“Paid for express post, that was late on top of paying for priority order. I have been told ill get a refund if postage amount, but that has still not gone into my account to date.”
Hi there Renee, we are sorry to hear of this delivery delay! We offer our apologies regarding this. Our service team will further investigate this so please hold tight while this action processes. Thank you for the feedback and we once again apologise about this issue arising. Thanks.
“The service from Adult Megastore has always been good but the delivery through Aust Post is slow and a nuisance because they always insist on a signature even if I ask to just leave the delivery. To get to the local post office to retrieve the delivery inside working hours is very difficult ---to the point that I am considering going elsewhere for my adult toys .”
Hi there Ray, we're sorry to hear of this issue regarding the delivery of your items! We will look into this for you and appreciate you bringing it to our attention as we want you to have the best experience possible with us! We apologise for any inconvenience this has caused you. Thanks for your feedback.
Yay! We love this and are really glad to hear you loved our amazingly quick service with everything that is going on regarding the COVID-19 pandemic. We hope you love your items and that they help you during this unprecedented struggle. Enjoy and we can't wait to have you around again for more of the same!
Brilliant! Great to know you think we're fantastic John and that you love the information we provide around the items we stock! Cheers for the feedback, we'll keep it up and hope to see you again soon for more of the exact same!
Sorry to hear of this issue regarding the delivery of the item. Please get in touch with our service team so we can look into this further for you and see where this problem has occurred. Thanks for your feedback, we appreciate it and will use it to improve.
Hi there! We're sorry to hear of the toy breaking from the drop. If you believe this is due to a fault, please get in touch with us and we could have a look into it for you. Thank you for your feedback though, we appreciate and hope to see you again soon.
“The product quality was terribly all around. Tracking was ridiculous, lost entire day waiting for it to only arrive the next day. Will not use this site again.”
Hi there Amanda, we're sorry to hear of these issues regarding the order you placed with us! We'll look into these matters and get to the bottom of them ASAP to see where issues occurred and where we can improve our service. Thank you for your feedback and we apologise once again and are sorry for any inconvenience caused by this.
Awesome stuff Laszlo, we're glad to hear your so happy! Apologies about the postage too, we'll look into it and see where this occurred! Thanks for your awesome feedback and we hope to see you again soon!
Lovely stuff! We're thrilled to hear the item you received was amazing in your eyes and that it was exactly what you expected! Have fun with your new pickup and don't expect any less from us the next time you come around!
