Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.02

4.0 Rating 19,349 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Questions

Metrics

4.0

Based on 19,349 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

info@aircoach.ie

Location:

Airport Business Park,
Airport Business Park
Dublin
david.oconnor@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Aircoach 5 star review on 4th September 2023

Scott Smith

Kevin Dunne

Aircoach 5 star review on 15th August 2023

Mr Bruno Paredes Sormani

Aircoach 5 star review on 10th July 2023

Myco Gem Licayan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“special mention of appreciation for free travel with air coach for passengers with valid travel pass NIR A service much appreciated combined with comfortable seating safe pleasant and comfortable journey in a relaxed environment noted in recent travel Dublin airport to Cork city Lower Glanmire Rd Thanks again”

Helpful Report

Posted 2 years ago

Dear John, Thank you so much for your 5 star rating of Aircoach! We are thrilled to hear that you had a comfortable seating, safe, pleasant and comfortable journey in a relaxed environment. Thank you again for your wonderful words and for choosing Aircoach for your recent travel from Dublin Airport to Cork.

Posted 2 years ago

“Bus was five minutes late and it was quite warm on board. But the driver was kind and helpful and we got to the airport on time.”

Helpful Report

Posted 2 years ago

Thank you for your 4 star rating of Aircoach, Liz. We understand it can be a minor annoyance when the bus is a few minutes late, especially when it's a bit warm on the bus. We're glad you found the driver to be kind and helpful and that you got to the airport on time. Thank you for the feedback!

Posted 2 years ago

“CHECK TRUST PILOT. This website appears to be a scam. Aircoach: Consistently terrible. Rude, unfriendly, unhelpful (and at least one time, RACIST) drivers. If there was any other service I would go for that instead, but unfortunately they have an effective monopoly as Dublin Bus is incompetent.”

Helpful Report

Posted 2 years ago

Thank you for taking some time to share your experience with us, Anon, and we're sorry to hear that you had such a negative experience. The behavior of our drivers is not something we condone and we take matters of racism, rudeness, and unhelpfulness very seriously. We apologize for any inconvenience they caused you and would be grateful for any further information you can provide on the issues you faced, so we can investigate further and ensure these instances are not repeated. Please do not hesitate to contact us directly with any questions or concerns. Thank you again for bringing this to our attention.

Posted 2 years ago

“We caught air coach from Dublin to Ireland.. terrible my luggage got stolen from their bis and they did nothing to help us even offering to help with reimbursement money for me to get clothes considing we still had 6 weeks to go on our trip . Not even a follow up or helping with given footage of guy stealing it to the police. Doo not recommended to any of friends who are travelling over there”

Helpful Report

Posted 2 years ago

We apologize for what happened to you and are deeply sorry for the negative experience you had. We take feedback like yours very seriously and we are truly sorry. We understand how this could have ruined your trip. CCTV can only be provided to the relevant police authority upon their request. Baggage is carried at the passenger’s risk. Aircoach will use its best endeavours to carry the baggage safely and securely but assumes no liability for any loss or damage to baggage while in its possession, nor any consequences arising from the loss of or damage to baggage. We recommend that customers take out travel insurance that covers the whole of your journey.

Posted 2 years ago

“My daughter and I used the Aircoach service from Dublin airport to Dublin city centre on 7th July around 2 p.m. We both noted that the driver was more than helpful to all the passengers who boarded the bus, advising on the correct stop and pointing them in the direction they needed to go after disembarking. We checked his name and complimented him on his helpfulness to his passengers, thinking particularly of the many tourists. He confirmed that his name was George. He certainly gave a very positive impression to our guests who clearly appreciated his courtesy.”

Helpful Report

Posted 2 years ago

Thank you for your fantastic review of Aircoach, Moira! We are incredibly pleased to hear about the wonderful experiences had by you and your daughter. Our drivers, including George, are the heart and soul of Aircoach and it is an absolute delight for us to hear that George's courteous and helpful manner was very much appreciated by you and the other passengers!

Posted 2 years ago

“Well the bus actually never showed up which is ridiculous for basically the only way in Dublin to get to the airport in a decent amount of time without having to pay a fortune. Obviously people rely on the service to be punctual to get to their flight on time. No alerts on the app or the website either to inform us about the disruption. Had to get a taxi instead in the end which we didn’t want to go for in the beginning as it’s minimum €40 from Dublin City center but ended up having to pay that + the waist of time and headache. (We waited at the bus stop for 40 minutes…. Busses are supposed to come every 15 minutes). I would appreciate an answer here and a refund.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to provide your feedback regarding your experience using Aircoach. We sincerely apologize for the inconvenience of the delayed bus and the financial impact of the taxi. We understand the reliance on our service in order to ensure on time arrivals and we take full responsibility for dropping the ball in this instance. We are incredibly sorry that your experience was not up to our usual standards. We would appreciate it if you can email info@aircoach.ie with your booking code this will be looked into.

Posted 2 years ago

“On time and confortable”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating and kind words about Aircoach! We're delighted to hear that you had an on time and comfortable experience. We're grateful for your support and we look forward to seeing you on board again soon!

