“After discussions with my daughter we have come to the decision that we no longer wish to shop at Aldi. The service we get is very poor. After speaking twice to checkout staff about slowing down we realise that this is not going to happen. We like to put our food into our bags at the checkout but have been told that the staff are not paid to take their time as they need to be elsewhere in the shop as well, so we have to put it into our bags on the bench. Ok I accept that but do they need to go so quick that food flies off the end onto the floor?This has happened a few times and they just carry on regardless.I see from other review that others have complained about this too.I quite liked shopping in Aldi because you got what you went for and did not overspend. We will now return to shopping at Asda where at least staff listen to you and ask if you need help packing. Please will you send a copy of this e mail to the Metro Centre, Gateshead branch.”
“I am always amazed at the quality of their products. The prices are always astonishingly good and for a pensioner such as myself this is really important.”
“Generally scruffy and quality of fruit and vegetables is appalling - look as if they have been left to moulder for days. Some of the chicken is not that fresh either.
Entrance passage way completely blocked by half-dead vegetation and when I have complained about this previously it has improved for a week or so and then gone back to its awful, cluttered looking usual stance.
Staff on tills are always talking to someone else on their devices and not noticing customers which makes for total annoyance, as far as I am concerned.
Overall my two stores nearest to me could both do with a thorough ON-GOING clean and PL:EASE, a tidying up.”
“I see that at last people are beginning to realise that Aldi are not all that they are made out to be. Vote with your feet and stay away. Go elsewhere for better quality.”
“Hasn't made me happy for month's as you say you do not sell GMO products, but you do.
Your sugar made by Pantry is GMO sugar Beet. Not to mention how most of your products like other supermarkets sell toxic food.
The Christmas Turkey Parcel was the last straw for me. Stuffing was not proper stuffing and you forgot to tell us that it was bound together with toxic plastic string. Tasteless and a bacon which even my dog couln't chew.
No more Aldi for me.”
“Okay folks. Aldi. What is wrong with their stores. Easier to ask what is right with them. Today is Xmas eve 2017. It is Sunday. I made my way to the Dover store and was surprised that it was not all that busy. Hmmm, most likely because of the massive new Lidl store opened up here. Anyway, I went in there because they were selling Air Fryers.Sadly they didn't have any left. Fair enough, it's Xmas. I never not ever buy anything in there because of their bad quality food items and other things. What really got to me was that as usual there was a member of staff with a huge pallet on a trolley unloading stock and putting it into racks, getting in everyone's way and forcing me to tread onto it. As I did so it moved quickly and I almost lost my balance. What if it had been someone elderly with not so good balance. Shame on you Aldi in this particular store, but it is not uncommon to find this in there. Wouldn't you have though they would do all the shelf filling before the store opened? Anyway, I have had my say, which is honest and not management inspired!!”
“From speaking to the Customer Service Department to easily navigating the website I received excellent service and really prompt home delivery - very pleased”
“Despite the Collier Row, Romford store being packed with pre-Christmas shoppers the staff were keeping the shelves well stocked while keeping the cages out of the way. That pressure on them didn't stop them taking you to the shelf when you asked where to find an item - two different staff did this.
All tills were open and on a Monday afternoon so only one person ahead in the queue to pay. Have you ever watched an Aldi till operator scan your shopping? Special training must be given for them to be that fast, although having a wrap round bar code must help.
Thank you for making food shopping quick, easy and enjoyable as well as at smaller cost to the wallet.”
“Adli are a first class shop, they sell almost everything that I require for my day to day needs
The staff are always most helpful and polite
Aldi are conscious of customers queuing for the checkouts and always open another till if possible
Above all else the pricing is very cpmpetitive”
