“Aldi policy of criminalising customers for cashier errors
At our local Aldi store, my wife paid for her shopping at the till in the usual way, but as she walked towards the exit, she was stopped by a security guard who demanded to check her shopping against her receipt, ordering her to empty the contents of her bag on the floor. He then allowed her to collect her shopping again and go on her way.
Aldi have a policy of encourging cashiers to scan the items as quickly as possible, then search exiting customers' bags with the intent of criminalising the customers for any items that the cashier might have missed scanning properly. Aldi cashiers scan items far too quickly for the customer to check whether every item was scanned properly, as the customer is busy removing items that are filling the tiny removals area with considerable speed.
In any case, it is not the customer's responsibility to ensure that every item was scanned. Nor is it realistic for the customer to check the receipt against all bagged items after paying.
I do not intend to return to Aldi in view of this dishonest policy, as I can never be sure that the cashier has scanned every item. I am not responsible for any missed scans the cashier might make, and I do not wish to be criminalised for any items the cashier might miss scanning.
Nor does my wife wish to be humiliated in public again in our local store.”
“I would like to give a big thumbs up to the click and collect team at the Norton Stoke-on-Trent Aldi. They arrive with your shopping in a few minutes are very pleasant and will help you to put it in to the boot of your car if you need them to. As a shopper I always pick fruit and veg in good condition and good dates on other food items, so i was concerned this would not be the case if someone else picked it for me but i have found that it is picked as if i was doing it myself. I have been going for a few months now and will continue to do so for many more. Well done.”
“Absolutely terrible service received my ordered wrong planned to have it exchanged the company had no problem picking up my ordered off me but then no reply at all, I sent them several emails with not one reply to any of them! I rang customer services to which I was hung up on twice, transferred to 4 different people to go through the same procedure to them be told after 1 hour 30 minutes on the phone that they are now out of stock and no idea to when they will be back in!
I do not recommend this company at all the service is disgusting!”
“Ordered 2 garden roll out paths but only 1 delivered. Have spoken to a customer services person who could only mail the online order department. Not a good service as I still have not been contacted by them.”
“Used the Click & Collect today at Gorseinon store. It's the first time we have ever done this. We literally laughed all the way home because it was that easy and we wondered why we haven't done it before. Brilliant”
“My grocery bill has almost doubled consistently after they completely remodeled the store in Roeland park, kS. I kept thinking that maybe I was just buying expensive
stuff. But others say the same. And I’ve tried to watch what I buy and still shocked by price hike! I used to always be pleasantly surprised at how much my food bill was but in almost half. For sure we are payi
T for the stupid remodel.”
“I ordered two items online from Aldi. They arrived separately via two separate carriers. The communication from Aldi, quality of the products, professionalism and communication of the couriers were first class. Definitely a five star experience for me.”
“I used the click & collect service in Northampton for the first time today. Absolutely fantastic. I arrived at the bay, text the number required and within 5 minutes, the lady arrived with all my bags, she helped me to load the car and I was on my way. The dates on the food were great and so was the meat, just what I would have picked myself. Fantastic, I will be back next week. Thank you.”
“Never been more unhappy with a company or it’s customer service. Ordered the scalloped bed as soon as it was available, the base was delivered however the headboard was not. I was advised just a headboard could not be sent but the base had to be collected and the order put through again. The collection was organised the first time and they never showed up meaning I had to call yet again. I was told to call back as soon as the bed had been collected and they would arrange for a new one to be delivered as soon as they had confirmation it was collected. I have had to call around 15 times since then (having to wait up to 40 minutes in a queue sometimes) to get a replacement bed. Every time I have called I have been told something different. There has been no resolution other than just to wait for the replacement to be processed but they are unable to tell me when that will be, I have never even been offered a refund. I have asked to speak to a manager and been told they will call be back however never did. It has been over a month now since ordering this bed. I am extremely disappointed that they took a substantial amount of money from me and are not even attempting to help at getting a replacement. I have been extremely patient up until this point however am at the end of my tether now.”
“I have shopped at aldis for years mainly at Archer Rd Sheffield which has always been fine. Yesterday I went to st James's next to Graves sport centre Norton. It was a Thursday and quite. Everything was fine until we arrived at the check out. The girl started before we were ready and virtually pushed the food through. I asked her to slow down and she answered is was acting under instructions. We spent over a £100 but the experience was dreadful. I spoke to the manager who wasn't very interested. Will never return. Very awful shopping experience.”
“Aged Reserve White Cheddar, used to be one of the best things you could get at Aldi. I've recommended it to people dozens of times. The recipe and packaging have changed. Who cares about the packaging, the flavor is now completely different - and boring.”
“Love Aldis service and price always spot on . My only complaint is when you out of something dont say it seasonal. Like cole slaw and corn starch. Your just out of it, no biggie.”
“I love the top quality produce and great prices no unnecessary frills staff are fast on the checkouts to get you on your way shows just how slow other supermarket checkout staff are”
“Great experience shopping today in Aldi on the belgard road tallaght. Staff member Robert was so helpful to my mother assisting her to pick flowers and overall has a great repore with customers even though he was very busy at the time. Really great customer service thank you Robert and thanks to Aldi!”
“We have always enjoyed the Fishmonger 4 Chunky Battered Haddock Fish Fillets. They now have a "Improved Recipe". What a shame, they have totally changed the flavour and texture. Why do they have to try improve something that is already good. Its the last lot we will buy there, unless it goes back to the original recipe. It's back to the Iceland Fish Product now.”
“Worst experience do not buy any large gym equipment from them. Got 1 out of the 3 parcels needed waited over a month nearer 2 now for the parcel.
Returned the item and still no refund after I sent proof of return 3 weeks ago What a joke. Now my return has gone missing in the post too and won’t give me my money back which is £300 and I need to back. Fed up with them need to try harder”
“Not enough vegan options. Veganuary was good while it lasted but now all the stores I have been in have nothing left! Now I have to go back to shopping elsewhere to get everything I need. Vegan is a lifestyle not a phase.”
