“I shop at Aldi nearly 3_4 times a week and always look out for the special sales on offer on Sunday. A recent leaflet given out said you would have on sale on Sunday 25th a 24" Bauhn combi television. I asked one of the staff at the aldi store, Sutton Road, Hull if they would have any at that store. She said yes but there will only be a few. Me and my husband parked up at 9am then stood at the doors so we were the first in the queue. When it opened I immediately asked an assistant where the televisions were. Straight away she organised one for me as they had not been put out in the store. She then took me to the till and another assistant stormed up and said that the one I had and the other (there were only two delivered to the store) were reserved! The assistant that was dealing with me was superb and an absolute gold star to Aldi. She immediately said to the other assistant we are not allowed in any way to reserve anything for customers. I could see the other assistant wasn't happy and apparently the deputy manager had reserved them for a friend called Heather. Surely this is against rules and I'm sure aldi could be fined for this. I think the deputy manager isn't acting in the best interests of Aldi at all. The assistant that served me is loyal to your Company. This is not right, surely that inhouse reserving from senior staff for friends is allowed to happen. Shame on that person.”
“Store location: Countess Weir Exeter
I am writing to you to make a formal complaint about your staff and the poor attitude I recently encountered. As a customer satisfaction organisation I would expect you to understand good customer service. To explain this in more detail I have been very upset by the service shown by a checkout man named Jason in this branch. I as I always do, put my shopping in order from heavy to light on the conveyor belt, I must admit my normal Aldi branch I shop in is Alphington Road Exeter, where the staff are so friendly and polite. I had a shock at the new store in Countess Weir. I put large bags into the trolley to pack my shopping as it gets scanned through, this saves me as I'm disabled loading the trolley again and lifting heavy bags, I have never had any issues my my normal store but today I left so upset and by the time I had gone through the check out man, a supervisor and a manager I could have cried. I am a disabled lady and my daughter had taking me shopping, whilst my groceries were going though, so fast that I couldn't keep up, I asked him to slow down, to which he did not! I am a ITP sufferer which means I have internal bleeds my health is dangerous, Jason was piling and just stacking my goods anywhere and everywhere till the point came that I couldn't get hold of the carrier bags I purchased because he had piled huge amounts of shopping on top and more shopping on top of that. Whilst he went so quickly I had to stop packing, I told him to slow down as all my shopping was being piled high, about to fall of the checkout and my soft items getting squashed. I shouldn't have to explain my personnel private health issues with anyone, I thought being a customer server he would have listened and slowed down or even offer to help me, but instead I got a mouthful of rudeness and arrogance, I really couldn't believe I was being spoken to in this way. I asked to speak to a manager where a young girl came over and was so rude and sarcastic that her customer skills were appaulling. She smirked and smiled at the checkout man (obviously finding it funny, I can guarantee you this was not funny!!) when I was trying to explain the situation, I asked her what she thought, I had no apology but a lot of sarcastic remarks regarding how the checkout worker was the best Aldi has and she didn't believe what I was saying, she never once looked at me, I said I'm a unhappy customer which her reply was 'so'! With that attitude I knew she surely couldn't be the Manager, so I asked her rank, she was a supervisor who walked off and there were smirks given and no apologies. I asked for the Manager for a second time to be greeted by Glen, again no apologies for being upset or helped, just that he would take Jason in to look at the CCVT, I said I hope he did. I explained to the manager that just a few tins of food being passed so quickly could and would have smashed into my hands where I would instantly have a internal bleed. Answer to me was
"He wasn't to know" well Im sorry just because I am not an old lady in a wheel chair, this is a life threatening illness where I am a patient of a cancer ward and has been for 23 years. Im horrified, in all my years of being a wife and mother and a grandmother I have never met a store so rude and arrogant. I will not be shopping with Aldi again. This has upset me profusely and so my daughter. What happened to great customer communications. This check out man was still being rude and arrogant as my daughter and I tried to leave the store. I hope there is cctv footage and i hope there is sound to it, because its disgraceful way to treat your customers. This occurred on the February 24th, 2018.
To resolve this issue I would like your company to review this and take what action is necessarily needed, and hopefully someone will contact me. It comes down to speculation again, I wasn't in a wheelchair today, one of the very few I'm not. Shouldn't every customer be treated the same and with respect!?.
I am extremely disappointed with your organisation at this time and I expect a response to my correspondence within at least 3 days. I find it reasonable to be resolved within 14 days. If this is not the case, I will be escalating my case.
