Aldi Reviews

Name: Aldi
Rating: 2.54

2.5 Rating 1,339 Reviews

36 %

of reviewers recommend Aldi

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Metrics

2.5

Based on 1,339 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aldi 5 star review on 20th February 2025

Robyn From Hoppers Crossing Victoria

Anonymous

Anonymous // 01/01/2019

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“Aldi, the great British rip off.”

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Posted 4 years ago

“Terrible company. Please avoid their online purchase. I bought a television 3 weeks ago, till now no television. I requested for a refund, they said I should wait for another 14 days to get my money back. Terrible customer service. Be warned, avoid this company.”

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Posted 4 years ago

“I suppose the thing to do is read reviews of whatever store you intend to visit. That way nobody would end up going to this horrible company and staff would not feel compelled to write fake good reviews. I find it puzzling how this company have managed to retain a score of 46% all this time with so many negative reviews.”

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Posted 4 years ago

“Awful company take faulty goods back but keep your money. They are breaking all regulations regards refunds but couldn't care less. I have now handed the matter over to consumer advice.”

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Posted 4 years ago

“I was told to leave store at Sheerness by the manager-my crime ?I said to till girl that talking through me to next till girl isn't a good look-she gives attitude and says I'm being rude and manager comes over and she asks me to leave Also staff are not allowed to take customer to product should they ask Straight from managers mouth lol”

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Posted 4 years ago

“Crook Aldi is staffed by children and ran by a manager who doesn't want to tell his mates off. No social distancing is maintained by staff. They remove masks and cough constantly over the products they are unpacking. They are right behind you when you turn around and if you say anything you are met with rudeness. It's the females that are the worst, total attitude, black roots and fake eyelashes so caked in gunk that they look stoned. Then there's the tills, 1 and 2 open so your back to back and the cashier forces past you whilst your in the tiny till isle with your trolley, again you get attitude if you chastise them for it. The complaints are fed back to the store manager who does nothing and then the area manager who does even less. I've seen him speed into the car park and swerve into the space like he's in the wacky races and then leaps out of his car like he's 007. The store is a let down to Crook, none the wonder people say several staff are off with Coronavirus. I've started shopping elsewhere.”

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Posted 4 years ago

“WORST ONLINE SHOPPING EXPERIENCE EVER! I just want to return the faulty wardrobe . Took 3 day off work in total to wait in for a collection but your XDP carrier didn't turn up in 3 occasions, your customer service is not helpful either, just want to check if this is how a business like yours should run? WORST ONLINE SHOPPING EXPERIENCE EVER! order no.40238855”

Aldi 1 star review on 17th September 2020

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Posted 4 years ago

“Cheap prices at Aldi for sure, but sadly the quality is not there. Neither is social distancing. Strange company really. As nearly all the reviews on here are negative they cannot all be wrong. What is stranger is that this company obviously take no notice whatsoever of bad reviews and take steps to rectify them.”

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Posted 4 years ago

“Great products and great prices! I. I use Instacart and always do my grocery shopping at Aldis. If you are ooking for value,(who isn't) then Aldis is the place to go. Jim”

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Posted 4 years ago

“A self review again, this time from Burnage.Just shows how bad they are when they have to resort to such tactics.”

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Posted 4 years ago

“Aldi in Burnage, Manchester is run by fantastic friendly staff and there covid protection measures are excellent”

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Posted 4 years ago

“Fruit and veg are disgusting easy peel orange taste mouldy had to throw away so no point expecting a bargain be as well go and buy elsewhere and get your moneys worth”

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Posted 4 years ago

“What a nasty, horrid and disreputable company this is, Isn't it. All we can hope for is that one day they may go out of business here and those nasty rude staff members, including the managers, find themselves jobless. This company are only like this over here and not in their home country, where such behaviour would not be tolerated by the customers. I no longer shop there because of this. complaining to their head office is a toatl waste of time. If staff are not wearing masks then report them. STAY AWAY!!”

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Posted 4 years ago

“Aldi Henbury Bristol. No staff wearing masks apart from dangling around their necks if at all. When mentioned to girl on checkout all she said was yes she was wearing mask just that is was under her face. She was rude with big attitude. I will not shop at Aldi now until Covid is over.”

