“Today I used the click and collect service at Aldi in kingswinford best £4.99 I’ve ever spent The young lady who brought my order to the car was so courteous and efficient my order was perfect what a great experience would definitely recommend this service thank you Aldi”
“Did our second click and collect shopping order with Aldi (the first one went well, so had no concerns) my husband went to collect and replied to the text with our name what bay he was in, whilst he was waiting another man drove in to collect his order. When the first order was brought out, my husband got out the car, assuming it was our order as he had got there first, he told the lady bringing the order out his name, to be told that wasn't the name on the order, so it must be the other man's order. He waited back in the car while they loaded the other mans car up, then they brought out another order and loaded it into our car, as the lady was putting bags in the car my husband noticed that the items in the bags didn't look like our shopping. He rang me at home to check some of the things we'd ordered and confirmed that the shopping he had been given wasn't ours. He went into the store and explained, when they checked they realised that they had given our order to the other man who had been waiting and my husband was told to go back in 1 hour whilst they re picked our shopping. When he went back, he noticed that the man who had been given our order was also back, when the lady came out of the store, she told my husband that they hadn't re picked our shopping as they had got in touch with the man who had been given our order by mistake. She then took the shopping out of his car and put it straight in our car!! When we finally got our shopping home and unpacked it, we had items missing from our order and frozen items that were no longer any good!!! Also, due to the current circumstances, we were not happy that our shopping had been given to someone else, gone in their car and their home, before it was given to us!!! Unfortunately, my husband is a bit soft and didn't think to refuse this shopping and demand that we had our shopping re picked. He did however ask if we could get a refund, even if it was just the £4.99 we had paid for the click and collect, to be told they can't give refunds in store and we'd have to do it on line. When I looked on line, their is no option for refunds on their click and collect orders, it just says to take products back to the store if there are any problems. We'd already wasted enough time and petrol going to and from Aldi for one day, so in the end put it down to a loss, but we won't be doing another click and collect with Aldi. We will go back to the other supermarkets and use their click and collect service, who are free to use or a lot cheaper than the £4.99 we paid at aldi and who offer a much better click and collect service!!!”
“I have bought Aldi beef olives previously and always been fine. Cooked some today same timings as directed plus temperature and they were awful. Stuffing was falling out middle and when dished up tasted like sandpaper. Yuck never again!”
“My first ever Click & Collect - good experience. This service at Welwyn Garden City was very good - quick, efficient, member of staff very pleasant, only one item not available, and no substitutes! Only downside is high charge £4.99 for Click & Collect, I don’t object to charge - just the amount. I believe some supermarkets charge £1.50 and deliver for FREE dependent on amount spent. Do like the compostable delivery bags 👏🏻👏🏻 👏🏻”
“I bought a micro Scalextric as a present for my son. Broke the first time we used it - terrible quality, very flimsy.
Very disappointed in this product. Will not be shopping at Aldi again.”
“I bought a pair of blue and white striped, yellow sole rimmed wellington boots, size 4. I used them for a couple of weeks to walk my dog down country lanes. They started to leak. I am very disappointed with this product. For one because of the short period that they were waterproof and secondly because they were on the pricier side of Aldi's products.
My friend experienced the exact same issue with the same product which highlights to me a design flaw.
Do not but! Beware! Waste of money!”
“Payment on Click n collect declined everytime!! in store works perfectly. Bank nothing wrong with card, Aldi did not respond to a call back iwas to recieve. Customer Service useless”
“We went in to the madeley store telford as a couple. Were both key workers and have to do our shopping together. A member off staff saw us walk in and didnt say anything. Walked straight passed her. Been in there doing our shopping and a member of staff comes over and asks if were together. When we explained we was together he escorted my husband out like he was a criminal even though he was leaving the store anyway as asked! Theres one thing being asked to leave politely and theres one thing being escorted out like youve stole something. There were loads of other people in couples so why were we the only ones to get escorted out!!!! Disgusting complaint email sent”
“We bought a lasagne from Aldi which used to be good but it now peppery, mush instead of meat and no genuine Italian flavour. Very disappointed. All their food appears to have chilli and pepper in everything!!!! Not they had on their selves 10years ago with good European food.”
