Aldi Reviews

Name: Aldi
Rating: 2.54

2.5 Rating 1,340 Reviews

36 %

of reviewers recommend Aldi

Company Reviews

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Metrics

2.5

Based on 1,340 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aldi 5 star review on 20th February 2025

Robyn From Hoppers Crossing Victoria

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Most people know that Aldi offers poor value for money. It would be nice if their customer service was good but sadly....no it isn't. Come on Aldi. Do better, and make it easier for disabled and the elderly.”

Helpful Report

Posted 7 years ago

“I’m disabled and the staff are very helpful it’s no trouble if I need help Great prices, sell buy dates are great fruit, veg salad meat all great quality”

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Posted 7 years ago

“ALL THE PRICES ARE VERY CHEAP,BUT STILL TOP QUALITY ON EVERYTHING.”

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Posted 7 years ago

“Everybody knows Aldi offers best value for money, but few know that their customer service is second to none. Well done aldi”

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Posted 7 years ago

“price of goods very good and good selection of foods”

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Posted 7 years ago

“Top prices is correct to be sure. Top prices for bad quality isn't it. Cheap inferior quality is in fact high prices. Dover eh. Lidl? Will try them next week then.”

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Posted 7 years ago

“PLEASANT SHOPPING ENVIRONMENT! LOVELY STAFF, HELPFUL AND SMILING! TOP PRICES!”

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Posted 7 years ago

“These shops don't really provide the things you need, with mostly unhelpful staff, badly laid out aisles and poor value for money. Rocket propelled checkouts, badly designed checkout layouts and a nightmare for the elderly and disabled. Staff manning them on quotas need to rush actually. If it were me I could not treat people like that in the first place, would leave, or not take the job at all. If you happen to live in Dover there is a massive new Lidl opening soon on the 7th December I think it is. It is down near to B&Q.”

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Posted 7 years ago

“The shop provides the things you need with great helpful staff, well laid out aisles and good value for money”

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Posted 7 years ago

“CLean bright friendly store lots of cholce in all departments.Very good value.”

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Posted 7 years ago

“cheap helpful”

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Posted 7 years ago

“Why is it that after a bad review there will be a mass of four star ones? We all know eh. Bad stores, bad quality of fresh foods and also packaged such as steak etc. Downmarket stores supplying downmarket products at prices indicative of their quality. Forgive me when I say that these stores are for people on low incomes. I wish not to offend by saying that but simply stating the obvious. Okay if you are not too fussy about what you put inside yourself. If anyone MUST shop at cheap stores you would do better at Lidl.”

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Posted 7 years ago

“Good selection of food. Staff very helpful and pleasant at Towcester. Clean and well stocked”

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Posted 7 years ago

“FRIENDLY STAFF WHO COULD NOT DO ENOUGH TO HELP,THE VISIT TO ALDI DRAYTON ROAD NORWICH IS ALWAYS A PLEASENT EXPERIENCE.”

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Posted 7 years ago

“Very cost effective store, reasonably good products, fresh vegetables. Most importantly if you compare total monthly cost you would see saving 100 GBP if you so it from other shops like SAinsbury”

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Posted 7 years ago

“customer order number 05383928 this was ordered 20 hours ago and has just arriveddelivered by a very smiley van driver this has got to be a record well done aldi barbara ferguson cheers”

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Posted 7 years ago

“Great value cycling kit: well designed and good fit.”

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Posted 7 years ago

“Great prices/product range, staff are always so helpful, if you don't currently use them give them a go you will be amazed how much you can save, a very well done Aldi.”

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Posted 7 years ago

“What a shocking experience to be sure!! Awful quality. Well it would be wouldn't it. You know, like you get what you pay for. Bad store layout (mind the pallets) and most fresh items not dated. See another review about this. Agree about the checkouts, and feel so sorry for the elderly as they try to keep up with the staff on their scanning targets. Disgraceful to say the least. The only good thing about this particular store is that there were no self service checkouts.”

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Posted 7 years ago

“Good quality produce, especially the wines; lots of English produce which is excellent for a German owned shop. Excellent prices.”

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Posted 7 years ago

Aldi is rated 2.5 based on 1,340 reviews