Aldi Reviews

Name: Aldi
Rating: 2.54

2.5 Rating 1,339 Reviews

36 %

of reviewers recommend Aldi

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Metrics

2.5

Based on 1,339 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aldi 5 star review on 20th February 2025

Robyn From Hoppers Crossing Victoria

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I don’t often shop at Aldi, but I would like to compliment them on the teabags I bought there.. Diplomat Red Label.. what a lovely cuppa !!”

Helpful Report

Posted 4 years ago

“Customer Service absolutely disgusting on with my 4th phone call totalling now 4 hours and still on hold. Returned 2 parcels on the 8th March, one has been refunded, but the other hasn't been refunded. Trying to get through to someone to process my refund, on hold for 1 hour 20mins got to 7.49pm when they just cut the call off, customer service closes at 8pm! Tried calling the next day only to be told that she shouldn't be in this loop as she can't process refunds and that I had to call back. phoned back again on hold for another hour finally spoke to a Kieran on 30th March 2021 who said she would send an email as she couldn't take bank details over the phone, I complained to her about the length of time I've had to wait to have a refund processed when its their error. 31st March 2021 still not received an email, to be honest not holding out much hope of receiving it. Aldi really have to come up with a better system of contact as this one is clearly not working.”

Helpful Report

Posted 4 years ago

“All ways have what I want at very good price”

Helpful Report

Posted 4 years ago

“I’m hugely disappointed that they have changed their delivery terms, now charging more than most products in their market to deliver!! At a time when folks can only get delivery in some areas - nit good Aldi bad time not impressed”

Helpful Report

Posted 4 years ago

“AVOID ,AVOID ,AVOID ... Steaks chosen really with no care what so ever , 3 rump steaks with huge veins through them ,something you wouldn’t buy if they were half price . One box of dog pouches missing . 8 other items missing and still charged for , raw meat ,mixed with cooked food , £4.99 , they are having a laugh 😱 I booked clic and collect as I’m short in time ....however I will be visiting tomorrow to take back their lousy steaks and get my £4.99 back and I want petrol money ....wish me luck 😱😱😱🤷‍♀️🤷‍♀️🤷‍♀️”

Helpful Report

Posted 4 years ago

“The staff at the click and collect make me happy...that's it. I shop this way due to being vulnerable, I order a week in advance, being Easter I ordered their whole leg of lamb which needs pre ordering and not available until a certain date.as Aldi charge twice as much as other supermarkets I thought that special Easter orders would be collated in the ordering process as do other supermarkets. On collection I was told they had no whole legs and had replaced it with half a leg at the same price! Thanks for nothing Aldi.”

Helpful Report

Posted 4 years ago

“Aldi customer service is horrific. Literally spent hours on hold to return a rubbish scarifier which failed first use. E mailed but no reply A week later. I give up! Which in my opinion is what they want to offer no customer service anymore.”

Helpful Report

Posted 4 years ago

“I had an humiliating experience in store there is no customer service team that really helps so no point complaining, luckily we have a new Lidl that has ironed up so will take my money there instead.”

Helpful Report

Posted 4 years ago

“Went in to aldi enquired to whether they had a certain product in stock , because they did'nt have any of that specific item on the shelf, they could'nt even bother to look at first until I asked again , generally they are'nt very helpful and abrupt . You would'nt think that you are customer Your not treated like you should be as a customer ,I have been shopping at aldi's for a very long while ,but not any more I will just go somewhere else.”

Helpful Report

Posted 4 years ago

“Aldi policy of criminalising customers for cashier errors At our local Aldi store, my wife paid for her shopping at the till in the usual way, but as she walked towards the exit, she was stopped by a security guard who demanded to check her shopping against her receipt, ordering her to empty the contents of her bag on the floor. He then allowed her to collect her shopping again and go on her way. Aldi have a policy of encourging cashiers to scan the items as quickly as possible, then search exiting customers' bags with the intent of criminalising the customers for any items that the cashier might have missed scanning properly. Aldi cashiers scan items far too quickly for the customer to check whether every item was scanned properly, as the customer is busy removing items that are filling the tiny removals area with considerable speed. In any case, it is not the customer's responsibility to ensure that every item was scanned. Nor is it realistic for the customer to check the receipt against all bagged items after paying. I do not intend to return to Aldi in view of this dishonest policy, as I can never be sure that the cashier has scanned every item. I am not responsible for any missed scans the cashier might make, and I do not wish to be criminalised for any items the cashier might miss scanning. Nor does my wife wish to be humiliated in public again in our local store.”

