ALEKO Reviews

Name: ALEKO
Address: 8307 S 192nd St, 8307 S 192nd St, Kent
Rating: 3.86

3.9 Rating 3,283 Reviews

70 %

of reviewers recommend ALEKO

3.9

Based on 3,283 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

petr.strizheus@aleko.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

Write Your review

Tell us how ALEKO made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

ELLEN M ASHLEY

Patti Bantam

Karl Schneller

Eugene DiGiacomo

ALEKO 5 star review on 4th December 2024

Eileen Sacks

184

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tatiana in customer service resolved our issue promptly and to our satisfaction -thank you again for all your help and work!”

Helpful Report

Hi, Thank you for taking the time to leave this review for us! We appreciate your feedback and are glad that you had a great experience. Thank you!

“Overall it’s ok. A bit cheap in the construction of roof panels. I don’t think they will last long. There were a couple ties & missing holes for screening to hook to the frame. The height wasn’t clear. In the middle it’s 9ft but on the sides it needs to be taller to accommodate a tall person. Barely over 6ft. I ended up raising the whole structure up 12inches.”

Helpful Report

“We have bought Aleko products over the years and always high quality and great products. Customer service has always been able to answer all our questions. Great company”

Helpful Report

Hi Tammy, Thank you for sharing your experience for others to know. We are so happy that our amazing team was able to assist you as well. We hope to see you again soon. Thank you!

“The web site inventory is not linked to the actual warehouse inventory. When I ordered the site did not warn me of none on hand. Therefore, my order is on back order for ~ two months.”

Helpful Report

Hi Ronnie, Thank you for reaching out to us and providing us with this feedback. We apologize that your item is out of stock, this is the reason we have backorder, so that you may reserve your item and when its back in stock we would ship it out right away for you. Thank you!

“I ordered the 5x5x4 pen for my Lab who was having knee surgery and has to be at rest for 4-6 weeks. Despite shipment from Washington USA to Quebec, Canada it arrived in only 4 days, in time for his surgery. The assembly was easy, The pen is very sturdy, and the nice entrance makes it easy for both he and I to get in and out. It is big enough for him to easily change his position even with an e-cone, and large enough for me to do his physical therapy inside. It's small enough that he won't stay on his feet very much and small enough to fit in the middle of all the action in the house. The only shortcoming, is that there are no inserts for the feet to protect the floor from the feet. Cutting out squares of rubber that was around the house solved this problem. Thank you Aleko”

Helpful Report

Hi Arthur, Thank you for taking the time to write this review for us! We do appreciate your kind words and feedback. If you ever needed any additional support please do not hesitate to reach out. Thank you!

“Aleko has the worst products I have ever purchased in any category, and they pushed me around between the company and the retailer until it was too late to return the product. Then they asked me to make complicated technical fixes to the circuit board of the heater when it wouldn't work. The sauna came incomplete and with broken parts. The heater wouldn't work at all. I have now paid for FOUR electrician visits. Aleko finally replaced the heater, and now I'm getting a new error that does not seem to be resolvable. I am considering scrapping the whole thing and starting over, even though I am now more than $5k in the hole. I have never been so frustrated with a product or company. Do NOT buy their Toule heater by itself -- this is the cause of half the trouble. Finally, I had to threaten to sue them before they replaced the first heater. Stay away at all costs.”

Helpful Report

“I bought a new control panel for our gate. We are having issue after issue with the controllers. I bought some new one earlier this year and only 5 of the 10 worked properly, Now with the new controller 4 won't work at all and the rest work off and on. Very upsetting after having our gate and no issues for so long.”

Helpful Report

Hi Kathryn, Thank you for providing us with this feedback. I attempted to call you today but had no luck. Can you please give me a call at 833-926-2323 and ask for Alex? I would love to talk to you about this. Thank you!

“Great product and very good support”

Helpful Report

Thank you so much for leaving a review and we are glad you are enjoying our product. Please let us know if there is anything else we could do for you.

“LOVE MY BLINDS!!!!!”

Helpful Report

Hi Laurie, Thank you for leaving us this review and providing us with this feedback! We appreciate your feedback greatly and we are glad you are a happy client of ours. If you ever had any questions or concerns please do not hesitate to reach out to us. Thank you!

“Although I still have not received the product I ordered, Aleko was kind enough to call me and offer an upgrade to my order which should ship today or tomorrow. My original items ordered are still on backorder, but with this new offer I should be up and running much sooner. Thanks, Aleko!”

