“I ordered two items online from Aldi. They arrived separately via two separate carriers. The communication from Aldi, quality of the products, professionalism and communication of the couriers were first class. Definitely a five star experience for me.”
“I used the click & collect service in Northampton for the first time today. Absolutely fantastic. I arrived at the bay, text the number required and within 5 minutes, the lady arrived with all my bags, she helped me to load the car and I was on my way. The dates on the food were great and so was the meat, just what I would have picked myself. Fantastic, I will be back next week. Thank you.”
“Never been more unhappy with a company or it’s customer service. Ordered the scalloped bed as soon as it was available, the base was delivered however the headboard was not. I was advised just a headboard could not be sent but the base had to be collected and the order put through again. The collection was organised the first time and they never showed up meaning I had to call yet again. I was told to call back as soon as the bed had been collected and they would arrange for a new one to be delivered as soon as they had confirmation it was collected. I have had to call around 15 times since then (having to wait up to 40 minutes in a queue sometimes) to get a replacement bed. Every time I have called I have been told something different. There has been no resolution other than just to wait for the replacement to be processed but they are unable to tell me when that will be, I have never even been offered a refund. I have asked to speak to a manager and been told they will call be back however never did. It has been over a month now since ordering this bed. I am extremely disappointed that they took a substantial amount of money from me and are not even attempting to help at getting a replacement. I have been extremely patient up until this point however am at the end of my tether now.”
“I have shopped at aldis for years mainly at Archer Rd Sheffield which has always been fine. Yesterday I went to st James's next to Graves sport centre Norton. It was a Thursday and quite. Everything was fine until we arrived at the check out. The girl started before we were ready and virtually pushed the food through. I asked her to slow down and she answered is was acting under instructions. We spent over a £100 but the experience was dreadful. I spoke to the manager who wasn't very interested. Will never return. Very awful shopping experience.”
“Aged Reserve White Cheddar, used to be one of the best things you could get at Aldi. I've recommended it to people dozens of times. The recipe and packaging have changed. Who cares about the packaging, the flavor is now completely different - and boring.”
“Love Aldis service and price always spot on . My only complaint is when you out of something dont say it seasonal. Like cole slaw and corn starch. Your just out of it, no biggie.”
“I love the top quality produce and great prices no unnecessary frills staff are fast on the checkouts to get you on your way shows just how slow other supermarket checkout staff are”
“Great experience shopping today in Aldi on the belgard road tallaght. Staff member Robert was so helpful to my mother assisting her to pick flowers and overall has a great repore with customers even though he was very busy at the time. Really great customer service thank you Robert and thanks to Aldi!”
“We have always enjoyed the Fishmonger 4 Chunky Battered Haddock Fish Fillets. They now have a "Improved Recipe". What a shame, they have totally changed the flavour and texture. Why do they have to try improve something that is already good. Its the last lot we will buy there, unless it goes back to the original recipe. It's back to the Iceland Fish Product now.”
“Worst experience do not buy any large gym equipment from them. Got 1 out of the 3 parcels needed waited over a month nearer 2 now for the parcel.
Returned the item and still no refund after I sent proof of return 3 weeks ago What a joke. Now my return has gone missing in the post too and won’t give me my money back which is £300 and I need to back. Fed up with them need to try harder”
“Not enough vegan options. Veganuary was good while it lasted but now all the stores I have been in have nothing left! Now I have to go back to shopping elsewhere to get everything I need. Vegan is a lifestyle not a phase.”
“Today I used the click and collect service at Aldi in kingswinford best £4.99 I’ve ever spent The young lady who brought my order to the car was so courteous and efficient my order was perfect what a great experience would definitely recommend this service thank you Aldi”
“Did our second click and collect shopping order with Aldi (the first one went well, so had no concerns) my husband went to collect and replied to the text with our name what bay he was in, whilst he was waiting another man drove in to collect his order. When the first order was brought out, my husband got out the car, assuming it was our order as he had got there first, he told the lady bringing the order out his name, to be told that wasn't the name on the order, so it must be the other man's order. He waited back in the car while they loaded the other mans car up, then they brought out another order and loaded it into our car, as the lady was putting bags in the car my husband noticed that the items in the bags didn't look like our shopping. He rang me at home to check some of the things we'd ordered and confirmed that the shopping he had been given wasn't ours. He went into the store and explained, when they checked they realised that they had given our order to the other man who had been waiting and my husband was told to go back in 1 hour whilst they re picked our shopping. When he went back, he noticed that the man who had been given our order was also back, when the lady came out of the store, she told my husband that they hadn't re picked our shopping as they had got in touch with the man who had been given our order by mistake. She then took the shopping out of his car and put it straight in our car!! When we finally got our shopping home and unpacked it, we had items missing from our order and frozen items that were no longer any good!!! Also, due to the current circumstances, we were not happy that our shopping had been given to someone else, gone in their car and their home, before it was given to us!!! Unfortunately, my husband is a bit soft and didn't think to refuse this shopping and demand that we had our shopping re picked. He did however ask if we could get a refund, even if it was just the £4.99 we had paid for the click and collect, to be told they can't give refunds in store and we'd have to do it on line. When I looked on line, their is no option for refunds on their click and collect orders, it just says to take products back to the store if there are any problems. We'd already wasted enough time and petrol going to and from Aldi for one day, so in the end put it down to a loss, but we won't be doing another click and collect with Aldi. We will go back to the other supermarkets and use their click and collect service, who are free to use or a lot cheaper than the £4.99 we paid at aldi and who offer a much better click and collect service!!!”
“I have bought Aldi beef olives previously and always been fine. Cooked some today same timings as directed plus temperature and they were awful. Stuffing was falling out middle and when dished up tasted like sandpaper. Yuck never again!”
“My first ever Click & Collect - good experience. This service at Welwyn Garden City was very good - quick, efficient, member of staff very pleasant, only one item not available, and no substitutes! Only downside is high charge £4.99 for Click & Collect, I don’t object to charge - just the amount. I believe some supermarkets charge £1.50 and deliver for FREE dependent on amount spent. Do like the compostable delivery bags 👏🏻👏🏻 👏🏻”
“I bought a micro Scalextric as a present for my son. Broke the first time we used it - terrible quality, very flimsy.
Very disappointed in this product. Will not be shopping at Aldi again.”
