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Adexa Direct Reviews

1.1 Rating 886 Reviews
2 %
of reviewers recommend Adexa Direct
Company Reviews Questions Metrics
1.1
Based on 886 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 31%
Accurate And Undamaged Orders
Greater than 34%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Adexa Direct Reviews
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Location:

Unit 1, Cosford Lane, Rugby
CV21 1QN

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Adexa Direct 1 star review on 22nd April 2024
Anonymous
Adexa Direct 1 star review on 22nd April 2024
Anonymous
Adexa Direct 1 star review on 22nd April 2024
Anonymous
Adexa Direct 1 star review on 17th April 2024
Anonymous
Adexa Direct 1 star review on 17th April 2024
Anonymous
Adexa Direct 1 star review on 17th April 2024
Anonymous
Adexa Direct 1 star review on 25th March 2024
Matt Bagley
137
Anonymous
Anonymous  // 01/01/2019
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Mr A Knight
Verified Reviewer
“Please see all reviews on here as they are 100% correct. We ordered a freezer from them and because of where we live it had to be unloaded on a main road before being moved by us down a lane. As I can be a bit heavy handed I was extra extra careful so it would get to its final location undamaged in any way. Imagine my horror to discover it had been clearly damaged in their warehouse and then shipped out with the damage not being outwardly visible on delivery. As soon as the damage was found we rang them and emailed along with pictures (see some below) as the lid was completely crushed in the corner, Hinges bent and another corner bent in. The customer rep did tell me to plug it in and confirm it was working and he would organise a sizable discount if we keep it and repair it ourselves. This turned out to be £60 which doesn't even cover the replacement of the hinges that we would need to get let alone the repairs required to the lid. Do not be gullible like me and plug it in as then it is classed by them as used!!!!! When I pointed out the sum offered was not enough and they should either offer more, repair it or collect it we were told we had to ship it ourselves at our cost that they won't refund (see other peoples comments). Also there is a restocking fee of 25%. So another words it will cost us well over half the cost of the freezer to return it.....and to boot we would have to pay to get another freezer shipped to us!!!!! We are lodging a complaint with Warwickshire trading standards as we believe this set of company policies is illegal and perhaps if everyone else does the same this company will get shut down. Its not hard to see how they have £7m+ in their accounts. Staff are rude and don't care as well. I am going to cut and paste this to other review sites and suggest others doo too!”
Adexa Direct 1 star review on 13th October 2023 Adexa Direct 1 star review on 13th October 2023 Adexa Direct 1 star review on 13th October 2023
Helpful Report
Posted 6 months ago
Anonymous
Unverified Reviewer
“worse company I have ever had to deal with. I ordered a mobile bar for an event, almost a month later item is still not delivered even though it said 3 to 5 working days at the time of order. I have called, emailed, chased several times to no avail. The tracking clearly shows the item was never delivered and I have requested a refund, however they wont issue my refund either - they claim they need to receive the item back at their warehouse (bearing in mind this is not a return, its a case on non delivery). I have asked to escalate the issue to a manager on their end but their customer service advisor was also very rude and insists I cant speak to a manager but the manager or someone from their team will call me back ... till date and after several chasers no one has called back and still no refund, they said to give it a week for them to receive the item from the courier ... still nothing an now its almost a month and they still have my payment and haven't offered any help or refund. Its been my worse purchasing experience so far.”
Helpful Report
Posted 6 months ago
Anonymous
Verified Reviewer
“If you really want to lose money, not receive exactly what you ordered, or be disrespected, then deal with Adexa company. Adexa is the only company I've witnessed that has employees and manager who are dishonest, have grudges, or have hatred. I ordered two items same make and model, but they won't have one in stock. Either I have to pay a 25% fee to receive a refund or wait until they have another one in stock. It's clear that they rip people. The existence of such a company is a violation. Gathering and reporting them is necessary to prevent them from ripping more people.”
