AirAdvisor Reviews

Name: AirAdvisor
Address: 21 Drydock Ave Suite 610E, Boston
Rating: 4.61

4.6 Rating 30,109 Reviews

93 %

of reviewers recommend AirAdvisor

About AirAdvisor:

Did you have a delayed flight or cancelled flight? Airline might owe you up to $700. Submit a claim for flight compensation or ticket refund for free and within 3 mins at https://AirAdvisor.com

Visit Website

Phone:

+17206902189

Email:

info@airadvisor.com

Location:

21 Drydock Ave Suite 610E
Boston
02210

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AirAdvisor 5 star review on 14th October 2023

Pablo Troncci Bugueño

AirAdvisor 5 star review on 12th July 2023

Anonymous

Anonymous // 01/01/2019

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“Easy and quick;uploads very fast and straightforward!”

Helpful Report

(En-ux) - Posted 3 days ago

“Snabb hantering av ärendet.”

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(Sv) - Posted 3 days ago

“Air Advisor failed to understand the claim. They have only sent me reimbursement for 1 of 2 tickets for the original cost of a ticket. This was never what I was asking for. In addition to about $600 each on the original tickets, when our flight home was canceled, we purchased 2 tickets for about $2000 each to return home that day, which Iberia has stated they would reimburse us for. We wanted reimbursement for the approximate $4000 in tickets that we were refused check in and boarding for. Under $600 doesn't quite cut it.”

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(En-us) - Posted 3 days ago

Dear Christine Ann Pederson, Thank you for your feedback. We understand your frustration and disappointment regarding the outcome of your case, especially considering the significant expenses you incurred after the flight disruption. We would like to clarify that compensation payments, ticket refunds, and reimbursement of additional expenses are three separate categories under Regulation (EC) No 261/2004 of the European Parliament and of the Council of 11 February 2004. These different elements are assessed and processed independently by the airline. The compensation amount itself is fixed by law and depends on the flight distance and circumstances of the disruption. These sums are exact amounts established directly by the regulation and are not determined by AirAdvisor. According to the information available in your case, the airline processed the refund of the original ticket directly to the original payment method rather than through a third-party representative. This means that certain payments may have been issued directly by Iberia to the passenger rather than through AirAdvisor. We understand that your primary concern relates to the replacement tickets purchased after the denied boarding situation, which reportedly cost approximately $4000 in total. However, reimbursement for replacement transportation expenses is usually reviewed separately by the airline and may require additional assessment, supporting documentation, or direct processing by the carrier. We regret that the overall outcome and communication did not meet your expectations. At the same time, we would like to emphasize that the different categories of payments involved in disrupted flight cases are often handled separately by airlines, which can unfortunately create confusion regarding the total amounts expected and received. Thank you for taking the time to share your experience and concerns. Warm regards, The AirAdvisor Team

Posted 22 hours ago

“Fff buna experienta”

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(Ro) - Posted 3 days ago

“Pour l'instant, je n'ai aucune retour de ma réclamation. C'est désolant!”

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(Fr-ux) - Posted 3 days ago

Chère Natacha Fonteneau, Merci pour votre retour. Nous comprenons parfaitement votre frustration et votre déception face à l'absence de progrès visibles et d'informations concernant votre réclamation. Nous savons à quel point cela peut être stressant et décourageant lorsque la procédure prend beaucoup plus de temps que prévu. Malheureusement, certaines compagnies aériennes retardent considérablement le traitement des réclamations des passagers ou ne fournissent pas de réponse dans les délais légaux. Dans votre cas, la compagnie aérienne n’ayant pas réglé ni résolu la réclamation dans le délai imparti, nous avons été contraints de faire remonter le dossier en engageant une procédure judiciaire et en confiant votre dossier à nos avocats partenaires. À ce stade, la réclamation n’est plus traitée uniquement par le biais d’une communication standard avec la compagnie aérienne. Le processus dépend désormais des procédures judiciaires, du calendrier des tribunaux, des représentants légaux de la compagnie aérienne et d’autres facteurs externes qui échappent malheureusement à notre contrôle direct. Cela peut considérablement allonger la durée totale de la procédure, en particulier dans les cas plus complexes ou contestés. Soyez assuré que votre dossier n’a pas été abandonné ni oublié. Notre équipe juridique continue de suivre et de traiter activement cette affaire afin d’obtenir une résolution et une indemnisation en votre nom. Nous comprenons également que l'absence de mises à jour fréquentes peut être frustrante. Cependant, au cours d'une procédure judiciaire, il arrive souvent que de longues périodes s'écoulent sans que le tribunal ou la compagnie aérienne ne fasse état d'évolutions significatives. Dès que nous recevrons des informations pertinentes, des mises à jour ou des décisions concernant votre dossier, nous vous contacterons immédiatement. Nous regrettons sincèrement que la procédure ait pris autant de temps et vous remercions de votre patience et de votre compréhension tout au long de cette situation. Cordialement, L'équipe AirAdvisor

