Name: AirAdvisor
Address: 21 Drydock Ave Suite 610E, Boston
Rating: 4.61

“Got all my information and passport details then said they still need information I had already sent them”

(En-ux) - Posted 4 months ago

Dear Sandra, We have an established procedure for claiming compensation, according to which we work. To continue further proceeding with your case it is obligatory to: - sign your claim - add passport/ ID - add ticket and booking confirmation. You provided only a ticket. Unfortunately, it is not enough for Jet2 airline. Our priority is to provide a transparent and efficient service to all our clients, and we are here to address any further questions or clarifications you may need. Our commitment is to pursue your claim diligently and ensure that you receive the compensation you are entitled to. We understand your frustration and thank you for your understanding. Kind regards, AirAdvisor Team

Posted 4 months ago

“I would have rather not have pursued any compensation after my experience - or just do it yourself. After a 600 Euro eligible claim amount, my payout was 147 Euro. This accounts for their original service fees, which take a hefty percentage of the claim, but then an additional 50% gets taken when, according to them, they need to use external legal counsel to pursue the claim. Sure, you get update emails advising you of all of this, but there is never actually any proof provided about the airline responses (refusals, acceptance, etc) so you need to take their word for it. The time I put into it was not worth it.”

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(En) - Posted 4 months ago

Dear Eric, We appreciate your feedback and want to clarify the situation. We understand your concern regarding fees and the court referral. Amount: Duration of Delay: 3 hours and 4 minutes. Reduce Compensation by 50% as per the European Regulations 261/2004. Fees: It's important to note that our fees are transparent and can be found in our price list at https://airadvisor.com/en/pricelist. We take a commission on successful claims, and this information is accessible to all clients. Court Referral: If a claim is referred to court due to no response from the airline, the court may charge a commission and lawyers should be paid too. Therefore, the commission for court cases is 50%, not 30%. This is a standard procedure, and we do our best to assist in court cases to maximise compensation for our clients. Information about court fees are also included in the pricelist on our site - https://airadvisor.com/en/pricelist We are committed to helping our clients receive fair compensation for their claims. If you have any further questions or concerns, please reach out to our customer support team. We value your feedback, and your satisfaction is important to us. Thank you for choosing AirAdvisor, and we aim to improve your experience in any way we can. Kind regards, AirAdvisor Team

Posted 4 months ago

“Muito confuso de trabalhar.”

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(Pt-ux) - Posted 4 months ago

Caro cliente, Gostaríamos de compreender melhor a sua experiência, pelo que solicitámos mais detalhes sobre a sua avaliação. O nosso processo de reclamação foi concebido para ser simples e fácil de utilizar, permitindo que os passageiros avaliem rapidamente a sua elegibilidade para compensação e recebam o resultado - o pagamento. Se tiver mais alguma dúvida ou precisar de informações adicionais, não hesite em contactar a nossa equipa de apoio ao cliente - info@airadvisor.com. Estamos empenhados em fornecer um serviço transparente e eficiente a todos os nossos clientes. O nosso processo de reclamação foi concebido para ser direto e de fácil utilização, permitindo que os passageiros avaliem rapidamente a sua elegibilidade para compensação e recebam o resultado - o pagamento. O seu feedback é inestimável, pois ajuda-nos a melhorar continuamente os nossos serviços. Com os melhores cumprimentos, Equipa AirAdvisor

Posted 4 months ago

“Nu mi-am primit banii nici acuma zborulmeu a fost pe data de13.07 2022”

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(Ro-ux) - Posted 4 months ago

Dragă Annamaria, Apreciem feedback-ul dumneavoastră și vă înțelegem îngrijorarea cu privire la durata procesului de solicitare a despăgubirii. În cazul dvs. specific, cererea dvs. de rambursare se află în starea "Plată primită" din 03.04.2023. Așteptăm în continuare detaliile dvs. bancare pentru a efectua transferul. Dacă aveți alte întrebări sau aveți nevoie de informații suplimentare, nu ezitați să contactați echipa noastră de asistență pentru clienți - info@airadvisor.com. Ne-am angajat să oferim un serviciu transparent și eficient tuturor clienților noștri. Cu stimă, Asistența pentru clienți Airadvisor

Posted 4 months ago

“I submitted a claim in August. Did a follow-up email on the progress in November and have not received a reply back in 2 weeks since I emailed asking for a follow-up. Needs to be better communication.”

