Adexa Direct Reviews

"Awful company to deal with. Ordered some storage boxes in 2 sizes and numerous ones arrived damaged. Splits completely down the sides. The damage to tubs which is quite extensive and would be against health and safety due to sharp edges on splits. After emailing them a video and photos of the damaged - they claimed it would not affect the ability of the boxes. This did give my son and I a laugh. Eventually after several emails to them, they sent 2 labels for one lot of each size to be returned. They would not just accept the 'damaged' ones back, a whole set had to be returned. They would not send replacements at the same time, they had to receive the damaged ones first prior to replacing. This was over a month ago and am still waiting for the replacements. They have been unhelpful, very rude and have lied in their messages - I do have the original emails as proof. When I sent this back to them, they said 'due to the emails I have sent' they are giving me a refund only and won't deal with me. Worst company I have ever dealt with, customer service is diabolical. Attached is their response to my initial email regarding damage. \r\n\r\nGood Morning, \r\n \r\nI am sorry to see that your item has arrived damaged. Please note that this will be reported back to our 3rd party transport company.\r\n \r\nAfter reviewing the pictures we feel that the damage itself does not appear to affect the overall use and performance of the item and for speed and convenience for yourself we would like to offer you a discount off the total amount of the product cost which will be refunded directly into your account.\r\n \r\nAlternatively, we can offer you a higher value coupon which you can use toward the purchase of other items on our website, these coupons are valid for 6 months so can be used at your own convenience.\r\n \r\nPlease let me know how you wish to proceed, and I will be more than happy to get this arranged for you."

"Awful company to deal with. Ordered some storage boxes in 2 sizes and numerous ones arrived damaged. Splits completely down the sides. The damage to tubs which is quite extensive and would be against health and safety due to sharp edges on splits. After emailing them a video and photos of the damaged - they claimed it would not affect the ability of the boxes. This did give my son and I a laugh. Eventually after several emails to them, they sent 2 labels for one lot of each size to be returned. They would not just accept the 'damaged' ones back, a whole set had to be returned. They would not send replacements at the same time, they had to receive the damaged ones first prior to replacing. This was over a month ago and am still waiting for the replacements. They have been unhelpful, very rude and have lied in their messages - I do have the original emails as proof. When I sent this back to them, they said 'due to the emails I have sent' they are giving me a refund only and won't deal with me. Worst company I have ever dealt with, customer service is diabolical. Attached is their response to my initial email regarding damage. \r\n\r\nGood Morning, \r\n \r\nI am sorry to see that your item has arrived damaged. Please note that this will be reported back to our 3rd party transport company.\r\n \r\nAfter reviewing the pictures we feel that the damage itself does not appear to affect the overall use and performance of the item and for speed and convenience for yourself we would like to offer you a discount off the total amount of the product cost which will be refunded directly into your account.\r\n \r\nAlternatively, we can offer you a higher value coupon which you can use toward the purchase of other items on our website, these coupons are valid for 6 months so can be used at your own convenience.\r\n \r\nPlease let me know how you wish to proceed, and I will be more than happy to get this arranged for you."

"If I could give 1 star I would. Avoid this company at all costs. We have received a severely damaged item. We have tried to contact them for over a week but unable to get through by telephone. Eventually got through today to be told we can return it but we'll have to pay for the return \"its in the terms and conditions\". Why should we have to pay to return a badly damaged parcel and be out of pocket? The product cannot be assembled as it is that badly damaged. They have a duty to supply goods fit for purpose - they have have not fulfilled their contract in supplying the product. Shame on you."

"If I could give 1 star I would. Avoid this company at all costs. We have received a severely damaged item. We have tried to contact them for over a week but unable to get through by telephone. Eventually got through today to be told we can return it but we'll have to pay for the return \"its in the terms and conditions\". Why should we have to pay to return a badly damaged parcel and be out of pocket? The product cannot be assembled as it is that badly damaged. They have a duty to supply goods fit for purpose - they have have not fulfilled their contract in supplying the product. Shame on you."

"If I could give 1 star I would. Avoid this company at all costs. We have received a severely damaged item. We have tried to contact them for over a week but unable to get through by telephone. Eventually got through today to be told we can return it but we'll have to pay for the return \"its in the terms and conditions\". Why should we have to pay to return a badly damaged parcel and be out of pocket? The product cannot be assembled as it is that badly damaged. They have a duty to supply goods fit for purpose - they have have not fulfilled their contract in supplying the product. Shame on you."

"DO NOT BUY FROM THESE!!!!!\r\nDO NOT BUY FROM THESE!!!!!\r\nDO NOT BUY FROM THESE!!!!!\r\nDO NOT BUY FROM THESE!!!!!\r\nDO NOT BUY FROM THESE!!!!!\r\nOrdered sink for private use, turned up when i was at work, unpacked it, big dent on it, because i took delivery over ring doorbell they say i accepted the damage, phonecalls & emails back and forth getting nowhere, trying to claim back via credit card now........GOOGLE ADEXA REVIEWS ON LINE,,,,,SEE FACEBOOK PAGE ON \"ADEXA DIRECT CATERING EQUIPMENT - BEAWARE\".....SEE DELIVERY INSTRUCTIONS AND BUY WITH CREDIT CARD IF YOU HAVE TO BUY FROM THESE.......BETTER STILL USE AMAZON OR A TRUSTED RETAILER!!!!!!!!!.........JUST GOOGLE ADEXA DIRECT ONLINE TO GET A FEEL FOR THE THE SERVICE FROM THIS OUTFIT!!!!!...........\r\nDO NOT BUY FROM THESE!!!!!\r\nDO NOT BUY FROM THESE!!!!!\r\nDO NOT BUY FROM THESE!!!!!\r\nDO NOT BUY FROM THESE!!!!!\r\nDO NOT BUY FROM THESE!!!!"

"DO NOT BUY FROM THESE!!!!!\r\nDO NOT BUY FROM THESE!!!!!\r\nDO NOT BUY FROM THESE!!!!!\r\nDO NOT BUY FROM THESE!!!!!\r\nDO NOT BUY FROM THESE!!!!!\r\nOrdered sink for private use, turned up when i was at work, unpacked it, big dent on it, because i took delivery over ring doorbell they say i accepted the damage, phonecalls & emails back and forth getting nowhere, trying to claim back via credit card now........GOOGLE ADEXA REVIEWS ON LINE,,,,,SEE FACEBOOK PAGE ON \"ADEXA DIRECT CATERING EQUIPMENT - BEAWARE\".....SEE DELIVERY INSTRUCTIONS AND BUY WITH CREDIT CARD IF YOU HAVE TO BUY FROM THESE.......BETTER STILL USE AMAZON OR A TRUSTED RETAILER!!!!!!!!!.........JUST GOOGLE ADEXA DIRECT ONLINE TO GET A FEEL FOR THE THE SERVICE FROM THIS OUTFIT!!!!!...........\r\nDO NOT BUY FROM THESE!!!!!\r\nDO NOT BUY FROM THESE!!!!!\r\nDO NOT BUY FROM THESE!!!!!\r\nDO NOT BUY FROM THESE!!!!!\r\nDO NOT BUY FROM THESE!!!!"