Aldi Reviews

Name: Aldi
Rating: 2.54

2.5 Rating 1,340 Reviews

36 %

of reviewers recommend Aldi

Company Reviews

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Metrics

2.5

Based on 1,340 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aldi 5 star review on 20th February 2025

Robyn From Hoppers Crossing Victoria

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very friendly people make you feel at home if you need help”

Helpful Report

Posted 7 years ago

“Dreadful company with terrible quality and awful checkouts. Be careful of the best before dates on some items, as other reviewers have stated. Cheap, when it comes to food, means every single time not up to scratch quality. It really does. I think for every bad review on this site for Aldi, someone within the company submits a perfect one. Not too complicated but disguised to look like customer feedback. Come on Aldi, we can see through it. Oh, here's the legal stuff re BB dates. Enjoy. "Under European law, best-before (BB) dates show when food is at its premium quality, while use-by (UB) dates show when food must be eaten by before becoming a potential health hazard. 'It's up to the consumer if they want to eat food past its BB date,' says a spokesman for the Food Standards Agency (FSA). 'It only indicates that the food will not be at its best. 'However, UB dates are useful. The manufacturer will have placed this information on the label to show when a food could cause food poisoning if eaten, especially important for children, the elderly and pregnant women.' There we are then. Not as fresh. Then why is it not marked down? I don't wish to buy something not as fresh as the day before.”

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Posted 7 years ago

“Great prices on food and wine. Good quality vegetables and fruit and good selection of cheeses.”

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Posted 7 years ago

“Terrible quality goods, long queues and ridiculous checkout system. Staff under serious pressure to check out a set amount of items and a checkout designed to annoy and upset. Pity the elderly struggling to cope. It is an utter disgrace. Don't be fooled into thinking their goods are better quality than elsewhere. With food you really do get what you pay for. Oh, and I agree with another review concerning the lack of BBE dates etc on lots of fresh food especially. Do look online, as the reviewer says, and write down their codes for dating items. You will be surprised.”

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Posted 7 years ago

“Great quality products . Prices kind to the pocket . Ample and speedy checkouts.”

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Posted 7 years ago

“I agree with that last review in full. Everything I wanted to say. Didn't know about the checkout staff having to know prices of everything in the past but do believe it. Typical of a shoddy company. I think most supermarkets are gradually getting worse with their quality of fresh things and in the case of Aldi with everything. Come on people, they are cheap for a reason. It's called quality. Prices simply cannot be kept so low without compromising quality. They are there to get rich, not to make you rich by saving money on good quality items.”

Helpful Report

Posted 7 years ago

“Terrible store in Dover, but from what I am told it is the same in most of them. Ok, so their items are cheaper than most, but then so is the quality bad. In fact one saves very little in reality. I think people have it in their head that good deals abound in Aldi. They pop in, buy stuff, and are convinced it is not only cheaper but also better quality. Not true, unless one has taste bud problems. Fresh produce, not all of it though, can be fair quality, but do look out for the lack of best before and sell by dates. They are there but in a code form which mostly it is only staff who know. You can find them online. Write them down and be surprised how much you no longer buy. However, the worse thing about Aldi is the disgraceful attitude of checkout staff and the ludicrous way the checkouts are designed, for high speed. Don't be afraid to rearrange your trolley after they have put it right for you, which is wrong. The best angle for the trolley is the way you want it. You are under no obligation to pack at the packing bars so don't be intimidated. See beyond the smiles to the sarcasm underneath and do it your way. There was a time when Aldi checkout staff had to memorise the price of every single item in stock, in the Netherlands anyway. They only stopped when forced to do so. Health and safety for staff in Aldi stores? Non existent. Well it is there but staff simply cannot comply because of pressure to fill those shelves up. This from a staff member. Never mind. I just wanted to say my piece about a shoddy company.”

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Posted 7 years ago

“Their low prices make me happy, although I've noticed the total shop cost is creeping up.”

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Posted 7 years ago

“good products VERY good pricing”

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Posted 7 years ago

“Cheap and high quality produce.”

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Posted 7 years ago

“PRICES TO SUIT OUR MONEYS GOOD QUALITY GOOD CUSTOMER CARE FRIENDLY STAFF”

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Posted 7 years ago

“Great price for sturdy linen basket. Easy quick delivery.”

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Posted 7 years ago

“Product was delivered promptly and as expected. Unfortunately the quality of the flat drill bits was below the good value I'd hoped for so I will be returning. I always new this would be a risk as Aldi specialbuys vary is quality though are usually fit for purpose in my experience. In this case, the price was simply too low to allow higher standards.”

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Posted 7 years ago

“Very cheap and food is very good”

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Posted 7 years ago

“Aldi in Forfar is without a doubt the best, cheapest and friendliest supermarket. They have everything you need and then some. The staff is very serviceminded aspecially the girl that handles the specials. Thank you for a pleasant shopping.”

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Posted 7 years ago

“I loved Aldi initially because of their amazing quality at incredibly low prices, but more recently I have become impressed with their ethical credentials too - they have more local and organic fruit and veg than most of its larger competitors and, unlike some of the UK's biggest supermarkets, use sustainable palm oil across its food range. Excellent work and keep it up!”

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Posted 7 years ago

“Get every thing in average price”

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Posted 7 years ago

“Half the price of their competiter supermarkets th food is just as good and the brands as similar as they can get.”

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Posted 7 years ago

“Great value and good quality food.”

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Posted 7 years ago

“good selection of products at fair prices”

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Posted 7 years ago

Aldi is rated 2.5 based on 1,340 reviews