Name: AirAdvisor
Address: 21 Drydock Ave Suite 610E, Boston
Rating: 4.53

“I submitted a flight-compensation claim to AirAdvisor in August 2025. On September 24, 2025, AirAdvisor informed me by email that legal action had started and that the success fee would be adjusted to 50%. In April and May 2026, after I requested an update, I was told that my case was “in court” and had been “filed in court.” I subsequently requested the court name and jurisdiction, case number, filing date, and the identity or contact details of the lawyer handling the matter. On June 9, 2026, AirAdvisor replied that it was still waiting for its legal partner and had not yet received a formal court case number or the lawyer’s contact details to share. On August 7, 2026, I was told that these details could not be disclosed under its internal procedures and agreements with external legal partners. AirAdvisor attached a one-page confirmation, but it did not identify a court, case number, filing date, or named lawyer. AirAdvisor generally responded promptly to my emails, but the responses did not provide the verifiable information I had requested. As of September 22, 2026, based on the email correspondence available to me, I had still not received those details. In my personal experience, the absence of this information caused me to lose confidence in the service. For that reason, I would not recommend it unless clear and verifiable case information is provided. If the matter is clarified or resolved, I will update this review accordingly.”

Helpful Report

(En-ux) - Posted 1 month ago

Dear Valued Client, Thank you for taking the time to provide such detailed feedback about your experience. We understand your concern regarding the information you requested about the legal proceedings and, in particular, your wish to receive clear and verifiable details such as the court, case number, filing date, and information concerning the legal representative handling your case. We also appreciate that, although our team responded to your emails, the information provided did not fully address the specific details you were requesting. We understand how this may have affected your confidence in the process, especially when a claim has been ongoing for an extended period of time. Once a case proceeds to the legal stage, it may be handled by an external legal partner, and certain information relating to our cooperation with external legal representatives may be subject to confidentiality requirements and internal procedures. We understand, however, that this does not eliminate the importance of keeping clients appropriately informed about the progress of their cases. Please be assured that your case has not been forgotten. We continue to work on the matter and monitor its progress with our legal partners. If we receive any significant update or information that can be shared with you, we will inform you as soon as possible. We are sorry that the communication regarding the legal stage did not provide you with the level of transparency you expected. Your feedback is valuable, and we will take your comments into consideration as we continue working to improve how we communicate information about cases that have progressed to legal proceedings. We appreciate your patience and the fact that you are willing to update your review if the matter is clarified or resolved. Warm regards, The AirAdvisor Team

Posted 1 month ago

“Extrem de lung procesul. Și foarte mare comisionul. .”

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(Ro) - Posted 1 month ago

Stimate domnule Nicolae Petruț, Vă mulțumim pentru feedback și dorim să clarificăm situația. Înțelegem îngrijorarea dumneavoastră cu privire la comisioane și la trimiterea cazului în instanță. Comisioane: Este important să rețineți că comisioanele noastre sunt transparente și pot fi consultate în lista noastră de prețuri la adresa https://airadvisor.com/en/pricelist. Percepem un comision în cazul cererilor de despăgubire soluționate cu succes, iar această informație este accesibilă tuturor clienților. Trimiterea în instanță: Dacă o cerere de despăgubire este trimisă în instanță din cauza lipsei de răspuns din partea companiei aeriene, instanța poate percepe o taxă, iar avocații trebuie, de asemenea, plătiți. Prin urmare, comisionul pentru cazurile judiciare este de 50%, nu de 30%. Aceasta este o procedură standard, iar noi facem tot posibilul să oferim asistență în cazurile judiciare pentru a maximiza despăgubirile pentru clienții noștri. Informațiile privind taxele judiciare sunt, de asemenea, incluse în lista de prețuri de pe site-ul nostru – https://airadvisor.com/en/pricelist Ne angajăm să îi ajutăm pe clienții noștri să primească o despăgubire echitabilă pentru cererile lor. Dacă aveți întrebări sau nelămuriri suplimentare, vă rugăm să contactați echipa noastră de asistență pentru clienți. Apreciem feedback-ul dumneavoastră, iar satisfacția dumneavoastră este importantă pentru noi. Vă mulțumim că ați ales AirAdvisor și ne propunem să vă îmbunătățim experiența în orice mod posibil. Cu respect, Echipa AirAdvisor

Posted 1 month ago

“Pessima esperienza sino ad ora....da luglio non ho ricevuto notizie e ho tentato di mandare io una mail per due volte alla quale hanno risposto dicendomi che dovevo attendere il prosieguo....oggi è il 17 settembre e ancora sono in attesa quanto meno di una mail che mi dica che stanno lavorando per me...dopo aver scritto la recensione che precede, ricevo questa mail Revise Your Review Note: Salve Giuseppina Esposito, Stiamo continuando a occuparci del suo caso. Non appena avremo novità, la contatteremo. Seguiamo una procedura consolidata per la richiesta di risarcimento. Il processo di richiesta di risarcimento richiede dai 3 ai 6 mesi se la compagnia aerea accetta di pagare il risarcimento senza invocare cause di forza maggiore. Grazie per la tua pazienza e comprensione! Grazie per la tua recensione; ti andrebbe di modificarla o di cambiare la tua valutazione ora che il tuo problema è stato risolto? ......CONFERMO la mia recensione ed attendo delle notizie più concrete e tangibili, perchè, purtroppo non mi fido.”