Helpful Report
Posted 7 months ago
Anonymous
Unverified Reviewer
“They ignore consumer law and do not take responsibility for anything. I purchased 4 cooler products, and when we took the products out of the box after delivery, we saw that 1 under-counter cooler was damaged from the back and sides. Thinking that this was due to the cargo, we notified ADEXA about the situation by e-mail. Later, upon examination, we realized that this damage was not caused by cargo, that the product was damaged during storage, and we reported this to ADEXA along with the pictures. In our e-mail, we wrote that this damaged product should be taken back and replaced with a new one. In order to return this product, a Sales Associate asked for a payment of 20% re-stock of the product price, £144 shipping fee, £120 as the sales price of the pallet on which the product was placed, for a total of £327. I paid £319 to purchase the product. Even though we wrote that these demands were against Consumer Law, that they should not receive these payments, and that a defective product should be replaced free of charge by the seller company, the Sales Associate responded like a parrot with the same e-mail and they did not produce any solution. NEVER buy products from this company. You will regret it. When you read all the comments on Trustpilot, you will see that the problem is the same. I will also complain about this company to Trader standards and I will not leave this behind.”
Adexa Direct 1 star review on 4th October 2023 Adexa Direct 1 star review on 4th October 2023 Adexa Direct 1 star review on 4th October 2023 Adexa Direct 1 star review on 4th October 2023
Helpful Report
Posted 7 months ago
Anonymous
Verified Reviewer
“AVOID AT ALL COSTS. PURCHASED COMMERCIAL WASTE BIN. The item delivered did not look new on arrival additionally when it was put together the peddle to open the lid keeps falling off there are no proper fitments. I was asked to video & take pictures and send them to customer services. This took days & I then had to send again. I was advised that if I wished to return the item I would have to pay a 25% re stocking fee together with postage. I challenged this as I felt that it is totally inappropriate only to be advised that on referral to a manager they could not do anything. This company will not take any responsibility for faulty goods that they are selling on the pretence of new goods. Disgusting service & products. Lesson learnt read the reviews before buying.”
Helpful Report
Posted 7 months ago
Nim
Unverified Reviewer
“Worst company, ever, Customer Service, it’s disappointing”
Helpful Report
Posted 7 months ago
Priyantha Balasingham
Verified Reviewer
“Pls don't buy any thing from them. It's waste company. I have make the order then I found my order size is wrong then within one hour I cancelled my order. They charge me 5% and after one week also they didn't give my Money back. Then I called customer service and they said that need to wait 14 days. I don't understand standard why they charged 5%. And that same day I order right size and after 8 days I didn't get my delivery and I called delivery team and they said they didn't process my delivery yet and going process today. Its very strange. Pls don't order any thing from them. Because they make you wait long and try to push to cancel yourself and then charge 5%.”
Helpful Report
Posted 7 months ago
Anonymous
Unverified Reviewer
“Avoid Avoid Avoid Please do not purchase from this company. The item I bought came completely damaged yet the box it come in was in good condition so for me it had been packed like this. When I contacted customer services I could not believe the answers I was getting back. It was clear to see this had been hit with a forklift truck but they say I signed for the delivery so I have to except it. Shocking company”
Helpful Report
Posted 7 months ago
Anonymous
Unverified Reviewer
“THE WORST COMPANY OUT THERE! RUDE STAFF, condescending approach to customer care. I have no idea how they get away with this!! Product was damaged and in a mess. Driver useless and unhelpful.”
Helpful Report
Posted 7 months ago
Anonymous
Verified Reviewer
“Do not deal with this company...ever. They send you shoddy broken goods and then charge you if you try to return the goods. They seem to know every dodgy trick in the book and are very aggressive, unpleasant and dishonest. Their contempt for customers knows no limits. DO NOT DEAL WITH THIS COMPANY!!!!”
Helpful Report
Posted 7 months ago
Anonymous
Verified Reviewer
“Stay away for this company!!! If something happen to the product that you buying from them. You only have 14 days of waranty!!! I bouth a shelving unit from them and after one month one of the wheel broke and I contact them to ask for the remplace of the wheel and because pass the 14 days they dont want to remplace!! I request manufacture waranty and they dont want to pass the details of manufacture so I can get my waranty”
Helpful Report
Posted 7 months ago
Anonymous
Unverified Reviewer
“My recent experience with Adexa has been nothing short of a nightmare. From the moment I encountered their services, it was clear that customer satisfaction was not a priority for them. First and foremost, their delivery process is utterly flawed. Despite the fact that our order took nearly three weeks to arrive instead of the promised 3-5 days, they had the audacity to enforce a stringent "inspect upon delivery" policy. When we attempted to inspect the items, the driver hastily left, leaving us with damaged goods and no recourse. What's more, their so-called "terms of contract" are nothing short of predatory. The combination of exorbitant admin fees, pallet fees, and a 20% charge based on the item's value is nothing less than a blatant money grab. It's as if they deliberately set out to squeeze as much money as possible from their customers. To add insult to injury, when we attempted to address our concerns, we were met with stubborn inflexibility. Their refusal to consider our situation and their lack of empathy were astounding. We ultimately accepted their pitiful offer of a refund, but not without a firm decision never to do business with [Company Name] again. We also feel compelled to warn others about their unfair and customer-hostile policies. In conclusion, Adexa epitomizes the worst aspects of business practices. If you value your time, money, and sanity, steer clear of this company at all costs.”
