“Not used them before. Bought 2 Oasis tickets but only one transferred into my Ticketmaster account. 90 mins of anxiety and immense frustration to resolve the issue and that was thanks to the Will Call guys help at Soldier Field. Got into the show 30 mins beforehand but the experience ruined the build up to the concert.
I’m sure the majority of transactions are pain free but my experience was horrible.”
“It was a smooth, easy process. The hard part was trying to figure out what seats would be the best value of price vs experience, since this was my first Blue Jays game, but that's on me. Anyway, choose seats and dealing with Stubhub was painless. The cost was excessive, but no more than the comopetitors wanted.”
“Purchased last minute tickets and got a great offer No joke ! Got floor seats with a great view at a good price !!! Loved my purchase with this site , will definitely be purchasing more in the future”
“It was 30 minutes before the concert was set to start and we still hadn't received our tickets. I called customer service. I had to login to Ticketmaster (?) and email a screenshot showing that I had no tickets there. I don't know why I would since I hadn't purchased through Ticketmaster and Stubhub hadn't released any. Anyway, she verified it. Then she said she could offer to issue new tickets and upgrade them due to the inconvenience. I said that was fine, we just wanted to get in to the concert which was now set to start in less that 15 minutes. So she sent the new tickets. By the time we actually got them, it was 5 minutes before the concert, and they were NOT an upgrade! They were a major downgrade! I'm so angry! Our original seats were in a center section, and the "upgraded" seats were all the way in the far right section. But they were 3 rows closer, so I guess that makes it an upgrade???? I will never use Stubhub again!”
“Purchased tickets for a show my daughter and I have been trying to see for two years now. Went through a seamless purchase process with StubHub until I "accepted tickets" which is the FIRST TIME I was advised my tickets were "wheelchair only!" StubHub's AI apologized that the ticket ad was not marked as "wheelchair only" and my "customer service team" would make it right.
What customer service actually said was, "No refunds, the AI doesn't know what it's talking about, just sell the tickets for a profit and buy new tickets, YOUR fault, no refunds." Everytime I tried to end the chat I got more messages from customer service telling me essentially that I should have magically known the seats were wheelchair only and I should just make a big ol' profit by selling these tickets.”
“I bought tickets from Stubhub, I paid for them with my money, and didn't receive anything. They only took my money and Stubhub didn't give any support and did not deliver the tickets to me after I paid for them. They said the Tickects were from Tickmaster, which also didn't deliver anything. I was scammed and my money was stolen without any guarantee or refund from Stubhub. This is ilegal and bad company which wants make money only.”