Helpful Report

Hi Richard, Thank you for taking the time to write this review for us today. I do apologize that the item is out of stock for you as well. Per our convo over the phone today, I went ahead and found a great replacement for you, this will be shipping out by tomorrow. I apologize for any inconvenience this has caused you as well, but I look forward to you receiving this item. Thank you!

“Follow up on a boat problem remedied.”

Helpful Report

Hi Sam! Thank you for providing us with this review! We hope you continue to enjoy your product! Stay safe

“They shipped the adjustable dumbbells fast and that's good. A plate fell off from one of the dumbbells which shouldn't happen. Luckily no one got hurt. Asked them about exchange but they pointed to their return and exchange policies that I need to pay for shipping a ~100lb dumbbell. Ok fair enough it's in your policies but perhaps they should care more about if the product is really defective or the customer got hurt. Won't buy from out of state again and won't take chance with paying for shipping back a heavy defective item.”

Helpful Report

Hi, Thank you for providing us with this feedback and taking the time to write this review. I do want to apologize right off the bat that this wasn't handled correctly, being that the item is defective we would have no problem helping you out with the return. Per our phone call, please see your email, there will be return instructions as well as a label. Thank you!

“The product that I requested was not in stock and I was charged but later got a refund.”

Helpful Report

Hi Carolina, Thank you for providing us with this feedback and for taking the time to leave this review for us. I do apologize that there was an issue with your order, I would like to get on the phone and discuss this with you. I attempted to call you today but it went to voicemail. Can you please give me a call at 833-926-2323 and ask for Alex? Thank you!

“Ahmad N was very helpful on an exchange for a different awning cover. The website color Ivory was too light so we were able to exchange it for the burgundy color”

Helpful Report

Hi, Thank you for taking the time to write this review for us! We are really glad Ahmad was able to assist you as well. We will make sure to bring this up to his direct supervisor. Stay safe and have a great day!

“The color of the awning (Ivory) didn't match what was on the website so Aleko sent a different awning cover (Burgundy) free of charge. Customer service for the exchange was great”

Helpful Report

Hi, Thank you for writing this review for us! We are super happy to hear that our amazing customer service team was able to assist you. We hope you continue to shop at ALEKO. Thank you!

“Loving my tub! Especially when we had -20 degree weather. Fortunately I have inside for easy access and temperature control.”

Helpful Report

Hi, Thank you for taking the time to write this review! We are super glad that you are happy with your purchase! If you ever had any questions or needed any help do not hesitate to reach out to us. Thank you!

“Said they would replace my leaking boat and that made me happy. Alex at Aleko came thru for me. I appreciate them working with me.”

Helpful Report

Hi Sam, Thank you for providing us with this feedback! I am super glad that Alex was able to help you out and get the issue at hand resolved for you. If you had any more questions please feel free to reach out to us. Thank you!

“Delivery was late and no compensation. Delayed my job. Item was great!”

ALEKO 3 star review on 17th February 2021

Helpful Report

“Used this for indoor diner theme for my daughter’s room and it looks great! Everyone that sees it says it made the room. Thank you!!!”

Helpful Report

Hi Lisa, Thank you for reaching out to us and providing us with this amazing review! We thank you for your feedback and we hope you continue to remain a loyal customer of ours. Thank you!

“The sauna works great after some engineering and a lot of time on my part. The shipping was a week late (long story but not due to covid). Lost a days work waiting for delivery that didn’t come. The sauna was missing instructions and when the proper instructions were sent they were very poorly made. It doesn’t tell you where screws and bolts go so you’re left to fend for yourself. It’s extra difficult when the thing is missing hardware!!! Customer service is very responsive but offered nothing substantial for the loss of time, late delivery, missing hardware, and poor instructions. I was in contact with them three times. They sent me the terrible manufacturers instructions and nothing else. Other than that, it was delivered in a very secured container so that’s a plus. Anyway, now that the sauna is finally up and running, it’s great. The process to make it happen, not so much. Good luck! Images show where hardware is supposed to secure the glass panels.... nothing there (no holes) and no hardware.”

ALEKO 3 star review on 11th February 2021

Helpful Report

Hi Joel, Thank you for taking the time to write this review for our company today. We thank you for providing us with this feedback as we take these reviews seriously. We are currently working on getting better manuals and videos up for installation, I truly do apologize that we werent able to send you a fully up to date manual. However, we are glad you like your product. Thank you once again

ALEKO is rated 3.9 based on 3,283 reviews