Please reply to my resolver email account as I would like to keep all of my communications in my personalised complaints case file.
Yours faithfully
Elaine Woolacott”
“Aldi won highest spot from Which magazine I see. No surprise there at all is there. Which have always been notoriously unreliable with their surveys. Possibly they were top, but not for quality that's for sure. Sorry, but cheap food prices always denote poor quality. No ifs or buts. Aldi should come bottom of the list for their discrimination against the elderly, infirm, disabled and those with mobility issues. Why? Because of there outrageous fast checkouts. As another reviewer said, rightly so, the checkout staff have to scan x amount of items per day or shift. It makes no difference to them how old or whatever the customer might be. In my opinion it is an utter disgrace, and one I feel will catch up with this nasty company eventually.”
“Why did I ever give them yet another chance!! This time there will not be another time!! I bought some frozen smoked haddock, with my heart full of great trepidation. Well I was not wrong to be worried. It was an absolute disgrace!! Bits of the dark backbone still within, and cooking times? Let me tell you. The suppliers state 4-5 minutes using 800 watt microwave oven. They are seriously wrong to be sure. Took another full minute to cook if properly to "avoid any health risk". Even then it was not eatable. Now here's something interesting for you. My cat, whose name is Becket, will not even eat their frozen cod fillets. She is very discerning when it comes to food, and once again she is right. At least she doesn't have to run the gauntlet of their ridiculous checkouts. I don't either, but people do. Just take your time.”
“When I DID my shopping!! Actually, Aldi are very much overpriced. Why? Because of the bad quality of their food products. Whatever you pay is too much for the dreadful quality. Untidy stores. Zooming checkouts not for the squeamish, elderly or disabled. Nasty evil things to be sure. I know not a single person, bar one, who ever shopped there and went back again. It is generally known that this company are for people on very low incomes. There is nothing wrong with being on a low income, and I say nothing against anyone who is. It is a fact though, sadly. Nasty German company.”
“Recently I have been shopping in Aldi and I can't fault the price and quality of products, however, other supermarkets have loyalty schemes that are very beneficial for the customer and I feel like I am getting no reward for being a loyal customer!”
“When I done my shopping last week I was astonished by how cheap the products were but I was even more surprised to find out that the quality of the products were fab! My only complaint is that I find it hard getting around in my old age so I would love a delivery service!”
“When I done my shopping last week I had a fantastic time! The price and quality of the products were fab! With my back problem I am struggling to get round the store and just to really go anywhere so I would personally love a home delivery service. I am sure I am not the only one with this problem and I am sure there is many more in this position.”
“Aldi pulling a fast one?
We like their Ballycastle Irish Cream ( a Baileys substitute) and bought some Xmas 2017. That was 14.5% vol alcohol.
We bought some more in January 2018, which has new labelling BUT it also has a massive reduction of over 17% in alcohol content at 12% vol alcohol.
Unfortunately this large loss in alcohol conttent hasn't meant a price reduction of 17%.
Picture of the two "variants" of Ballycastle Irish Cream showing the alcohol content reduction:-
https://i.imgur.com/OHQINSJ.jpg”
“Just started shopping there now after being ripped off at Tesco prices are reasonable the only downside they don't sell frozen mash potatoes so I still have to go to Tesco it's still a very pleasant experience Mansfield store”
“Took my mum and elderly Auntie to whitehaven Aldi, OMG what a horrible experience, rude staff and when trying to complain to the manager she is just as ignorant. Tills going to fast for elderly the young man on the till was just as ignorant as the rest of them, learn some manners. It's ridiculous, we will stick to asda from now on. No point in complaining to customer service as they take no notice. They will aAll stick together.”
“Sorry, but I do not understand your review of three stars and then go on to complain bitterly about the store and staff. Surely it should have been one star, the minimum. I also do not understand anyone who shops there. Nasty cheap low quality food items (that's why it is cheap), untidy layout of stores and those rocket propelled checkouts. Why is it that people put up with the latter? Go at your own pace, and if they complain to you then complain to the store manager and the company themselves. They won't take any notice of course (they never do) but at least you did it. It is not the customers fault that checkout staff MUST scan a certain amount of items per shift/hour. If you are elderly it makes no difference whatsoever. The same pace applies to anyone irrespective of age. Does it say much for the company? Not anything nice it doesn't.”