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(It-ux) - Posted 1 month ago

Gentile Giuseppina Esposito, Ci dispiace sinceramente sapere che, fino a questo momento, la sua esperienza non sia stata soddisfacente. Comprendiamo la sua frustrazione, soprattutto dopo aver atteso diversi mesi e aver dovuto contattarci personalmente per ricevere un aggiornamento. Vorremmo però rassicurarla sul fatto che stiamo continuando a occuparci del suo caso. Il fatto che non ci siano ancora novità da comunicare non significa che la pratica sia stata dimenticata o che non ci stiamo lavorando. La richiesta segue una procedura consolidata e, in molti casi, i tempi dipendono anche dalla compagnia aerea e dalle sue tempistiche di gestione. Il processo di richiesta di risarcimento può richiedere 3–6 mesi quando la compagnia aerea accetta di pagare il risarcimento senza invocare cause di forza maggiore. Durante questo periodo, può capitare che non ci siano aggiornamenti sostanziali da condividere fino a quando la compagnia aerea non fornisce una risposta. Comprendiamo anche la sua osservazione riguardo alla fiducia. Non ci aspettiamo che una semplice comunicazione possa risolvere la sua preoccupazione: sarà l'esito concreto della pratica a fare la differenza. Per questo motivo, non appena riceveremo un aggiornamento significativo sul suo caso, sarà nostra cura informarla. La ringraziamo per aver condiviso apertamente la sua esperienza e per la pazienza dimostrata finora. Continueremo a seguire la pratica e a lavorare per ottenere un risultato per lei. Cordiali saluti, Il team di AirAdvisor

Posted 1 month ago

“Everything seemed smooth at the beginning, when I filed a compensation claim on behalf of 3 passengers travelling together. But since I uploaded all the documents that were asked for, I keep getting emails and WhatsApp messages saying the claim is on hold and there are documents missing. The website is poorly designed, does not show clearly what documents were received and which are missing, and from which passengers. They keep asking for the rerouting boarding passes even though I explained that the airline that cancelled the flight did not reroute us. I have sent multiple emails, WhatsApp messages and chat messages but I have not received a clear answer about what is still needed and what happened to everything I uploaded. Despite claiming they respond to emails within a few hours tops, they are unresponsive and unhelpful. UPDATE: After I posted the above, Air Advisor wrote to me to say my issue has been dealt with and asked me to revise my review. In fact, the issue persists, and a few weeks later they asked me to send my rebooking confirmation, which I had already sent ages ago. Their operation is incredibly unprofessional.”

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Posted 1 month ago

Dear Jonathan Leighton, Thank you for taking the time to share such detailed feedback. We sincerely apologize for the frustration and confusion caused by the repeated requests for documents and the difficulties you experienced while submitting information for all three passengers. We understand how frustrating it can be to receive notifications that a claim is on hold without a clear explanation of which documents are still required, particularly when you have already uploaded the requested information several times. We also understand your concern regarding the rerouting boarding passes. If the airline cancelled your flight and did not provide an alternative rerouting, we understand that such documents may not be available. We are sorry that our communication and the information displayed during the process did not provide the clarity you expected. Your feedback regarding the website and the way document requirements are presented is valuable, and we will take it into consideration when improving the customer experience. Please be assured that your submitted documents are not being ignored. Our team reviews the information provided as part of the claim process, and we will contact you if any specific document or clarification is genuinely required. We apologize again for the inconvenience and for the difficulty you experienced in getting a clear response. We appreciate your patience and understand your frustration. Warm regards, The AirAdvisor Team

Posted 1 month ago

“Nadie informa, ningún resultado, edito: responden solo si pones una reseña negativa y te piden que la edites, editada está...... Cuando cobre volveré a editarla”

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(Es-ux) - Posted 1 month ago

