“Unfortunately you can't review 0 or the store in Bradford would get that.
Appalling behaviour by the manager refusing to help at till.
Expecting customer to sort shopping out as quick as herself and once finished asking you put your card in while I am sorting the shopping out upon asking her for help.
She refuses to help and tells me to hurry up and pay or I will take the shopping from you and banned you I ask for a reason she gets the form for banning and starts filling.
Shocked and amazed at ludicrous behaviour I get in touch with customer service they tell me it is her discretion.
Nothing could be done. Spent £1000s of my hard earned money.
Nightmare experience”
“Everything!!! Terrible shop if u want to pack your items as a robot then yes, feel sorry for the staff and would never Shop at Aldi again. Cheap prices come with cheap labour I would rather prefer to wait to be serve longer than see how the staff work there and push people to speed up packing. Cheap but if u think about it twice nothing to do with a good customer service and don’t even want to think how hard employees have to work to meet targets. Nowadays really, no value but money is all about it, sad but true.”
“Staff works like a robots, you have to pack your stuff as a robot, great prices but poor customer service, feel sorry for the staff too. Applied for job at Aldi too just to confirm my concerns and nothing to say! Bad from the inside so had it can be good outside. Sorry 😐 would rather shop in more expensive stores but at the end of day it is not only about money quality..... people are not an animal ant not a robots, nowadays everything is only about money. Sad but true.”
“Southmead Bristol store Awful experience .Opening and closing tills making me wait far longer than needed and then sending me back to a till that had previously refused to serve me as they were apparently closing .They treat customers as if their time is of no value . Also they refuse to call their managers to discuss how they operate .I left without my purchases and will never return. It is just not worth the increase in blood pressure”
“Having read other reviews perhaps I am lucky with my store in Hexham. Staff are friendly, informative and obliging and always ready to help anyone having difficulties I shop weekly, and reckon 90 percent of my shop is at Aldi. However, one disturbing trend lately is poor stock control, today 5 of my usual buys were unavailable. Easter next week, hope everything in their brochure is available.. I have also bought online with good immediate service.”
“I ordered 2 panel heaters and they have both arrived broken. I didn’t open the box to check them until I had already removed the old ones. Now I have no heating in the rooms upstairs with 2 small children.
First time using Aldi and not impressed. The delivery details said for returns to contact customer services and they are open until 21:00 Mon to Sat, but when I phoned at 20:10 they were closed.
Might not try Aldi again.”
“I read that the Dover store seems to be in trouble with reviewers. It is most likely the same in them all, but I feel I must state here something said to me, also about the Dover store. I was on one of my very rare visits to this company, not for food items, goodness forbid, but for something else that they did not have anyway. On my way to the store through from London Road, I got talking to an elderly lady pushing a shopping trolley. She said she dreaded going in there because she could not handle the very fast checkouts and nobody ever seemed to care. It was very obvious that this lady had mobility issues. I left her at the store entrance, walked around after not finding what I wanted and watched the checkouts for a while. I was dismayed, and also disgusted, that the attitude toward the elderly who were less agile than some, had not changed at all. Now wouldn't you have thought that Aldi head office people looked around on these review sites to see what was being written about them. Obviously not it seems. Not to do with the Dover store anyway. I am sure that eventually the awful attitude toward the elderly and those less agile than most, will one day catch up with all the staff at this terrible store. It is bad enough that Aldi area a cheap store offering inferior quality products, but to have such bad customer relations is truly shocking. I too am aware that there is a Lidl store in town now, and am also aware of the Tesco minis to be opened. Shame on you Aldi.”
“They are totally rubbish, i order something from Aldi online store and they sent by 13-ten. The purcel supposed to come within 3-5 days. I waited arround 15 days, After I phoned them and they said your order is on the way and they forwarded my purchel by Yodel. And they give me a Number to contact with them. After that I tried to phone them they changed £12 from my phone and said you purcel is one the way, I am still waiting for my purcel I don’t know if i get my purcel or not. Here is my purcel details
Yodel:- JD0002246437092254
13-ten:- AUS0000121335”
“lifted a bottle of washing up liquid only to have it allover my coat finally found a member of staff who handed me a sheet of kitchen roll tried to clean it now it needs to be dried cleaned so angry took the few thing in my trolley to checkout and left wont be back now i will have to go back out to get the rest of my shopping so THANKS ALDI for a wasted day age 75”
“The poor lady who wrote a review complaint lower down, about checkout speeds, has my undying sympathy. After so long of campaining on here about this very issue, nothing changes. All Aldi stores are the same. The elderly and disabled are treated like third rate people, with their dumb staff totally unwilling to help out. From the manager down it is the same. If you are a caring compassionate person you will not work for Aldi on the checkout. That's okay, if you live in Dover. The new Lidl store is open up at Whitfield, a new Pound Saver store is open in town and then there is the new shopping precinct about to open. Oh, and not forgetting all the new smaller stores Tesco are opening to compete with this nasty company. If the Dover Aldi staff want to hold on to their jobs I would suggest they are nicer to the elderly, and others, less agile than you and I.”
“Appalling appalling service. Ordered stuff online. Delivery company claimed to have delivered - they didn’t. Finally found it in the hedge abutting the road! Complained to Aldi and the delivery company - no answer. Hate to think how much time I have wasted on this today. Don’t bother ordering until they have improved their systems.”
“I was unwell before Christmas the staff got a chair and a drink ,my sugar had dropped to low and they were kindness itself , I would like them for helping me as I am 84 years and it really helped me”