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(En-ux) - Posted 5 months ago

Dear Scott, We appreciate your feedback and understand your concerns about the duration of your claim process. Generally, the average claim proceeding term for our services ranges from 3 to 6 months. However, in your specific case, your claim was only sent to the airline on 18.08.2023. Therefore, we kindly ask for your patience as the standard processing time still applies. We're committed to working diligently on your behalf to resolve your claim as quickly as possible. Your feedback is invaluable as it helps us continually improve our services. We look forward to successfully resolving your claim. Sincerely, Airadvisor Customer Support

Posted 5 months ago

“You never said you will charge me. Not worth it as I already sent my info to Air Canada”

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(En-ux) - Posted 5 months ago

Dear Yasmin Nabih, We regret to hear about your concerns and want to address the issues you've raised. We provide full transparency, we make our price list readily available on our website at https://airadvisor.com/en/pricelist. This page offers detailed information about our pricing, and it is accessible to all clients at no cost. The client can find information about our commission in his claim profile. Additionally, we include details about the commission percentage and the final amount he will receive in the emails we send to our clients. In addition, please note that AirAdvisor's pricing policy remains unchanged from 2019 and is the lowest of any company in the field. Also, pay attention that your case was closed immediately after we received your request to do so. So we will not represent you to Air Canada and it will not cause any inconvenience. Our claim process is designed to be straightforward and user-friendly, allowing passengers to quickly assess their eligibility for compensation and receive result - payment. We understand there may have been a misunderstanding, and we apologise for any confusion. Kind regards, AirAdvisor Team

Posted 5 months ago

“Při reklamaci byla požadována el.letenka, kterou nemám. Dostala jsem na letišti. Rezervační číslo také nemám a nikdo mi nebyl schopen poradit. Žádné tel.číslo jen dotazník.”

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(Cz-ux) - Posted 5 months ago

Milá Miroslavo, mrzí nás, že jsme se dozvěděli o Vašich obavách, a rádi bychom se zabývali problémy, které jste uvedla. Náš proces vyřizování žádostí je navržen tak, aby byl jednoduchý a uživatelsky přívětivý a umožnil cestujícím rychle posoudit jejich nárok na odškodnění a obdržet výsledek - platbu. Chápeme, že mohlo dojít k nedorozumění, a omlouváme se za případné zmatky. Náš tým je zde proto, aby pomohl cestujícím získat odškodnění, které si právem zaslouží, a jsme hrdí na to, že dokážeme dosáhnout pozitivních výsledků, jako je ten ve vašem případě. Pokud máte další otázky nebo potřebujete další informace, neváhejte se obrátit na náš tým zákaznické podpory - info@airadvisor.com. Jsme odhodláni poskytovat transparentní a efektivní služby všem našim klientům. Vaše zpětná vazba je neocenitelná, protože nám pomáhá neustále zlepšovat naše služby. S laskavým pozdravem, Tým společnosti AirAdvisor

Posted 5 months ago

“Péssima experiência! O valor inicialmente indicado pela AirAdvisor no fim acabou por passar para metade e acabei a receber menos do que a companhia pagaria se tivesse apresentado queixa diretamente a eles. Não recomendo. Não lutam por nós, nem dominam assim tanto as leis aéreas.”

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(Pt) - Posted 5 months ago

Cara Inês, Lamentamos saber das suas preocupações e queremos abordar as questões que levantou. O nosso processo de reclamação foi concebido para ser direto e de fácil utilização, permitindo aos passageiros avaliar rapidamente a sua elegibilidade para compensação e receber o resultado - o pagamento. Recebemos da companhia aérea um pagamento no valor de 125 EUR para compensação ao abrigo do Regulamento 261 da UE (50%, uma vez que o passageiro chegou ao destino com um atraso inferior a 2 horas). É importante notar que as nossas taxas são transparentes e podem ser consultadas na nossa lista de preços em https://airadvisor.com/en/pricelist. Recebemos uma comissão sobre as reclamações bem sucedidas e esta informação está acessível a todos os clientes. Obrigado pela vossa compreensão. Com os melhores cumprimentos, Equipa AirAdvisor

Posted 5 months ago

“Avand in vedere ca ati facut nici un fel de verificare in cazul reclamatiei mele, si ati respins initial cererea ca fiind nefondata nu meritati nici macar o stea. A trebuit sa va dau mura n gura toate mesajele primite de la compania aeriana prin care anunta repetate intarzieri, ca sa puteti merge in instanta. Si "SUPRIZA" cand s a ajuns la instanta ati schimbat comisionarea fara acordul meu la 50%.”

