Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.02

4.0 Rating 19,349 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Questions

Metrics

4.0

Based on 19,349 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

info@aircoach.ie

Location:

Airport Business Park,
Airport Business Park
Dublin
david.oconnor@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Aircoach 5 star review on 4th September 2023

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Aircoach 5 star review on 15th August 2023

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Aircoach 5 star review on 10th July 2023

Myco Gem Licayan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We use Aircoach from Dublin to Belfast and return. We find the service excellent.”

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Posted 2 years ago

“Hi! It was my first time to travel with aircoach. I had booked 5 tickets for myself and my family members. However, since the flight got cancelled, we reach late and couldn’t catch the bus. It would have been good to change dates or apply for a refund in situations like these. Thanks.”

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Posted 2 years ago

Thank you for taking the time to review Aircoach and let us know about your unfortunate experience. I'm sorry that your flight got cancelled and you had to miss the bus as a result. We do our best to accommodate our passengers in the event of unforeseen circumstances, and it appears that we have failed to do so in your case. We would really appreciate it if you could share with us some more information on how we can improve our services in order to avoid a situation like this in the future. Thank you for your valuable feedback.

Posted 2 years ago

“Very good, efficient and courteous service. Many thanks!”

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Posted 2 years ago

“arrived on time, got me to the airport in time, comfortable, easy to book”

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Posted 2 years ago

“Very good, buses were in time, comfortable, clean. Thank you for service”

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Posted 2 years ago

“A fantastic service! I travelled between Dublin and Belfast, the driver was friendly and kept the planned schedule. There was lots of time to disembark once we arrived at the airport, I didn't feel rushed in any way. Overall a great experience and I would travel this way again.”

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Posted 2 years ago

“Punctual, comfortable and very pleasant and helpful driver.”

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Posted 2 years ago

“Easy service. Nice coach.”

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Posted 2 years ago

“You are very well aware that AIB Debit cards do not work on your machines. Last month my father in law faced the same issue where his AIB Debit card got rejected and your driver told him AIB cards do not work on this. I thought it was just a hoax. This time while boarding the bus at leopardstown, my AIB debit card got rejected too ( I was traveling solo). Then I tapped my wife's AIB card (which I was carrying) and her's got rejected as well. Your driver asked me to pay cash but I do not carry cash in this modern era. Your driver became extremely aggressive and rude so I offered to pay him from the Airport ATM machine when we reach there. He rudely responded he cant wait for me at airport as its his 10min rest break, so I need to pay now or get off the bus. I pleaded to him that I'll miss my flight so he asked me to either pay online before reaching the sandyford stop or else need to get off along with my luggage. Since I was going to miss my flight, I didnt argue and immediately logged on to your website to pay the amount. This man kept arguing with me all the way. My Ask from you: 1)Please teach your drivers some manners and 2)make them aware of the AIB Debit card issue in your busses. 3) Correct the fault in your machines 4) Ask your drivers if they see any passanger with AIB card, just politely ask them to either pay in cash or pay on the website. There's no need to be aggressive at all. 5) Rest assured if your driver had thrown me out of the bus, I would have sued your company and recovered the 1000 Eur price of the Airticket along with lawyer's fee. I do not accept any kind of harrasment from any one even if I've to incur a loss financially. I've sued 2 public sector departments in the past and claimed compensation from them so what's going to stop me from suing you? Just tell your drivers to behave next time otherwise rest assured you'll see me in the court”

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Posted 2 years ago

Thank you for taking the time to provide us with your honest feedback about your recent experience with Aircoach. We truly appreciate hearing about your experience, and understand how much discomfort you had to face during your journey. We apologize if our driver was rude and aggressive, and we will take necessary measures to address the issues mentioned in your review. We are sorry about the AIB debit card issue, and we acknowledge that our machines aren’t working the way it should. We are already working towards rectifying this matter. Additionally, we will ensure that our driver is aware of the current terms and conditions and make sure that he knows how to handle such matters in a polite and friendly manner. We will use your feedback to improve our services in the future. Once again, thank you for taking the time to alert us about your experience. We value your honest feedback, and hope that this will be our last such incident.

Posted 2 years ago

“it was ok but it is definitely overpriced and should be a lot less for kids”

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Posted 2 years ago

“Once the bus arrived passengers had to put their luggage in the compartment under the bus needing to move other luggage to accommodate. No help from bus attendant. After 2 stops at the airport terminals had to switch to another bus reloading our luggage once again . The ride to Belfast was fine but I would use another bus line .”

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Posted 2 years ago

“Coach was on time the driving was steady and smooth”

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Posted 2 years ago

“Air coach arrived and left on time the journey was comfortable and arrived at Belfast International as scheduled. I had ample time to get to departures and was not flustered. The driver was very nice and helpful. Thank you for a stress free journey.”

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Posted 2 years ago

“Very comfortable journey”

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Posted 2 years ago

“We picked up an Aircoach at 15.11 from the Stillorgan Village stop last Thursday. Our driver couldn’t have been kinder or more friendly. So just giving him a well-deserved shout ;-))”

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Posted 2 years ago

“Had a great experience with the Aircoach, it was a few minutes delayed on my return journey but that's to be expected with traffic. Price was very reasonable and the coach was veey comfortable, will definitely use again.”

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Posted 2 years ago

“I’ve done Dublin Airport to Belfast by car and by coach. The coach is more relaxing, more convenient and it’s cheaper.”

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Posted 2 years ago

“On time, efficient, I only have one issue that the seats were uncomfortable as the cushions were flat and had no support. Otherwise I'd have given you 5 stars.”

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Posted 2 years ago

“I found aircoach a very good service as it went from dublin to athlone direct”

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Posted 2 years ago

“Staff were extremely helpful, but the bus wasn’t up to the expectations. Display screen wasn’t working, charging ports weren’t working either”

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Posted 2 years ago

Aircoach is rated 4.0 based on 19,349 reviews