ALEKO Reviews

Name: ALEKO
Address: 8307 S 192nd St, 8307 S 192nd St, Kent
Rating: 3.86

3.9 Rating 3,322 Reviews

70 %

of reviewers recommend ALEKO

3.9

Based on 3,322 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

petr.strizheus@aleko.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

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ALEKO 5 star review on 5th December 2025

Karl Schneller

185

Anonymous

Anonymous // 01/01/2019

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“The purchase process was very easy and timely”

Helpful Report

“I ordered three 5x5 dog pens which I received. However, one of the packages was delivered a day later than the first two and had been taped because the packaging was torn. Needless to say, I had clamps and bolts missing once I opened it. Thankfully I was joining all three together so had the hinges I needed, but if it hadn't been for that, I would have been short. Aleko should add some extra just to prevent a possible shortage? Also rethink their packaging to make it more durable during transit.”

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“Web site not up-to-date. Purchased unit was discontinued and I was informed 5 days later.”

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Hello, Thank you for your feedback. I do apologize for the issues encountered. Unfortunately products do run out of stock sometimes, we do our best to try and keep everything in stock, but sometimes are not able to. Please let us know what we can do to help as we would like to help you turn your negative experience in to a positive one. Thank you.

“Everything I expected and more from their products to their customer service.”

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“My wife and I immediately knew your small animal cage was the perfect one for our hamsters. We received it on the date expected and I assembled it right away. There is so much room for our hamsters to roam and explore. We love the wood construction. Thank you, Aleko.”

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“I sell your product to customers, specially the AC5700 and this is the second time where the accessories have been on back order. I have a customer that wanted to up-grade from the AC2700 to the AC5700 and she had to purchased the whole thing again. We did not need platform, key pad, remote controls, etc. There should be a way to not having to pay for all this extras”

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“Great customer service.”

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“Great product, super fast shipping!!!”

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“Lied about product being in stock. Lied about product being shipped out. Did not find out until 4 days AFTER product was due for shipment arrival. We were notified by FedEx when we received the notification that the SENDER canceled our shipment (4 days after product was scheduled to arrive !!)”

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“One product i receive used”

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“Overall well made. Could have been heavier metal, but should work fine.”

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“Design is very good. The Manufacturing process lacks the quality that was put in the design. Parts that slide together do not have any starting taper for easy assembly. Lot of burrs on every cut or hole. I had to rework the bearing end of the roller because the shaft was rubbing on the plastic insert and would not turn freely (the plastic mold is in need of maintenanc, the OD wobbles in the mating part and there is not enough clearance for the shaft on the ID) Instructions are written by someone that English is not their native language and it showed. Instructions were printed in such low resolution and small print it was very difficult to follow. Pictures or drawings were also in low resolution therefore details were not distinguished. If you wish to see execelent instructions, visit some old “Heath kit” instructions. They were crystal clear in their days. Time will tell if the product will last. Overall I am happy with the product so far. Part quality in this day and age seems to only have lip service. Everyone sings the tune, but can’t walk the walk. So my expectations are low to begin with.”

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“Purchased a drywall sander, arrived on time and in good condition”

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“Although I had a few problem with a bracket and arm, customer service was excellent and replacement parts were sent promptly. I have finished the install and need to do some minor tweaks. I manage to install the 13ft wide awning on my own, only needing help from a neighbor for final roller lift into place. My wife is short and is not stable on a ladder!! Would recommend this company.”

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“The product is great - the only hiccup is they were missing 2 of the 12 brackets that hold each panel together. ALEKO customer service was very responsive and sent me the remaining brackets right away, free of any shipping charges. Will purchase from them again!”

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“on phone tech supported admitted it was a faulty product that is no longer being used and still charged me when it is being installed just now and still not working.”

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“I will say the support was very misinformed, I needed a limiting switch I purchased it then they said I burnt the mother board Well two brand new parts later and nothing works! Had to buy a whole new unit because of them José Valdivia”

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“My problem is that now I receive the produce is that is only the arms, control panel and the 2 remotes for $449.00. Now I have to return this product and pay for the return. Now I have to make another purchase for the 2 arms for $298.00, not explain properly. I am now filling out this information so I don't no how much it will cost until I go to the shippers.”

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“I am very dissatisfied with the product which was shipped defective and the customer service in trying to get resolution to the issue. I have been waiting days for an answer to emails and phone calls. The hot tub is not functional. The heater does not work according to the description on the website and then the tub deflated and leaked all over my floor. Four phone calls, three disconnects and an "I'll call you back" all today from customer service. Tech support does not know how their own products are supposed to function and have to email the factory in China to get information.”

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“Talked to a young customer agent about delaying our order because of one item out of stock. You held the total order. The agent offered no options but to cancel ,after 5 days which, as a customer ,would have liked a better option. SO we cancelled the order.”

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ALEKO is rated 3.9 based on 3,322 reviews