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(Ro) - Posted 5 months ago

Dragă Alin Cristian Alexandru, Apreciem feedback-ul dvs. și am dori să vă oferim un context cu privire la această problemă. De fapt, ați primit compensația de la AirAdvisor. Uneori este nevoie de mai mult timp pentru a obține compensații pentru clienți din cauza procedurilor judiciare. Noi oferim transparență totală, punem la dispoziție lista de prețuri pe site-ul nostru la adresa https://airadvisor.com/en/pricelist. Această pagină oferă informații detaliate despre prețurile noastre și este accesibilă tuturor clienților, fără niciun cost. Clientul poate găsi informații despre comisionul nostru în profilul său de revendicare. În plus, includem detalii despre procentul de comision și suma finală pe care o va primi în e-mailurile pe care le trimitem clienților noștri. În plus, vă rugăm să rețineți că politica de prețuri a AirAdvisor rămâne neschimbată din 2019 și este cea mai mică dintre toate companiile din domeniu. Prioritatea noastră este de a oferi un serviciu transparent și eficient tuturor clienților noștri. Angajamentul nostru este de a urmări cu diligență cererile de despăgubire ale clienților și de a ne asigura că aceștia primesc despăgubirile la care au dreptul. Procesul nostru de revendicare este conceput pentru a fi simplu și ușor de utilizat, permițând pasagerilor să își evalueze rapid eligibilitatea pentru despăgubiri și să primească rezultatul - plata. Feedback-ul dumneavoastră este de neprețuit, deoarece ne ajută să ne îmbunătățim continuu serviciile. Vă salutăm cu drag, Echipa AirAdvisor

Posted 5 months ago

“Rien ne mentionne le total de la commission encaissée par air advisor. Au total ce sont 92€ versées (contre 70 euros annoncés, bien sûr une fois que la demande est faite et qu’on ne peut plus revenir en arrière). Vous gagnerez à être plus transparents, c’est une honte”

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(Fr) - Posted 5 months ago

Chère Laura Vidal, Nous apprécions vos commentaires et nous aimerions vous donner quelques informations sur le sujet. Nous offrons une transparence totale, nous mettons notre liste de prix à disposition sur notre site web à l'adresse https://airadvisor.com/en/pricelist. Cette page contient des informations détaillées sur nos prix et est accessible gratuitement à tous les clients. Le client peut trouver des informations sur notre commission dans son profil de réclamation. De plus, nous incluons des détails sur le pourcentage de la commission et le montant final qu'il recevra dans les courriels que nous envoyons à nos clients. En outre, veuillez noter que la politique tarifaire d'AirAdvisor reste inchangée à partir de 2019 et est la plus basse de toutes les entreprises dans le domaine. Notre priorité est de fournir un service transparent et efficace à tous nos clients. Nous nous engageons à poursuivre les réclamations de nos clients avec diligence et à nous assurer qu'ils reçoivent l'indemnisation à laquelle ils ont droit. Notre processus de demande d'indemnisation est conçu pour être simple et convivial, permettant aux passagers d'évaluer rapidement leur éligibilité à l'indemnisation et de recevoir le résultat - le paiement. Vos commentaires sont précieux car ils nous aident à améliorer continuellement nos services. Je vous prie d'agréer, Madame, Monsieur, l'expression de mes salutations distinguées, L'équipe AirAdvisor

Posted 5 months ago

“I have submitted the claim 2 years ago and still nothing”

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(En-ux) - Posted 5 months ago

