Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.03

4.0 Rating 19,344 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Questions

Metrics

4.0

Based on 19,344 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

info@aircoach.ie

Location:

Airport Business Park,
Airport Business Park
Dublin
david.oconnor@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Aircoach 5 star review on 4th September 2023

Scott Smith

Kevin Dunne

Aircoach 5 star review on 15th August 2023

Mr Bruno Paredes Sormani

Aircoach 5 star review on 10th July 2023

Myco Gem Licayan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My aircoach app is not functioning properly. It doesn’t let me book tickets, also I cannot open my profile or anything on the App. The one ticket i Booked was also the wrong one. Which wasn’t my fault but the app is not working it always says connection problem. I tried every means possible even reinstalling the app. The moment I sign in with my account it stops working.”

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Posted 5 months ago

“Driver was fantastic”

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Posted 5 months ago

“Journey was on time but as we were one of the first to board at the airport our luggage was in the back under other luggage and my husband of 75 yrs had to crawl into the luggage compartment to get our cases Apart from that the Aircoachis a excellent service”

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Posted 5 months ago

“The only complaint I have is , I couldn't create an account on the app. I tried several times , including dropping the zero on my mobile number. It said there was an error. No information on what possible might be the cause. Other than that. Aircoach are by far the best cork dublin and back service. The drivers are very helpful and courteous and very skilled. Great service.”

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Posted 5 months ago

“Excellent service. Pleasant courteous staff. Fast delivery to city centre. Great price. Will definitely make a point of using again.”

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Posted 5 months ago

“On time and courteous.”

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Posted 5 months ago

“The service was great. Lady in Cork was excellent with the public. My only issue is with the driver who was eating and drinking on the way up. At times he was steering with his arms and as I was near the front of the bus I thought it was dangerous.”

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Posted 5 months ago

“Adequately satisfied with prompt efficient service”

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Posted 5 months ago

“Had booked aircoach for 12.16 from Drumcondra to airport. We booked train to plane on Irish Rail. We were on time and waiting for bus at 12.08. At 12.10 we could see aircoach approaching and flagged down but it speeded past us, so we thought that it wasn't our bus and went into live app and our bus was on the way. It was still on the way ar 12.56 !! so we took the next local bus that came along, and it took over 40 mins to get to airport and we had to book fast security to guarantee getting through security quickly and just made boarding with 5 mibs to the gate closing. NEVER AGAIN !”

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Posted 5 months ago

“I was in contact with Keja and Muhammad and I'm so pleased how they looked after our refund. Thanks for your patience, kindness and efficiency. Bernie and Vincent”

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Posted 5 months ago

“Staff helpful. On time Professional service easy to book a ticket”

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Posted 5 months ago

“Aircoach on 23 May 2025 from RTE Stillorgan Road stop to Terminal 1 Dublin Airport was excellent . Very safe driving . Also Wayne the driver gave very helpful announcements . Well done to Aircoach . Thank you . Best wishes , Mark .”

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Posted 5 months ago

“Overall, a good first experience, not much complaints. They were fair in their fares as well. The only thing I wish was better was the mood of the drivers, probably they were tired.”

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Posted 5 months ago

“The driver was helpful and polite. The trip was safe and pleasant. Arrived on time.”

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Posted 5 months ago

“Great bus trip from Dublin to Belfast. The drivers but I do find some are not good or interested to give directions to what number your bus is. Also I really feel we should get help to put suitcases on bus storage, I had to get a guy on bus to help me, as I wasn’t able to lift mine. This is is a big disadvantage, Other than that all was good and comfortable, thank you”

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Posted 5 months ago

“Great fast efficient service clean & comfortable journey”

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Posted 5 months ago

“Quick response to a query”

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Posted 5 months ago

“We had had a difficult time processing a ticket request, and were charged for tickets that we did not receive. While ordering tickets for our return journey, we told the Belfast representative Joe to whom we were talking, of this situation. He promptly sorted out our problem, processing a refund request. This has been completed today within a day! Thank you Joe and thank you Aircoach for this rapid response. We will definitely use you again, and recommend you to our friends.”

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Posted 5 months ago

“I lost my tickets due to my emails becoming corrupt. Aircoach were extremely helpful and found my tickets. Really put my mind at rest.”

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Posted 5 months ago

“I had a terrible experience with Aircoach. One of the scheduled buses didn’t stop because it was full, and the following two buses simply never arrived. I was left stranded and had no choice but to take a taxi to the airport at my own expense to avoid missing my flight. The service is completely unreliable, and there was no support offered. I strongly advise against buying a return ticket at the airport—you’re better off arranging alternative transport. Avoid Aircoach if you value punctuality and peace of mind.”

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Posted 5 months ago

Aircoach is rated 4.0 based on 19,344 reviews