AJIO.com Reviews

Name: AJIO.com
Rating: 1.23

1.2 Rating 2,070 Reviews

4 %

of reviewers recommend AJIO.com

Company Reviews

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Metrics

1.2

Based on 2,070 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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AJIO.com 5 star review on 21st December 2025

Anonymous

AJIO.com 1 star review on 14th September 2025

Amit

AJIO.com 1 star review on 12th September 2025

Rajesh

668

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received 3 of my shipments with missing garments and 2 of my shipments with torn /used garments. There's no quality check while sending the products to the customer but there's a string quality check while receiving it. So when the customer is not responsible for missing product, the customer is troubled to return it back. Not even close to Myntra's service. Quality, variety, professionalism is a big zero for Ajio. 'sasta aur bekaar'”

Helpful Report

Posted 4 years ago

“Customer care is just pathetic, they are just like parrots who have been taught to cram the same lines again and again. That means zero ability to resolve an issue. Ajio had sent me an expired product and even charged me double the amount that has been printed on the price tag. Even though the product is returnable, they're making useless excuses and are not getting the product picked up. Fake and fraud app. Such apps should be banned from doing online business.”

Helpful Report

Posted 4 years ago

“Product takes days to deliver. The delivery person doesn't come to doorstep to delivery, and falsely updates on the app that the product is delivered evenif the product is not delivered. When called on the customer care, they say they will need 8 days to investigate this matter. Pathetic experience. In my previous order, the quality of the product is bad too.”

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Posted 4 years ago

“Sell bad quality of armani jeans.”

AJIO.com 1 star review on 14th November 2021

Helpful Report

Posted 4 years ago

“I have not received my refund of 2 items. one is cancelled other is returned and picked up too 15 days back. Very poor response of customer care.”

Helpful Report

Posted 4 years ago

“Pathetic return policy. Return is placed when delivery executive come he denies to take product because the EN number provided on the product and the agent is different and they don't accept the product. Though the product is unused and has all the tag as required always. Also, have to place the request for return again. Even m not satisfied with the product quality as well. So i will never recommend ajio for shopping.”

Helpful Report

Posted 4 years ago

“i have sent a request for Return and Ajio is neither coming to take their product nor giving my money back.”

Helpful Report

Posted 4 years ago

“They mentioned easy returns but no easy returns.i have ordered sandals but this is not fit for me I want to return but they said self ship”

Helpful Report

Posted 4 years ago

“Main ajio say ek bag or ek shose oder ki thi ek month ke phele aapko return karna hota hain na toh wo return ho rha tha na hi account add ho rha tha ki main paise return le saku or mail kiye toh mainle response aata hajn aap customer care number pe baat karo uss pe na toh koi baat karta na kuch or return policy ke phele mail ki hu kya karna chahiye mujhe”

Helpful Report

Posted 4 years ago

“I have ordered 3 kurthi , but I received 3 gents pants , I paid the amount , I have returned the product and picked up , on 2nd of Nov the refund will be done was instructed , not yet received , this is the 2nd time u r changing date for refund , the mistake is yours and u got my money , iam suffering , what kind of people u r , if stealing money from poor ones is not good at all , there are many other ways to earn money , if u can't refund , shunt down ur online nonsense.. Worst experience ever , than u many other online shopping are better ,”

AJIO.com 1 star review on 3rd November 2021

Helpful Report

Posted 4 years ago

“pathetic customer care service i placed an order and received the same without any tag in it, so according to there rules i cant return or exchange the product.. but what can we the purchasers do now. they said that our product always dispatched with tag always( but what proof they have that the seller have sent the product alongside the tag?) It means we have to record every time while unpacking any product to give them the proof that we are not lying. If there policy is so strong that won't accept the return without tag, they should check with there seller at first place that if they are putting the tag with the product. Pathetic service to say the least. and its not the first time”

Helpful Report

Posted 4 years ago

“I ordered legging of blue color but I received white color and I ordered S but I received M too bad experience also 2 Weeks completed still I didn't received my Refund no way to speak with customer service executive. Bad experience with AJIo.”

Helpful Report

Posted 4 years ago

“Waiting for the refund of the returned 2 products since 1 n hlf month Worst experience ever,...”

Helpful Report

Posted 4 years ago

“Worst delivery partner, very long lead times, worst customer care service. Highly unsatisfied. Will never buy from Ajio. Worst experience.”

Helpful Report

Posted 4 years ago

“The are frauds and will never refund ur money if u are stuck in return case , their executive collects products and doesn’t mention on site, and when queries raised they just close saying resolved , real cheaters twice cheated but that was last.”

AJIO.com 1 star review on 29th October 2021

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Posted 4 years ago

“They send wrong order I.e also not returnable....they r not able to solve the problem....”

Helpful Report

Posted 4 years ago

“Two times, two times same thing happened, Bought stuff and found myself cheated. I will never purchase anything from AJIO again 🙏🏼🙏🏼🙏🏼”

Helpful Report

Posted 4 years ago

“Don’t know where to start from 🙄. This application sucks in so manyyy ways ‘ their is pathetic pro Max ! Customer care is rude ! They send u wrong product and have the audacity to say “we can’t do anything about it “ Don’t waste you time , money and most importantly “energy “ on this pathetic application.”

Helpful Report

Posted 4 years ago

“AJIO by Reliance Company , Big Name but Zero Service. I had place a order on 24.09.21 but I have not yet received my product. And not only that I am unable to cancel this .”

AJIO.com 1 star review on 26th October 2021

Helpful Report

Posted 4 years ago

“Never ever buy anything from Ajio if you don't intend waste your time and money. They delivered used products in a damaged packaged. You can rarely get a response from their customer care. Returns are impossible. Light years behind Amazon and Tatas in terms of customer service. Just make money by fleecing customers”

AJIO.com 1 star review on 25th October 2021

Helpful Report

Posted 4 years ago

AJIO.com is rated 1.2 based on 2,070 reviews