Posted 2 years ago

“Terrible service the bus driver was very unpleasant and rude”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your experience with Aircoach. We appreciate you letting us know about your experience with our services and we apologize for the poor customer service you received. We understand that Terrible service, with the the bus driver being very unpleasant and rude was unacceptable, and we'd like to make it up to you. Could you please shed some light on what could have been done differently so we can rectify the situation? We would really appreciate your feedback.

Posted 2 years ago

“The payment interface is broken.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to let us know about your experience with Aircoach. We really appreciate your feedback and are sorry that you had a problem with the payment interface. Could you tell us a bit more about the issues you faced with the payment interface?

Posted 2 years ago

“Love this way to get to Dublin Airport from Cork!”

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Posted 2 years ago

Thank you so much for your 5 star rating of Aircoach! We really appreciate your kind words and are glad to hear that you "Love this way to get to Dublin Airport from Cork." Cheers!

Posted 2 years ago

“Waiting a little on the outward journey but great otherwise.”

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Posted 2 years ago

Thank you for your 4 star rating of Aircoach! We appreciate your feedback and are glad to hear that your outward journey was only a slight delay. We hope to see you again soon :)

Posted 2 years ago

“Useless so inconsistent”

Helpful Report

Posted 2 years ago

Hi Frank, Thank you for taking the time to share your feedback about Aircoach. We really appreciate it. We are sorry to hear that your experience with Aircoach was not up to your expectations. We do our best to ensure a comfortable and consistent travel experience, and clearly we have failed in that regard. We would love to hear more about what you found so inconsistent, and any suggestions you may have on how we can make things better in the future. Again, thank you for letting us know your experience. We hope to make your experience with Aircoach a lot better in the future. Sincerely, Aircoach Team

Posted 2 years ago

“Only fault is no toilet”

Helpful Report

Posted 2 years ago

Thank you for your 5 star rating of Aircoach! We appreciate you taking the time to share your experience with us. We're glad you've had an enjoyable journey with us, and apologize for the inconvenience of not having a toilet. We appreciate your feedback and will continue to strive to provide an even better experience for our customers.

Posted 2 years ago

“I only gave it 1 star because there was no zero. I have never met a more rude cheeky driver in my entire life. The bus was clearly marked Derry city so I asked the driver who seemed to busy to bother with me. Would say to everyone reading g this DO NOT USE this service every”

Helpful Report

Posted 2 years ago

Thank you so much for letting us know your experience with Aircoach, Davy. It's never our intention to provide a poor service and we apologize for what happened. We understand your frustration with the bus driver and we are truly sorry for the inconvenience. We'd like to make things right - please let us know what we can do to improve. Thank you again for your honest feedback!

Posted 2 years ago

“The journey itself was fine but the bus driver was disgustingly rude to one particular customer and quite rude to others including myself.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to give us your feedback on your Aircoach experience. We apologize for the disrespect that you and other passengers received from the bus driver. We take customer happiness and satisfaction very seriously and realize how unacceptable this behavior is. We would like to know more about the specific circumstances that you encountered. Can you tell us more about what the driver said or did? We would like to understand how we can prevent this experience from happening in the future. Thank you again for bringing this to our attention.

Posted 2 years ago

“On time Friendly helpful staff Internet connection poor if not absent”

Helpful Report

Posted 2 years ago

Thank you for your great 4 star rating for Aircoach! We appreciate your feedback about the on-time service, the friendly and helpful staff. Thank you for taking the time to review us!

Posted 2 years ago

“Excellent, je retournerai avec vous. Trés punctual. A bientôt.”

Helpful Report

Posted 2 years ago

Merci beaucoup pour votre cote de 5 étoiles à Aircoach ! Nous sommes heureux que vous ayez apprécié votre expérience et espérons vous accueillir à nouveau pour un autre voyage de plaisir ! Excellent, je retournerai avec vous. Trés punctual. A bientôt !

Posted 2 years ago

“Very poor service from Dublin airport. Here at 9pm, Greystone service finished - waited over 30 minutes for Leopardstown bus, which arrived at 21. 30. Driver very rude. Not a good experience overall and not to be recommended. More buses required in the evenings and Greystone bus should operate later in the evening. Would like a response to this message and feedback on how service will be improved. Just back from Carcasone where public service operates a shuttle bus to airport.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your negative experience with us, Geralyn. We apologize for the issues you encountered, including the long wait for the Leopardstown bus, the driver's rudeness, and the lack of public transportation options in the evenings. We understand how inconvenient this is and want you to know that your feedback is valued. As a way to thank you for your feedback, we'd love to hear more information from your experiences in Caracas to see how we can possibly improve our own service. How did the public transportation operate on your trip in comparison to our service here at Aircoach? Your insights will help us make changes and improvements that not only benefit you, but also our other customers. We would like to thank you again for your feedback regarding our service, and hope to receive your response soon.

Posted 2 years ago

“So frustrate use the payment site. It looks does not allow EU card.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave us feedback about your experience with Aircoach. We appreciate the feedback and apologize for the sweat spot you experienced while using payment site and it not allowing EU card. We are sorry this inconvenienced you. We want to ensure a great user experience for all our customers so please let us know how we can make things better for you in the future.

Posted 2 years ago

“The bus from Dublin to Galway on Sunday passing through Athlone at 18:05 is always late!”

Helpful Report

Posted 2 years ago

Aircoach is rated 4.0 based on 19,349 reviews