ALEKO Reviews

Name: ALEKO
Address: 8307 S 192nd St, 8307 S 192nd St, Kent
Rating: 3.86

3.9 Rating 3,322 Reviews

70 %

of reviewers recommend ALEKO

3.9

Based on 3,322 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

petr.strizheus@aleko.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

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ALEKO 5 star review on 5th December 2025

Karl Schneller

185

Anonymous

Anonymous // 01/01/2019

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“The 10x20 ft awning installation instructions are the worst I've ever seen. It should not be sold without the support legs”

Helpful Report

Hello, Thank you for your feedback. With ALEKO Awnings, the support poles are not needed as the frame is built to support the weight of the awning. Please let me know if there is anything we can do to better you experience with us. Thank you.

“I put the rack together, easy enough. The front bar can only hold 6 women’s pants, otherwise it tips over. Back top bar can hold more. Disappointed that the front bar can not hold more pant.”

Helpful Report

Hello, Thank you for your feedback. I do apologize for the issues encountered. ALEKO would never send out return product but I do greatly apologize that it was not received in the best shape. If anything does end up being missing please let us know as we would like to help you turn your negative experience in to a positive one. Thank you.

“You call this place it takes about an hour to get to a person. Communication with this company is very poor”

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“Works well and has been a good gate motor system for years”

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“Very nice product”

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“Every time I have spoken to someone they were very helpfur”

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“The lady taking my order was very helpful. My purchase arrived on time & the quality was excellent.”

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“Perfect!”

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“I ordered 2 days later i get message its not in stock and my bank is going my money. Wil never shop for store or recommend”

Helpful Report

Hello, Thank you for your feedback. I do apologize for the issues encountered. Unfortunately products do run out of stock sometimes, we do our best to try and keep everything in stock, but sometimes are not able to. Please let us know what we can do to help as we would like to help you turn your negative experience in to a positive one. Thank you.

“My order purchase ( 200 Net lights was sold out ) my money was refunded immediately!”

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“good”

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“Great service and great products.”

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“Nylon gear rack never arrived. E-mailed 3 times with no answer. Did not expect that behavior so I waited some time before reviewing.”

Helpful Report

Hello, Thank you for your feedback, I do apologize about the inconvenience. For us to better assist you, can you please provide me with pictures of what you received to sales@alekoproducts.com We will be more than happy to create a replacement for you and turn this negative experience in to a positive one. Thank you.

“I was pleased with the website and with the order process. I recieved my complete order in a timely manner. I was slightly disappointed with the quality of the thermometer I recieved but I understand that it was a very inexpensive item so I guess the value measures up to the price.”

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“Great customer service, way beyond every other company I dealt with so far. I will definitely purchase from you again, and will recomend to anyone I know who needs your gates and accessories. Thank you guys. Meir from Brooklyn.”

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“got excellent customer service both times”

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“Nice gates good price do my other gates next spring”

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“Item was suppose to arrive on Fri, today is Mon & tracking says it will arrive on Tues”

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“Delivered on time. Product was easy to put together.Overall I was extremely satisfied with my purchase.”

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“I ordered five extra remotes for my swing gate. Remotes were easy to program. Instructions were simple.”

Helpful Report

ALEKO is rated 3.9 based on 3,322 reviews