AirAdvisor Reviews

Name: AirAdvisor
Address: 21 Drydock Ave Suite 610E, Boston
Rating: 4.57

4.6 Rating 24,599 Reviews

91 %

of reviewers recommend AirAdvisor

About AirAdvisor:

Did you have a delayed flight or cancelled flight? Airline might owe you up to $700. Submit a claim for flight compensation or ticket refund for free and within 3 mins at https://AirAdvisor.com

Visit Website

Phone:

+17206902189

Email:

info@airadvisor.com

Location:

21 Drydock Ave Suite 610E
Boston
02210

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AirAdvisor 5 star review on 14th October 2023

Pablo Troncci Bugueño

AirAdvisor 5 star review on 12th July 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

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“Très bonnes Communications et explications par mail.”

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(Fr-ux) - Posted 3 months ago

“Merci pour le suivi de notre dossier”

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(Fr) - Posted 3 months ago

“Muy eficientes y preocupados por mi retraso,muchas gracias”

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(Es-ux) - Posted 3 months ago

“Sehr schlecht. Ungenügend”

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(De-ux) - Posted 3 months ago

Sehr geehrter Herr Jorns, wir freuen uns über Ihr Feedback. Wir würden gerne mehr über Ihre Erfahrungen erfahren und bitten Sie daher um weitere Details zu Ihrer Bewertung. Bitte erläutern Sie, was Ihnen nicht gefallen hat. Ihre Forderung ging am 11.01.2026 bei uns ein und wurde am 13.01.2026 an die Fluggesellschaft weitergeleitet. Derzeit warten wir auf deren offizielle Antwort. Leider hängt die Antwortzeit von der Fluggesellschaft ab, und wir können deren interne Bearbeitung nicht beschleunigen. Bitte beachten Sie, dass dies nicht bedeutet, dass Ihr Fall inaktiv ist. Wir beobachten ihn weiterhin und verfolgen ihn gemäß dem erforderlichen Verfahren mit der Fluggesellschaft. Sie können den aktuellen Status Ihrer Forderung und alle Kommentare Ihres Fallmanagers jederzeit in Ihrem persönlichen Konto auf unserer Website einsehen. Sobald wir eine Rückmeldung von der Fluggesellschaft erhalten, werden wir Sie umgehend informieren. Vielen Dank für Ihre Geduld und Ihr Verständnis. Mit freundlichen Grüßen AirAdvisor Claims Team

Posted 3 months ago

“I am nit happy as AurAdvisor made me believe they represented KLM. I do not understand why they had my details of flying on a delayed flight. I feel hoodwinked”

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(En-ux) - Posted 3 months ago

Dear Joanne Eardley, We regret to hear about your concerns and want to address the issues you've raised. Firstly, when clients initiate the claim process on our website, they grant us the authority to act on their behalf. This allows us to represent the client in negotiations with the airline, helping them secure compensation for flight-related inconveniences. At the start, we only request the essential documents, such as a passport or ID, your flight ticket, or booking confirmation. These are required to validate your claim and initiate the process with the airline. So you voluntarily provide us with your flight details. We are not the airline. We are a third party that helps to obtain compensation for disrupted flights. You can read more about us here: https://airadvisor.com/en/about-us We understand there may have been a misunderstanding, and we apologise for any confusion. Our team is here to assist passengers in obtaining the compensation they rightfully deserve, and we take pride in our ability to achieve positive outcomes like the one in your case. If you have any further questions or need additional information, please don't hesitate to reach out to our customer support team - info@airadvisor.com. We're committed to providing a transparent and efficient service to all our clients. Your feedback is invaluable as it helps us continually improve our services. Kind regards, AirAdvisor Team

Posted 3 months ago

“I am pleased with the experience, many thanks.”

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(El-ux) - Posted 3 months ago

“Site très bien fait, simple e utilisation pour la création du dossier”

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(Fr-ux) - Posted 3 months ago

“Gracias a la mediación conseguimos cobrar la indemnización por la cancelación de nuestro vuelo.”

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(Es) - Posted 3 months ago

“Dezamăgitor. Nu exista o pagina de preview pt cerere si nici un buton de trimitere, in momentul in care completați datele, desi chestionarul continua cu alte întrebări, cererea se trimite in mod automat fără acceptul persoanei care completează/urmeaza sa trimita cererea. Nu e normal sa nu se ceară acceptul si sper sa primesc un rapsuns pozitiv pt anularea cererii, nu am dat acceptul pt a fi procesata.”

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(Ro-ux) - Posted 3 months ago

