ActiveQuote Reviews

Name: ActiveQuote
Address: Global ReachDunleavy Drive, Cardiff, United Kingdom
Rating: 4.60

4.6 Rating 1,485 Reviews

91 %

of reviewers recommend ActiveQuote

Company Reviews

Questions

Metrics

4.6

Based on 1,485 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

029 2009 0389

Email:

compliance@activequote.com

Location:

Global ReachDunleavy Drive
Cardiff, United Kingdom
CF11 0SN

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ActiveQuote 1 star review on 16th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Most helpful and straight forward.”

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Posted 10 years ago

“Poor help. I replied to the email notifying me that someone had been trying to contact me. I asked several questions about my policy but no reply received. I did not receive a renewal notice through the post either!”

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Posted 10 years ago

“Active Quote was very thorough in explaining all details about the health plan that I was considering. They respected the time frames that I gave them always calling on the day that we arranged and never before. Thank you Active Quote”

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Posted 10 years ago

“Renewal very clearly explained to me, an offer was made to loom for a differnt quote. A very professional service thanks”

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Posted 10 years ago

“Name was polite and efficient . Took a while to get back to me but information was always what we needed to discuss.”

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Posted 10 years ago

“Excellent response times, good use of technology, helpful, polite service with a great outcome saving me a significant amount of money. Michael Rix did an excellent job.”

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Posted 10 years ago

“Leanne Ross was most helpful in switching our Personal Health Insurance from Bupa to Aviva. She sensitively guided us through the maze of insurance questions and came up with a product that was perfect. We felt confident in all her advice and knowledge and she made what could have been a difficult decision a straightforward one.”

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Posted 10 years ago

“Pleasant to deal with”

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Posted 10 years ago

“The usual good service was not apparent the year. No renewal email or letter so I had to chase it up; failed to ring me back in the timescale given to me; was not able to offer any attractive alternatives. However.....I still renewed with existing provider so not all bad!”

Helpful Report

Posted 10 years ago

“I was not Gvwm sufficient time before the renewal date to properly seek alternative quotes, when I did get other quotes then these were compared and a better rate obtained with the current Insurer. This should have been done in the beginning ! I accepted this by email and received a reply almost immediately only later to be told that the email had never been received ! Amazing how a reply can be sent to an email that was never received . Not the best experience”

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Posted 10 years ago

“Very helpful and provided an excellent competitive quote which I am pleased to say I have accepted. Happy to recommend Active Quote for private health insurance”

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Posted 10 years ago

“Joshua was excellent, very helpful and easy to reach”

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Posted 10 years ago

“We have been with Active Quote for three years now. This year they have negotiated our renewal premium down from a 24% increase to a 6% increase with identical terms and the same provider. We always speak to a friendly, understanding person and never have to tick online boxes! It is truly a pleasure each year. Long may it continue.”

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Posted 10 years ago

“Quick and professional”

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Posted 10 years ago

“Sent several Emails to revise my renewal payments ,with no response. I finally managed to make contact by telephone and was referred to Kim Powell , who was very efficient and sorted out alternative quotes immediately . I was very pleased with the result and would like to thank her for her help.”

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Posted 10 years ago

“Information supplied was good and service was good”

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Posted 10 years ago

“Sian understood the issues and tried her very best to find alternative providers at reasonable prices but concluded that with a fixed price for the next 5 years from my current provider I would be better off remaining with them. This despite the fact that the commission on a new provider would be more lucrative than advising me to stay with my current provider. I thank her for her honesty and the help she gave me looking for alternative providers.”

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Posted 10 years ago

“Super friendly & very helpful plus competitive prices.”

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Posted 10 years ago

“Service has been very good”

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Posted 10 years ago

“Very impressed with the quotes received - they were the best in market versus anything I had been able to find myself. David who dealt with my case was very good and thorough. The only difficulty I had was that on a couple of occasions we had pre-agreed a date and time to speak on the phone but never received the calls at those agreed times. I understand there were reasons for this but perhaps someone else could have picked up in David's absence.”

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Posted 10 years ago

ActiveQuote is rated 4.6 based on 1,485 reviews