A-Plan Insurance Reviews

Name: A-Plan Insurance
Rating: 4.71

4.7 Rating 6,095 Reviews

95 %

of reviewers recommend A-Plan Insurance

Company Reviews

Questions

Metrics

4.7

Based on 6,095 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Phone:

01993 893311

Email:

marketing@aplan.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good, reasonable, lived up to expectations.”

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Posted 10 years ago

“Had a really nice chat called Jon [Avery] from Chelmsford office sort out my insurance. Will be looking for good quote come renewal time as would like to stay with A-Plan due to the experience so far.”

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Posted 10 years ago

“Excellent customer service!”

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Posted 10 years ago

“As your records will show we have both a motor , buildings and contents policies with you and as of yet fortunately had no need to call upon A-Plan for their assistance. We hope that you will be competitive when the policies come up for renewal next October and November. Best regards, Lawrence and Joan Joseph”

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Posted 10 years ago

“After my sons insurance doubled for no reason Andrew from the Leamington Spa branch found a policy that was less. He acted swiftly and came back to me the same day. We as a household have other policies with A plan, and will continue to use provided they are competitive. Two things I would like to say is that A plan took payment for my sons policy from my credit card on the day I called rather than when the policy was due to start. Not too much of an issue. You offer vouchers to people who bring along a friend that takes out a policy with you. This apparently does not apply if it someone from the same family/house? As mentioned we have many policies and also other members of my family through my recommendation, so it would be nice if you were more flexible? My new car arrives middle to end of May and I have had a price from A plan, and the likelihood is I will get it. Neil Morris”

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Posted 10 years ago

“I previously used A-Plan in St. Albans and have found that Horsham provide an equally good service. I am puzzled however that you only seem to refer to a limited number of Insurers when obtaining competitive quotes and that sometimes I might do better by trying the market myself. I would prefer not to have to do this but would like your comments.”

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Posted 10 years ago

Dear Mr Strong We are delighted that you have been pleased with the service you received from our St Albans and Horsham branches. We deal with a broad selection of insurers, which includes a number of the well-known names in the insurance market. Each time we provide a quotation (and at renewal for existing clients) we review our panel of insurers to ensure that the cover offered meets our client's requirements and, of course, provides overall value for money, especially when taking into account the vital elements of service and cover (very important when it comes to a claim). We do not deal with the 'direct insurers', as they will only deal directly with the public and do not offer their policies through brokers. This doesn't mean that we are unable compete on price of course. Our knowledge and the facilities we have with our panel insurers means that we are able to offer competitive rates, and our relationships with insurers also means we have ready access to decision makers on behalf of our clients if ever there is a need. I do hope that answers your point, however, if not Richard Miller or his team at Horsham will only be too pleased to help. Thank you again for your kind words. Best Regards, Frans Gerber A-Plan Insurance

Posted 10 years ago

“Although your representative was polite and explained what I wanted to know before I purchased the policy, I was not very happy with when I had bought a 'modified vehicle' policy, the statement of fact stated 'no modifications'! When I inquired why, I feel that I was being fobbed off with a load of rubbish about and I quote ' that's all o.k., the form won't let me load modifications' and 'its o.k., we all know about it and conversations are recorded'. This is obviously NOT what I expect and a 'A STATEMENT OF FACT' should be just that - FACT. I was not impressed and will be seeking quotes from other companies next year.”

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Posted 10 years ago

Dear Mr Turner, Thank you for taking the time to leave feedback. I am sorry you were disappointed with the experience you received from us. I have raised this with your local branch and we will investigate to ensure that we avoid this happening again. If you require any further assistance at all, please do get in touch. Many thanks, Frans Gerber A-Plan Insurance

Posted 10 years ago

“Very helpful and friendly staff. Only slight issue - didn't like being chased daily with phone calls”

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Posted 10 years ago

“Good service. Helping to choose the best service.”

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Posted 10 years ago

“To. Make an accessment on taking out insurance is difficult because there was no need for making any contact.All worked smoothly as it should.Regards Stanley Wake”

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Posted 10 years ago

“made me feel a valued customer and found me a good deal at a competitive price”

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Posted 10 years ago

“The people at A plan are very helpful and you really feel they are going the extra mile to find the best deal for you. In this day of Internet comparison sites, it's refreshing to deal with humans. On the downside, their inability to do anything by email is very frustrating. It's not always possible to be available on the phone. Oh, and I'm still waiting for my M&S voucher.”

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Posted 10 years ago

Mr Johnson, thank you for taking the time to leave feedback - we appreciate it. I have contacted the branch regarding your vouchers and they will be in touch. Regards, Frans Gerber A-Plan Insurance

Posted 10 years ago

“I found it hard to follow the online copy of agreement but was happy to recieve a hard copy”

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Posted 10 years ago

“efficient and easy to deal with, calls were returned when they said they would. Will give them a call the next time I have to renew a policy”

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Posted 10 years ago

“A-Plan were able to get a reasonably good quote for Car and Home insurance while providing sensible advice”

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Posted 10 years ago

“Dedicated and knowledgeable staff whose lack of numbers may leave clients waiting occasionally”

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Posted 10 years ago

“We were very happy with A plan service & advice we recieved.”

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Posted 10 years ago

“Efficient staff. Quick response”

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Posted 10 years ago

“You were most helpful and co-operative and I feel confident that we would be able to rely on you in the event of an emergency.”

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Posted 10 years ago

“I found the chap that served me very helpful and got me better cover at less cost,I was very please with that.”

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Posted 10 years ago

A-Plan Insurance is rated 4.7 based on 6,095 reviews