“Having read other reviews perhaps I am lucky with my store in Hexham. Staff are friendly, informative and obliging and always ready to help anyone having difficulties I shop weekly, and reckon 90 percent of my shop is at Aldi. However, one disturbing trend lately is poor stock control, today 5 of my usual buys were unavailable. Easter next week, hope everything in their brochure is available.. I have also bought online with good immediate service.”
“I ordered 2 panel heaters and they have both arrived broken. I didn’t open the box to check them until I had already removed the old ones. Now I have no heating in the rooms upstairs with 2 small children.
First time using Aldi and not impressed. The delivery details said for returns to contact customer services and they are open until 21:00 Mon to Sat, but when I phoned at 20:10 they were closed.
Might not try Aldi again.”
“I read that the Dover store seems to be in trouble with reviewers. It is most likely the same in them all, but I feel I must state here something said to me, also about the Dover store. I was on one of my very rare visits to this company, not for food items, goodness forbid, but for something else that they did not have anyway. On my way to the store through from London Road, I got talking to an elderly lady pushing a shopping trolley. She said she dreaded going in there because she could not handle the very fast checkouts and nobody ever seemed to care. It was very obvious that this lady had mobility issues. I left her at the store entrance, walked around after not finding what I wanted and watched the checkouts for a while. I was dismayed, and also disgusted, that the attitude toward the elderly who were less agile than some, had not changed at all. Now wouldn't you have thought that Aldi head office people looked around on these review sites to see what was being written about them. Obviously not it seems. Not to do with the Dover store anyway. I am sure that eventually the awful attitude toward the elderly and those less agile than most, will one day catch up with all the staff at this terrible store. It is bad enough that Aldi area a cheap store offering inferior quality products, but to have such bad customer relations is truly shocking. I too am aware that there is a Lidl store in town now, and am also aware of the Tesco minis to be opened. Shame on you Aldi.”
“They are totally rubbish, i order something from Aldi online store and they sent by 13-ten. The purcel supposed to come within 3-5 days. I waited arround 15 days, After I phoned them and they said your order is on the way and they forwarded my purchel by Yodel. And they give me a Number to contact with them. After that I tried to phone them they changed £12 from my phone and said you purcel is one the way, I am still waiting for my purcel I don’t know if i get my purcel or not. Here is my purcel details
Yodel:- JD0002246437092254
13-ten:- AUS0000121335”
“lifted a bottle of washing up liquid only to have it allover my coat finally found a member of staff who handed me a sheet of kitchen roll tried to clean it now it needs to be dried cleaned so angry took the few thing in my trolley to checkout and left wont be back now i will have to go back out to get the rest of my shopping so THANKS ALDI for a wasted day age 75”
“The poor lady who wrote a review complaint lower down, about checkout speeds, has my undying sympathy. After so long of campaining on here about this very issue, nothing changes. All Aldi stores are the same. The elderly and disabled are treated like third rate people, with their dumb staff totally unwilling to help out. From the manager down it is the same. If you are a caring compassionate person you will not work for Aldi on the checkout. That's okay, if you live in Dover. The new Lidl store is open up at Whitfield, a new Pound Saver store is open in town and then there is the new shopping precinct about to open. Oh, and not forgetting all the new smaller stores Tesco are opening to compete with this nasty company. If the Dover Aldi staff want to hold on to their jobs I would suggest they are nicer to the elderly, and others, less agile than you and I.”
“Appalling appalling service. Ordered stuff online. Delivery company claimed to have delivered - they didn’t. Finally found it in the hedge abutting the road! Complained to Aldi and the delivery company - no answer. Hate to think how much time I have wasted on this today. Don’t bother ordering until they have improved their systems.”
“I was unwell before Christmas the staff got a chair and a drink ,my sugar had dropped to low and they were kindness itself , I would like them for helping me as I am 84 years and it really helped me”
“I shop at Aldi nearly 3_4 times a week and always look out for the special sales on offer on Sunday. A recent leaflet given out said you would have on sale on Sunday 25th a 24" Bauhn combi television. I asked one of the staff at the aldi store, Sutton Road, Hull if they would have any at that store. She said yes but there will only be a few. Me and my husband parked up at 9am then stood at the doors so we were the first in the queue. When it opened I immediately asked an assistant where the televisions were. Straight away she organised one for me as they had not been put out in the store. She then took me to the till and another assistant stormed up and said that the one I had and the other (there were only two delivered to the store) were reserved! The assistant that was dealing with me was superb and an absolute gold star to Aldi. She immediately said to the other assistant we are not allowed in any way to reserve anything for customers. I could see the other assistant wasn't happy and apparently the deputy manager had reserved them for a friend called Heather. Surely this is against rules and I'm sure aldi could be fined for this. I think the deputy manager isn't acting in the best interests of Aldi at all. The assistant that served me is loyal to your Company. This is not right, surely that inhouse reserving from senior staff for friends is allowed to happen. Shame on that person.”
