ALEKO Reviews

Name: ALEKO
Address: 8307 S 192nd St, 8307 S 192nd St, Kent
Rating: 3.86

3.9 Rating 3,285 Reviews

70 %

of reviewers recommend ALEKO

3.9

Based on 3,285 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

petr.strizheus@aleko.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

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ELLEN M ASHLEY

Patti Bantam

Karl Schneller

Eugene DiGiacomo

ALEKO 5 star review on 4th December 2024

Eileen Sacks

184

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thanks”

Helpful Report

“Ordered a motorized 12x10 Awning and had everything delivered except the motor part. I hired contractors and an electrician for the installation and they had to stop when they noticed that the motor was missing. I called Aleko and they did give me a $15 refund and told me I should receive the motor in 2 days and would email me a tracking number. As of right now I have not received a tracking number and worried they still haven't shipped it out yet. You would think they would overnight the shipping, but they didn't.”

Helpful Report

“Cannot find anyone in the Atlanta area to service the dual swing gate openers. They all uniformly say they do not service it as it does not meet industry standards. Had to cancel my order since I could not find anyone to work on it.”

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“Works well.”

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“ordered their LED lights and they came in as candescent light bulbs for Christmas decorations on November 30th been sending e-mails and multiple pictures back and forth ever since and now taking a loss on how much I spent because they refused to give me all my money back, looks and acts like a fly-by-night company be aware stay away. all this time I wasted with emails and pictures I should have went to the local store and picked up Christmas lights for my kids.”

Helpful Report

“I have replaced the mother board five times in four years. I wish I would have spent the money and bought a more reliable unit somewhere else.”

Helpful Report

Hello, Thank you very much for your feedback. I am very to hear about your experience upon receiving our product. Aleko does have a 1 year warranty in case there are any issues. After that one year, we offer guidance on what to purchase to ensure your unit stays working properly if there are any issues. Please contact our technical team at 253-246-8222 ext 4 so they can assist you. Thank you, ALEKO

“Ordered another gate operator. Have other operators and they have worked great for years.”

Helpful Report

“All products bought work well.”

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“I would like to give you five stars but every time you try to reach costumer service it’s almost impossible and when you do they aren’t really helpful, but I think they products are really good for the price!!”

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“We purchased two 18foot gates. The staff person was great. She asked questions that we hadn’t even though about. Extremely helpful, professional and easy to talk to.”

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“Liked the product in the ad, loved the product when I received it, only good things to say about this product, and the company!”

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“Looks good. Looks as pictured and even better with ornaments”

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“I bought a Christmas tree that said it was in stock and available to ship, after 2 days it hadn’t shipped so I emailed support and they said they were out for the season and it would ship NEXT FALL when they got more in. My confirmation email said nothing about this and during those 2 business days, no one contacted me to tell me that. At least I was given a prompt refund.”

Helpful Report

“Still waiting to receive my products. Been told by aleko associate my products shipped, but fedex says aleko has never called to pick up .”

Helpful Report

Hello, Thank you for your review i do apologize for the inconvenience It looks like your order was delivered 12/05/2018 by FedEx If you have any comments or questions please feel free to contact us at 253-246-8222 Thank you Sincerely, Aleko

Hello, Thank you for your review, i do apologize for the inconvenience it looks like you product has been delivered 12/05/2018. If you have any other comments or questions please feel free to contact us 253-246-8222 Thank you sincerely, Aleko

“I haven't got it yet but can't honestly give you one”

Helpful Report

“Offering unexisting products and holding may money is Very poor”

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“your website has a customer review box that gets in the way of other areas with no shown way to dismiss it.”

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“This is 3rd gate opener I buy , The other two gave me outstanding service for over five years ,I am replacing one because it was damaged due to Hurricane Maria , still opens but with trouble . hopefully new one will give me the same outstanding service.”

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“I like the product, though some of the material by the grommets had pieces hanging off, as a whole is is good.”

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“Quality looks excellent”

Helpful Report

ALEKO is rated 3.9 based on 3,285 reviews