Name: ALEKO
Address: 8307 S 192nd St, 8307 S 192nd St, Kent
Rating: 3.86

“The Aleko sliding gate opener is a third the cost of other brands/mfg, we will be ordering a second unit shortly to complete our circle drive. Nice product.”

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“The package was missing the sliding key”

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Hello, Thank you for your feedback I do apologize about the inconvenience. For us to better assist you, can you please provide me with pictures of what you received upon delivery to sales@alekoproducts.com. This will allow us to assist you in getting your missing product, and turning your negative experience into a positive one. Thank you. Sadie.

“Attempting to get a hold of customer service was incredible. Was on hold for approximately 27 minutes the first time before I was disconnected. The second time I was on hold for about 17 minutes before I was disconnected and finally I was on hold for about 22 minutes before someone picked up. Then I was giving misinformation on two separate occasions and never received a call back when I left a voicemail regarding a delivery question.”

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Hello, Thank you for your feedback. I do greatly apologize for the issues you have encountered with our company. Please let me know what we can do to further assist you in making this a positive experience. Thank you.

Hello, Thank you for your feedback. I do apologize about the experiences that you have encountered. If you could please let us know how we can better assist you in making your experience positive instead of negative. Thank you, ALEKO

“The product that I ordered was exactly as stated. It is of good quality and a bit heavier duty than I thought it would be. Very satisfied with both the service and product.”

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“Nice awning at a fair price. Very poor assembly instructions, especially for the motor installation. Assembly is fairly simple, but the directions are so confusing, they make it much more difficult than it really is. PLEASE. For the sake of your business and your customers, create and include better instructions with your awnings. Online videos help, but are not the best answer. Also, packaging was not adequate for shipping to Florida. Box arrived torn and with several holes in it. Parts/screws were falling out. Fortunately, I don't think anything is missing. The white painted surfaces of the awning assembly are scratched in several areas and there's a small dent in one spot. Disappointing, but I can live with it. Still, overall I'm excited about my purchase and look forward to relaxing in the shade!”

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“Love my battery operated lights I ordered!”

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“Ordered in good faith, waited for two weeks. Received a note saying item is out of stock. 4-6 MONTH wait. It takes two weeks to figure that out!? Meanwhile my house is two weeks behind due to poor communication.”

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Hello, Thank you for your feedback. I do apologize about the experiences that you have encountered. If you could please let us know how we can better assist you in making your experience positive instead of negative. Thank you, ALEKO

“The awning is very good for the money. You could pay 3 times as much to get an awning that is just slightly better. This is a very good alternative to a high priced awning.”

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“A+++ Definitely buy from them again!”

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“Ordered a new tarp for my awning and it was the exact size I needed. The price was great and the shipping was fast... Thanks”

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“Service was excellent. Merchandise beautiful as described. Delivery was very fast. Thank you for a great experience!”

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“The speed of delivery is great and the prices are the best I have found”

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“Ordered 8 days ago still havent received product.”

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Hello, Thank you for your feedback. It does look as if we did send you an email 9/17/2018 informing you that the product was out of stock. Please refer to your emails and let me know how we can better assist you. Thank you,

“Customer service was very helpful”

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“The frame is exactly what I was looking for and it looks nice and easily put together. Awesome”

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“Just what I asked for at 1/3 big box prices. Worth the two day wait.”

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“Shipped fast. And was what I ordered.”

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“Staff very courteous and knowledgeable. Received product in very short time.”

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“My gate opener died two months before the warranty expired. After 5 attempts and extremely long wait times on hold, I finally got in touch with customer support. They ensured me it would be covered under warranty but we would have to trouble shoot the problem. Because I started the process when it was under warranty, they said they would replace it if trouble shooting doesn't work. I spent a total of 12-14 hours of my time on the phone trouble shooting and replacing the parts that they sent over the course of 4 months. 4.5 months later, my opener still doesn't work. Now they are telling me they won't replace the unit because the warranty had expired. They are not true to their word and won't honor any warranty. I've never before written a bad review. This has been the worst customer service I have ever experienced. Aleko is a nightmare to deal with and I would recommend any other company. They are a waste of time and money. Look elsewhere.”

Helpful Report

Hello, Thank you for your feedback. I do apologize about the experiences that you have encountered. If you could please let us know how we can better assist you in making your experience positive instead of negative. Thank you, ALEKO

“My gate opener died two months before the warranty expired. After 5 attempts and extremely long wait times on hold, I finally got in touch with customer support. They ensured me it would be covered under warranty but we would have to trouble shoot the problem. Because I started the process when it was under warranty, they said they would replace it if trouble shooting doesn't work. I spent a total of 12-14 hours of my time on the phone trouble shooting and replacing the parts that they sent over the course of 4 months. 4.5 months later, my opener still doesn't work. Now they are telling me they won't replace the unit because the warranty had expired. They are not true to their word and won't honor any warranty. I've never before written a bad review. This has been the worst customer service I have ever experienced. Aleko is a nightmare to deal with and I would recommend any other company. They are a waste of time and money. Look elsewhere.”

Helpful Report

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

ALEKO Reviews

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