Aldi Reviews

Name: Aldi
Rating: 2.54

2.5 Rating 1,339 Reviews

36 %

of reviewers recommend Aldi

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Metrics

2.5

Based on 1,339 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aldi 5 star review on 20th February 2025

Robyn From Hoppers Crossing Victoria

Anonymous

Anonymous // 01/01/2019

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“Flowers lasted 2 days. Potatoes rotten. Sweet Gem should never been packaged. Cherry Tomatoes all soft. All in date so shop not to blame. Ok only £6 wasted over 4 shops but informed Aldi complaints twice on quality of products and no acknowledgement- that department is poorly managed so things can only get worse. Obviously my Aldi shopping list is getting smaller as veg is suspect and flowers unlikely to last. Alan”

Helpful Report

Posted 4 years ago

“there a notice in every shopping car park saying we can stay for 90 min for free but when me and the wife went shopping in Billingham shopping we stayed for 56 min only but had letter sent to us from ParkingEye parking charge amount £70 .00 pay this parking charge is discounted to £40.00 if paid within 14 days so we wont be shopping at Aldi anymore”

Helpful Report

Posted 4 years ago

“Purchased special buy item & arrived super quick but smashed to bits.Opened package and glass everywhere.The packaging wasn’t fit for purpose.”

Helpful Report

Posted 4 years ago

“If there was a zero rating I would give it.. Dont trust the online ordering of special buy products. After joining online virtual Q at 5am in April and securing a corner suite, the courier XDP lost it.... Aldi waited almost a month before investigating. I requested they send same suite from new stock advertised due in May. But they have refused. Totally against my wishes they have refunded even though they are hyping the product as back in stock soon (23 May.. ) I now have matching stools and cushion covers but no suite. Apalling customer service, including from the CEO who offered a goodwill gesture of £40. They totally miss the point. It's not discount that is required it is the suite purchased on line but which Aldi's chosen courier lost in transit. I think a change of courier is required as there are other reviews with similar experience. Also worrying is lack of environmental issues. The courier took 6 journeys to deliver 5 of my 6 items. They used old diesel vans and couldnt open the rear door for one parcel so had to make a 2nd journey. There seemed to have been no attempt to minimuse journeys by combining my order even though all the products were from the same furniture range. Huge carbon footprint for my order of Aldis rattan garden furniture (and still I have no corner suite).”

Helpful Report

Posted 4 years ago

“Bought some Aldi wild garlic and Jersey butter chicken kievs. They were fantastic. Much better than M&S or Waitrose ones which were far more expensive. I regularly shop in Aldi. They have some excellent quality products so.much cheaper than other supermarkets. Have to get Brand items in other stores but for the items I do buy in Aldi I couldn't recommend highly enough. Staff are always really friendly and offer speedy service.”

Helpful Report

Posted 4 years ago

“I didn’t enjoy your Specially Selected range of pork and leek sausages. They were rubbery and the skin was tough. Also two of your frozen desserts were of a poor standard: the apple crumble was filled with runny pulp which didn’t resemble apples just sticky goo. Also your frozen fruit and custard apple strudel hardly had any filling and the pastry was crusty on the bottom. Not enjoyable at all!”

Helpful Report

Posted 4 years ago

“Q 10 anti wrinkle serum is amazing. Great results in 2 weeks. Fantasic products”

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Posted 4 years ago

“Aldi- XDP delivery never arrived. No notifications after initial email saying it was collected. Unable to contact them. No replies. No explanation. Not helpful, won’t order from Aldi online again. Might be great products and prices but no good if you don’t deliver or tell me!”

Helpful Report

Posted 4 years ago

“Tried to return an Aldi special buy as it was faulty. I did not have the receipt but I could prove by a credit card statement I had shopped in store. Manager very condescending and I felt so demined I left with the faulty item. He wanted me to prove what time I had been in store. Also there is no customer services so you have to sort at the till holding others customers up and this is embarrassing. My dignity worth more than the £15. Can only advise other customers that taking something back that's faulty can be very uncomfortable and you are made to feel in the wrong.”

