“I placed an order on the 17th Dec paid for next day delivery Sat 18th Dec the order never arrived.
The most annoying thing is Aldi we're sending me emails on Wed 22nd and Thur 23rd December saying
Get your orders in today for delivery before Xmas.
When they know they can't deliver an order that was placed 10 days before Xmas.
I called the customer service and they said it was Yodal.
So why are they sending emails a few days before Xmas promising delivery.
Totally wrong and not at all fair to there customers.”
“Thanks Aldi for wasting my money on a Xmas hamper that has not been delivered . Customer service need to answer phone calls and Aldi Should invest in using a better delivery company than Hermes. Never again . .”
“Would give no stars if I could - ordered Christmas hamper in October. I was notified at end of November it was with the local delivery depot- nothing arrived. Many many phone calls to Aldi later who also gave conflicting information to resolve issue. They eventually said they would send another hamper - I received confirmation last Sunday it would be delivered that Sunday. It didn’t arrive - cue yet more phone calls to Aldi, who quoted conflicting information from delivery company. One person in Customer services, after continually interrupting me then put the phone down on me. They seem incapable as a company of sending a parcel to a customer - why is this so difficult. Won’t be using them again. Offered a carrot but beaten with a stick and poorer financially for the hellish experience that is Aldi online…”
“AVOID Aldi Ambiano electrical products - I purchased 2, both faulty, impossible to get repair, replace or refund out of Aldi, awful customer service, even with arbitration service involved.”
“All ways my go to for the weekly shop with there unbeatable prices, leaving more money left over for there seasonal buys, whether it's all the foods and Confetti's for Christmas to BBQS and outdoor activities for the summer holidays.......#aldisgotitallsownup”
“I loved the sausage patties at $5.xx. It was a good deal. Yesterday I went to buy some and they were $6.89!. A whopping $2 difference! I won't be purchasing any more.”
“Mrs Richards. How on earth can you give them 5 stars for a complaint? Hmmm. Lots of people always go into these inferior stores just to buy offers, food or otherwise.”
“Customer service terrible.
I purchased steam treacle pudding packs , all mould,
Got in contact with their so called customer service, it was a joke, still not resolved. Disgusting service.”
“I am not a regular shopper at Aldi because of their poor quality of fresh products. However, today, 6th December, I decided to give them another chance and ventured into my Dover, Kent store. This really is the last time I do so. I bought celery, snap peas and broccoli spears. The celery was utterly disgusting and full of dark brown slime inside! The snap peas were flimsy, soft and yellowish, which did not show up through packaging. Why did I do it? I do not know. Bad judgement? For sure. The store has had a revamp and did look better but the fresh produce still shocking. Also the extremely customer unfriendly checkouts designed to get you to pack at their annoying "packing area". The ridiculous thing about them is that few people do so. For myself, and others I know, this is the number one turn off for them in Aldi stores. Why do they do so? Because Aldi will never admit they are wrong. It is a climb down for them.”
“Aldi mobile sim doesnt work in hospital when it was needed here in Geelong Victoria. NO service!
When you want to talk about this and understand you have a woman in the Philippines.”
“So much for having a 60 day returns policy!
I was queuing up as Aldi opened to beat the rush as I had a bottle of alcohol bought in error that I needed to return. The bottle was as new and I had my original receipt.
In-store I was told they have a no return/refund policy on alcohol and I needed to contact customer services, what should have been a simple transaction is now going to take much more time than it should.
Come on Aldi, get your act together!”
“The check out girl would not give me a quarter for shopping cart to spend $150 or more?? She said she need cash. . That's it's not free. I only had Credit card? Soo I can't shop at your store???”
“Anpr operated parking restrictions with only small signage placed ‘conveniently’ high up, out of natural line of sight mean I WiLL NEVER SHOP WITH ALDI AGAIN.
Be careful folks you will not see the signs, I had to go back to see if there even was any. They are there but are solely for them to point out AFTER you have been fined NOT to inform you of a possible infringement before it may occur and enable you to make an informed decision.”
“I like aldis very much but have been into my local store and all the advent on special offer have gone and it seems as though someone bought them all. I feel this is very unfair for customers and staff. You should only be allowed a certain amount maybe 6 per customer not to all go at once. I've seen it before with people filling their trolleys with fruit and veg as if theyve got a restaurant or shop.it should not be allowed. Maybe the advent were bought by somebody to sell them on at a profit. Very unfair to others.”
“Don't like this place at all, staffing problems , not a smile in sight.
Not as cheap and cheerful than Lidal.
Leave salad stuff on the shelves until the very last minute of its display date, by the time you take it home & use the following day it stinks, mushy and need to bin it.
Chocolate oaties biscuits missing chocolate coated biscuits, half the packets are plain.”
“Another DIY product failed on first use. Trying to claim on the warranty was so long winded, involves a separate company you can't get through to, and they arrange collection's by Hermes who don't turn up but claim they did. Cheap and nasty waste of time and money.”
“by far the worst store ever
not as cheap as it pretends
1 wk open and 1 checkout open
Definity not user friendly
selection was bad
a real downer with no class”