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Posted 4 years ago

“Store number 46 in Brooksville on Cortez boulevard Hernando County Florida. They sell bad meat and they acknowledge it to my face. Apparently it happens often. Make sure to save your receipts! They also DO NOT stand behind there refund policy.”

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Posted 4 years ago

“Aldi - New Basford, Nottingham. If you want to be screamed at and humiliated by the staff who have no consideration for social distancing then this is the place for you. Having shopped there since it opened the staff have up to now been wonderful. Today, the checkout girl had it in for me from the moment I put down my first item. She told me to take it down as she didn’t want it on her conveyor belt. Which I did. Having finished placing the rest of the items down the checkout girl then told the customer behind who only had a couple of items me to squeeze past me as she wanted to serve her first. With no social distancing the customer did as she was told. Then it was my turn. I obviously wasn’t placing my items back into the trolley at a fast enough pace to please her so she then started pushing them in. At that point I quietly spoke to her asking her not to push them in. Well, at that point all hell broke loose! She started screaming and shouting at me that I was being rude. I explained to her quietly that this was embarrassing and I might just need to walk away to avoid the onslaught of verbal abuse. To which she replied that it was my choice, it didn’t bother her as she would get somebody else to put the shopping away. I carried on loading my trolley and paid . When I took my receipt off her she then started screaming and shouting again that I was being rude . All this was happening in front of other customers who just stood there shocked by her behaviour. Finally, I said please could I speak to the manager - to which she shouted, “I AM THE MANAGER!” When we, the customers, speak to people we are rightfully asked to be respectful and polite. Surely the same should be asked of the staff at Aldi.”

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Posted 4 years ago

“I am totally dumbfounded by all these poor ratings. Why on earth do people go there in the first place. It's not as if you are getting quality or good treatment by staff. You are certainly not being in a safe environment right now with Covid and the total lack of social distancing in their stores. Add this to the selfish people who refuse to cooperate with any request to keep safe and you have a recipe for disaster. Then of course those who think if they have a mask on they are safe. This inspite of all the publicity to the contrary. STAY AWAY from this company.”

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Posted 4 years ago

“Abysmal Customer Services. After 2 no shows from their allocated courier I cancelled and asked for a refund. Now 65 days later and after many phone calls still fighting for refund. They and their equally terrible couriers will try at all cost not to give you a refund. Lies, Lies and still more lies. They will give any excuse to stop you speaking to a manager or supervisor. Be aware DO NOT use online shopping if you want it to be hassle free. Now in the hands of my bank to get a refund. If not forthcoming i will seek legal redress. Worst online customer services and couriers in the world. I wont shop there again. Why cant i give a minus rating?”

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Posted 4 years ago

“Aldi is cheap for some things and that is the only reason I go there. A lot has been said about poor COVID 19 response by this store. I go there late evening when it is not busy. Last time I went they had spray but had run out of cloths to wipe down the hand baskets. No hand sanitiser. Many of the staff seem less then enthusiastic about working there. My reason for complaining today is because I am just now trying to eat ‘sweet pepper’ fish cakes (sweet peppers are salad peppers and are not the same as the hot chillies, the main difference being, they are not hot. I can’t eat hot food as it does not suit my digestive system. Hence I purchased these believing they were NOT HOT! ). Can you imagine how I felt when I sat down to my meal and then finding it was so hot I could barely eat it. Because I hate waste and finding an alternative means defrosting something I will take the risk and try and work my way through it. I also will in future steer clear of anything from Aldi that is breadcrumbs for the good reason that mostly these concoctions have so much crumb that the protein content must be almost non existent. In conclusion, under normal circumstances, quite a bit of good but, especially in respect of pricing, but best to be choosy.”

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Posted 4 years ago

“for angel care monitor I was over the moon £70 saving on most stores. I placed my order 3-5days delivery 18days later and several phone calls and emails later my order has been lost and now out of stock!!! So I’m now stuck fitting the bill for the extra cost of this item aldi not willing to correct this mistake in anyway wouldn’t recommend ordering anything online from them.”

Helpful Report

Posted 4 years ago

Aldi is rated 2.5 based on 1,339 reviews