Stimate client, Vă mulțumim foarte mult pentru feedback! Înțelegem că completarea unui formular poate părea uneori un proces îndelungat, mai ales când vă confruntați deja cu stresul cauzat de un zbor perturbat. Cu toate acestea, am dori să vă explicăm de ce procesul nostru este conceput în acest mod și cum ne propunem să îl menținem cât mai simplu și eficient posibil pentru clienții noștri. Procesul nostru de revendicare constă în doar 10 pași, iar majoritatea acestora implică pur și simplu selectarea opțiunii corecte dintr-o listă. Acest lucru înseamnă că sunt necesare foarte puține informații complexe sau tastate. Majoritatea utilizatorilor pot finaliza întregul proces în doar 5-7 minute și considerăm că este o investiție de timp rezonabilă, având în vedere că, odată trimisă, AirAdvisor se ocupă de restul — nu mai aveți nevoie de documente sau urmăriri. La început, solicităm doar documentele esențiale, cum ar fi pașaportul sau cartea de identitate, biletul de avion sau confirmarea rezervării. Acestea sunt necesare pentru a valida cererea dvs. și a iniția procesul cu compania aeriană. În unele cazuri, compania aeriană poate solicita documente suplimentare. Când se întâmplă acest lucru, vă contactăm cu instrucțiuni clare și facem tot posibilul pentru a vă ajuta și ghida în fiecare etapă. Vrem să subliniem că suntem aici pentru a vă ajuta să economisiți timp, să evitați frustrarea și să vă creșteți șansele de a obține despăgubiri. Multe persoane renunță sau sunt respinse când se adresează direct companiei aeriene — aici intervenim noi pentru a vă apăra drepturile. Ne pare rău dacă procesul vi s-a părut lung, dar vă rugăm să rețineți că tot ceea ce vă solicităm are ca scop construirea unui caz cât mai solid posibil — și suntem mândri să spunem că clienții noștri au primit despăgubiri datorită procesului pe care l-am dezvoltat. Dorim să clarificăm că cererea dvs. a fost închisă conform solicitării și că nu s-au mai întreprins alte acțiuni în numele dvs. după aceea. Dacă în viitor decideți că doriți să continuați cu o cerere, sunteți întotdeauna binevenit să trimiteți o nouă cerere prin intermediul site-ului nostru web. Dacă aveți întrebări suplimentare sau aveți nevoie de clarificări suplimentare, nu ezitați să ne contactați. Vă mulțumim încă o dată pentru că ne-ați împărtășit părerile dvs. — acestea ne ajută să creștem și să ne îmbunătățim! Cu respect, Echipa AirAdvisor

Posted 3 months ago

“Increíble y resolutivo y muy rápidos a la hora de tramitar la documentación”

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(Es-ux) - Posted 3 months ago

“Très bonne prise en charge excellent”

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(Fr-ux) - Posted 3 months ago

“Han hecho las gestiones rápidamente y sobre todo me han mantenido informado en todo momento”

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(Es) - Posted 3 months ago

“La verdad .todo muy bien .en todo momento hubo comunicación online.muy satisfecho del servicio”

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(Es) - Posted 3 months ago

“They helped me get the compensation I deserved , very bra, would highly recommend.”

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(En-us) - Posted 3 months ago

“Very good experience. Transparent costs and communication.”

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(Ro) - Posted 3 months ago

“My claim has not been paid”

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(En-us-ux) - Posted 3 months ago

Dear William, We understand your frustration. We'd like to provide you with some context regarding your case. We can only accept claims with a total amount of at least $200 (or equivalent). All incurred expenses must be supported by valid receipts or invoices. Since no required documents were uploaded, or the total value of the provided documents is less than $200, we are unable to proceed with your claim. Please contact us if you wish to submit the appropriate documents and have your case reopened. Best regards, AirAdvisor Claims Team

Posted 3 months ago

“Legit website”

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(En-ux) - Posted 3 months ago

“BUENA ATENCION”

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(Es) - Posted 3 months ago

“Very bad expirience, they take 50% even you don t finish clam, I jast start by mistake and imidiatly tell but they don t care, next time will be smarter and please avoid this page”

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(En) - Posted 3 months ago

Dear Milan Pavic, We regret to hear about your concerns and want to address the issues you've raised. Firstly, when clients initiate the claim process on our website, they grant us the authority to act on their behalf. This allows us to represent the client in negotiations with the airline, helping them secure compensation for flight-related inconveniences. AirAdvisor allows its clients 14 day "cooling-off" period to terminate our services (no questions asked) as per EU Directive 2011/83/EU, unless service was performed by us. We note that this EU Regulation does not apply in this case. We note however that your claim has been submitted on 17.10.2025 and we have not received a request to close or terminate the claim. As such, it means that you legally contracted AirAdvisor to collect on your claim. The compensation was paid on 12.01.2026. Our claim process is designed to be straightforward and user-friendly, allowing passengers to quickly assess their eligibility for compensation and receive result - payment. Also, we appreciate your feedback and want to clarify the situation. We understand your concern regarding fees and the court referral. Fees: It's important to note that our fees are transparent and can be found in our price list at https://airadvisor.com/en/pricelist. We take a commission on successful claims, and this information is accessible to all clients. Court Referral: If a claim is referred to court due to no response from the airline, the court may charge a commission and lawyers should be paid too. Therefore, the commission for court cases is 50%, not 30%. This is a standard procedure, and we do our best to assist in court cases to maximise compensation for our clients. Information about court fees are also included in the pricelist on our site - https://airadvisor.com/en/pricelist We understand there may have been a misunderstanding, and we apologise for any confusion. Our team is here to assist passengers in obtaining the compensation they rightfully deserve, and we take pride in our ability to achieve positive outcomes like the one in your case. If you have any further questions or need additional information, please don't hesitate to reach out to our customer support team - info@airadvisor.com. We're committed to providing a transparent and efficient service to all our clients. Your feedback is invaluable as it helps us continually improve our services. Kind regards, AirAdvisor Team

Posted 3 months ago

“La finalité, c’est où, quand et comment va avoir lieu l’indemnisation”

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(Fr-ux) - Posted 3 months ago

AirAdvisor is rated 4.6 based on 24,599 reviews