Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.04

4.0 Rating 18,860 Reviews

75 %

of reviewers recommend Aircoach

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About Aircoach:

Ireland's favourite coach operator with services from Dublin Airport to Cork, Belfast, Derry/L'Derry and three routes to Dublin City Centre and onward to the South Dublin suburbs of Leopardstown and Dalkey. Hop on board our modern coaches for safe, reliable, convenient journeys to Dublin Airport and beyond - all at great value prices.

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Aircoach 5 star review on 13th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The disinterest of the ticket seller in Dublin Airport about me not having a ticket and having to press him really hard about an alternative way to return home was disappointing and to eventually be told to try Gobus who accommodated me even through they were fully booked and lucky for me there was a no show in Dublin City so I got all they way back home. Can't Gobus enough.”

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Posted 3 years ago

“Arrived at destination 25min late. unreliable service”

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Posted 3 years ago

“I was very dissatisfied. I called ahead of my trip to ask about using my travel pass on my journey, I was informed I could not purchase online however if I went to the attendant at the terminal 2,they would help. When I arrived I was told its prebooking only and only if there's room could I board. Luckily there was room, but then to be told my travel pass wasn't acceptable and I had to pay full price (18euro).what annoyed me most is I was with two other people who I had booked their tickets online for a fraction of the price, I would have bought my own had I been properly advised by the ticket office when I called. Date of travel was 10th Sept 21.other than that, the driver was lovely, bus was comfortable and the journey smooth.”

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Posted 3 years ago

“Too many passengers not wearing masks”

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Posted 3 years ago

“Probably wont choose the Aircoach over the other two available companies servicing the Galway/Dublin route. This is simply due to the fact that it stops not once, but twice in Athlone, while the competitors do the route direct”

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Posted 3 years ago

“The buses are almost always over subscribed. You are only guaranteed a seat on the chosen bus, but this is not at all useful for an AIRPORT service, when delays are common and out of your hands. A completely unnecessary stress, total cheapness from Aircoach”

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Posted 3 years ago

“We went all the way into city centre at rush hour to collect two passengers as the bus was almost full leaving the airport. We were over an hour late arriving into Cork. I would happily have paid extra for an express from the airport directly to Cork. It seems crazy to try and serve Dublin city centre as well.”

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Posted 3 years ago

“Reasonably priced. But coach was 10 minutes late, full to capacity with NO Air-conditioning or Windows on board.”

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Posted 3 years ago

“In fairness never had any issue with the service itself but my problem is with the website! The new timetables in particular are only showing the route in one direction which is not helpful! Also you should be informed of the requirement to print your ticket before you pay....not everyone has access to a printer and in most cases these days it's an accepted norm to have it on your mobile device. I can get on a plane with my ticket on my phone but not the bus!!!”

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Posted 3 years ago

“I'm complaining about the timetables. they are poorly presented and unclear.”

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Posted 3 years ago

“Now that the services are back on, would you not consider revising the Killiney and Greystones timetables ? Both routes have gaps of 2 hours, could you not alternate each route in order to have only one hour gaps? It doesn’t make sense that both have practically the same schedules ! In the end I had to take a taxi to the airport as timings were too tight.”

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Posted 3 years ago

“Used this service to the airport numerous times in the past and the journey would take 50 mins, now it takes 80 mins, the driver has to get off the vehicle every time people need to get/drop luggage, the QR code machine didn't work, inexplicably the bus departed 10 mins late on my last journey. What used to be a good service has turned into a totally inefficient service that is taking longer than most of my flights!”

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Posted 3 years ago

“Good points - the coach was spacious and comfortable. Bad points - the return journey I had today on the 700 from O’Connell street to the airport was farcical. The 16:15 bus arrived pretty much full with about 30-40 people waiting, many with return paper tickets bought at the airport. Despite being there before many people there was a scramble for the doors meaning we were unable to board the coach after prebooked customers. The attitude of the driver was a shoulder shrug and ‘get the next bus’ which is not very professional. It should be explained when purchasing the tickets on the front end that a return seat is not actually guaranteed - adding to more stress especially when catching a flight. Surely as a bus company at the airport you should have a basic idea of how many people require the bus at certain times of the week? Poor experience overall.”

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Posted 3 years ago

“Information for AirCoach FROM Airport BUT no information about AirCoach TO Airport which is MORE important. Try again to inform the travelling public.”

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Posted 3 years ago

“Booking system is difficult to use on mobile and required multiple input of data before and after registration of account. Frustrating.”

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Posted 3 years ago

“Terrible service. I had a return trip on route 706x yesterday. On the journey to my destination, the bus was nearly 30 minutes late getting to the stop!!! On the way back it was even worse: Half way through the journey, the driver informs me that exit 11 might be blocked due to contruction and so he wouldn't be able to get to my stop in that case. I explained that I would not be able to get home from the other stop, but when we got to the exit and it was blocked, he was utterly unwilling to make the slightest adjustments or accommodate me. I was shocked. To be clear, aircoach has 2 stops in my town - one in a relatively safe area, close to town and another, in a dodgy area, a wopping 50 minute or so walk from town. So I made sure I picked the first stop, for both directions. Had I known I wouldn't be dropped at my chosen stop, I wouldn't have booked the trip with aircoach at all! It was VERY LATE AT NIGHT, was a solo female passanger and I was scared to walk home from the second stop, which I did NOT book. I explained all this to the driver, but he didn't care one bit!!! I also offered to use Google maps to find an alternative route to get closer to town or the stop where he was supposed to drop me off, like a normal person in the 21st century. He just ignored this! That only thing that saved me was that when we got to the dodgy stop, where the driver tried to make me get off, an aircoach employee happened to be there and told the driver he actually had to get to the stop where he was supposed to drop me off originally because there were people waiting to be picked up there. All he had to do is take exit 10 instead of 11!!! It was a very simple route and only took an extra few minutes!!! It's hard for me to believe an experienced bus driver would not be aware of the possibility of taking an alternative exist when the usual one is closed as road construction is not a rare occurance. And I had to stress and waste my breath arguing with him over this for 20 minutes when all it took is 2 seconds for an aircoach employee to tell him this is what you should have done. Disgraceful. I would be hesitant to take aircoach again after this experience.”

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Posted 3 years ago

“Phoned four times at 2.30pm 31st Aug. Selected 0 as requested. Your ore message stated phones manned during day time 7 days ?? Phone rang out until eventually cut off each time.”

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Posted 3 years ago

“Bus had a bad odor to it”

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Posted 3 years ago

“Lack of service on route 803 is the reason for this rating”

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Posted 3 years ago

“The toilet wasn't so clean and it was really hot on the bus, even with the windows open. Besides that, the journey is comfortable.”

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Posted 3 years ago

Aircoach is rated 4.0 based on 18,860 reviews