ALEKO Reviews

Name: ALEKO
Address: 8307 S 192nd St, 8307 S 192nd St, Kent
Rating: 3.86

3.9 Rating 3,283 Reviews

70 %

of reviewers recommend ALEKO

3.9

Based on 3,283 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

petr.strizheus@aleko.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

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ELLEN M ASHLEY

Patti Bantam

Karl Schneller

Eugene DiGiacomo

ALEKO 5 star review on 4th December 2024

Eileen Sacks

184

Anonymous

Anonymous // 01/01/2019

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“I purchased 13’ awning. The instructions are terrible. They don’t explain the step and how things are to go or set. Also, there were items I received that goes with the awning but no where on instructions was it written or explain where the items go or what to do with them. The awning is hard to get to run correctly and I sent in questions through customers but never received an answer back. I find that once your purchase a product from ALEKO than they don’t care if you build it correctly nor their to help when the awning didn’t work correctly. I would have to say after building one and weeks of figuring out how to get the awning arms to close correctly it really not worth buy one at ALEKO. They seem to care to help you and after building it and putting it up the material cones out of the grove and than you take it down and start over. Not worth the discounted price compare to Sunsetter where it all built and ready to go.”

Helpful Report

Hello Timothy Thank you for your feedback, and I am sorry for the bad experience that this has brought you. I understand you reached out with not response back and I would gladly like to be the one to work with you and make your experience better with ALEKO. Please reach out to 833-926-2323 and request for Maria. I am here to help and assist you with any questions and concerns.

“Great! Good quality product indeed!”

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Hello Francis Thank you for your feedback. Hope you are enjoying your product.

“shipping is a little slow”

Helpful Report

Hello Ross, Thank you for your sincere feedback. The shipping department is doing their best to ship out the products. Hopefully you are enjoining your product.

“Price is the best part of Aleko awning. Instructions are very very poor. Also no customer service. My semi cassette motorized awning came with the motor on the wrong side. Of course you do not realize this until the unit is half assembled. I have emailed the company 3 times and no response yet.”

Helpful Report

Hello Case Thank you for you sincere feedback. I understand that the experience with the installation manual was not the best but I would like to make it up to you. Please give me a call at 833-926-2323, request for Maria and I will gladly assist you with any questions about your awning that you have. I am here to help you out.

“I received my awning and as soon as it went up the bars broke they sent me replacements they broke too . The product was terrible and what is even worse is their customer service ! Don’t buy you won’t be happy”

Helpful Report

“Purchase a awning replacement, it's good quality great price. Awesome customer service. Thank You.”

Helpful Report

Hello Lyn Thank you feedback it is much appreciated. It is good to hear that you are enjoying your awning.

“It was delivered with parts broken, talk to one rep he said he take care of it two weeks went by talked with another and still waiting on the part should be here any day hopefully”

Helpful Report

Hello Gretchen Thank you for your feedback. It is much appreciated. It is good to hear that you have been taken care of. If anything, please reach out to 833-926-2323 and request for Maria for more assistance.

“the package arrived looking like it had been returned before and some components had dents (eg valence arm making it hard to thread the liner cord). the metal coating is extremely brittle and flakes off at slightest impact. the torsion bar and roller are connected by smaller connector tubes and each of the joints has burrs that complicate connecting without a metal file to smooth the burrs. the instructions are at times incorrect (saying middle arm can be right or left - no it cannot as the metal connector to the awning valence bar wont reach the knuckle if installed the wrong way; the roller comes installed on the torsion bar .. no it doesnt), confusing (different pictures show different locations for roller arm), impossible to decipher( the three liner cords all have the same identifier - there is no way to know that the small liner cord goes in which end of the awning or should it go in the valence) and generally not helpful. the bolts for attaching to the wall brackets are thin, flimsy and too long. washers were missing. many of these problems only become apparent when fabrication has started making it hard to return. it took 6 hours to assemble the awning. the fabric is thin and the fabric, roller and torsion bar quality much inferior to a previous awning i had from Canadian tire that was a fraction of the price.”

Helpful Report

Hello Thank you for your feedback. I do apologize for the bad experience you have been going through, I would like to assist you and work with you to help you have a good product and make the awning work. For assistance, please call me back at 833-926-2323, request for Maria and we can work something out.