Estimada Iraide Sánchez Doce, Sentimos mucho que hayas tenido esta impresión y lamentamos que la comunicación durante el proceso no haya cumplido con tus expectativas. Entendemos especialmente tu frustración por la falta de actualizaciones y por estar esperando un resultado. Queremos asegurarte de que tu caso sigue siendo gestionado y que nuestro equipo continúa trabajando en él. En algunos casos, el proceso depende de la respuesta y los plazos de la aerolínea, por lo que puede llevar más tiempo de lo esperado. Agradecemos que hayas actualizado tu reseña y, sobre todo, que hayas compartido tu experiencia. Esperamos poder resolver tu reclamación satisfactoriamente y que, una vez finalizado el proceso, puedas valorar nuevamente tu experiencia con nosotros. Gracias por tu paciencia. Un cordial saludo, El equipo de AirAdvisor

Posted 1 month ago

“Beznadzieja. Proszono mnie 8 razy o skan dowodu osobistego. To nielegdlne”

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(Pl-ux) - Posted 1 month ago

Szanowny Panie Rafał Hejza, Dziękujemy za podzielenie się swoją opinią. Rozumiemy, że wielokrotne prośby o przesłanie dokumentu tożsamości mogły być frustrujące. Prosimy o informacje dotyczące dokumentu tożsamości w celu potwierdzenia tożsamości pasażera. Pomaga nam to zapewnić poprawność i bezpieczeństwo podczas obsługi zgłoszeń i roszczeń. Chcielibyśmy również zapewnić, że prywatność i dane osobowe naszych klientów są traktowane z najwyższą poufnością i wykorzystywane wyłącznie do celów weryfikacyjnych. Jeśli otrzymałeś(-aś) wielokrotnie taką samą prośbę, zachęcamy do skontaktowania się z naszym zespołem, abyśmy mogli sprawdzić, dlaczego dokument był wymagany ponownie. Z serdecznymi pozdrowieniami, Zespół AirAdvisor

Posted 1 month ago

“Ho dovuto rifare tutto molteplici volte”

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(It-ux) - Posted 1 month ago

Cara Sara El Aid, Ci dispiace sapere che hai dovuto ripetere la procedura più volte. Comprendiamo quanto possa essere frustrante dover fornire nuovamente le stesse informazioni. In alcuni casi, potrebbe essere necessario richiedere nuovamente determinati dati o documenti per verificare le informazioni del passeggero e garantire l’accuratezza e la sicurezza nella gestione della richiesta o del reclamo. Ti assicuriamo che la privacy e i dati personali vengono trattati con la massima riservatezza e utilizzati esclusivamente per le finalità di verifica necessarie. Grazie per la tua pazienza e per aver condiviso il tuo feedback. Cordiali saluti, Il team di AirAdvisor

Posted 1 month ago

“Compilato questionario mi segnalano che manca dei dati. Completato e reinviato. Mi rispondo che e' ok e che e' stato inviato alla compagnia aerea. Il giorno dopo scrivono che mancano dati. Entro nel questionario e mi richiedono dati già inseriti. Li rimetto e mi danno ok. Ora mi dicono di nuovo che mancano dati. Basta non ne posso più”

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(It-ux) - Posted 1 month ago

Cara Flavia Lugato, Ci dispiace sinceramente per la frustrazione e il disagio causati dalla necessità di inserire e reinserire più volte le stesse informazioni. Comprendiamo perfettamente quanto possa essere frustrante ricevere conferme che la documentazione è completa e, successivamente, ricevere una nuova richiesta per gli stessi dati. Vogliamo rassicurarti che non è richiesta alcuna ulteriore azione da parte tua in questo momento. Il tuo caso è già stato inoltrato alla compagnia aerea e il nostro team continuerà a occuparsi della pratica e a monitorarne lo stato. Ci scusiamo per l'inconveniente e per l'esperienza poco fluida durante la procedura. Sappiamo che dover ripetere più volte gli stessi passaggi può essere particolarmente frustrante e apprezziamo la tua pazienza e collaborazione. D'ora in poi, puoi semplicemente attendere i nostri aggiornamenti. Ti contatteremo qualora fosse effettivamente necessaria qualsiasi ulteriore informazione o azione da parte tua. Cordiali saluti, Il team di AirAdvisor

Posted 1 month ago

“Super slechte website, alles onhandig en onduidelijk. Uploaden gaat niet makkelijk en zelfs na uploaden blijven maar meldingen binnenkomen dat het niet goed is gegaan. 10nkeer geprobeerd al”

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(Nl-ux) - Posted 1 month ago

