Aldi Reviews

Name: Aldi
Rating: 2.54

2.5 Rating 1,340 Reviews

36 %

of reviewers recommend Aldi

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Metrics

2.5

Based on 1,340 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aldi 5 star review on 20th February 2025

Robyn From Hoppers Crossing Victoria

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When I done my shopping last week I was astonished by how cheap the products were but I was even more surprised to find out that the quality of the products were fab! My only complaint is that I find it hard getting around in my old age so I would love a delivery service!”

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Posted 7 years ago

“When I done my shopping last week I had a fantastic time! The price and quality of the products were fab! With my back problem I am struggling to get round the store and just to really go anywhere so I would personally love a home delivery service. I am sure I am not the only one with this problem and I am sure there is many more in this position.”

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Posted 7 years ago

“Lots of fresh products and staff always happy to help”

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Posted 7 years ago

“Price and quality of goods and an excellent 60 day no quibble return policy.”

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Posted 7 years ago

“Great quality, great prices.”

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Posted 7 years ago

“Aldi pulling a fast one? We like their Ballycastle Irish Cream ( a Baileys substitute) and bought some Xmas 2017. That was 14.5% vol alcohol. We bought some more in January 2018, which has new labelling BUT it also has a massive reduction of over 17% in alcohol content at 12% vol alcohol. Unfortunately this large loss in alcohol conttent hasn't meant a price reduction of 17%. Picture of the two "variants" of Ballycastle Irish Cream showing the alcohol content reduction:- https://i.imgur.com/OHQINSJ.jpg”

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Posted 7 years ago

“Just started shopping there now after being ripped off at Tesco prices are reasonable the only downside they don't sell frozen mash potatoes so I still have to go to Tesco it's still a very pleasant experience Mansfield store”

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Posted 7 years ago

“Top class product ordered online great price good comms thank you”

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Posted 7 years ago

“Took my mum and elderly Auntie to whitehaven Aldi, OMG what a horrible experience, rude staff and when trying to complain to the manager she is just as ignorant. Tills going to fast for elderly the young man on the till was just as ignorant as the rest of them, learn some manners. It's ridiculous, we will stick to asda from now on. No point in complaining to customer service as they take no notice. They will aAll stick together.”

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Posted 7 years ago

“Sorry, but I do not understand your review of three stars and then go on to complain bitterly about the store and staff. Surely it should have been one star, the minimum. I also do not understand anyone who shops there. Nasty cheap low quality food items (that's why it is cheap), untidy layout of stores and those rocket propelled checkouts. Why is it that people put up with the latter? Go at your own pace, and if they complain to you then complain to the store manager and the company themselves. They won't take any notice of course (they never do) but at least you did it. It is not the customers fault that checkout staff MUST scan a certain amount of items per shift/hour. If you are elderly it makes no difference whatsoever. The same pace applies to anyone irrespective of age. Does it say much for the company? Not anything nice it doesn't.”

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Posted 7 years ago

“I really like Aldi, as the advertisement says, you can get healthy food cheap but some of the staff are just awful. One staff member who was filling shelves near me was really rude fast and almost aggressive while I was shopping and the till staff really rush you through the checkout it's like they're on speed even when it's not busy (unlike M&S who are always patient and pleasant).”

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Posted 7 years ago

“SHOCKING SHOPPING EXPERIENCE, On the 1st feb 2018, I called into Whitehaven Aldi for a few things, it came to £8.27, I handed over a £20 note, I know it was definitely a £20 because that's all that was in my pocket, got the change and receipt for a £10 so I said you have give me change and receipt for £10 but I give you £20. So he got the manager and closed the till, they went into the office to count the till to see if it was a tenner over, surprise surprise he came back (on his own, Manager no where to be seen) to say the till was right, I must have give him a £10 note. I know for a fact it was a £20 note because I only had a £20. They made me feel like I was telling lies, I left the shop £10 down through no fault of my own. I got home and contacted customer services, Cutting along story short, they got back to me the next day, they supposedly contacted whitehaven Aldi and the tills were balanced, so nothing they can do, BUT I know I definitely give them £20 and got change for £10, I suggested to them to look at there cameras, if I had been a criminal and stolen something it would be on camera so why wouldn't me handing a £20 note over not be on camera, But they said nothing can done. I will never set foot in there again.”

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Posted 7 years ago

“Exceptional service tonight at the Aldi in Clowne in Chesterfield with regard to a return of a damaged item. Staff there are always pleasant.”

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Posted 7 years ago

“I went to Aldi brownhills today 28th January 2018 and it’s so messy around the shop and the card machine need to hold the card when I put in the card pop out and the lady in the till is not very nice to talk to she told me but no guide me she’s not very good to the customer!!!!”

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Posted 7 years ago

“I went into the Dover store today, seeing as how lots of people seem to, and was appalled at everything.Untidy layout of the store with rows of what seemed to be junk items for sale.You know, like cycling stuff, dodgy tools and bed linen. Bit like like their cheap low quality food items really. What got me was that at the checkout I watched as a man complained to the guy working on it about the speed he was going. The operator got quite annoyed about his moan. Really? What a darned cheek. I didn't buy anything as I am not that way inclined. The food is cheap but I would sooner pay more and get quality.”

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Posted 7 years ago

“Before today I would have given Aldi a better review as really like the stores but after using the on line service which is a disgrace my opinion has changed I bought a loft ladder which almost two weeks later hasn't arrived I am furious as I have found out the company they use to delver is completely unreliable will never buy anything on line again with Aldi”

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Posted 7 years ago

“Great store lots of variety , reasonable prices with lots of offers. Like shopping here as can get more for your money compares to other supermarkets, a big trolley full of shopping costs a lot less which is good.”

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Posted 7 years ago

“GREAT SELECTION AND ALWAYS LOW PRICES. MEAT, FISH AND POULTRY OF VERY GOOD STANDARD. FRUIT AND VEG ALSO GOOD AND ALWAYS SOMETHING NEW AND DIFFERENT IN STORE”

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Posted 7 years ago

“Nothing has changed at all. same dreadful checkouts (go your own pace) sell by dates etc on fresh produce in code you need to look up online to make sure you know what you are buying (write them down). Nasty little stores all round and terrible quality food products designed for those on low incomes. Nothing wrong with that for them but just thought I would mention it. Not all all elderly friendly checkouts. Go your own pace folks and not theirs.”

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Posted 7 years ago

“In this era of austerity Its nice to be able to shop and feel you are getting produced and products at a fair price.The aldi stores are in convenient areas and the staff are so helpful. The speed at the checkout may not suit everyone but I find it the best checkout of all supekets.”

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Posted 7 years ago

Aldi is rated 2.5 based on 1,340 reviews