“Poorly engineered gate opener, lousy customer service”

Helpful Report

Hello Gerald Thank you for your feedback and I do apologize about the inconvenience and bad experience with the product. I would like to assist you and work with you in regards to the gate opener, offer you options that will best suit your gate and operation. Please call back at 833-926-2323 and request for Maria.

“Great product. Very sturdy and easy to assemble. I would suggest the use of wing nuts instead of hex nuts. Making assembly totally tool free.”

Helpful Report

Hello Rick Thank you for your feedback, it is much appreciated. Hope you are enjoying your product to the fullest. Thank you for choosing ALEKO.

“Outdoor and Indoor White Pine Wood Barrel Sauna - 4 Person - ETL Certified Heater; this was a GREAT purchase. I arrived on time in a big crate, the guy dropped it off @ my garage. Beware it is very heavy. It took me one day to put it together partly because I had to carry it piece by piece to upstairs bedroom. Assembly was simple and straight forward, however you will need to run wiring to a 30amp breaker, so think about that when you decide where to place it. Everything worked great. Im really enjoying this suana. you want be dissappointed.”

Helpful Report

Hello Thank you for your feedback. That is much appreciated. Enjoy your sauna to the max and let us know how your sauna makes you feel and the experience.

“Product seems to be of good quality however, the installation instructions are not very helpful, nor in-depth.”

Helpful Report

Hello Michael, Thank you for your feedback, it is much appreciated. I understand that the instructions are not helpful, for any assistance I would like to assist you. Please give me a call back at 833-926-2323 and request for Maria.

“I'm willing to wait for my order”

Helpful Report

Hello Trevor Thank you for your feedback and for working with us on your order. Once your product is back in stock the shipping team will ship that out for you.

“High quality gate motors. My gate has jammed several times over the past 8 years, even breaking the chain. Was always able to repair on my own.”

Helpful Report

Hello Timothy Thank you for your honest feedback. I am glad to hear that you are enjoying the gate openers and that they have been convenient for your.

“MISSING PARTS!!! HUGE INCONVENIENCE AND MAJOR EXPENSE FOR EXTRA CONTRACTOR WELDING AND DRILLING! THIS IS NOT A DIY GATE! DISSAPPOINTED!!!!!!!!”

Helpful Report

Hello Sadhana Thank you for your feedback. I do apologize for the bad experience that you went through when it came to the gate installation. I would like to assist you and provide some assistance for the inconvenience. Please call me at 833-926-2323 , request for Maria and I can work something out for you.

“I bought an Alexis hot tub last fall but was unable to set it up until this spring (2021) because I was having cancer treatment. The first thing that went wrong was that it would not inflate. The problem seemed to be the control panel. I messaged the company but received no reply. After a few days, I walked by the tub, pushed the bubble button and suddenly it worked (after trying about a dozen times). Filled it up, and it worked great for about a week. Now, the bubble button once again won’t work properly. Apparently, the reason is an overheated pump. This I learned from the troubleshooting info. So, to use the tub, it has to be unplugged in advance to let the pump cool. Then once you use it for 10 minutes, the pump overheats again and the bubble function won’t turn off. Again you have to unplug it. I have a dedicated electrical outlet for it so it is not an electrical issue. Very very disappointing as I bought it for arthritis and was really looking forward to the therapeutic effects. I do still use it by planning ahead and unplugging it twice each time but I’m sure since it is only been in operation for 3 weeks that the pump will burn out in short order. If I had not had to wait so long to set it up, I would definitely have returned it.”

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“Buena Transacción A+++++”

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Thank you for your review. Your feedback is very valuable to us. And thank you for your pictures.

“Authentic products👍👍”

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Thank you for your review. Your feedback is very valuable to us.

“Great company to work with. I had a problem with one of their products after a couple of years. They informed me the product was still under warranty and replaced it immediately. That is the sign of a good company. Dennis Peterson”

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Thank you for your review. Your feedback is very valuable to us.

“It has not been delivered at this time !”

Helpful Report

ALEKO is rated 3.9 based on 3,283 reviews