Aldi Reviews

Name: Aldi
Rating: 2.54

2.5 Rating 1,340 Reviews

36 %

of reviewers recommend Aldi

Company Reviews

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Metrics

2.5

Based on 1,340 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aldi 5 star review on 20th February 2025

Robyn From Hoppers Crossing Victoria

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My local store is in Bretton Peterborough. They are very aware of customers, quick to open tills when there are queues, always clean and tidy, rarely out of stock of regular items. Checkouts are fast and friendly. Great store, well done”

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Posted 7 years ago

“Excellent value. Some very good food and special offers - just different brands to the standard supermarkets”

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Posted 7 years ago

“Still bad quality and still those almost illegal checkouts!! Do not go there if elderly or a little bit slow, and watch out for those pallets.”

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Posted 7 years ago

“Great value for money. But always feel rushed at checkout.”

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Posted 7 years ago

“Thay are verry good quality for a resonable price.”

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Posted 7 years ago

“In spite of all the bad reviews it seems people are oblivious to it all. Why? Who knows. I went into the Dover branch again the other day and nothing had changed at all. Still the dreadful checkouts, still the staff rushing goods over their scanners, still the frayed tempers because of it, but still they keep coming. It cannot be because of good quality because that is something it is not. My advice, after reading a recent tale of woe regarding checkout speed is this.... simply keep your speed down as you take your stuff off. Pack it where you are and not on the packing bar. If it keeps going onto the floor let it go there and ask to see the manager and complain. To the best of my knowledge there is nothing saying you must pack elsewhere, and even if there were so what. I am of the opinion that Aldi are doomed in the long run in Dover, losing out to the excellent new Lidl store down where B&Q was, if it has gone yet.”

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Posted 7 years ago

“Store in Romiley is brilliant, love the quality of the produce at excellent prices. Recently tried their porcini mushroom and truffle pasta!! Delicious!!!”

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Posted 7 years ago

“Miserable staff, long queues but cheap prices.”

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Posted 7 years ago

“no fresh product milk and fresh cream finish date watermelon no fresh no product in store old breed 18 Heybridge Way, Leyton, E10 7NQ”

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Posted 7 years ago

“Brilliant saving and online offers and free delivery :)”

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Posted 7 years ago

“Food flying off the end of the counter as staff are too quick.”

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Posted 7 years ago

“After discussions with my daughter we have come to the decision that we no longer wish to shop at Aldi. The service we get is very poor. After speaking twice to checkout staff about slowing down we realise that this is not going to happen. We like to put our food into our bags at the checkout but have been told that the staff are not paid to take their time as they need to be elsewhere in the shop as well, so we have to put it into our bags on the bench. Ok I accept that but do they need to go so quick that food flies off the end onto the floor?This has happened a few times and they just carry on regardless.I see from other review that others have complained about this too.I quite liked shopping in Aldi because you got what you went for and did not overspend. We will now return to shopping at Asda where at least staff listen to you and ask if you need help packing. Please will you send a copy of this e mail to the Metro Centre, Gateshead branch.”

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Posted 7 years ago

“Straightforward and reasonably priced”

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Posted 7 years ago

“Bad quality all round really. You get what you pay for of course, including bad checkouts.”

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Posted 7 years ago

“Great quality and great value. So glad I started shopping at Aldi”

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Posted 7 years ago

“I am always amazed at the quality of their products. The prices are always astonishingly good and for a pensioner such as myself this is really important.”

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Posted 7 years ago

“an absolutely brilliant shop staff are always helpful and find what you need brilliant hats off to them ,”

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Posted 7 years ago

“Generally scruffy and quality of fruit and vegetables is appalling - look as if they have been left to moulder for days. Some of the chicken is not that fresh either. Entrance passage way completely blocked by half-dead vegetation and when I have complained about this previously it has improved for a week or so and then gone back to its awful, cluttered looking usual stance. Staff on tills are always talking to someone else on their devices and not noticing customers which makes for total annoyance, as far as I am concerned. Overall my two stores nearest to me could both do with a thorough ON-GOING clean and PL:EASE, a tidying up.”

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Posted 7 years ago

“Not as good as Lidl though for quality and cleanliness. Aldi are on a downward slope I think unless they pull their socks up.”

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Posted 7 years ago

“The prices and the quality are excellent. The staff are always pleasant and accommodating”

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Posted 7 years ago

Aldi is rated 2.5 based on 1,340 reviews