Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.02

4.0 Rating 19,349 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Questions

Metrics

4.0

Based on 19,349 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

info@aircoach.ie

Location:

Airport Business Park,
Airport Business Park
Dublin
david.oconnor@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Aircoach 5 star review on 4th September 2023

Scott Smith

Kevin Dunne

Aircoach 5 star review on 15th August 2023

Mr Bruno Paredes Sormani

Aircoach 5 star review on 10th July 2023

Myco Gem Licayan

Anonymous

Anonymous // 01/01/2019

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“Recommended”

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Posted 2 years ago

“Great service very useful that is goes late at night as well”

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Posted 2 years ago

“I was able to book a ticket from Belfast airport to Drumahoe but the driver didn’t stop there. No problem in my case but could be very awkward for a planned rendezvous. It is a bit annoying that there is no phone number to get assurance at short notice when travelling, but online info in quite comprehensive.”

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Posted 2 years ago

“Everything worked out perfectly. The bus arrived at the pick-up stop ahead of schedule, onboarding was easy and we were on time at Dublin Airport. Thank you.”

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Posted 2 years ago

“simple, easy, thank you”

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Posted 2 years ago

“Really good service. Bus was clean and in good condition, temperature inside was comfortable, driver was really courteous and helpful loading/unloading baggage. Overall a really good product and would be happy to use again.”

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Posted 2 years ago

“My flight from Rome was late so I was in a panick by the time I got to the bus stop at Dublin airport. After explaining this to the woman at the stop she told me they were fully booked all day but the driver May b able to help. The super friendly jolly driver checked things and I wasn’t late at all I had forgotten about the time change. A super wonderful experience all round. Thank you.”

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Posted 2 years ago

“Excellent service, comfortable bus with easily accessible phone charge port.”

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Posted 2 years ago

“Easy, clean and efficient.”

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Posted 2 years ago

“V pleased, punctual, thank you”

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Posted 2 years ago

“Easy and super clean!”

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Posted 2 years ago

“Execellent service”

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Posted 2 years ago

Thank you for your 5 star rating of aircoach! We are delighted to know that your experience with our service was excellent. Your satisfaction is our priority and we strive to make sure that our customers have the best travel experience possible.

Posted 2 years ago

“The service dropped significantly after Covid. Some drivers are very unpleasant, they don’t show up on the early courses if you don’t by the ticket online, although there is no such requirement or the leave ahead of time seeing you running for the bus. It used to be much better.”

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Posted 2 years ago

Thank you very much for your feedback regarding Aircoach. We appreciate you taking the time to let us know your experience. We're sorry to hear that the service dropped significantly after Covid and that some of our drivers are unpleasant and don't show up on the early courses, even if the ticket isn't purchased online. We would like to make Aircoach as comfortable and reliable as it was in the past. How can we improve the service for you? Is there something we can do better to meet your expectations?

Posted 2 years ago

“Drivers very helpful fares very reaso nable coaches very comfortable wouldn't travel with any other”

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Posted 2 years ago

Thank you so much for your amazing 5 star review Mary! We are delighted to hear that you had such a positive experience with Aircoach. We really appreciate your kind words about our helpful drivers, reasonable fares and comfortable coaches. We are glad that you wouldn't travel with any other!

Posted 2 years ago

“Terrible service, timetables completely useless. Buses do not follow any certain pattern and cost benefit is really expensive. Next time come to Dublin use public transport or taxi definitely not Aircoach. The lady at the airport sold us the return ticket without explaining the routes.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your experience with Aircoach. We are sorry to hear that your experience was not a positive one. We understand your frustration with the terrible service, timetables, buses not following a pattern and the cost benefit being expensive. We apologize for the lady at the airport not explaining the routes clearly. How can we make things better for you? We would appreciate if you could provide us with further details which could be used to help resolve the issue for you and understand better the overall experience with Aircoach. We truly value your feedback and please let us know if there is anything we can do to improve our services in the future. Thank you again for taking the time to share your experience.

Posted 2 years ago

“We were very happy with the service we received from our journeys to and from Dublin airport. Our first trip was Dublin to Galway return. Our second trip was from Dublin to Athlone, we did have train tickets but the train was so full we couldn't get on it. So we decided to use aircoach again. We booked online and were able to get on the next coach to Athlone. Thank you for your great service. We would certainly use Aircoach again.”

Helpful Report

Posted 2 years ago

Thank you for your 5 star rating, We are so glad to hear that you had a pleasant experience using Aircoach for your journeys. We know it can be challenging when trains are full but we're relieved to hear that you were able to get a coach to Athlone on our service. We are always striving to provide the best possible customer service for travellers and are pleased to hear that your experience was a positive one. Thank you for your kind words and we look forward to having you onboard again very soon.

Posted 2 years ago

“Coach from derry to Dublin airport fantastic. Wonderful friendly driver. Complete opposite on return. Driver opened door and sat on his phone, not acknowledging me and my 72 year old mother. I asked him do we wait for him to come out and he said no get on. I then asked him to open then boot as we had large cases to which he replied, "Press the red button". So we had to open the boot and put the bags on ourselves. He never left his seat. Totally not the customer service I would expect from this company. Airporter didn't treat passengers this way. He then refused to let me bring my coffee on board and told another girl not to drink her water. How can you expect people to sit on a bus for 4.5 hours and not have water? That's a basic human need. We had travelled 28 hours from Australia and just wanted this last leg over and to get home and we were so tired, this experience with this driver would be embarrassing if it was a tourists first experience of irish customer service.”

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Posted 2 years ago

“Service used to stop in Dungiven, however, this is not the case anymore. Had to get collected in Drumahoe. Need to create a new stop for customers needing to vacate near Dungiven and Maghera. Will be using other services from now on.”

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Posted 2 years ago

“Service was excellent. Facilities great. Friendly service. Saves hassle and expense of airport car parking. Stress free.”

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Posted 2 years ago

Thank you for your fantastic review of Aircoach! We are delighted to hear that you enjoyed our excellent service, great facilities, friendly staff, hassle-free, and stress-free atmosphere. We are so happy that Aircoach exceeded your expectations and we look forward to providing you with more excellent service in the future.

Posted 2 years ago

“On time and convenient”

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Posted 2 years ago

Thank you so much for the 5 star rating of Aircoach and for being a loyal customer. We are very pleased to know that you have found our services to be both on time and convenient! We appreciate your support.

Posted 2 years ago

Aircoach is rated 4.0 based on 19,349 reviews