“I have been trying to return a heavy large item to Aldi. Pick up has been arrange 5 times, on each occasion the carrier XDP has failed to turn up. I am at my wits end dealing with Aldi Cust Service.”
“Your prices for dry goods are very good. However, your produce stinks.
Strawberries with mold. Grapes shriveled. I just purchased asparagus. That night I opened the bag. The tips were mush. Your bananas are bruised because you put them in a big box and those in the bottom get crushed. I don’t buy your fruits and vegetables.”
“Regularly shop at the Coulsdon store. Items very competively priced and generally good value. Shoppers need to check sell by dates carefully though on perishable foodstuffs as often they are only within date for a couple of days.
Very disappointed with their soft fruit such as strawberries, raspberries, blueberries etc. Found much of it rotten so now don't purchase this from Aldi anymore.
Unlike competitors, store doesnt have an express till for people who just need to get a basket of groceries or a few items.”
“Thinking or ordering Aldi Wine on line - well don't!
You may have paid for wine but you won't get it.
You might get someone else's.
And Aldi might insist you wait in for days as they repeatedly fail to come and collect.
But you wont gert what you paid over £100 for.
The "customer services team" are officious to the point of hysterical.
And if you tell them you have a call logger that proves they did not try and call when they said, then they shout that you had better not have recorded the call (and all their gaffs) and hang up on you.
The rest of the time they promise to have resubmitted your order when they haven't.
In my expirience, Aldi are consistentantly a bad company. Out of date food on shelves, long queues, rude staff. zeros customer service.
Hardly any cheaper that other mainstream shops now yet they think they can treat people anyway they like.”
“Really poor customer service. The queues are long and few tills.on. Then they put another till on and you fo too it but get told they are now closing that till because the guy has to go pack the beans away or soemthjgn. Their policy is that they don't employ till staff. So if you get served or not depends on what the staff have to do elsewhere. Don't try to even talk to the manager or argue Toru point because they will kick you out of the store.”
“I bought several bollard type solar lights last summer, costing circa £14-15 each. After a few months one of them failed. I returned it to the shop and was told refunds to the shop are only allowed within 60 days and I needed to contact the manufacturer. I did this in April and was told to contact Aldi customer services. I was answered in German!! As Aldi are a huge company in the UK, this was the 1st hurdle; I didn’t expect being answered by a German call centre.
As requested, I emailed the company in the UK. Again as requested I photocopied the receipt, photographed the faulty product, ditto the label with product code etc. etc etc…..
This in April, then again, and again, and a-g-a-i-n……… Probably about 6 times in total and still I’ve got NOWHERE!!! I really can’t believe a major company can be so completely, utterly and breathtakingly incompetent!! NEVER buy anything but food at Aldi, as anything that needs returned will leave you whistling in the wind for a response. Useless Customer Services dept. I’ve ever encountered….”
“Aldis must have changed potato chip supplier. The last 3 bags of salt and vinegar chips have been greasy, largest 1" ( 25mm) lots of broken chips very salty and no vinegar taste. They used to be exceptional. But no more, I guess cost wins over quality. Sad. No more chips from Aldi for me.”
“New store in Leyland, Lancashire. No issues with the food shop, but I'm constantly horrified by the lack of care to the plants for sale that usually surround the entrance. Surely they could rota their staff to water them once a day. All this waste gets passed on to the consumer, not to mention unnecessary non recyclable plastic pots that will go to landfill. Either stop selling them and leave it to the garden centres, or pull your finger out and get this continuing issue sorted. It happens all over supermarkets, it's really bad management.”
“Items advertised online are frequently shown as out of stock on the same day they are released for sale. And contacting them to complain is nigh on impossible.”