Dear Cristina, We understand your frustration with the waiting time and the effort invested in your claim. We'd like to provide you with some context regarding the delay in your case. Your claim was referred to the court due to a lack of response from the airline. This legal process is initiated to secure your compensation, but it can indeed take some time. The timeline for legal proceedings can vary depending on the specific case and the jurisdiction in which it is being handled. We understand that this process can be lengthy, and we sincerely apologize for any inconvenience it may have caused. Our commitment is to pursue your claim diligently and ensure that you receive the compensation you are entitled to. Unfortunately, the flight disruption was due to weather condition. The above referenced circumstances, as per the European Regulations 261/2004, fall into the category of Extraordinary Circumstances therefore, we regret to inform you that no compensation is due. Due to this fact your case was closed (under the applicable legislation, airlines shall not pay compensation in case of disruptions happened out of their control.). Thank you for your understanding. Kind regards, AirAdvisor Team

Posted 5 months ago

“Bonjour je me suis déçu parce que je reçois seulement 300€”

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(Fr) - Posted 5 months ago

Chère Marie Mirlene Beauvais, Nous apprécions vos commentaires et souhaitons clarifier la situation. Nous comprenons votre inquiétude concernant les frais et la saisine du tribunal. Les honoraires : Il est important de noter que nos honoraires sont transparents et peuvent être consultés dans notre liste de prix à l'adresse https://airadvisor.com/en/pricelist. Nous prenons une commission sur les demandes acceptées et cette information est accessible à tous les clients. Renvoi devant le tribunal : Si une réclamation est renvoyée devant un tribunal en raison de l'absence de réponse de la compagnie aérienne, le tribunal peut prélever une commission et les avocats doivent également être rémunérés. Par conséquent, la commission pour les affaires judiciaires est de 50 % et non de 30 %. Il s'agit d'une procédure standard et nous faisons de notre mieux pour assister nos clients dans les affaires judiciaires afin de maximiser leur indemnisation. Les informations relatives aux frais de justice figurent également dans la liste des prix sur notre site - https://airadvisor.com/en/pricelist Nous nous engageons à aider nos clients à recevoir une indemnisation équitable pour leurs réclamations. Si vous avez d'autres questions ou préoccupations, n'hésitez pas à contacter notre équipe d'assistance à la clientèle. Nous apprécions vos commentaires et votre satisfaction est importante pour nous. Nous vous remercions d'avoir choisi AirAdvisor et nous nous efforçons d'améliorer votre expérience par tous les moyens possibles. Avec mes salutations les plus cordiales. L'équipe AirAdvisor

Posted 5 months ago

“Große Versprechungen und es passiert nichts. Bei meinem Mann wurde es abgelehnt obwohl es uns zusteht. Nun sind mittlerweile 5 Monate vergangen und es tut sich absolut nichts.”

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Posted 5 months ago

“son 4 pasajeros y solamente habéis tramitado la compensación para 1. además, teniendo en cuenta la enorme comisión que cobráis, la compensación ofrecida por la aerolínea disminuye mucho y lo que percibimos al final es mínimo. seguimos esperando compensación x3 personas más. mujer e hijos. gracias”

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(Es) - Posted 5 months ago

Estimado Arad, Agradecemos su consulta sobre las tarifas. Queremos asegurarnos de que no haya confusión en cuanto a nuestra estructura de precios. Para ofrecer una total transparencia, ponemos a su disposición nuestra lista de precios en nuestra página web https://airadvisor.com/en/pricelist. Esta página ofrece información detallada sobre nuestros precios, y es accesible a todos los clientes sin coste alguno. Además, nos tomamos muy en serio la comunicación y nos esforzamos por mantener informados a nuestros clientes. Puede encontrar información sobre nuestra comisión en el perfil de su solicitud. Además, incluimos detalles sobre el porcentaje de comisión y el importe final que recibirá en los correos electrónicos que enviamos a nuestros clientes. Estas medidas se toman para garantizar que usted esté bien informado sobre la estructura de costes relacionada con su siniestro. Nuestra prioridad es ofrecer un servicio transparente y eficaz a todos nuestros clientes, y estamos a su disposición para cualquier duda o aclaración que pueda necesitar. Tenga en cuenta que la compañía aérea sólo acepta reclamaciones creadas individualmente para cada pasajero. Por lo tanto, a veces un pasajero recibe actualizaciones sobre su reclamación antes que el otro. Tenga la seguridad de que estamos trabajando en sus otras reclamaciones y haciendo todo lo posible para lograr un resultado satisfactorio para usted. Si tiene más preguntas o necesita información adicional, no dude en ponerse en contacto con nuestro equipo de atención al cliente: info@airadvisor.com. Nos comprometemos a ofrecerle el mejor servicio posible. Gracias por su comprensión. Un cordial saludo, Equipo AirAdvisor

Posted 5 months ago

“Poor .....”

