“because of covid I have had home deliveries from other supermarkets. Now vaccinated I am really impressed by Aldi who unlike other supermarkets have hand sanitisers when you leave the store
This is obvious and sensible”
“I purchased a petrol pressure washer and they sent me an email for an honest review to witch I did but I normally don’t the product was actually really good but the delivery service was terrible considering I paid for delivery was a week before it was even shipped and because I put this in the review they said It didn’t meet there regulations and guidelines it couldn’t be published so why ask me to be honest in the first place”
“for the third time they didn't have what was in their ad. the only management type people I saw didn't acknowledge the customers and headed towards the back room. As always didn't have enough cashiers. love Aldis in Morganton NC But I through With Tallahassee store!!”
“Aldi forrest hills staff need to realise that without customers they are out of job .Management need to give them an eduction on how to treat customers with respect,they have lost me !ha”
“I bought a trolley jack from aldi in February because it was a good deal, when I first used it in May the wheel snapped off.
I took it back to store and was told they only would deal with items up to 1 month after that I had to go through the 3 year warranty company that is in Germany
I contacted them via email on the 4th May about it and after answering roughly once a week asking me for the same details of receipts etc each time I am still waiting today the 28th May for an answer to another email I sent them 5 days ago with information they wanted.
I think the 3 year warranty is a gymic and all they do is try to frustrate you into giving up”
“Recently visited the Copplehouse store Liverpool....left a bag of shopping containing all my meat and fish products next to the till....phoned the store as soon as I arrived home which is a short 10 minute journey. My bag has gone.....someone has actually stolen a familys shop. Talk about opportunists. Low and life are the only two words I can muster without profanity. But a big thank you to Peter from Motherwell who took my call....and restored my faith in humanity. Peter put the numbers on 🤞”
“purchased a wardrobe it got damaged in transport on the way didn’t receive it, I then rang aldi 3 times and got told numerous different things what would happen next I rang up again a few days later and asked can I order a new one instead of being refunded, 3 weeks later I still have no wardrobe. I have cancelled the order and told I have to wait 2 weeks for money back. I will never order again from aldi”
“Overall, I have always been happy with aldi, both the quality of product and the customer service (sometimes a long wait at the checkout, but that I can live with...a moment of quiet contemplation)
However, I bought a vegan rainbow pie on impulse. My son is vegan by necessity, myself by choice.
Oh dear....what a horror this was, soggy pastry, tasteless filling.
Specially Selected.to ruin my day.
I am not one to complain, but this was truly horrible eating experience.
Sadly they used to sell a Chipotle pie that was lovely, disappeared just before Easter.
Hey ho, put this down to experience”
“Left a review two months ago and disgusted at your poor response.
Blamed non delivery on courier losing product!
You never had decency to apologise.
Put us off your online service.
Sadly have had to warn numerous friends and family.
Your customer care package has sadly been lacking.”
“Flowers lasted 2 days. Potatoes rotten. Sweet Gem should never been packaged. Cherry Tomatoes all soft. All in date so shop not to blame.
Ok only £6 wasted over 4 shops but informed Aldi complaints twice on quality of products and no acknowledgement- that department is poorly managed so things can only get worse.
Obviously my Aldi shopping list is getting smaller as veg is suspect and flowers unlikely to last.
Alan”
“Flowers lasted 2 days. Potatoes rotten. Sweet Gem should never been packaged. Cherry Tomatoes all soft. All in date so shop not to blame.
Ok only £6 wasted over 4 shops but informed Aldi complaints twice on quality of products and no acknowledgement- that department is poorly managed so things can only get worse.
Obviously my Aldi shopping list is getting smaller as veg is suspect and flowers unlikely to last.
Alan”
“there a notice in every shopping car park saying we can stay for 90 min for free but when me and the wife went shopping in Billingham shopping we stayed for 56 min only but had letter sent to us from ParkingEye parking charge amount £70 .00 pay this parking charge is discounted to £40.00 if paid within 14 days so we wont be shopping at Aldi anymore”
“If there was a zero rating I would give it..
Dont trust the online ordering of special buy products. After joining online virtual Q at 5am in April and securing a corner suite, the courier XDP lost it.... Aldi waited almost a month before investigating. I requested they send same suite from new stock advertised due in May. But they have refused. Totally against my wishes they have refunded even though they are hyping the product as back in stock soon (23 May.. ) I now have matching stools and cushion covers but no suite. Apalling customer service, including from the CEO who offered a goodwill gesture of £40. They totally miss the point. It's not discount that is required it is the suite purchased on line but which Aldi's chosen courier lost in transit. I think a change of courier is required as there are other reviews with similar experience.
Also worrying is lack of environmental issues. The courier took 6 journeys to deliver 5 of my 6 items. They used old diesel vans and couldnt open the rear door for one parcel so had to make a 2nd journey. There seemed to have been no attempt to minimuse journeys by combining my order even though all the products were from the same furniture range. Huge carbon footprint for my order of Aldis rattan garden furniture (and still I have no corner suite).”
“Bought some Aldi wild garlic and Jersey butter chicken kievs. They were fantastic. Much better than M&S or Waitrose ones which were far more expensive. I regularly shop in Aldi. They have some excellent quality products so.much cheaper than other supermarkets. Have to get Brand items in other stores but for the items I do buy in Aldi I couldn't recommend highly enough. Staff are always really friendly and offer speedy service.”
“I didn’t enjoy your Specially Selected range of pork and leek sausages. They were rubbery and the skin was tough.
Also two of your frozen desserts were of a poor standard: the apple crumble was filled with runny pulp which didn’t resemble apples just sticky goo. Also your frozen fruit and custard apple strudel hardly had any filling and the pastry was crusty on the bottom. Not enjoyable at all!”
“Aldi- XDP delivery never arrived. No notifications after initial email saying it was collected. Unable to contact them. No replies. No explanation.
Not helpful, won’t order from Aldi online again. Might be great products and prices but no good if you don’t deliver or tell me!”
“Tried to return an Aldi special buy as it was faulty. I did not have the receipt but I could prove by a credit card statement I had shopped in store. Manager very condescending and I felt so demined I left with the faulty item. He wanted me to prove what time I had been in store. Also there is no customer services so you have to sort at the till holding others customers up and this is embarrassing. My dignity worth more than the £15. Can only advise other customers that taking something back that's faulty can be very uncomfortable and you are made to feel in the wrong.”