“Moved in with my aunt for lockdown as we both live alone. We went to Aldi today to do our shopping. We buy our own food so need to both go into store. My aunt doesn't drive. I understand the rules about only one person per household but we are not a couple!! We were not allowed to share a trolley but could both shop together if we had a trolley each. The manager said they needed to keep people safe but we were still allowed in the shop together. Couldn't share a trolley but could queue at the tills with people we don't live with where there was no social distancing in place. If you are trying to keep people safe Aldi then what happened to social distancing?????”
“ALDI needs to pick up its game. Most of the staff are rude and disinterested in providing any level of customer service. People shop in ALDI because they're cheap, no other reason. I get in and out as quickly as I can and don't bother acknowledging the cashier unless they say hello first. I suspect most customers feel the same way. It's sad considering the effect this must have on the mental health of the staff.”
“I would just like to say thank you to the Aldi store in crewe on Sunday 24th January on making sure all customers were safe by not letting groups of people into the store at a time. It was a shame to see the person that was stood on the door was getting abused by people and acted in a very calm and professional way. It’s nice to see a supermarket taking covid seriously and making sure that everyone is wearing a mask, thank you crewe Aldi.”
“I completed my first click & collect at Ledbury's Aldi on Tuesday. I found the website easy to follow and the pick up extremely efficient with a very polite young man loading my shopping into the car for me. Brilliant Aldi I'll definitely be doing it again.”
“I emailed aldi last Friday to complain about a member of staff who was complaining about having customers in the clacton branch.. I wish I would have got the elderly ladies name who was left upset after this staff members outburst. Obviously nothing will be done as the reply I received was thanking me for my comments!”
“Today were to aldi Wellington, Telford. You can go in just one person per trolley, this mean you need to have a trolley and your wife need to have another trolley ( s..t idea).
Two staff personal did not wear masks, they said they have asthma, ok they can ware face shields I think if they realy want taught rules. Even a guy with asthma can spread covid 19. Or the guys with asthma need to stay home with this restriction is tier 4. Ok they and came back to work on tier 2 ( I think). I took a picture with one of them and after this I was ask to leave the store.
I need to mention me and my wife wore the masks all the time on nose and chin. After picture and challenge them to ware the masks one rude guy stuff from picture ask security to take us out.
I will never use that store and I will post my story in all media.”
“Last night I tried to register and place an order for Click and Collect as a Senior Citizen customer of Aldi of many years standing. I managed to get a slot and eventually to order most of which I required and went to checkout. Then the problems started!
- my payment of £34 was declined
- thinking I had entered an incorrect number I started again
- payment declined told to contact my bank for a passcode
- phoned bank who cannot issue said code as ido not have a mobile!
- phoned Aldi who told me that I must have this as I am a new customer!
- asked my daughter for help and she entered her details but my address
- got to payment and it keeps coming up with the Sheppey Store Kent, when we are in Bexhill East Sussex - a 250 mile round trip?
Would a farce. Do you not want customers - I am not the only person in the UK without a mobile, why are you discriminating against me by preventing me from availing myself of this service when I am a Vulnerable Person during this pandemic?
Shame on you Aldi”
“My 2star rating was given , based on service today at Aldi Harlescott.,13.15. No hand gel by front door.
Till person was touching her nose and mouth then rubbed her eye whilst serving the person infront of me. When it was my turn I noticed that she didnt use hand gel ,I asked her if she could use before handling my produce.
She did this straight away
She then complained to her colleague that Id asked her to do it, the following customer said 'poor you , your hands must be sore, '
I could have refrained from this review, but on hearing her remarks, I felt it necessary to comment.I tried calling the
store but no pick up.
I really do feel that till persons should gel up before each customer to help keep us all safe.”