Beste Inderpreet Kaur Singh, Het spijt ons te horen dat u problemen heeft ervaren met het uploaden van uw documenten en dat u herhaaldelijk meldingen heeft ontvangen. We begrijpen dat dit erg frustrerend kan zijn, zeker wanneer u de documenten al meerdere keren heeft geprobeerd te uploaden. We willen u echter graag informeren dat de luchtvaartmaatschappij de vergoeding voor uw claim heeft bevestigd. Houd er echter rekening mee dat het vergoedingsbedrag met 50% is verlaagd, omdat uw aankomst op de bestemming minder dan 4 uur later was dan de oorspronkelijk geplande aankomsttijd. Deze aanpassing is in overeenstemming met de voorschriften die van toepassing zijn op vluchten met een afstand van meer dan 3500 km. Hoewel we begrijpen dat dit mogelijk niet het bedrag is waarop u had gehoopt, betekent de bevestiging van de luchtvaartmaatschappij dat uw claim succesvol is beoordeeld. Bedankt voor uw geduld en begrip gedurende het proces. Met vriendelijke groeten, Het AirAdvisor-team

Posted 1 month ago

“Je passer le temps avec ma famille très compliqué”

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(Fr-ux) - Posted 1 month ago

Chère Khadija Bilala, Nous vous remercions pour votre avis. Nous aimerions mieux comprendre votre expérience ; c’est pourquoi nous vous avons demandé des précisions concernant votre avis. Votre avis est précieux, car il nous aide à améliorer sans cesse nos services. Notre priorité est d’offrir un service transparent et efficace à tous nos clients, et nous sommes à votre disposition pour répondre à toute question ou demande de précisions que vous pourriez avoir. Si vous avez d’autres questions ou souhaitez obtenir des informations supplémentaires, n’hésitez pas à contacter notre service client à l’adresse info@airadvisor.com. Nous nous engageons à vous offrir le meilleur service possible. Merci de votre compréhension. Cordialement, L’équipe AirAdvisor

Posted 1 month ago

“Per niente soddisfatto Un anno abbondante per avere il rimborso Sembra fatto per aumentare la percentuale 50% dí parcella molto esagerato Una stella perché non si può darne di meno”

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(It) - Posted 1 month ago

Caro Giuliano Rumi, Apprezziamo il tuo feedback e desideriamo chiarire la situazione. Comprendiamo la tua preoccupazione riguardo alle commissioni e al rinvio in tribunale. Commissioni: è importante sottolineare che le nostre commissioni sono trasparenti e consultabili nel nostro listino prezzi all’indirizzo https://airadvisor.com/en/pricelist. Preleviamo una commissione sui reclami che vanno a buon fine, e questa informazione è accessibile a tutti i clienti. Ricorso in tribunale: se una richiesta di risarcimento viene deferita al tribunale a causa della mancata risposta da parte della compagnia aerea, il tribunale potrebbe addebitare una commissione e occorre pagare anche gli onorari degli avvocati. Pertanto, la commissione per i procedimenti giudiziari è del 50%, non del 30%. Si tratta di una procedura standard e facciamo del nostro meglio per assistere i nostri clienti nei procedimenti giudiziari al fine di ottenere il massimo risarcimento possibile. Le informazioni relative alle spese processuali sono incluse anche nel listino prezzi sul nostro sito: https://airadvisor.com/en/pricelist Ci impegniamo ad aiutare i nostri clienti a ottenere un risarcimento equo per le loro richieste. Se avete ulteriori domande o dubbi, non esitate a contattare il nostro team di assistenza clienti. Apprezziamo il vostro feedback e la vostra soddisfazione è importante per noi. Grazie per aver scelto AirAdvisor; il nostro obiettivo è migliorare la vostra esperienza in ogni modo possibile. Cordiali saluti, Il team di AirAdvisor

Posted 1 month ago

“Nu recomand, procesul dureaza 2 ani cu aceasta companie si este prelungit intentionat sa despagubeasca 30% din suma initiala. Nu au numar de contact decat o adresa mail de la care prinesti raspunsuri de tip robot si ca dureaza”