“Store location: Countess Weir Exeter
I am writing to you to make a formal complaint about your staff and the poor attitude I recently encountered. As a customer satisfaction organisation I would expect you to understand good customer service. To explain this in more detail I have been very upset by the service shown by a checkout man named Jason in this branch. I as I always do, put my shopping in order from heavy to light on the conveyor belt, I must admit my normal Aldi branch I shop in is Alphington Road Exeter, where the staff are so friendly and polite. I had a shock at the new store in Countess Weir. I put large bags into the trolley to pack my shopping as it gets scanned through, this saves me as I'm disabled loading the trolley again and lifting heavy bags, I have never had any issues my my normal store but today I left so upset and by the time I had gone through the check out man, a supervisor and a manager I could have cried. I am a disabled lady and my daughter had taking me shopping, whilst my groceries were going though, so fast that I couldn't keep up, I asked him to slow down, to which he did not! I am a ITP sufferer which means I have internal bleeds my health is dangerous, Jason was piling and just stacking my goods anywhere and everywhere till the point came that I couldn't get hold of the carrier bags I purchased because he had piled huge amounts of shopping on top and more shopping on top of that. Whilst he went so quickly I had to stop packing, I told him to slow down as all my shopping was being piled high, about to fall of the checkout and my soft items getting squashed. I shouldn't have to explain my personnel private health issues with anyone, I thought being a customer server he would have listened and slowed down or even offer to help me, but instead I got a mouthful of rudeness and arrogance, I really couldn't believe I was being spoken to in this way. I asked to speak to a manager where a young girl came over and was so rude and sarcastic that her customer skills were appaulling. She smirked and smiled at the checkout man (obviously finding it funny, I can guarantee you this was not funny!!) when I was trying to explain the situation, I asked her what she thought, I had no apology but a lot of sarcastic remarks regarding how the checkout worker was the best Aldi has and she didn't believe what I was saying, she never once looked at me, I said I'm a unhappy customer which her reply was 'so'! With that attitude I knew she surely couldn't be the Manager, so I asked her rank, she was a supervisor who walked off and there were smirks given and no apologies. I asked for the Manager for a second time to be greeted by Glen, again no apologies for being upset or helped, just that he would take Jason in to look at the CCVT, I said I hope he did. I explained to the manager that just a few tins of food being passed so quickly could and would have smashed into my hands where I would instantly have a internal bleed. Answer to me was
"He wasn't to know" well Im sorry just because I am not an old lady in a wheel chair, this is a life threatening illness where I am a patient of a cancer ward and has been for 23 years. Im horrified, in all my years of being a wife and mother and a grandmother I have never met a store so rude and arrogant. I will not be shopping with Aldi again. This has upset me profusely and so my daughter. What happened to great customer communications. This check out man was still being rude and arrogant as my daughter and I tried to leave the store. I hope there is cctv footage and i hope there is sound to it, because its disgraceful way to treat your customers. This occurred on the February 24th, 2018.
To resolve this issue I would like your company to review this and take what action is necessarily needed, and hopefully someone will contact me. It comes down to speculation again, I wasn't in a wheelchair today, one of the very few I'm not. Shouldn't every customer be treated the same and with respect!?.
I am extremely disappointed with your organisation at this time and I expect a response to my correspondence within at least 3 days. I find it reasonable to be resolved within 14 days. If this is not the case, I will be escalating my case.
Please reply to my resolver email account as I would like to keep all of my communications in my personalised complaints case file.
Yours faithfully
Elaine Woolacott”
“Aldi won highest spot from Which magazine I see. No surprise there at all is there. Which have always been notoriously unreliable with their surveys. Possibly they were top, but not for quality that's for sure. Sorry, but cheap food prices always denote poor quality. No ifs or buts. Aldi should come bottom of the list for their discrimination against the elderly, infirm, disabled and those with mobility issues. Why? Because of there outrageous fast checkouts. As another reviewer said, rightly so, the checkout staff have to scan x amount of items per day or shift. It makes no difference to them how old or whatever the customer might be. In my opinion it is an utter disgrace, and one I feel will catch up with this nasty company eventually.”