Helpful Report

Posted 4 years ago

“I would like to give a big thumbs up to the click and collect team at the Norton Stoke-on-Trent Aldi. They arrive with your shopping in a few minutes are very pleasant and will help you to put it in to the boot of your car if you need them to. As a shopper I always pick fruit and veg in good condition and good dates on other food items, so i was concerned this would not be the case if someone else picked it for me but i have found that it is picked as if i was doing it myself. I have been going for a few months now and will continue to do so for many more. Well done.”

Helpful Report

Posted 4 years ago

“Absolutely terrible service received my ordered wrong planned to have it exchanged the company had no problem picking up my ordered off me but then no reply at all, I sent them several emails with not one reply to any of them! I rang customer services to which I was hung up on twice, transferred to 4 different people to go through the same procedure to them be told after 1 hour 30 minutes on the phone that they are now out of stock and no idea to when they will be back in! I do not recommend this company at all the service is disgusting!”

Helpful Report

Posted 4 years ago

“Ordered 2 garden roll out paths but only 1 delivered. Have spoken to a customer services person who could only mail the online order department. Not a good service as I still have not been contacted by them.”

Helpful Report

Posted 4 years ago

“Used the Click & Collect today at Gorseinon store. It's the first time we have ever done this. We literally laughed all the way home because it was that easy and we wondered why we haven't done it before. Brilliant”

Helpful Report

Posted 4 years ago

“My grocery bill has almost doubled consistently after they completely remodeled the store in Roeland park, kS. I kept thinking that maybe I was just buying expensive stuff. But others say the same. And I’ve tried to watch what I buy and still shocked by price hike! I used to always be pleasantly surprised at how much my food bill was but in almost half. For sure we are payi T for the stupid remodel.”

Helpful Report

Posted 4 years ago

“I ordered two items online from Aldi. They arrived separately via two separate carriers. The communication from Aldi, quality of the products, professionalism and communication of the couriers were first class. Definitely a five star experience for me.”

Helpful Report

Posted 4 years ago

“Appalling customer service”

Helpful Report

Posted 4 years ago

“I used the click & collect service in Northampton for the first time today. Absolutely fantastic. I arrived at the bay, text the number required and within 5 minutes, the lady arrived with all my bags, she helped me to load the car and I was on my way. The dates on the food were great and so was the meat, just what I would have picked myself. Fantastic, I will be back next week. Thank you.”

Helpful Report

Posted 4 years ago

“Never been more unhappy with a company or it’s customer service. Ordered the scalloped bed as soon as it was available, the base was delivered however the headboard was not. I was advised just a headboard could not be sent but the base had to be collected and the order put through again. The collection was organised the first time and they never showed up meaning I had to call yet again. I was told to call back as soon as the bed had been collected and they would arrange for a new one to be delivered as soon as they had confirmation it was collected. I have had to call around 15 times since then (having to wait up to 40 minutes in a queue sometimes) to get a replacement bed. Every time I have called I have been told something different. There has been no resolution other than just to wait for the replacement to be processed but they are unable to tell me when that will be, I have never even been offered a refund. I have asked to speak to a manager and been told they will call be back however never did. It has been over a month now since ordering this bed. I am extremely disappointed that they took a substantial amount of money from me and are not even attempting to help at getting a replacement. I have been extremely patient up until this point however am at the end of my tether now.”

Helpful Report

Posted 4 years ago

“I have shopped at aldis for years mainly at Archer Rd Sheffield which has always been fine. Yesterday I went to st James's next to Graves sport centre Norton. It was a Thursday and quite. Everything was fine until we arrived at the check out. The girl started before we were ready and virtually pushed the food through. I asked her to slow down and she answered is was acting under instructions. We spent over a £100 but the experience was dreadful. I spoke to the manager who wasn't very interested. Will never return. Very awful shopping experience.”

Helpful Report

Posted 4 years ago

Aldi is rated 2.5 based on 1,339 reviews