A-Plan Insurance Reviews

Name: A-Plan Insurance
Rating: 4.71

4.7 Rating 6,097 Reviews

95 %

of reviewers recommend A-Plan Insurance

Company Reviews

Questions

Metrics

4.7

Based on 6,097 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Phone:

01993 893311

Email:

marketing@aplan.co.uk

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A-Plan Insurance 1 star review on 11th September 2025

This WasAp(+4473 88697958.)And Harrylucy977atGmail. Com Came For Me When I Got Scam

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, all the staff that I dealt with were really helpful and friendly. I would definitely recommend”

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Posted 10 years ago

“Have been very helpful all be it a few mistakes made one fairly major! Never did hear back from manager as promised”

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Posted 10 years ago

Dear Miss Saunders, Thank you for taking the time to leave feedback. I am sorry you were disappointed with the experience you received from us. I have raised this with your local branch and I will personally make sure they will get in touch with you. We also will investigate to ensure that we avoid this happening again. If you require any further assistance at all, please do get in touch. Many thanks, Frans Gerber A-Plan Insurance

Posted 10 years ago

“Your rep in the Horsham office copied my home address incorrectly from my driving licence, and also failed to register that we have a second car. As a result, my car insurance documents were sent to the wrong address and had to be reissued with corrections. Your employees should be trained to check that they have recorded basic information correctly.”

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Posted 10 years ago

Dear Mr Smee, Thank you for taking the time to leave feedback. I am sorry you were disappointed with the experience you received from us. I have raised this with your local branch and we will investigate to ensure that we avoid this happening again. If you require any further assistance at all, please do get in touch. Many thanks, Frans Gerber A-Plan Insurance

Posted 10 years ago

Mr Smee, I understand our branch manager Richard, has since been in touch with and explained the additional check we will put in place to prevent this from happening in the future. Thank you for taking the time to leave your feedback - we appreciate it. Best Regards, Frans Gerber, A-Plan Insurance

Posted 10 years ago

“Excellent customer service!”

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Posted 10 years ago

“As your records will show we have both a motor , buildings and contents policies with you and as of yet fortunately had no need to call upon A-Plan for their assistance. We hope that you will be competitive when the policies come up for renewal next October and November. Best regards, Lawrence and Joan Joseph”

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Posted 10 years ago

“I dealt with Krystal who I found to be very good indeed, she was right on the ball. I feel I am good hands. Thanks Jim.”

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Posted 10 years ago

“Daniel always very helpful I have 6 policies with you now very good service ! Will I be receiving M & S vouchers ?”

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Posted 10 years ago

Dear Mrs Pulley, Thank you for taking the time to leave feedback - we appreciate it. I believe our branch manager has been in touch and answered all your questions. If you require any further assistance at all, please do get in touch with us. Many thanks, Frans Gerber, A-Plan Insurance

Posted 10 years ago

“Daniel always very helpful I have 6 policies with you now very good service ! Will I be receiving M & S vouchers ?”

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Posted 10 years ago

“Daniel always very helpful I have 6 policies with you now very good service ! Will I be receiving M & S vouchers ?”

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Posted 10 years ago

“After my sons insurance doubled for no reason Andrew from the Leamington Spa branch found a policy that was less. He acted swiftly and came back to me the same day. We as a household have other policies with A plan, and will continue to use provided they are competitive. Two things I would like to say is that A plan took payment for my sons policy from my credit card on the day I called rather than when the policy was due to start. Not too much of an issue. You offer vouchers to people who bring along a friend that takes out a policy with you. This apparently does not apply if it someone from the same family/house? As mentioned we have many policies and also other members of my family through my recommendation, so it would be nice if you were more flexible? My new car arrives middle to end of May and I have had a price from A plan, and the likelihood is I will get it. Neil Morris”

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Posted 10 years ago

“Fabulous - thank you for the great service Andrew and your team! ????”

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Posted 10 years ago

“Always very good service & prompt”

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Posted 10 years ago

“My husband has recommended your company to several people. We are very satisfied with the help we get from Desni.”

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Posted 10 years ago

“My husband has recommended your company to several people. We are very satisfied with the help we get from Desni.”

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Posted 10 years ago

“very good serivce by all the staff, well done”

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Posted 10 years ago

“I always deal with fiona and she is always so helpful and friendly. I have 3 insurance policies with you and am very happy”

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Posted 10 years ago

“Admin costs was not explained to me therefore I wasn't very happy with the service I received .”

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Posted 10 years ago

Dear Ms Gibbs, Thank you for taking the time to leave feedback. I am sorry you were disappointed with the experience you received from us. I have raised this with your local branch and we will investigate to ensure that we avoid this happening again. If you require any further assistance at all, please do get in touch. Many thanks, Frans Gerber A-Plan Insurance

Posted 10 years ago

Ms Gibbs, I understand our branch manager has since been in touch with you to discuss this issue and that it is now resolved. Thank you for taking the time to leave feedback, we appreciate it. Many thanks Frans Gerber, A-Plan Insurance

Posted 10 years ago

“Very helpful, just nice to deal with, and a good price.”

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Posted 10 years ago

“I previously used A-Plan in St. Albans and have found that Horsham provide an equally good service. I am puzzled however that you only seem to refer to a limited number of Insurers when obtaining competitive quotes and that sometimes I might do better by trying the market myself. I would prefer not to have to do this but would like your comments.”

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Posted 10 years ago

Dear Mr Strong We are delighted that you have been pleased with the service you received from our St Albans and Horsham branches. We deal with a broad selection of insurers, which includes a number of the well-known names in the insurance market. Each time we provide a quotation (and at renewal for existing clients) we review our panel of insurers to ensure that the cover offered meets our client's requirements and, of course, provides overall value for money, especially when taking into account the vital elements of service and cover (very important when it comes to a claim). We do not deal with the 'direct insurers', as they will only deal directly with the public and do not offer their policies through brokers. This doesn't mean that we are unable compete on price of course. Our knowledge and the facilities we have with our panel insurers means that we are able to offer competitive rates, and our relationships with insurers also means we have ready access to decision makers on behalf of our clients if ever there is a need. I do hope that answers your point, however, if not Richard Miller or his team at Horsham will only be too pleased to help. Thank you again for your kind words. Best Regards, Frans Gerber A-Plan Insurance

Posted 10 years ago

“Very helpful. Thank you”

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Posted 10 years ago

A-Plan Insurance is rated 4.7 based on 6,097 reviews