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(Ro) - Posted 1 month ago

Stimată Luiza Marin, Vă mulțumim pentru feedback. Înțelegem frustrarea dumneavoastră în legătură cu durata îndelungată a procedurii și cu modul de comunicare și dorim să oferim câteva clarificări importante. În cazul dumneavoastră, compania aeriană nu a achitat solicitarea în termenul acordat. Din acest motiv, am inițiat procedura de Legal Action, iar dosarul dumneavoastră a fost transmis avocaților noștri pentru continuarea demersurilor. Odată ce un caz intră în etapa juridică, procesul poate dura semnificativ mai mult, deoarece implică analiza și gestionarea dosarului de către avocați, precum și termenele și procedurile instanței. Prin urmare, durata de aproximativ doi ani nu a fost intenționată pentru a întârzia plata, ci a fost determinată în principal de lipsa plății din partea companiei aeriene și de procedura juridică ulterioară. Dorim, de asemenea, să clarificăm aspectul referitor la comision. AirAdvisor funcționează pe principiul „No-Win-No-Fee”. Nu trebuie să achitați nimic în avans. Comisionul este reținut doar în cazul în care reușim să obținem despăgubirea, iar apoi vă transferăm suma obținută, după deducerea comisionului aplicabil. Comisionul nostru este de 30% din suma recuperată în etapa pre-contencioasă sau 50% din sumele recuperate prin instanță ori prin intermediul avocaților externi. Deoarece, în cazul dumneavoastră, dosarul a fost transmis avocaților și este gestionat în cadrul procedurii juridice, se aplică comisionul de 50%. Pentru transparență deplină, puteți consulta în orice moment lista noastră de prețuri, disponibilă public pe site: [https://airadvisor.com/en/pricelist](https://airadvisor.com/en/pricelist). În ceea ce privește comunicarea, preferăm comunicarea în scris pentru a putea oferi suport în limba dumneavoastră maternă. Înțelegem că acest lucru poate părea mai puțin personal decât o conversație telefonică, însă comunicarea prin e-mail sau chat ne permite să păstrăm toate informațiile în scris și să revenim la acestea atunci când este necesar. De asemenea, ne oferă timpul necesar pentru a traduce și formula răspunsurile cât mai corect, astfel încât să vă putem oferi asistență cât mai clară și precisă. AirAdvisor nu oferă suport telefonic, însă suntem disponibili prin e-mail și chat pentru întrebările referitoare la dosarul dumneavoastră. Regretăm că experiența dumneavoastră a fost una dezamăgitoare și înțelegem că durata procedurii și comunicarea pe parcurs pot fi frustrante. Sperăm că aceste clarificări explică de ce cazul a durat atât de mult și cum a fost stabilit comisionul aplicabil. Cu sinceritate, Echipa AirAdvisor

Posted 1 month ago

“Dåligt resa”

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(Sv-ux) - Posted 1 month ago

Kära Emira Kemalova, Vi beklagar att du hade en dålig reseupplevelse. Det verkar dock som att denna recension handlar om din upplevelse med flygbolaget. AirAdvisor är en oberoende tjänst och driver inte flygningar eller ansvarar för flygbolagets service och reseupplevelse. Vi hoppas att detta förtydligande hjälper till att skilja din upplevelse med flygbolaget från de tjänster som AirAdvisor tillhandahåller. Varma hälsningar, AirAdvisor-teamet

Posted 1 month ago

“very slow, took month and a half to get my refund. why airadvisor take such a big commission too is beyond me. replies from customer support may as well have been sent via pigeon”

Helpful Report

(En) - Posted 1 month ago

Dear Valued Client, Thank you for sharing your feedback. We understand that waiting for your compensation and receiving delayed replies from customer support can be frustrating, and we sincerely apologize if our communication did not meet your expectations. We would, however, like to provide some context regarding the processing time. The general process of claiming compensation takes around 3–5 months when the airline agrees to pay and the case is not affected by force majeure or other exceptional circumstances. Therefore, considering the circumstances of your case, the result was actually achieved within a very reasonable timeframe. We also appreciate your concerns regarding our fees and would like to ensure there is no confusion about how our pricing works. To provide full transparency, our complete price list is publicly available on our website and can be reviewed by anyone at any time. The pricing details are available here: [https://airadvisor.com/en/pricelist](https://airadvisor.com/en/pricelist). AirAdvisor operates under a **“No-Win-No-Fee”** model. This means that you do not have to pay anything upfront. We only receive our fee when we successfully obtain compensation from the airline. Once the airline pays, we transfer the compensation to you after deducting our agreed commission, so there is no financial risk if the claim is unsuccessful. For claims handled at the pre-trial stage, our success fee is 30% of the amount collected. We believe this provides good value for passengers who prefer professional assistance rather than having to handle the claim process, correspondence, and follow-ups with the airline themselves. AirAdvisor also aims to remain competitive within the market, helping customers save up to €120 per family compared with other claim services. You can see our comparison and learn more about our pricing here: [https://airadvisor.com/en/best-flight-delay-compensation-company](https://airadvisor.com/en/best-flight-delay-compensation-company). Please also note that our pricing policy has remained unchanged since 2019 and is among the lowest offered by companies providing similar services. We are sorry that you felt our customer support was too slow. Your feedback regarding communication is important to us, and we will take it into consideration as we continue improving our service. At the same time, we are pleased that your claim was ultimately resolved successfully and that we were able to help you obtain compensation from the airline. Thank you for your patience and for giving us the opportunity to assist with your claim. Warm regards, The AirAdvisor Team

Posted 1 month ago

“Άργησαν πολύ την διαδικασία δεν μ είπε κανείς στο αεροδρόμιο ότι θα χρεωθώ την αποζημίωση Και δεν επέστρεψαν ούτε το μισό τους κόστους που έχασα το αεροπλάνο χωρίς καμία εξήγηση !!”

