ALEKO Reviews

Name: ALEKO
Address: 8307 S 192nd St, 8307 S 192nd St, Kent
Rating: 3.86

3.9 Rating 3,322 Reviews

70 %

of reviewers recommend ALEKO

3.9

Based on 3,322 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

petr.strizheus@aleko.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

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ALEKO 5 star review on 5th December 2025

Karl Schneller

185

Anonymous

Anonymous // 01/01/2019

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“Stunningly beautiful, gates w/ fast shipping... My Praque gates were easy to install and of quality build & elegant design...”

Helpful Report

“Awning is great once installed. Included instructions are horrible (Please have someone re-write this manual who actually can read & write with proper language skills). With a little common sense & some ingenuity you can do it. You need to be somewhat of a handyman, not for someone inexperienced with tools. We had two persons, would have been much easier with three at the point where you attach roller tube & awning to track on RV. Overall real happy with awning & quality!”

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“ordered wrong size gate and had online chat for returning for a larger size. Person chatting was very helpful with giving process for credit.”

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“Good prices”

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“Great Gate that does the job, easy to install and at an affordable price”

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“Ordered barrel sauna roof shingles. Received email of shipping and day to arrive never showed up. Called and package still at FedEx with note too heavy. After numerous calls, I finally received 3 weeks later and packing was horrible. Box fell apart when carrying. And zero instructions. After opening there were no screws to attach shingles to roof and front trim wood as depicted in the installation video. No where on site does it say not included or even offer it as an install kit. Custom service people are very nice on the phone, just nothing gets done in a timely manner, and or things that are necessary are not included. Will never order anything from this company.”

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“thyank nyou”

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“Product is excellent, just disappointed some of the hardware was missing. Read many reviews with same issues. Hoping I wouldn't experience the same but alas, I did!”

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“I noticed your product may be susceptible to staining”

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“Sander works very well”

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“the service was good and the awning was good however the beading that goes into the awning to attach it to the frame was too large. i had to use another source to enable me to attach the awning to the frame>”

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“The boxes the panels and clamps were in are ripped and torn. One panel has a wire broken loose on the bottom of the panel , one panel has the wire bent, and 8 of the clamps are missing. While it appears to be a good product the packing, handling and shipping are very poor. When I called Customer Service to make a report they would not even talk to me until I sent pictures of the damaged and missing parts. Just how do you take pictures pf parts that aren't there?”

Helpful Report

Hello, Thank you for your recent feedback. I do apologize about the issues you have encountered. When customers contact us about missing products, we request pictures of the products you did receive, so we are able to visually see what you are missing. Please let us know what we can do to better your experience. Thank you.

“Shipping was prompt. Item was as described.”

Helpful Report

“The product that you are selling does not fit an RV awning I paid 30 some odd dollars for this bag that I don't even think would even fit on an awning, of conventional House Awning because you do not detache the fabric away from the rail that bolts to the facility. There would be no way this bag would fit, the way it is design over an Awning, unless you dismantled the awning and stored it ,which is rediculous Your website advertises this bag as an RV awning cover which is false. I'm also returning this item as false advertising and false description for full refund plus my time is valuable”

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“I love the fact that this is a DIY without all the extra costs. The awning is beautiful! will definitely be buying another for my upper deck. I wish company made motorized garage door screens I would buy one in a minute.”

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“Bought and installed a 16 X 10 Aleko awning in July. I purchased it through Amazon as Aleko had none in stock. In two months the bolts used to secure the arms and the bolts on the mounting hardware have rusted. The awning also makes a noise like it's binding when opening, I hope the pins on the arms aren't rusting. I'm sorry I didn't spend a little more and buy an awning from a company that uses better quality materials.”

Helpful Report

Hello, Thank you for your feedback. I do greatly apologize for the issues you have encountered with our company. Please let me know what we can do to further assist you in making this a positive experience. Thank you.

“A+”

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“Functional and inexpensive. Just the ticket.”

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“I like the products of aleko”

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“Circuit board I purchased did not work. When applied power noting worked.”

Helpful Report

Hello, Thank you very much for your feedback. I am very to hear about your experience upon receiving our product. Aleko does have a 1 year warranty in case there are any issues. We can certainly replace the items for you that are missing/damages Please contact our technical team at 253-246-8222 ext 4 so they can assist you. Thank you, ALEKO

ALEKO is rated 3.9 based on 3,322 reviews