Posted 22 hours ago

“Nonostante abbia aspettato molto tempo alla fine ho ricevuto il bonifico, grazie”

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(It) - Posted 3 days ago

“I do not recommend them to anyone, they handle complaints without authorization and no one gave them permission”

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(En-us-ux) - Posted 3 days ago

Dear Valued Client, We regret to hear about your concerns and want to address the issues you've raised. We would like to clarify that AirAdvisor can only process claims after a passenger voluntarily submits a claim through our website and accepts our Terms and Conditions and authorization documents during the submission process. Our team does not initiate claims without passenger involvement or authorization. The claim process requires the passenger to provide flight details, personal information, and complete the required confirmation steps before any communication with the airline can begin. Regarding your concerns about not verifying with ID or a boarding pass, these steps are not required when initiating the claim process on our platform. Our claim process is designed to be straightforward and user-friendly, allowing passengers to quickly assess their eligibility for compensation and receive result - payment. We understand there may have been a misunderstanding, and we apologise for any confusion. Our team is here to assist passengers in obtaining the compensation they rightfully deserve. If you have any further questions or need additional information, please don't hesitate to reach out to our customer support team - info@airadvisor.com. We're committed to providing a transparent and efficient service to all our clients. Your feedback is invaluable as it helps us continually improve our services. Kind regards, AirAdvisor Team

Posted 2 days ago

“Merita sa depui documentele cerute pentru ca se rezolva cu profesionalism.”

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(Ro) - Posted 3 days ago

“Realizamos una reclamación y fue muy rápida”

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(Es) - Posted 3 days ago

“Ease of application. Flawless interaction with Air Advisor. Just hope the airline honours”

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(En-ux) - Posted 3 days ago

“Rezolvare prompta”

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(Ro) - Posted 3 days ago

“Hassle free process. Good comms and platform. Only issue is that on top of very large commission fees the exchange rate applied to final payment is not really competitive.”

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(En-us) - Posted 3 days ago

“Je peux rien dire encore car je n' ai rien obtenu pour l'instant”

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(Fr-ux) - Posted 3 days ago

“Nagyon szuper volt minden!”

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(Hu) - Posted 3 days ago

“Gyors, informatív, precíz”

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(Hu) - Posted 3 days ago

“Esperienza positiva, la consiglio”

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(It) - Posted 3 days ago

“Molto affidabile”

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(It) - Posted 3 days ago

“Recebi a recompensa em menos de um mês. A experiência foi muiti satisfactória para mim, e com certeza recomendo os serviços da Air Advisor.”

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(Pt) - Posted 3 days ago

“Vi fick hjälp av AirAdvisor efter en försenad flygresa. Hemresan var försenad med 12 timmar och enligt Ving skulle vi inte få någon ersättning. Vi vände oss då hit och fick ersättning till en helt okej summa! Vi är så nöjda, inte bara för pengarna utan också för att vi fått rätt mot flygbolaget!”

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(Sv) - Posted 3 days ago

“fijn wel lange wacht tijd”

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(Nl) - Posted 3 days ago

AirAdvisor is rated 4.6 based on 30,109 reviews