Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.03

4.0 Rating 19,250 Reviews

75 %

of reviewers recommend Aircoach

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About Aircoach:

Ireland's favourite coach operator with services from Dublin Airport to Cork, Belfast, Derry/L'Derry and three routes to Dublin City Centre and onward to the South Dublin suburbs of Leopardstown and Dalkey. Hop on board our modern coaches for safe, reliable, convenient journeys to Dublin Airport and beyond - all at great value prices.

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Aircoach 5 star review on 13th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We booked a ride for the morning at 6 a.m as we had to catch our flight. Unfortunately did the Bus had a delay, which is quite bad when you need to get to the airport in time. But the baddest thing about that, was that we got absolutely no information, the website that can be used, was saying that there is no information available for this ride… We also couldn’t call the callcentre as it wasn’t open at this early hour. When the bus is late, there should be at least some information, as without that you are standing there in a foreign city not knowing what to do.”

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Posted 2 years ago

“The reduction in service creates a slow journey to the airport as every stop is made. I almost missed my flight despite having left plenty of time to get to the airport and going to a route which is not the most convenient to my home (in Dalkey) Please bring back normal schedule on all routes!”

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Posted 2 years ago

“Bus wasn't properly identified - some other company and without the destination visible boarding was a mess wifi not working arrived late Even your feedback form (this one) is for packages rather than for buses. Can't have any worse customer support!”

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Posted 2 years ago

“I was disappointed that the 9:15 bus from Clayton hotel did not arrive (or at least not on time) however, not a big issue as they are every 15 minutes. I was much more disappointed at the treatment from the driver once the bus did arrive. First I was accused of not being there on time fro the 9:15 bus, (I was there at 9:05), second he claimed my pre booked ticket was invalid even though this was due to his late arrival. Serval other passengers along the route were met with the same obnoxious treatment, although I can't speak for them. Of course il use the service again but some customer service skills for this particular driver would go a long way. This bus departed Clayton Hotel Leopardstown around 9:32 on Tuesday 18th October 2022.”

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Posted 2 years ago

“Aircoach was 30 minutes late”

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Posted 2 years ago

“The driver was quite rude and dismissive. When I tried to ask him a simple question rather then answer me he offered criticism for purchasing the wrong ticket - paying too much. And he didn’t announce the stop I should exit as I asked - I’m a tourist and I had been up for 36 hours. He was not helpful or pleasant.”

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Posted 2 years ago

“I was very upset that aircoach does not honour the senior discount”

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Posted 2 years ago

“Radio too loud, heater too hot, no drop down table on seat, loud, rude passengers”

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Posted 2 years ago

“… every 2 hours just doesn’t work !! 🤷🏻‍♀️”

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Posted 2 years ago

“Well using your service for years i know since Covid the hours have been cut back its also ridiculous that you cannot buy ticket online because you've a free seniors pass so it looks to me if your not bringing back the hourly bus travel to airport and that maybe I could not be allowed on bus if its full due to not been allowed to book online...I won't be using you guys again such a pity its been great and your staff have been excellent 👍.”

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Posted 2 years ago

“Background music too loud, air vents not working, air con seemed non existent, wifi a mystery, charging point - couldn't locate.”

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Posted 2 years ago

“Took ages for bus to arrive, bus was about 15yrs old… meh 🫤”

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Posted 2 years ago

“Paid for aircoach and paid for flexi couldn't get on to change it to a different time so had to pay again messaged about a refund and they said no so basically I paid twice for 1 fare”

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Posted 2 years ago

“Too cold, the a/c was blasting cold air for the duration of the trip”

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Posted 2 years ago

“Coach on time but already very full. Driver didn't offer to place luggage in storage area. Several elderly passengers trying to get on bus with luggage. Most passengers sat with cases on laps. Seemed unnecessarily uncomfortable”

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Posted 2 years ago

“I always try getting the aircoach but after the last trip I'm not so sure. Either the Aircon was off or it was up high, it was so warm and stuffy I had to get off at the three arena and was do sick I actually vomited. I had to get a taxi the rest of the way to the airport. Please can the Aircon be working on the coaches going forward?”

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Posted 2 years ago

“All of the routes are designed to maximise profits rather than service. Buses going to Killiney, Greystones, etc. should skip the city centre entirely like they used to to improve the journey times. It took me less time to fly to Dublin than it did to cross the city on an Aircoach.”

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Posted 2 years ago

“30 min late”

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Posted 2 years ago

“We bought two tickets to go to Dublin Airport late September. Prior to the trip, I went online to check where the nearest bus station was. Found the directions a bit confusing, but understood it was somewhere near the Samuel Beckett bridge so that's where we went. Arriving to this location 10 minutes before the arrival of the bus as indicated, there is no signage of Aircoach anywhere, walked to the Conference Centre to see if the bus stop was there, but couldn't find anything. Went back to the previous bus stop with no signage and hoped that it was the right one. Meanwhile, we see an Aircoach bus in the distance that was in the middle lane which indicated it wouldn't make a stop. Luckily, we gestured like crazy to the driver who stopped a bit further ahead. This isn't a new service, signage should be in place since buses are the only other way for people to make their way to the airport rather than taking a taxi. FYI - the optional questions on this survey relate to courier services, maybe have them removed?”

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Posted 2 years ago

Hi, thanks for your review and sincerest apologies for your experience. The issue has been reported to our operations department and the timetable will be updated with a more detailed description of our pick up point. Thanks, Aircoach Team.

Posted 2 years ago

“Price is constantly increasing, along with additional stops as well ast total length of journeys (even in off peak journeys).”

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Posted 2 years ago

Aircoach is rated 4.0 based on 19,250 reviews