“I ordered a crane 6 in 1 trainer, which I really wanted, waited ages and nothing came, eventually got through and complained to customer service, few days later got a call from Aldi representative saying the item I ordered was stolen by someone from Hermes depot so I bin not receive anything, absolutely diabolical and discusted, now try to order second one, it’s no longer available!!!!!!!!! See you later ALDI”
“Will not be ordering online again! The returns process is appalling. Customer service is non existent. No one replies to emails, FB and wait on phone is over 30mins! Had to email threatening to get the money back via the bank which seemed to get a response. Will be sticking to Amazon in future. The parcel was returned over 1 month ago and am still chasing for a refund! Tracking from Royal Mail clearly shows Aldi has the parcel back. Aldi is obviously having a lot of issues judging by all the bad reviews about online orders.”
“Susan at the Cameron toll branch was amazing! So kind and helpful and patient as I bought my class their Easter eggs! Thank you Susan!
Also bought a set of 2 vases for 12.99 that are lovely and look more expensive now I have them out the box!!”
“Customer Service absolutely disgusting on with my 4th phone call totalling now 4 hours and still on hold. Returned 2 parcels on the 8th March, one has been refunded, but the other hasn't been refunded. Trying to get through to someone to process my refund, on hold for 1 hour 20mins got to 7.49pm when they just cut the call off, customer service closes at 8pm! Tried calling the next day only to be told that she shouldn't be in this loop as she can't process refunds and that I had to call back. phoned back again on hold for another hour finally spoke to a Kieran on 30th March 2021 who said she would send an email as she couldn't take bank details over the phone, I complained to her about the length of time I've had to wait to have a refund processed when its their error. 31st March 2021 still not received an email, to be honest not holding out much hope of receiving it. Aldi really have to come up with a better system of contact as this one is clearly not working.”
“I’m hugely disappointed that they have changed their delivery terms, now charging more than most products in their market to deliver!! At a time when folks can only get delivery in some areas - nit good Aldi bad time not impressed”
“AVOID ,AVOID ,AVOID ...
Steaks chosen really with no care what so ever , 3 rump steaks with huge veins through them ,something you wouldn’t buy if they were half price . One box of dog pouches missing . 8 other items missing and still charged for , raw meat ,mixed with cooked food , £4.99 , they are having a laugh 😱 I booked clic and collect as I’m short in time ....however I will be visiting tomorrow to take back their lousy steaks and get my £4.99 back and I want petrol money ....wish me luck 😱😱😱🤷♀️🤷♀️🤷♀️”
“The staff at the click and collect make me happy...that's it. I shop this way due to being vulnerable, I order a week in advance, being Easter I ordered their whole leg of lamb which needs pre ordering and not available until a certain date.as Aldi charge twice as much as other supermarkets I thought that special Easter orders would be collated in the ordering process as do other supermarkets. On collection I was told they had no whole legs and had replaced it with half a leg at the same price! Thanks for nothing Aldi.”
“Aldi customer service is horrific. Literally spent hours on hold to return a rubbish scarifier which failed first use.
E mailed but no reply A week later. I give up! Which in my opinion is what they want to offer no customer service anymore.”
“I had an humiliating experience in store there is no customer service team that really helps so no point complaining, luckily we have a new Lidl that has ironed up so will take my money there instead.”
“Went in to aldi enquired to whether they
had a certain product in stock , because
they did'nt have any of that specific item on the shelf, they could'nt even bother to
look at first until I asked again , generally
they are'nt very helpful and abrupt .
You would'nt think that you are customer
Your not treated like you should be as a
customer ,I have been shopping at aldi's
for a very long while ,but not any more
I will just go somewhere else.”
“Aldi policy of criminalising customers for cashier errors
At our local Aldi store, my wife paid for her shopping at the till in the usual way, but as she walked towards the exit, she was stopped by a security guard who demanded to check her shopping against her receipt, ordering her to empty the contents of her bag on the floor. He then allowed her to collect her shopping again and go on her way.
Aldi have a policy of encourging cashiers to scan the items as quickly as possible, then search exiting customers' bags with the intent of criminalising the customers for any items that the cashier might have missed scanning properly. Aldi cashiers scan items far too quickly for the customer to check whether every item was scanned properly, as the customer is busy removing items that are filling the tiny removals area with considerable speed.
In any case, it is not the customer's responsibility to ensure that every item was scanned. Nor is it realistic for the customer to check the receipt against all bagged items after paying.
I do not intend to return to Aldi in view of this dishonest policy, as I can never be sure that the cashier has scanned every item. I am not responsible for any missed scans the cashier might make, and I do not wish to be criminalised for any items the cashier might miss scanning.
Nor does my wife wish to be humiliated in public again in our local store.”
“I would like to give a big thumbs up to the click and collect team at the Norton Stoke-on-Trent Aldi. They arrive with your shopping in a few minutes are very pleasant and will help you to put it in to the boot of your car if you need them to. As a shopper I always pick fruit and veg in good condition and good dates on other food items, so i was concerned this would not be the case if someone else picked it for me but i have found that it is picked as if i was doing it myself. I have been going for a few months now and will continue to do so for many more. Well done.”
“Absolutely terrible service received my ordered wrong planned to have it exchanged the company had no problem picking up my ordered off me but then no reply at all, I sent them several emails with not one reply to any of them! I rang customer services to which I was hung up on twice, transferred to 4 different people to go through the same procedure to them be told after 1 hour 30 minutes on the phone that they are now out of stock and no idea to when they will be back in!
I do not recommend this company at all the service is disgusting!”
“Ordered 2 garden roll out paths but only 1 delivered. Have spoken to a customer services person who could only mail the online order department. Not a good service as I still have not been contacted by them.”
“Used the Click & Collect today at Gorseinon store. It's the first time we have ever done this. We literally laughed all the way home because it was that easy and we wondered why we haven't done it before. Brilliant”
“My grocery bill has almost doubled consistently after they completely remodeled the store in Roeland park, kS. I kept thinking that maybe I was just buying expensive
stuff. But others say the same. And I’ve tried to watch what I buy and still shocked by price hike! I used to always be pleasantly surprised at how much my food bill was but in almost half. For sure we are payi
T for the stupid remodel.”
