Name: ALEKO
Address: 8307 S 192nd St, 8307 S 192nd St, Kent
Rating: 3.86

“Ordered in good faith, waited for two weeks. Received a note saying item is out of stock. 4-6 MONTH wait. It takes two weeks to figure that out!? Meanwhile my house is two weeks behind due to poor communication.”

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Hello, Thank you for your feedback. I do apologize about the experiences that you have encountered. If you could please let us know how we can better assist you in making your experience positive instead of negative. Thank you, ALEKO

“The awning is very good for the money. You could pay 3 times as much to get an awning that is just slightly better. This is a very good alternative to a high priced awning.”

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“A+++ Definitely buy from them again!”

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“Ordered a new tarp for my awning and it was the exact size I needed. The price was great and the shipping was fast... Thanks”

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“Service was excellent. Merchandise beautiful as described. Delivery was very fast. Thank you for a great experience!”

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“The speed of delivery is great and the prices are the best I have found”

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“Ordered 8 days ago still havent received product.”

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Hello, Thank you for your feedback. It does look as if we did send you an email 9/17/2018 informing you that the product was out of stock. Please refer to your emails and let me know how we can better assist you. Thank you,

“Customer service was very helpful”

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“The frame is exactly what I was looking for and it looks nice and easily put together. Awesome”

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“Just what I asked for at 1/3 big box prices. Worth the two day wait.”

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“Shipped fast. And was what I ordered.”

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“Staff very courteous and knowledgeable. Received product in very short time.”

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“My gate opener died two months before the warranty expired. After 5 attempts and extremely long wait times on hold, I finally got in touch with customer support. They ensured me it would be covered under warranty but we would have to trouble shoot the problem. Because I started the process when it was under warranty, they said they would replace it if trouble shooting doesn't work. I spent a total of 12-14 hours of my time on the phone trouble shooting and replacing the parts that they sent over the course of 4 months. 4.5 months later, my opener still doesn't work. Now they are telling me they won't replace the unit because the warranty had expired. They are not true to their word and won't honor any warranty. I've never before written a bad review. This has been the worst customer service I have ever experienced. Aleko is a nightmare to deal with and I would recommend any other company. They are a waste of time and money. Look elsewhere.”

Helpful Report

Hello, Thank you for your feedback. I do apologize about the experiences that you have encountered. If you could please let us know how we can better assist you in making your experience positive instead of negative. Thank you, ALEKO

“My gate opener died two months before the warranty expired. After 5 attempts and extremely long wait times on hold, I finally got in touch with customer support. They ensured me it would be covered under warranty but we would have to trouble shoot the problem. Because I started the process when it was under warranty, they said they would replace it if trouble shooting doesn't work. I spent a total of 12-14 hours of my time on the phone trouble shooting and replacing the parts that they sent over the course of 4 months. 4.5 months later, my opener still doesn't work. Now they are telling me they won't replace the unit because the warranty had expired. They are not true to their word and won't honor any warranty. I've never before written a bad review. This has been the worst customer service I have ever experienced. Aleko is a nightmare to deal with and I would recommend any other company. They are a waste of time and money. Look elsewhere.”

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“I ordered a chain link connector because I lost mine and aliko sent it right away and it was perfect. thanks”

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone

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