“Great bargins at aldi swinton m/c.. Bought six 🥚 eggs all double yolk 👍😀
Great bargain on stones for my garden half the price of garden centres.. Excellent shopping at aldi 👍😀😀😀😀”
“I love the simplicity of knowing everything stays in the same place so you tend to find everything you need...quality value and variety are all excellent and I look forward to having a peak at the special buys.its my go to weekly shop”
“Bought Haddock fishcakes clearly showing "Haddock fishcakes", cook them and start eating and find they have cheese sauce in them and I hate cheese.
Small print on the back mentions cheese sauce. On complaining I get little interest. Just told take the packaging back to store for a refund.
ALDI are not interested in their suppliers very poor labelling.”
“I went to Aldi of Missouri Clearwater on August 10, 2021 at 2.30pm. I took 2 cabbages as is stated at 50 cents each. When l check out at the register the cashier wants to charge me $4.45. l said is stated as 50 cents each so she should at least honor it. So she announce at her walkie talkie to remove the signage and change it to 59 cents a pound. I went to the associates a tall thin guy and said that they should at least honor their signage. The associates was in the midst of changing the signage and I demand to see a manager. He took the signage away. I said you cannot do that you should at least honor it before you change it. A supervisor came who is rude and adamant and said he cannot honor that, is either l take it or leave it. I told him the sign said 50 cents each cabbage and he said that is how it is worded. I asked him what is the meaning of each, he said that is how is worded but it is per pound. If it is so why did the associates stick the per pound sign after l highlighted to them. As such, in all fairness sir You tell me what is the meaning of each cabbage does it go by pound. In your expertise l am sure you know each is definitely means each and not per pound. I strongly hope Aldi management at least honor their signage and sell me 2 cabbages for a dollar as is 50 cents each. I demand JUSTICE AND APOLOGY AND NOT BEING HUMILIATED BY YOUR STAFF. .”
“I went to Aldi of Missouri Clearwater on August 10, 2021 at 2.30pm. I took 2 cabbages as is stated at 50 cents each. When l check out at the register the cashier wants to charge me $4.45. l said is stated as 50 cents each so she should at least honor it. So she announce at her walkie talkie to remove the signage and change it to 59 cents a pound. I went to the associates a tall thin guy and said that they should at least honor their signage. The associates was in the midst of changing the signage and I demand to see a manager. He took the signage away. I said you cannot do that you should at least honor it before you change it. A supervisor came who is rude and adamant and said he cannot honor that, is either l take it or leave it. I told him the sign said 50 cents each cabbage and he said that is how it is worded. I asked him what is the meaning of each, he said that is how is worded but it is per pound. If it is so why did the associates stick the per pound sign after l highlighted to them. As such, in all fairness sir You tell me what is the meaning of each cabbage does it go by pound. In your expertise l am sure you know each is definitely means each and not per pound. I strongly hope Aldi management at least honor their signage and sell me 2 cabbages for a dollar as is 50 cents each. I demand JUSTICE AND APOLOGY AND NOT BEING HUMILIATED BY YOUR STAFF. .”
“Cooling bedding it doesn't work it was cool at first then quickly became hot...l was throwing the quilt off all night because it was overheating l bought the bedding as l believed what it said it's a big disappointment not worth £31 95p”
“I ordered and water feature which broke I’ve been waiting around about six weeks for a refund as I’ve got in contact with the company refused to replace the item got back back to Aldi they also emailed the company replied saying they would not replace as don’t stock item still waiting on a refund”
“If I could give ZERO stars I would, or better still even less!
Aldi cannot or will not control the errant antics of Parking Eye who issue unwarranted parking penalty notices. I parked for 1 hour and 30 mins and 18 seconds in their BLABY car park where the signs clearly state that the limit is 1 hour and 30 minutes but despite my informing them that being disabled it takes me a little time to move I have received 2 reminders despite my providing photographic evidence to Aldi Customer Services.
I will NEVER shop at any branch of ALDI again and I shall deter anyone else who parks there by showing them my evidence and the responses of ALDI. If you too are disabled then please, save yourself any grief and do not use Aldi.
A penalty of £70.00 for 18 seconds is harsh by anyone's standards”
