“I purchased tickets for WWE event from StubHub and spent nearly $900 for 2 tickets and then another $30 for parking. When my son and I arrived at the event, we were told that the there was an issue with the tickets and that the venue couldn’t do anything to assist- so we needed to reach out to StubHub for help. When I called StubHub I sat on hold for 10-15 minutes, and was then connected to an agent that was hard to understand and sounded like he was speaking to me underwater with marbles in his mouth.
After much back and forth about the issues with the tickets, I was told that StubHub would offer me “comparable” replacement seats since they couldn’t get my tickets to work. However, the “comparable” seats were not even close to where my original seats were nor were they priced in the same range of where my initial seats were. I asked if I would get a refund for the difference and was told that was not an option. After much arguing back and forth, I told the agent and eventually his supervisor that I just wanted a refund. They tried to guilt me into taking the replacement “comparable” seats and said that the refund may not be approved. I stuck to my position and insisted on a refund. It’s been 5 days now and I still haven’t received my $ back, but I was advised it would be refunded eventually.
I was fortunately able to buy tickets at the box office of the event, but they were not great seats like I had originally purchased- so that was a bummer - but they were significantly cheaper.
I will never buy tickets again through StubHub. My son and I were very upset and embarrassed after being denied entry as a result of the fraudulent tickets StubHub sent me. Moreover the customer service at StubHub was terrible.”
“I ordered MLB All Star tickets on one order. I ordered an MLB All Star parking pass on another order. I got the game tickets, but I did not get the parking pass. App said I had to wait until 5pm day of game. Game started at 7pm. I reached out after the game about a credit for parking pass and they said NO CREDIT since I contacted them after the event. All support was via chat. No voice customer service. Not a fan of Stub Hub. Avoid if you can!! Service fees are also very high.”
“Our tickets were for upgraded seating and included parking at an additional cost. We paid top dollar and only received general admission loan tickets the upgrades the seller charged us for our non-transferable per the venue supervisor those upgraded passes were invalid, including parking. I’ve tried to reach StubHub a number of times, they sent me an email and have not responded since with any update on my request for a refund or to even acknowledge it. They say they have a guarantee, but Sellers on this ticket venue cannot be trusted based on our experience.”
“Efficient, if slightly convoluted delivery, of my concert ticket. Requirement to download a digital tkt seemed a bit extreme but actual transfer to my wallet was relatively easy.”
“The parking experience in the yellow zone at Spa was a disaster. It took us three hours to leave the parking field. The people directing traffic were extremely inefficient and there was definitely a difference of experience between the different color parking zones.”
“Decided to go to game a few hours before game time. Found great seats at a great price. It was quick and easy transaction. Stubhub always comes through for me.”
“I always use Stubhub for my tickets! Their prices are much lower than other ticket platforms, they offer the same viewing experience as other vendors and they’re my go to every time! I’ve been using Stubhub for years and will continue using them for many years to come. Thank you Stubhub!”
