Aldi Reviews

Name: Aldi
Rating: 2.54

2.5 Rating 1,339 Reviews

36 %

of reviewers recommend Aldi

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2.5

Based on 1,339 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aldi 5 star review on 20th February 2025

Robyn From Hoppers Crossing Victoria

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No packing at the till! This rule is simply absurd. I am a speed shopper, supper organised with my large IKEA bags lining the trolley ready to throw the items in and get out. Last night in Aldi Somerford the cashier stated no packing, I politely said I will be much faster as all I do it throw items into the bags. She said NO. I reassured her it would be no different for her and that it would be quicker for all concerned. She got up out of her kiosk took out my 2 IKEA bags and put them on the floor saying NO you will not. I asked her why Aldi have this rule. Her response was that ‘it is not fair on other customers.’ I would like to understand the real reason for this decision because if it is ‘speed’ I can honestly confirm it is faster for me to simply push the items into my IKEA bag than it is to place them into a deep trolley!!! This process doubled the time at the till for her and I. A little advice from one who works with people all day every day. ‘Seek to understand and assess the individual situation with kindness rather than imply rules simply for the sake of rules!!! ‘”

Helpful Report

Posted 4 years ago

“Bought the Carlos takeaway bacon double cheeseburger pizza and for £1.95 I found the quality of it terrible, stuck to the baking tray and all broke up, even though I followed instructions, a very poor pizza indeed, won't buy it again”

Helpful Report

Posted 4 years ago

“I ordered some Christmas lights from their online store and two weeks later they messaged me to say they were out of stock. It was too late then to order any from anywhere else for them to be in time for Christmas and I do not go to the shops.”

Helpful Report

Posted 4 years ago

“Store chaotic Toilets filthy male assistant threw my shopping in my trolleyWhen I said I wanted to pu them in my bags he became very angry and shouted I was a troublemaker so that I can get a free bottle of wine! I'm nearly 80 years of age and just 5 feet tall Very distressing The manager in Eastbourne wasn't interested Appalling”

Helpful Report

Posted 4 years ago

“Aldi Chicken Tikka Masala has been changed and not for the better. I have purchased this item every week for over a year. This week the packaging has changed as so has the recipe. It does not taste like it previously did and I won't purchase this like I used to.”

Helpful Report

Posted 4 years ago

“I go at 7.30am every Monday to Aldi in Walkden. The staff are fantastic. Even though they are very busy, they will always stop to help you. They are always polite and friendly. I am so impressed!”

Helpful Report

Posted 4 years ago

“Went to Bakewell Aldi Saturday 12th December, so many people crammed into the isles it wasn’t safe, back in March and April there was someone on the door keeping numbers down,cleaning trollies and generally being helpful and I praised them for it to all and sundry,not now though, indeed completely the opposite,their behaving totally irresponsibly, risk them if at your peril.”

Helpful Report

Posted 4 years ago

“Terrible customer service on the phone and online. Received faulty item so returned. Tracked and traced return and Aldi has received. Aldi do not send confirmation of return neither informing me about refund. Contacted Aldi by phone and after lengthy phone calls they cut you off and never phone back. Request to talk to a manager and none contact. Phone customer service inform you off different info. Contacted social media and they do nothing. Aldi do everything to keep your monies and refuse refund. Appalling customer service. Buyer beware do not shop with Aldi until they improve policies and provide a good customer service. I have no option to go to ombudsman and also attempt to get a refund by my bank.”

Helpful Report

Posted 4 years ago

“I got in touch with Aldi at the end of October to have a copy of my online purchase of a stroller, having an upcoming flight in December I thought well ahead. Every week they send a wrong receipt or nothing at all, only the whorehouse could deal with it apparently and they didn’t do anything. Someone got in touch beginning of December , they were the guarantee company and they were going to deal with it on my behalf, I have to wait further 9 days... guess what ??? 9 days have gone and NO ONE GOT IN TOUCH ! Disgusting appealing service! They don’t care if theire customers”

Helpful Report

Posted 4 years ago

“Got stopped in the Ashton under lyne store and my bags searched because they didn't have the item I wanted and I was leaving the shop with nothing.I had my granddaughter with me.I will never go into that store again .I'm glad I kept the receipts for the items I'd bought in other shops.”