Helpful Report

(El) - Posted 1 month ago

Αγαπητέ Dimiter Nngelina, Σας ευχαριστούμε που μοιραστήκατε τα σχόλιά σας. Κατανοούμε ότι η αναμονή για την αποζημίωσή σας και η καθυστέρηση στις απαντήσεις από την εξυπηρέτηση πελατών μπορεί να είναι απογοητευτική, και ζητούμε ειλικρινά συγγνώμη αν η επικοινωνία μας δεν ανταποκρίθηκε στις προσδοκίες σας. Θα θέλαμε, ωστόσο, να σας δώσουμε κάποιες πληροφορίες σχετικά με τον χρόνο επεξεργασίας. Η γενική διαδικασία διεκδίκησης αποζημίωσης διαρκεί περίπου 3–5 μήνες, όταν η αεροπορική εταιρεία συμφωνεί να πληρώσει και η υπόθεση δεν επηρεάζεται από ανωτέρα βία ή άλλες εξαιρετικές περιστάσεις. Επομένως, λαμβάνοντας υπόψη τις περιστάσεις της υπόθεσής σας, το αποτέλεσμα επιτεύχθηκε στην πραγματικότητα εντός ενός πολύ λογικού χρονικού πλαισίου. Εκτιμούμε επίσης τις ανησυχίες σας σχετικά με τις αμοιβές μας και θα θέλαμε να διασφαλίσουμε ότι δεν υπάρχει καμία σύγχυση σχετικά με τον τρόπο λειτουργίας της τιμολόγησής μας. Για πλήρη διαφάνεια, ο πλήρης τιμοκατάλογός μας είναι διαθέσιμος στο κοινό στον ιστότοπό μας και μπορεί να εξεταστεί από οποιονδήποτε ανά πάσα στιγμή. Οι λεπτομέρειες τιμολόγησης είναι διαθέσιμες εδώ: [https://airadvisor.com/en/pricelist](https://airadvisor.com/en/pricelist). Η AirAdvisor λειτουργεί με βάση το μοντέλο **«No-Win-No-Fee»**. Αυτό σημαίνει ότι δεν χρειάζεται να πληρώσετε τίποτα εκ των προτέρων. Λαμβάνουμε την αμοιβή μας μόνο όταν καταφέρουμε να εξασφαλίσουμε αποζημίωση από την αεροπορική εταιρεία. Μόλις η αεροπορική εταιρεία πληρώσει, σας μεταφέρουμε την αποζημίωση αφού αφαιρέσουμε τη συμφωνημένη προμήθειά μας, οπότε δεν υπάρχει οικονομικός κίνδυνος αν η αξίωση δεν ευδοκιμήσει. Για αιτήματα που διεκπεραιώνονται στο προδικαστικό στάδιο, η αμοιβή επιτυχίας μας ανέρχεται στο 30% του εισπραχθέντος ποσού. Πιστεύουμε ότι αυτό προσφέρει καλή σχέση ποιότητας-τιμής για τους επιβάτες που προτιμούν την επαγγελματική βοήθεια αντί να πρέπει να χειριστούν οι ίδιοι τη διαδικασία της αξίωσης, την αλληλογραφία και τις επακόλουθες ενέργειες με την αεροπορική εταιρεία. Η AirAdvisor στοχεύει επίσης να παραμείνει ανταγωνιστική στην αγορά, βοηθώντας τους πελάτες να εξοικονομήσουν έως και 120 € ανά οικογένεια σε σύγκριση με άλλες υπηρεσίες διεκδίκησης αποζημίωσης. Μπορείτε να δείτε τη σύγκριση τιμών μας και να μάθετε περισσότερα σχετικά με την τιμολόγησή μας εδώ: [https://airadvisor.com/en/best-flight-delay-compensation-company](https://airadvisor.com/en/best-flight-delay-compensation-company). Παρακαλούμε επίσης να σημειώσετε ότι η τιμολογιακή μας πολιτική παραμένει αμετάβλητη από το 2019 και συγκαταλέγεται μεταξύ των χαμηλότερων που προσφέρουν εταιρείες που παρέχουν παρόμοιες υπηρεσίες. Λυπούμαστε που θεωρήσατε ότι η εξυπηρέτηση πελατών μας ήταν πολύ αργή. Τα σχόλιά σας σχετικά με την επικοινωνία είναι σημαντικά για εμάς και θα τα λάβουμε υπόψη καθώς συνεχίζουμε να βελτιώνουμε τις υπηρεσίες μας. Ταυτόχρονα, χαιρόμαστε που η αξίωσή σας επιλύθηκε τελικά με επιτυχία και που μπορέσαμε να σας βοηθήσουμε να λάβετε αποζημίωση από την αεροπορική εταιρεία. Σας ευχαριστούμε για την υπομονή σας και για την ευκαιρία που μας δώσατε να σας βοηθήσουμε με την αξίωσή σας. Με θερμούς χαιρετισμούς, Η ομάδα του AirAdvisor

