“Aldi has some very nice and reasonably priced seasonal items. I go on Sunday morning when the store opens to purchase what I like because those items go quickly. I think it is very unfair that there is not a limit on those items. I went for the outdoor welcome signs on April 25 when the store opened. There was a crowd rushing to get in. The isle was crowded and there were people purchasing up to 6 of them. I believe there should be a limit on these items just like certain food items because since there is a limited supply of these items also. It seems a fairer way for all your customers. I did make a purchase, but in a fair way for all those wanting to purchase theirs.”
“Bought cordless circular saw, battery and charger on 31st Oct 2020. Used four times and saw lifeless along with a battery that will not charge. 15 days later of emails, CS wait time of 30+ minutes photo of receipt and more emails quoting they would give it 3 days when contacting the manufacturer......
Do not buy these from Aldi. It is a massive procedure hoping you cannot be bothered. In fact they gamble on their bloated procedure wearing folk down. No CS in store or helpful contact. Avoid like the plague.”
“I bought a product from Aldi which was found to be defective. Reporting the problem to Aldi & requesting a replacement has led to a catalogue of incompetence, inefficiency & poor service. I spent over 90 minutes waiting for my call to be answered, I was told my replacement request would be dealt with urgently- IT WASN'T. Aldi completely ignored my request for a replacement product & started processing a refund instead. A number of complaint emails are still yet to be answered. The UK arm of Aldi certainly isn't being run with German efficiency. If you buy from Aldi & something goes wrong (which it probably will with the poor quality of goods being supplied) don't expect Aldi to rush to your assistance.”
“Absolutely an apaling Customer Service
quoted 5 to 7 working days delivery
14.working days later
Still waiting on delivery
Numerous phone calls to customer service and not even one person has updated or replied to me
Totally unprofessional customer service”
“Received my product which was quite large. There were four screws missing. Contacted Customer support for assistance. Totally rude and unhelpful. Only help I was given was to return the product. I even offered to purchase the screws if they could advise type, size etc. No information or support given only advice given was to send back product. Extremely disappointed”
“I ordered photos from Aldi Photos on the 23rd of March, it's now the the 11th of April, thats 19 days to get the photos and im still waiting. I got really annoyed as I wanted to send them in a birthday card myself, so ordered them from another website and got them to the door in two days for a similar price.
I only ordered 9 photos. The price was quite cheap but I would never use them again and would strongly advise others not to either. DO NOT USE ALDI PHOTOS THERE ARE MUCH BETTER EQUALLY PRICED ALTERNATIVES OUT THERE.
jamie”
“I ordered a crane 6 in 1 trainer, which I really wanted, waited ages and nothing came, eventually got through and complained to customer service, few days later got a call from Aldi representative saying the item I ordered was stolen by someone from Hermes depot so I bin not receive anything, absolutely diabolical and discusted, now try to order second one, it’s no longer available!!!!!!!!! See you later ALDI”
“Will not be ordering online again! The returns process is appalling. Customer service is non existent. No one replies to emails, FB and wait on phone is over 30mins! Had to email threatening to get the money back via the bank which seemed to get a response. Will be sticking to Amazon in future. The parcel was returned over 1 month ago and am still chasing for a refund! Tracking from Royal Mail clearly shows Aldi has the parcel back. Aldi is obviously having a lot of issues judging by all the bad reviews about online orders.”
“Susan at the Cameron toll branch was amazing! So kind and helpful and patient as I bought my class their Easter eggs! Thank you Susan!
Also bought a set of 2 vases for 12.99 that are lovely and look more expensive now I have them out the box!!”
“Customer Service absolutely disgusting on with my 4th phone call totalling now 4 hours and still on hold. Returned 2 parcels on the 8th March, one has been refunded, but the other hasn't been refunded. Trying to get through to someone to process my refund, on hold for 1 hour 20mins got to 7.49pm when they just cut the call off, customer service closes at 8pm! Tried calling the next day only to be told that she shouldn't be in this loop as she can't process refunds and that I had to call back. phoned back again on hold for another hour finally spoke to a Kieran on 30th March 2021 who said she would send an email as she couldn't take bank details over the phone, I complained to her about the length of time I've had to wait to have a refund processed when its their error. 31st March 2021 still not received an email, to be honest not holding out much hope of receiving it. Aldi really have to come up with a better system of contact as this one is clearly not working.”
“I’m hugely disappointed that they have changed their delivery terms, now charging more than most products in their market to deliver!! At a time when folks can only get delivery in some areas - nit good Aldi bad time not impressed”
“AVOID ,AVOID ,AVOID ...
Steaks chosen really with no care what so ever , 3 rump steaks with huge veins through them ,something you wouldn’t buy if they were half price . One box of dog pouches missing . 8 other items missing and still charged for , raw meat ,mixed with cooked food , £4.99 , they are having a laugh 😱 I booked clic and collect as I’m short in time ....however I will be visiting tomorrow to take back their lousy steaks and get my £4.99 back and I want petrol money ....wish me luck 😱😱😱🤷♀️🤷♀️🤷♀️”
“The staff at the click and collect make me happy...that's it. I shop this way due to being vulnerable, I order a week in advance, being Easter I ordered their whole leg of lamb which needs pre ordering and not available until a certain date.as Aldi charge twice as much as other supermarkets I thought that special Easter orders would be collated in the ordering process as do other supermarkets. On collection I was told they had no whole legs and had replaced it with half a leg at the same price! Thanks for nothing Aldi.”
“Aldi customer service is horrific. Literally spent hours on hold to return a rubbish scarifier which failed first use.
E mailed but no reply A week later. I give up! Which in my opinion is what they want to offer no customer service anymore.”
“I had an humiliating experience in store there is no customer service team that really helps so no point complaining, luckily we have a new Lidl that has ironed up so will take my money there instead.”
“Went in to aldi enquired to whether they
had a certain product in stock , because
they did'nt have any of that specific item on the shelf, they could'nt even bother to
look at first until I asked again , generally
they are'nt very helpful and abrupt .
You would'nt think that you are customer
Your not treated like you should be as a
customer ,I have been shopping at aldi's
for a very long while ,but not any more
I will just go somewhere else.”