Helpful Report

Posted 4 years ago

“Aldi has some very nice and reasonably priced seasonal items. I go on Sunday morning when the store opens to purchase what I like because those items go quickly. I think it is very unfair that there is not a limit on those items. I went for the outdoor welcome signs on April 25 when the store opened. There was a crowd rushing to get in. The isle was crowded and there were people purchasing up to 6 of them. I believe there should be a limit on these items just like certain food items because since there is a limited supply of these items also. It seems a fairer way for all your customers. I did make a purchase, but in a fair way for all those wanting to purchase theirs.”

Helpful Report

Posted 4 years ago

“Bought cordless circular saw, battery and charger on 31st Oct 2020. Used four times and saw lifeless along with a battery that will not charge. 15 days later of emails, CS wait time of 30+ minutes photo of receipt and more emails quoting they would give it 3 days when contacting the manufacturer...... Do not buy these from Aldi. It is a massive procedure hoping you cannot be bothered. In fact they gamble on their bloated procedure wearing folk down. No CS in store or helpful contact. Avoid like the plague.”

Helpful Report

Posted 4 years ago

“I bought a product from Aldi which was found to be defective. Reporting the problem to Aldi & requesting a replacement has led to a catalogue of incompetence, inefficiency & poor service. I spent over 90 minutes waiting for my call to be answered, I was told my replacement request would be dealt with urgently- IT WASN'T. Aldi completely ignored my request for a replacement product & started processing a refund instead. A number of complaint emails are still yet to be answered. The UK arm of Aldi certainly isn't being run with German efficiency. If you buy from Aldi & something goes wrong (which it probably will with the poor quality of goods being supplied) don't expect Aldi to rush to your assistance.”

Helpful Report

Posted 4 years ago

“Absolutely an apaling Customer Service quoted 5 to 7 working days delivery 14.working days later Still waiting on delivery Numerous phone calls to customer service and not even one person has updated or replied to me Totally unprofessional customer service”

Helpful Report

Posted 4 years ago

“Received my product which was quite large. There were four screws missing. Contacted Customer support for assistance. Totally rude and unhelpful. Only help I was given was to return the product. I even offered to purchase the screws if they could advise type, size etc. No information or support given only advice given was to send back product. Extremely disappointed”

Helpful Report

Posted 4 years ago

“I ordered photos from Aldi Photos on the 23rd of March, it's now the the 11th of April, thats 19 days to get the photos and im still waiting. I got really annoyed as I wanted to send them in a birthday card myself, so ordered them from another website and got them to the door in two days for a similar price. I only ordered 9 photos. The price was quite cheap but I would never use them again and would strongly advise others not to either. DO NOT USE ALDI PHOTOS THERE ARE MUCH BETTER EQUALLY PRICED ALTERNATIVES OUT THERE. jamie”

Helpful Report

Posted 4 years ago

“I ordered a crane 6 in 1 trainer, which I really wanted, waited ages and nothing came, eventually got through and complained to customer service, few days later got a call from Aldi representative saying the item I ordered was stolen by someone from Hermes depot so I bin not receive anything, absolutely diabolical and discusted, now try to order second one, it’s no longer available!!!!!!!!! See you later ALDI”

Helpful Report

Posted 4 years ago

“Will not be ordering online again! The returns process is appalling. Customer service is non existent. No one replies to emails, FB and wait on phone is over 30mins! Had to email threatening to get the money back via the bank which seemed to get a response. Will be sticking to Amazon in future. The parcel was returned over 1 month ago and am still chasing for a refund! Tracking from Royal Mail clearly shows Aldi has the parcel back. Aldi is obviously having a lot of issues judging by all the bad reviews about online orders.”

Helpful Report

Posted 4 years ago

“I gave it one last chance. Bought a beef joint but it was the chewiest meet I’ve ever had”

Helpful Report

Posted 4 years ago

“Everyday appalling. Fine until something goes wrong. I have been in the telephone queue for 1 1/4 hours trying to get my money back.”

Helpful Report

Posted 4 years ago

“Susan at the Cameron toll branch was amazing! So kind and helpful and patient as I bought my class their Easter eggs! Thank you Susan! Also bought a set of 2 vases for 12.99 that are lovely and look more expensive now I have them out the box!!”

Helpful Report

Posted 4 years ago

Aldi is rated 2.5 based on 1,339 reviews