ALEKO Reviews

Name: ALEKO
Address: 8307 S 192nd St, 8307 S 192nd St, Kent
Rating: 3.86

3.9 Rating 3,329 Reviews

70 %

of reviewers recommend ALEKO

3.9

Based on 3,329 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Live Chat

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

petr.strizheus@aleko.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

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193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“MISSING PARTS!!! HUGE INCONVENIENCE AND MAJOR EXPENSE FOR EXTRA CONTRACTOR WELDING AND DRILLING! THIS IS NOT A DIY GATE! DISSAPPOINTED!!!!!!!!”

Helpful Report

Hello Sadhana Thank you for your feedback. I do apologize for the bad experience that you went through when it came to the gate installation. I would like to assist you and provide some assistance for the inconvenience. Please call me at 833-926-2323 , request for Maria and I can work something out for you.

“I bought an Alexis hot tub last fall but was unable to set it up until this spring (2021) because I was having cancer treatment. The first thing that went wrong was that it would not inflate. The problem seemed to be the control panel. I messaged the company but received no reply. After a few days, I walked by the tub, pushed the bubble button and suddenly it worked (after trying about a dozen times). Filled it up, and it worked great for about a week. Now, the bubble button once again won’t work properly. Apparently, the reason is an overheated pump. This I learned from the troubleshooting info. So, to use the tub, it has to be unplugged in advance to let the pump cool. Then once you use it for 10 minutes, the pump overheats again and the bubble function won’t turn off. Again you have to unplug it. I have a dedicated electrical outlet for it so it is not an electrical issue. Very very disappointing as I bought it for arthritis and was really looking forward to the therapeutic effects. I do still use it by planning ahead and unplugging it twice each time but I’m sure since it is only been in operation for 3 weeks that the pump will burn out in short order. If I had not had to wait so long to set it up, I would definitely have returned it.”

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“Buena Transacción A+++++”

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Thank you for your review. Your feedback is very valuable to us. And thank you for your pictures.

“Authentic products👍👍”

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Thank you for your review. Your feedback is very valuable to us.

“Great company to work with. I had a problem with one of their products after a couple of years. They informed me the product was still under warranty and replaced it immediately. That is the sign of a good company. Dennis Peterson”

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Thank you for your review. Your feedback is very valuable to us.

“It has not been delivered at this time !”

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“Ordered item on 4/2/2021 and it mentioned a 3 to 5 day shipping. If I did not follow on 4/9/2021 they would have not yet shipped the order. Not sure if they have a order processing system in place.”

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“Nice product at avery affordable price. I would recommend it to anyone.”

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Thank you for your review!! Your feedback is very valuable to us here at ALEKO.

“Worse company ever, ordered many items that were in stock, days later they come and say it is out of stock. It happens like this over and over again, don't do business with those guys.”

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“I am a little frustrated as I placed my order and waited a few weeks before I called because I never received it. I was told that the item I ordered was out of stock. I never received any notification and was surprised they took my order on something that was out of stock. I was told that eventually it would be back in stock and I could wait or have a refund. I said I would wait but still have not gotten any notification on wether it has been shipped or eta. Pretty frustrating but the customer service was helpful when I called. I will be calling for a refund.”

Helpful Report

Hi Diana, Thank you for leaving us this review today. I do apologize that you had this experience with us. If there is anything we can do to make this review turn into a good one please let us know. Can you call 833-926-2323 and ask for Alex, I would love to assist you with this. Thank you!

“Ordered gate actuator 6 march 2021 still waiting. Was told it would take 4 to six weeks tomorrow its 4th week. I still have a non working gate.”

Helpful Report

Hi David, Thank you for reaching out to us and providing us with this feedback. I attempted to call you today regarding your order, but was unsuccessful in getting someone to pick up. Can you please call us at 833-926-2323 and ask for Alex I? Thank you!

“it was easy”

Helpful Report

Hi Michael, Thank you for taking the time to write this review! We are super glad that you are happy with your purchase! If you ever had any questions or needed any help do not hesitate to reach out to us. Thank you!

“Customer service was excellent”

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Hi Alex, Thank you for sharing your experience for others to know. We are so happy that our amazing team was able to assist you as well. We hope to see you again soon. Thank you!

“Fence good. Dogs no escape”

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Hi Matthew, Thank you for taking the time to leave this review for us! We appreciate your feedback and are glad that you had a great experience. Thank you!

“Package was received in good condition and assembly was easy. We replaced a wind damaged unit so everything was familiar to us. The product is a very good value for the money.”

Helpful Report

Hi Dean, Thank you for taking the time to leave this review for us! We do appreciate your kind words and are really glad you had an amazing experience. If you ever had any more questions or concerns please do not hesitate to reach out. Thank you!

“Aleko’s customer service is fantastic! I purchased a dumbbell that happened to be defective (which I don’t think is common) and they sent me a new one right away! They responded to me in less than 24 hours. I will absolutely order from Aleko again!”

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Hi! Thank you for leaving us this amazing review! I am so happy that you had an amazing experience. We hope to see you again soon. Thank you!

“Almost perfect! Service, price and delivery was excellent. Surprise by the good condition of the packaging of my black 10 x 8 awning received by air. Nice and good looking product. Now, may be a third holder would be needed as a personal tought. The instruction could be a little more clear for some peoples who have less skills. The biggest problem was that the thin fabric liner was too thin that it comes out of the gauge on the roller. Had to insert a clothesline that is a little bigger than the thin one provided. That is a problem!”

Helpful Report

Hi Mario, Thank you for leaving us this review and providing us with this feedback! We appreciate your feedback greatly and we are glad you are a happy client of ours. If you ever had any questions or concerns please do not hesitate to reach out to us. Thank you!

“Looks kinda complicated, n r concerned that bolts may not b long enough”

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“This review is for both products and shipping. My ALEKO 4100 gate opener is about 36 months old and the motor and capacitor burned up. Ordered a new one and paid for FEDEX 2 day shipping on March 23. It is now March 27 and it hasn't arrived and their is no FEDEX delivery estimate. It was shipped from Washington state to 6 hours past my location to a distributing site and hasn't made its way back west here yet. How stupid. And, what a rip off. This is the second time I have paid ALEKO for priority shipping and didn't get it. In 3 1/2 years I have replaced the computer board twice and the magnets, capacitor and motor. I just bought another property and am installing another wrought iron gate. I will not use ALEKO products for it.”

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“Received product as advertised.”

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Hi, Thank you for taking the time to leave this review for us! We appreciate your feedback and are glad that you had a great experience. Thank you!

ALEKO is rated 3.9 based on 3,329 reviews