ALEKO Reviews

Name: ALEKO
Address: 8307 S 192nd St, 8307 S 192nd St, Kent
Rating: 3.86

3.9 Rating 3,329 Reviews

70 %

of reviewers recommend ALEKO

3.9

Based on 3,329 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Live Chat

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

petr.strizheus@aleko.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

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191

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received awning,..not complete!! Called Aleko, finally after 3 calls, sending pictures and speaking with many people ...we received missing parts!Apparently the error was due to the holiday but the last girl i spoke to apologized and made things happen ..thanks!! I ALSO HELPED SELL ANOTHER OF THE AWNING TO A FRIEND AFTER THEY SAW MINE!! Great fabric, instructions are very poor !!!I”

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“Great product for the money!!”

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“Nice to help warm and stay dry on the boat. Thanks!”

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“It didn't take long to get here and I was very happy with the product and I thought it was a very good price”

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“Always a good reliable company to do business with. Repair trouble shooting and repair parts always avaible.”

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“Product came very fast to my home”

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“Super high quality and works perfect!”

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“The Aleko sliding gate opener is a third the cost of other brands/mfg, we will be ordering a second unit shortly to complete our circle drive. Nice product.”

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“The package was missing the sliding key”

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Hello, Thank you for your feedback I do apologize about the inconvenience. For us to better assist you, can you please provide me with pictures of what you received upon delivery to sales@alekoproducts.com. This will allow us to assist you in getting your missing product, and turning your negative experience into a positive one. Thank you. Sadie.

“Attempting to get a hold of customer service was incredible. Was on hold for approximately 27 minutes the first time before I was disconnected. The second time I was on hold for about 17 minutes before I was disconnected and finally I was on hold for about 22 minutes before someone picked up. Then I was giving misinformation on two separate occasions and never received a call back when I left a voicemail regarding a delivery question.”

Helpful Report

Hello, Thank you for your feedback. I do greatly apologize for the issues you have encountered with our company. Please let me know what we can do to further assist you in making this a positive experience. Thank you.

Hello, Thank you for your feedback. I do apologize about the experiences that you have encountered. If you could please let us know how we can better assist you in making your experience positive instead of negative. Thank you, ALEKO

“The product that I ordered was exactly as stated. It is of good quality and a bit heavier duty than I thought it would be. Very satisfied with both the service and product.”

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“Nice awning at a fair price. Very poor assembly instructions, especially for the motor installation. Assembly is fairly simple, but the directions are so confusing, they make it much more difficult than it really is. PLEASE. For the sake of your business and your customers, create and include better instructions with your awnings. Online videos help, but are not the best answer. Also, packaging was not adequate for shipping to Florida. Box arrived torn and with several holes in it. Parts/screws were falling out. Fortunately, I don't think anything is missing. The white painted surfaces of the awning assembly are scratched in several areas and there's a small dent in one spot. Disappointing, but I can live with it. Still, overall I'm excited about my purchase and look forward to relaxing in the shade!”

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“Love my battery operated lights I ordered!”

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“Ordered in good faith, waited for two weeks. Received a note saying item is out of stock. 4-6 MONTH wait. It takes two weeks to figure that out!? Meanwhile my house is two weeks behind due to poor communication.”

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“The awning is very good for the money. You could pay 3 times as much to get an awning that is just slightly better. This is a very good alternative to a high priced awning.”

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“A+++ Definitely buy from them again!”

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“Ordered a new tarp for my awning and it was the exact size I needed. The price was great and the shipping was fast... Thanks”

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“Service was excellent. Merchandise beautiful as described. Delivery was very fast. Thank you for a great experience!”

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“The speed of delivery is great and the prices are the best I have found”

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“Ordered 8 days ago still havent received product.”

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Hello, Thank you for your feedback. It does look as if we did send you an email 9/17/2018 informing you that the product was out of stock. Please refer to your emails and let me know how we can better assist you. Thank you,

ALEKO is rated 3.9 based on 3,329 reviews