Aldi Reviews

Name: Aldi
Rating: 2.54

2.5 Rating 1,339 Reviews

36 %

of reviewers recommend Aldi

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Metrics

2.5

Based on 1,339 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aldi 5 star review on 20th February 2025

Robyn From Hoppers Crossing Victoria

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Re: Bon Appetit continental croissants (8), best before date 15/07/2021. We purchased a packet of these croissants on Tuesday 6th July 2021. Opened them on Wednesday 7th July only to find 2 of the croissants were growing green mould. We will never buy these again.”

Helpful Report

Posted 4 years ago

“I shop in ALDI stores not because the prices are "ridiculously low" according to one review but because of food quality and always fresh fruits and vegetables. If ALDI have a store in my zip code, I believe the prices will be compatible with Balducci and Whole Foods. The prices are reasonable considering their real estate location. I recommend ALDI stores to all my friends.”

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Posted 4 years ago

“Just get the items in stock and stop wasting people’s time.”

Helpful Report

Posted 4 years ago

“Terrible, slow delivery on their online special buys. They don't inform customers how long for shipping at the point of sale, and even if the product is delayed then they still don't inform customer that its delayed, the ETA or offer a full refund.”

Helpful Report

Posted 4 years ago

“I purchased the planter from my local Aldi and I these are the instructions that they have related to the planter. Great for beginners, Aldi’s wooden raised planter holds up to 220 pounds, and the planter capacity is around 15 gallons. It includes a water-repellent foil liner that separates the wood from the soil. Let me inform you not to buy it has already broken and now my veggies are on the ground. A total waste of money.”

Helpful Report

Posted 4 years ago

“If I could give this particular store a negative star rating I would. They get no star from me, although I have to give it one to post this review. I was forced to do that! I never thought it would come to the fact that I would have to put Aldi's on a no-shopping store list. On May 24th 2021 Aldi's got on my list. Reason being is that I was accused by store management of shoplifting. And after probing and asking questions myself after the incident I was accused of shoplifting because of mistaken identification, profiling me because I was a black woman with a backpack, defaming my character because you embarrassed me in front of the entire store and did not kindly, politely, and professionally take me in the back to resolve the matter without humiliating me in public display in front of the entire store. Also, in which I even found out from management, that the person who stopped me did not follow their protocol. Not to mention you traumatized me to the point that I will not and hesitate carrying backpacks or any large purses into stores. I have emotional distress in cringing at the fact that if I had not offered to let you look in my bag to vindicate myself from your accusations, that you would have called the police to resolve the matter and there is no telling how that outcome would have been if they were officers that came with the attitude or same spirit you were in when you stopped me that night! You're not just going to brush it under the rug like it was just an oops I made a mistake and we're going to resolve the issue internally with a slap on the hand, retraining, and offer me a gift card as if the incident was of no significance. Shame on you! It does matter to me! It means nothing when you use my nationality as an example, and a lot of times, most of the time erroneously, but when the table turns then it's of no significance. Shame on you!”

Helpful Report

Posted 4 years ago

“did a click and collect and recieved a message from the store saying a tote had been left and to please contact to arrange pick up. Phoned the unhelpful customer service dept and was eventually passed on to click and collect who informed me that I had to deal with it instore. Goes to store who have lost the tote so no idea what's been left. No shopping and no refund. Customer service is appalling with a couldn't care less attitude. will not be shopping at Aldi again.”

Helpful Report

Posted 4 years ago

“ABSOLUTELY HORRIBLE EXPERIENCE AT THIS STORE ALMOST EVERY VISIT. I HAVE BEEN SHOPPING AT THIS STORE FOR OVER A YEAR AND IVE HAD ENOUGH!!!!!!!! IM NEVER GOING TO SHOP AT ALDI TODAY AFTER TODAYS EXPERIENCE. RUDE EMPLOYEES IGNORING YOU AND TALKING TO COLLEAGUES INSTEAD , THROWING MY.PRODUCT OVER THE COUNTER ON THE FLOOR WHILE SCANNING, HORRIBLE MANAGEMENT AND ALWAYS EMPTY SHELVES AND THE EMPLOYEES GIVE ABSOLUTELY 0 FUCKS ABOUT CUSTOMER EXPERIENCE. I HAD TO WAIT 20 MINUTES TO GO THROUGH A ONE PERSON QUEUE BECAUSE THE PERSON IN FRONT OF ME SPILLED SOME WHIPPED CREAM AND THE ALDI EMPLOYEE STARTED SLOWLY CLEANING EACH AND EVERY PRODUCT IN DETAIL BEFORE SCANNING IT ABSOLUTELY OUTRAGEOUS THEN HE LEAVES HIS TILL HALFWAY THROUGH WHEN HE COULD CLEARLY SEE I WAS IN A RUSH. NO APOLOGIES FOR THE DELAY NO HELLOS NOTHING!!!!!!!!! CUSTOMERS BEHIND ME WERE GETTING FRUSTRATED AS WELL BUT IVE HAD ENOUGH WITH ALDI AND ITS INFERIOR CHOICE OF PRODUCTS LOW QUALITY ONIONS LOW QUALITY PRODUCTS HORRIBLE SERVICE EMPLOYEES RUNNING OVER YOU WITH PALLETS TAKING THEM ON ISLES AT PEAK TIMES STOPPING EVERYONE IN THEIR WAY. IF YOU WANT YOUR SHOPPING EXPERIENCE TO BE AS STRESSFUL AS POSSIBLE THEN VISIT YOUR NEAREST ALDI. I WILL NEVER VISIT THIS PLACE AGAIN UNTIL ALDI DECIDES TO GIVE A DAMN ABOUT THE PEOPLE THAT PUT MONEY IN THEIR POCKETS.”

