Aldi Reviews

Name: Aldi
Rating: 2.54

2.5 Rating 1,339 Reviews

36 %

of reviewers recommend Aldi

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Metrics

2.5

Based on 1,339 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aldi 5 star review on 20th February 2025

Robyn From Hoppers Crossing Victoria

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Aged Reserve White Cheddar, used to be one of the best things you could get at Aldi. I've recommended it to people dozens of times. The recipe and packaging have changed. Who cares about the packaging, the flavor is now completely different - and boring.”

Helpful Report

Posted 4 years ago

“Love Aldis service and price always spot on . My only complaint is when you out of something dont say it seasonal. Like cole slaw and corn starch. Your just out of it, no biggie.”

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Posted 4 years ago

“I love the top quality produce and great prices no unnecessary frills staff are fast on the checkouts to get you on your way shows just how slow other supermarket checkout staff are”

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Posted 4 years ago

“You should make your free customer Wi-Fi easier to use ,I've tried time+time again.”

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Posted 4 years ago

“Great experience shopping today in Aldi on the belgard road tallaght. Staff member Robert was so helpful to my mother assisting her to pick flowers and overall has a great repore with customers even though he was very busy at the time. Really great customer service thank you Robert and thanks to Aldi!”

Helpful Report

Posted 4 years ago

“We have always enjoyed the Fishmonger 4 Chunky Battered Haddock Fish Fillets. They now have a "Improved Recipe". What a shame, they have totally changed the flavour and texture. Why do they have to try improve something that is already good. Its the last lot we will buy there, unless it goes back to the original recipe. It's back to the Iceland Fish Product now.”

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Posted 4 years ago

“Worst experience do not buy any large gym equipment from them. Got 1 out of the 3 parcels needed waited over a month nearer 2 now for the parcel. Returned the item and still no refund after I sent proof of return 3 weeks ago What a joke. Now my return has gone missing in the post too and won’t give me my money back which is £300 and I need to back. Fed up with them need to try harder”

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Posted 4 years ago

“Not enough vegan options. Veganuary was good while it lasted but now all the stores I have been in have nothing left! Now I have to go back to shopping elsewhere to get everything I need. Vegan is a lifestyle not a phase.”

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Posted 4 years ago

“The everyday essentials cheese, mature cheddar is superb. Fantastic flavour.”

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Posted 4 years ago

“Today I used the click and collect service at Aldi in kingswinford best £4.99 I’ve ever spent The young lady who brought my order to the car was so courteous and efficient my order was perfect what a great experience would definitely recommend this service thank you Aldi”

Helpful Report

Posted 4 years ago

“Did our second click and collect shopping order with Aldi (the first one went well, so had no concerns) my husband went to collect and replied to the text with our name what bay he was in, whilst he was waiting another man drove in to collect his order. When the first order was brought out, my husband got out the car, assuming it was our order as he had got there first, he told the lady bringing the order out his name, to be told that wasn't the name on the order, so it must be the other man's order. He waited back in the car while they loaded the other mans car up, then they brought out another order and loaded it into our car, as the lady was putting bags in the car my husband noticed that the items in the bags didn't look like our shopping. He rang me at home to check some of the things we'd ordered and confirmed that the shopping he had been given wasn't ours. He went into the store and explained, when they checked they realised that they had given our order to the other man who had been waiting and my husband was told to go back in 1 hour whilst they re picked our shopping. When he went back, he noticed that the man who had been given our order was also back, when the lady came out of the store, she told my husband that they hadn't re picked our shopping as they had got in touch with the man who had been given our order by mistake. She then took the shopping out of his car and put it straight in our car!! When we finally got our shopping home and unpacked it, we had items missing from our order and frozen items that were no longer any good!!! Also, due to the current circumstances, we were not happy that our shopping had been given to someone else, gone in their car and their home, before it was given to us!!! Unfortunately, my husband is a bit soft and didn't think to refuse this shopping and demand that we had our shopping re picked. He did however ask if we could get a refund, even if it was just the £4.99 we had paid for the click and collect, to be told they can't give refunds in store and we'd have to do it on line. When I looked on line, their is no option for refunds on their click and collect orders, it just says to take products back to the store if there are any problems. We'd already wasted enough time and petrol going to and from Aldi for one day, so in the end put it down to a loss, but we won't be doing another click and collect with Aldi. We will go back to the other supermarkets and use their click and collect service, who are free to use or a lot cheaper than the £4.99 we paid at aldi and who offer a much better click and collect service!!!”

Helpful Report

Posted 4 years ago

“I have bought Aldi beef olives previously and always been fine. Cooked some today same timings as directed plus temperature and they were awful. Stuffing was falling out middle and when dished up tasted like sandpaper. Yuck never again!”

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Posted 4 years ago

“Shelled pistachios are chewy. Only .07 cents less per ounce as Wonderful pistachios. Definitely not worth the savings. Disappointed.”

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Posted 4 years ago

“My first ever Click & Collect - good experience. This service at Welwyn Garden City was very good - quick, efficient, member of staff very pleasant, only one item not available, and no substitutes! Only downside is high charge £4.99 for Click & Collect, I don’t object to charge - just the amount. I believe some supermarkets charge £1.50 and deliver for FREE dependent on amount spent. Do like the compostable delivery bags 👏🏻👏🏻 👏🏻”

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Posted 4 years ago

“I bought a micro Scalextric as a present for my son. Broke the first time we used it - terrible quality, very flimsy. Very disappointed in this product. Will not be shopping at Aldi again.”

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Posted 4 years ago

“I bought a pair of blue and white striped, yellow sole rimmed wellington boots, size 4. I used them for a couple of weeks to walk my dog down country lanes. They started to leak. I am very disappointed with this product. For one because of the short period that they were waterproof and secondly because they were on the pricier side of Aldi's products. My friend experienced the exact same issue with the same product which highlights to me a design flaw. Do not but! Beware! Waste of money!”

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Posted 4 years ago

“Payment on Click n collect declined everytime!! in store works perfectly. Bank nothing wrong with card, Aldi did not respond to a call back iwas to recieve. Customer Service useless”

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Posted 4 years ago

“We went in to the madeley store telford as a couple. Were both key workers and have to do our shopping together. A member off staff saw us walk in and didnt say anything. Walked straight passed her. Been in there doing our shopping and a member of staff comes over and asks if were together. When we explained we was together he escorted my husband out like he was a criminal even though he was leaving the store anyway as asked! Theres one thing being asked to leave politely and theres one thing being escorted out like youve stole something. There were loads of other people in couples so why were we the only ones to get escorted out!!!! Disgusting complaint email sent”

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Posted 4 years ago

“We bought a lasagne from Aldi which used to be good but it now peppery, mush instead of meat and no genuine Italian flavour. Very disappointed. All their food appears to have chilli and pepper in everything!!!! Not they had on their selves 10years ago with good European food.”

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Posted 4 years ago

“Skelmerale aldi staff very rude checked my bag to see if had stole. will not be returning”

Helpful Report

Posted 4 years ago

Aldi is rated 2.5 based on 1,339 reviews