Posted 1 month ago

“Bonjour, Je vous confirme que je n'ai reçu aucune indemnisation ni aucun paiement de la part de Lufthansa concernant le vol du 01/03/2025 à destination de Bogota. C'est précisément pour cette raison que je souhaite obtenir des éclaircissements concernant votre précédent message, dans lequel vous m'avez indiqué : « Lufthansa a officiellement informé nos avocats que la compagnie aérienne vous a versé une indemnité pour votre vol retardé vers Bogota le 01.03.2025. » Cette formulation indiquait clairement qu'une indemnité avait été versée. Vous me demandez maintenant si j'ai reçu un paiement directement de Lufthansa. Ma réponse est donc non. Je vous demande par conséquent de vérifier auprès de vos avocats et de Lufthansa ce qui s'est réellement passé et de me communiquer les éléments ayant conduit à votre précédent message. Concernant les conditions météorologiques, je comprends qu'elles puissent, dans certaines circonstances, constituer une circonstance extraordinaire au sens du règlement CE 261/2004. Cependant, vous indiquez vous-même que cela dépend « de la situation spécifique et des preuves fournies par la compagnie aérienne ». Je vous demande donc de me communiquer les éléments précis permettant de conclure que les conditions météorologiques étaient effectivement à l'origine du retard de mon vol et qu'elles remplissaient les conditions d'une circonstance extraordinaire. Je souhaiterais notamment obtenir : la nature exacte des conditions météorologiques invoquées ; leur localisation ; les horaires concernés ; la durée du retard qui leur est imputable ; les éléments transmis par Lufthansa pour démontrer le lien de causalité avec le retard ; et les éléments permettant de démontrer que Lufthansa ne pouvait pas éviter ou réduire le retard en prenant des mesures raisonnables. Enfin, puisque vous avez indiqué avoir effectué une analyse détaillée du dossier, je vous remercie de me préciser si cette analyse repose sur des informations communiquées directement par Lufthansa et, le cas échéant, de me transmettre les justificatifs correspondants. Je souhaite également que mon dossier ne soit pas considéré comme définitivement abandonné sur la seule base de l'affirmation générale selon laquelle le vol aurait été affecté par des conditions météorologiques défavorables. Je vous remercie de votre réponse précise et documentée. Cordialement, Mathieu”

Helpful Report

(Fr-ux) - Posted 1 month ago

Bonjour Mathieu, Nous comprenons votre demande de précisions et souhaitons clarifier les éléments ayant conduit à la décision concernant votre réclamation. Après analyse de votre dossier, les informations communiquées indiquent que le retard de votre vol a été lié à des **conditions météorologiques défavorables, notamment à une vitesse de vent élevée avec des rafales**. Les conditions météorologiques peuvent jouer un rôle déterminant dans les opérations aériennes et peuvent entraîner des restrictions importantes, même lorsque d’autres vols continuent à opérer normalement. Il est également important de rappeler que les différents types d’appareils ont des capacités opérationnelles différentes, notamment en ce qui concerne leur capacité à atterrir ou décoller dans des conditions météorologiques défavorables. Ainsi, le fait que certains autres appareils aient pu atterrir le même jour ne signifie pas nécessairement que les conditions étaient suffisamment sûres pour tous les vols. Les décisions opérationnelles peuvent également dépendre de la trajectoire, de l’aéroport, de l’appareil utilisé et des restrictions imposées par le contrôle aérien. Lorsque les conditions météorologiques sont défavorables, la compagnie aérienne doit s’appuyer sur les instructions et restrictions du contrôle aérien afin de garantir la sécurité des opérations. De mauvaises conditions, que ce soit au départ, à destination ou sur la route, peuvent fortement limiter le trafic aérien et entraîner des décisions différentes selon les vols. Concernant les mesures raisonnables, la compagnie aérienne doit examiner les solutions alternatives disponibles avant de décider de maintenir ou de retarder un vol. D’après les éléments pris en compte dans l’analyse de votre dossier, la compagnie a considéré les mesures raisonnables disponibles dans les circonstances et n’a pas pu éviter le retard lié aux conditions météorologiques. Nous comprenons également votre demande concernant les documents et justificatifs utilisés pour cette analyse. **Pour obtenir les documents ou éléments précis détenus par Lufthansa concernant les conditions météorologiques, les horaires, les restrictions opérationnelles ou la cause exacte du retard, nous vous invitons à contacter directement Lufthansa**, car ces documents proviennent de la compagnie aérienne et nous ne pouvons pas vous les fournir à sa place. Enfin, concernant notre précédent message relatif à une éventuelle indemnisation, nous comprenons que sa formulation ait pu prêter à confusion. Le fait que Lufthansa ait communiqué certaines informations à nos avocats ne signifie pas nécessairement qu’un paiement a été reçu directement par vous. Nous vous remercions donc de nous avoir confirmé que vous n’avez reçu aucun paiement directement de Lufthansa. Nous espérons que ces précisions permettent de mieux comprendre les éléments pris en compte dans l’analyse de votre dossier et vous remercions pour votre compréhension.