Helpful Report

Posted 4 years ago

“Suarez Red Wine was like vinegar! Awful. Not for me. You get what you pay for.”

Helpful Report

Posted 4 years ago

“I would just like to congratulate my local Aldi store in Kidsgrove. I always find that the staff are pleasant and helpful. I was served today by Debbie and could not fault her assistance. The store was not overcrowded and the traffic light system works extremely well.”

Helpful Report

Posted 4 years ago

“Prob not the place to say it but how could you put up an add with turkey and ham that’s over cooked , Tesco win hands down B”

Helpful Report

Posted 4 years ago

“I have bought several cans of Activ deodorant recently , where the spray/atomiser stops working after a couple of uses. When contacting customer services I am told they can only be returned or exchanged with a receipt. Surprisingly I don't hang on to my shopping receipts for weeks. Very disappointed in product and "customer service"”

Helpful Report

Posted 4 years ago

“Fake products Aldi why is the 39pence Aldi Cream crackers sometimes tasty and most times tasteless and bland like ply wood? The ginger l bought was pale green inside like it was artificially grown in a factory, not naturally planted? Not to mention the arrogant unhelpful rude staff What a chicanery !!!”

Helpful Report

Posted 4 years ago

“I have been a loyal customer at Aldi long before you built your large superstores but after my experience this morning at your Fulwood Preston store I will not be returning certainly not until Covid is under control. No trolleys are sanitised, the sanitiser containers which there were two one was completely empty and the other nearly empty [this was this morning at 10.30 a.m.] No control on how many people enter the store and there were several customersnot wearing masks the age of these persons males between 20-30 years old. Also a large number of staff were not wearing masks. According to your website it is "mandatory to wear masks in your stores". One particular man was sniffing coghing and spluttering over the food regularlys putting his hand to his nose and then handling food. I brought this to the attention of one of your staff also the lack of face masks and was met with a "blank" look. When I reached the checkout and was paying for my goods one of these men attempted to come very close to me when I politely asked him to "give me some space and mentioned he was not wearing a face mask". As a customer in your store I expect your Company to employ suitable staff to marshall the store and not take such a cavalier approach to a very serious virus. As of 22 Nov there were over 6,500 confirmed Covid cases in Preston!”

Helpful Report

Posted 4 years ago

“Hi I went to 2 different Aldis this weekend - the Sundon Park Luton store clean ordered queuing system - great compliance with mask wearing .Lovely security guard overseeing , calm organised shopping experience with orderly queue at the sanitising station On Friday I went to the Catford/ Lewisham branch - security guard on his phone , a large number of people not wearing masks . I stood at the designated sanitising stations, not one person used the hand gel or wiped their trolley / basket .The store was extremely crowded and no one seemed to be monitoring and not all staff wearing masks - it was an awful frightening experience and very much appeared like the profit motive was outweighing any public health concerns - I left very quickly So the question is why this lack of consistency and who is responsible for overseeing and manage this”

Helpful Report

Posted 4 years ago

“The customer service by Gemma at Leicester Meridian was excellent. She overheard me commenting about an out of stock item and went and fetched me one without being asked.”

Helpful Report

Posted 4 years ago

“No customer service 13 people in one line. Only 2 cashiers open, finally they opened another line This no way to treat customers. Could you see Shoprite w 13 people in line?! It boils down to corporate greed, too cheap to hire another person, rather keep it in THEIR pockets!!!!!!!!!!!!!!!!!!!”

Helpful Report

Posted 4 years ago

“I went into Aldi in Dover this morning 16/11/2020 at 0930. It was packed with only one checkout open and queues right to back of the store. Not only that but there was no social distancing whatsoever!! I beat a hasty retreat. Utterly disgraceful AND SHAME ON THEM.”

Helpful Report

Posted 4 years ago

Aldi is rated 2.5 based on 1,339 reviews