Helpful Report

Posted 4 years ago

“Bought Gavi Specillay Selected for the second time in 6 months. Awful. Thin, no decerniable taste. Unusual as Love their wines. Sad.”

Helpful Report

Posted 4 years ago

“because of covid I have had home deliveries from other supermarkets. Now vaccinated I am really impressed by Aldi who unlike other supermarkets have hand sanitisers when you leave the store This is obvious and sensible”

Helpful Report

Posted 4 years ago

“I purchased a petrol pressure washer and they sent me an email for an honest review to witch I did but I normally don’t the product was actually really good but the delivery service was terrible considering I paid for delivery was a week before it was even shipped and because I put this in the review they said It didn’t meet there regulations and guidelines it couldn’t be published so why ask me to be honest in the first place”

Helpful Report

Posted 4 years ago

“for the third time they didn't have what was in their ad. the only management type people I saw didn't acknowledge the customers and headed towards the back room. As always didn't have enough cashiers. love Aldis in Morganton NC But I through With Tallahassee store!!”

Helpful Report

Posted 4 years ago

“Aldi forrest hills staff need to realise that without customers they are out of job .Management need to give them an eduction on how to treat customers with respect,they have lost me !ha”

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Posted 4 years ago

“I bought a trolley jack from aldi in February because it was a good deal, when I first used it in May the wheel snapped off. I took it back to store and was told they only would deal with items up to 1 month after that I had to go through the 3 year warranty company that is in Germany I contacted them via email on the 4th May about it and after answering roughly once a week asking me for the same details of receipts etc each time I am still waiting today the 28th May for an answer to another email I sent them 5 days ago with information they wanted. I think the 3 year warranty is a gymic and all they do is try to frustrate you into giving up”

Helpful Report

Posted 4 years ago

“Recently visited the Copplehouse store Liverpool....left a bag of shopping containing all my meat and fish products next to the till....phoned the store as soon as I arrived home which is a short 10 minute journey. My bag has gone.....someone has actually stolen a familys shop. Talk about opportunists. Low and life are the only two words I can muster without profanity. But a big thank you to Peter from Motherwell who took my call....and restored my faith in humanity. Peter put the numbers on 🤞”

Helpful Report

Posted 4 years ago

“purchased a wardrobe it got damaged in transport on the way didn’t receive it, I then rang aldi 3 times and got told numerous different things what would happen next I rang up again a few days later and asked can I order a new one instead of being refunded, 3 weeks later I still have no wardrobe. I have cancelled the order and told I have to wait 2 weeks for money back. I will never order again from aldi”

Helpful Report

Posted 4 years ago

“Aldi mousaka very poor hardly any potatoes, bland in flavour, will not be buying again”

Helpful Report

Posted 4 years ago

“Overall, I have always been happy with aldi, both the quality of product and the customer service (sometimes a long wait at the checkout, but that I can live with...a moment of quiet contemplation) However, I bought a vegan rainbow pie on impulse. My son is vegan by necessity, myself by choice. Oh dear....what a horror this was, soggy pastry, tasteless filling. Specially Selected.to ruin my day. I am not one to complain, but this was truly horrible eating experience. Sadly they used to sell a Chipotle pie that was lovely, disappeared just before Easter. Hey ho, put this down to experience”

Helpful Report

Posted 4 years ago

“Left a review two months ago and disgusted at your poor response. Blamed non delivery on courier losing product! You never had decency to apologise. Put us off your online service. Sadly have had to warn numerous friends and family. Your customer care package has sadly been lacking.”

Helpful Report

Posted 4 years ago

“Flowers lasted 2 days. Potatoes rotten. Sweet Gem should never been packaged. Cherry Tomatoes all soft. All in date so shop not to blame. Ok only £6 wasted over 4 shops but informed Aldi complaints twice on quality of products and no acknowledgement- that department is poorly managed so things can only get worse. Obviously my Aldi shopping list is getting smaller as veg is suspect and flowers unlikely to last. Alan”

Helpful Report

Posted 4 years ago

Aldi is rated 2.5 based on 1,339 reviews