Posted 1 month ago

“rude personal, lady had a tone and bad attitude before getting into plane, forced me to put my carry on luggage in check in since there were “no free place” in the airport but suprisingly there was place to put the carry on in.”

Helpful Report

(En) - Posted 1 month ago

Dear Boris Hrivnak, This appears to be a review about the airline experience rather than AirAdvisor’s services. You can respond by clarifying that AirAdvisor does not have staff at the airport or control baggage procedures. We’re sorry to hear about your unpleasant experience at the airport and understand how frustrating it must have been to have your carry-on luggage checked unexpectedly. However, this appears to be a review about an airline experience. AirAdvisor is an independent service and we do not have staff at airports or control airline employees, boarding procedures, baggage policies, or the availability of overhead cabin space. Any decision to place your carry-on luggage in the hold would have been made directly by the airline or its airport staff. We therefore unfortunately cannot comment on or influence the actions described in your review. We hope this clarification helps distinguish the airport experience from the services provided by AirAdvisor. Warm regards, The AirAdvisor Team

Posted 1 month ago

“One of the worst companies ever. It took forever to solve a case and they charged me 50% comision instead of 30% the initial deal. Don't use them and apply for yourself from now one. It's easyer and you get 100% of the money.”

Helpful Report

(Ro) - Posted 1 month ago

Dear Bogdan Nitu, We appreciate your feedback and want to clarify the situation. We understand your concern regarding fees and the court referral. Fees: It's important to note that our fees are transparent and can be found in our price list at https://airadvisor.com/en/pricelist. We take a commission on successful claims, and this information is accessible to all clients. Court Referral: If a claim is referred to court due to no response from the airline, the court may charge a commission and lawyers should be paid too. Therefore, the commission for court cases is 50%, not 30%. This is a standard procedure, and we do our best to assist in court cases to maximise compensation for our clients. Information about court fees are also included in the pricelist on our site - https://airadvisor.com/en/pricelist We are committed to helping our clients receive fair compensation for their claims. If you have any further questions or concerns, please reach out to our customer support team. We value your feedback, and your satisfaction is important to us. Thank you for choosing AirAdvisor, and we aim to improve your experience in any way we can. Kind regards, AirAdvisor Team

Posted 1 month ago

“This is joke now I submitted 5 claims. I was sent a message that my claim was submitted to Ryanair and to wait. Now I am getting different messages saying I didn’t unload the relevant documents. Then I get a second message saying I didn’t upload a birth certificate. I have emailed to ask to reopen my case again. Yet again I have been sent an message to ask to reopen my claim. I am just going in circles with the organisation. Just please reopen my case and I will again resubmit all documents again.”

Helpful Report

Posted 1 month ago

Dear Kamaldeep Deol, We’re very sorry for the confusion and frustration caused by the repeated messages regarding your claim. We understand how frustrating it must be to feel that you are going in circles after already submitting your documents several times. To clarify, the reason you received a request for additional documentation is that we did not receive the birth certificate for the minor passenger. This document is required to properly process the claim for the minor. We kindly ask you to upload the birth certificate through your claim profile. Once we receive it, our team will be able to continue processing your case and take the necessary next steps. We apologize again for the inconvenience and for any confusion caused by the automated messages. We appreciate your patience and cooperation and will do our best to avoid any further unnecessary requests. Warm regards, The AirAdvisor Team

Posted 1 month ago

“molto scarso”

Helpful Report

(It-ux) - Posted 1 month ago

Caro Mounir Kari, Ci dispiace sapere che la sua esperienza sia stata poco soddisfacente. Tuttavia, questa recensione sembra riferirsi a un’esperienza con la compagnia aerea. Siamo lieti di informarla che la sua richiesta è stata accettata. Il nostro team la esaminerà tempestivamente e la inoltrerà alla compagnia aerea senza ulteriori ritardi. Inoltre, può monitorare in qualsiasi momento l’avanzamento della sua pratica direttamente tramite il suo account sul nostro sito. La ringraziamo per la pazienza e per aver scelto AirAdvisor. Una volta ricevuti aggiornamenti dalla compagnia aerea, la informeremo tempestivamente. Cordiali saluti, Il team di AirAdvisor

Posted 1 month ago

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