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(En-ux) - Posted 5 months ago

“A ce jour , 3 mois et demi après la demande Je n'ai pas obtenu le remboursement”

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(Fr-ux) - Posted 5 months ago

Chère Sandie Nous apprécions vos commentaires et comprenons vos préoccupations concernant la durée de la procédure de demande d'indemnisation. En général, la durée moyenne de traitement d'une réclamation pour nos services est de 3 à 6 mois. Cependant, dans votre cas particulier, votre réclamation n'a été envoyée à la compagnie aérienne que le 20.07.2023. Par conséquent, nous vous demandons de faire preuve de patience, car le délai de traitement standard s'applique toujours. Nous nous engageons à travailler avec diligence en votre nom pour résoudre votre réclamation le plus rapidement possible. Si vous avez d'autres questions ou si vous souhaitez être tenu au courant de l'évolution de votre demande, n'hésitez pas à contacter notre équipe d'assistance à la clientèle. Nous sommes là pour vous aider tout au long du processus et nous assurer que vous avez une expérience positive avec Airadvisor. Nous vous remercions d'avoir choisi Airadvisor et nous sommes impatients de résoudre votre réclamation avec succès. Nous vous prions d'agréer, Madame, Monsieur, l'expression de nos salutations distinguées, Service clientèle d'Airadvisor

Posted 5 months ago

“Nu funcționează ok”

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(Ro-ux) - Posted 5 months ago

“Useless company, decided not to use them and they will not stop spamming me with emails daily. Unable to remove my information from their website.”

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(En-ux) - Posted 6 months ago

Dear Client, We apologise for any inconvenience you have experienced, and we take your concerns seriously. However, after a thorough review of our records, we couldn't find any request from you to cancel your claim, to delete your data or something like that. There might be a misunderstanding or a mix-up, I guess. We understand the importance of data privacy, and we respect your wish to have your information removed. To assist you, we kindly request you to contact our customer service or manager with your request to close your claim or delete your data. We are committed to addressing your concerns promptly. Regarding the unwanted emails, we sincerely apologize for any inconvenience you've faced. Our team is working to resolve this issue and ensure that you no longer receive daily emails from us. Your feedback is valuable to us, and we are dedicated to improving your experience. Please reach out to us so we can address your concerns directly and provide the assistance you require. Thank you for bringing this to our attention, and we look forward to resolving the matter to your satisfaction.

Posted 6 months ago

“Solicitarea a fost inchisa inainte de a atasa toate documentele”

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(Ro-ux) - Posted 6 months ago

Dear Ioana Badulescu Vlad, Our managers always check the claim`s details first when receiving the claim. We only need some of the information from the client to estimate if this claim is eligible for compensation/or not. As for your claim, it was checked by your manager, considering the flight details noted by you in the claim. Then, the claim was submitted to the airline and the airline informed us at once after submission that you have already submitted claim with another legal entity (or directly by yourself). In such cases, most airlines do not accept claims anymore when the claim was already registered in their system for the same passenger and the same flight details. Therefore, we have no right to proceed with your claim further and should close your claim.

Posted 6 months ago

“During 1 complète year i was waiting for m’y paument”

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(En) - Posted 6 months ago

Dear Manal Sriri, You have 2 claims in Airadvisor`s system. For both of them, the compensation was already paid to you. Sorry for the delay of payment for your claim #9559. We always do our best to get payment quickly for our clients. However, unfortunately, not all things belong to us. In 90%, airlines delay payments and then claim proceeding delays too. As both claims were successful in the final, we hope you will choose Airadvisor for your further claims proceedings. We will be happy to help you again. Airadvisor is always with you! Kind regards, Airadvisor Team.

Posted 6 months ago

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