Helpful Report
Posted 7 months ago
Paul
Verified Reviewer
“AVOID AVOID AVOID!! We have been a customer of Adexa for a couple of years, due to expansion we ordered 2 additional stainless steel tables in advance of our move to a new unit. When we unpacked both tables a couple of weeks later they were severely dented on one side. The packaging is unfit for purpose and Adexa won't replace as we didn't check and report within 24 hours!!!! We won't be using this company ever again!!”
Helpful Report
Posted 7 months ago
Jason
Verified Reviewer
“Quite possibly the worst retailer on the internet, i received damaged goods from them to the value of £46.67 including postage. The item was then opened a few days later when needed for a BarBq to find a crack across the plate. This was reported and they then quoted this which is illegal under UK law "As stated in our terms and conditions all damage must be reported within 24 hours" I then proceeded to let them know with a photograph of the damaged goods, to which they then expected me to pay the returned costs which due to the weight would have been substantial to the value of the item. After contacting Consumer Rights and Barclaycard, both backed my case and they have since been reported to trading standards for the T&C which are legally incorrect. I warn anyone against using this company as they will do everything in there power to sell faulty goods and make returns as difficult and costly to the buyer”
Adexa Direct 1 star review on 14th September 2023
Helpful Report
Posted 7 months ago
Anonymous
Unverified Reviewer
“Cowboys!! Avoid at all costs.”
Helpful Report
Posted 7 months ago
Anonymous
Verified Reviewer
“avoid!!! purchased a potato peeler machine, after getting the machine installed by a qualified technician the machine did not turn on with the start button however it did work with the out button. after contacting adexa they said i needed to send a video of the issue, fair enough! after that they then needed an installation report in order to make sure that the problem was there from when it was installed. after that they then wanted me to get the engineer to come around, again, (out of my own pocket) to see if they would be able to find what the issue is and to give a quote so that adexa would "consider to cover the cost of." the engineer tested the machine and the different components but was not able to identify precisely where the fault was coming from or what was causing it. again after reaching out to adexa they have now said that i would need to find an alternative engineer to be able to assess the fault (again out of my own pocket as adexa dont cover costs for call outs except for parts) or other wise send the item back where i would have to pay for postage plus a 25% restocking fee even though the item was originally defective!!! i would avoid adexa under all costs even though it is cheaper, the customer service is non existent and besides for putting you on hold every 2 minutes and repeating the exact same thing no matter what the answer is they dont do anything else”
Helpful Report
Posted 7 months ago
Nathan Peachey
Unverified Reviewer
“Wish I had read the reviews first, sent me shower part that was incomplete. could not send out part or new Item and wanted to charge me carriage to return, Avoid Avoid Avoid.”
Helpful Report
Posted 8 months ago
Paula McCloy
Unverified Reviewer
“Cheap and unreliable delivery arrangements - tracking is a work of fiction. Customer service disinterested and hide behind ‘it says estimated’ when delivery is still outstanding after 13 days on a 3-5 day published delivery advice. Avoid at all cost”
Helpful Report
Posted 8 months ago
Anon
Verified Reviewer
“Would have given minus 5 stars if possible. Appalling, unhelpful, unprincipled, non existent customer service and simple criminal behavior. DO NOT BUY ANYTHING FROM THIS COMPNAY. YOU WILL REGERT IT.”
Helpful Report
Posted 8 months ago
Anonymous
Verified Reviewer
“Company is a rip off and scam, They purposely send out broken or faulty goods and don’t tell you about the delivery terms to then literally laugh at you down the phone when you call to complain and request a refund.”
Helpful Report
Posted 8 months ago
Adexa Direct is rated 1.1 based on 886 reviews
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