ALEKO Reviews

Name: ALEKO
Address: 8307 S 192nd St, 8307 S 192nd St, Kent
Rating: 3.86

3.9 Rating 3,283 Reviews

70 %

of reviewers recommend ALEKO

3.9

Based on 3,283 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

petr.strizheus@aleko.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

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ELLEN M ASHLEY

Patti Bantam

Karl Schneller

Eugene DiGiacomo

ALEKO 5 star review on 4th December 2024

Eileen Sacks

184

Anonymous

Anonymous // 01/01/2019

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“Ordered item on 4/2/2021 and it mentioned a 3 to 5 day shipping. If I did not follow on 4/9/2021 they would have not yet shipped the order. Not sure if they have a order processing system in place.”

Helpful Report

“Nice product at avery affordable price. I would recommend it to anyone.”

Helpful Report

Thank you for your review!! Your feedback is very valuable to us here at ALEKO.

“Worse company ever, ordered many items that were in stock, days later they come and say it is out of stock. It happens like this over and over again, don't do business with those guys.”

Helpful Report

“I am a little frustrated as I placed my order and waited a few weeks before I called because I never received it. I was told that the item I ordered was out of stock. I never received any notification and was surprised they took my order on something that was out of stock. I was told that eventually it would be back in stock and I could wait or have a refund. I said I would wait but still have not gotten any notification on wether it has been shipped or eta. Pretty frustrating but the customer service was helpful when I called. I will be calling for a refund.”

Helpful Report

Hi Diana, Thank you for leaving us this review today. I do apologize that you had this experience with us. If there is anything we can do to make this review turn into a good one please let us know. Can you call 833-926-2323 and ask for Alex, I would love to assist you with this. Thank you!

“Ordered gate actuator 6 march 2021 still waiting. Was told it would take 4 to six weeks tomorrow its 4th week. I still have a non working gate.”

Helpful Report

Hi David, Thank you for reaching out to us and providing us with this feedback. I attempted to call you today regarding your order, but was unsuccessful in getting someone to pick up. Can you please call us at 833-926-2323 and ask for Alex I? Thank you!

“it was easy”

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Hi Michael, Thank you for taking the time to write this review! We are super glad that you are happy with your purchase! If you ever had any questions or needed any help do not hesitate to reach out to us. Thank you!

“Customer service was excellent”

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Hi Alex, Thank you for sharing your experience for others to know. We are so happy that our amazing team was able to assist you as well. We hope to see you again soon. Thank you!

“Fence good. Dogs no escape”

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Hi Matthew, Thank you for taking the time to leave this review for us! We appreciate your feedback and are glad that you had a great experience. Thank you!

“Package was received in good condition and assembly was easy. We replaced a wind damaged unit so everything was familiar to us. The product is a very good value for the money.”

Helpful Report

Hi Dean, Thank you for taking the time to leave this review for us! We do appreciate your kind words and are really glad you had an amazing experience. If you ever had any more questions or concerns please do not hesitate to reach out. Thank you!

“Aleko’s customer service is fantastic! I purchased a dumbbell that happened to be defective (which I don’t think is common) and they sent me a new one right away! They responded to me in less than 24 hours. I will absolutely order from Aleko again!”

Helpful Report

Hi! Thank you for leaving us this amazing review! I am so happy that you had an amazing experience. We hope to see you again soon. Thank you!

“Almost perfect! Service, price and delivery was excellent. Surprise by the good condition of the packaging of my black 10 x 8 awning received by air. Nice and good looking product. Now, may be a third holder would be needed as a personal tought. The instruction could be a little more clear for some peoples who have less skills. The biggest problem was that the thin fabric liner was too thin that it comes out of the gauge on the roller. Had to insert a clothesline that is a little bigger than the thin one provided. That is a problem!”

Helpful Report

Hi Mario, Thank you for leaving us this review and providing us with this feedback! We appreciate your feedback greatly and we are glad you are a happy client of ours. If you ever had any questions or concerns please do not hesitate to reach out to us. Thank you!

“Looks kinda complicated, n r concerned that bolts may not b long enough”

Helpful Report

“This review is for both products and shipping. My ALEKO 4100 gate opener is about 36 months old and the motor and capacitor burned up. Ordered a new one and paid for FEDEX 2 day shipping on March 23. It is now March 27 and it hasn't arrived and their is no FEDEX delivery estimate. It was shipped from Washington state to 6 hours past my location to a distributing site and hasn't made its way back west here yet. How stupid. And, what a rip off. This is the second time I have paid ALEKO for priority shipping and didn't get it. In 3 1/2 years I have replaced the computer board twice and the magnets, capacitor and motor. I just bought another property and am installing another wrought iron gate. I will not use ALEKO products for it.”

Helpful Report

“Received product as advertised.”

Helpful Report

Hi, Thank you for taking the time to leave this review for us! We appreciate your feedback and are glad that you had a great experience. Thank you!

“I remain totally flabbergasted with Aleko concerning everything from quality merchandise to customer service. Their Inflatable Hot Tubs are of premium quality! The employees are very professional and take time to listen to any issues or concerns. I emphasize that Canadians can feel confident to purchase from Aleko. They literally will bend over backwards to make certain you will be a happy and most likely returning customer. Maria Santacruz deserves a promotion as she made me feel special and a respected valued customer. Even though I contacted her numerous times she never made me feel as if I was a bother or disturbing her in any way. Such a pleasant refined personality who deserves to be recognized as Miss Congeniality! Respectfully yours, Nicole Poirier Lakeville, NB, CANADA”

Helpful Report

Hi Nicole, Thank you for taking the time to write this review today! We truly do appreciate this feedback you have given us and Maria as well. We will be sure to pass this over to her supervisor as well. If you ever needed anything please feel free to reach out. Thank you!

“I never got my package”

Helpful Report

“Purchased a Play house, my daughter just admires it. Very sturdy and such a pretty design . Have previously purchased from ALEKO a trampoline ( a year ago ) and enjoy it! Would definitely recommend this company and will be returning for other stuff.”

Helpful Report

Hi Natalie, Thank you for leaving this amazing review for us! We are so glad that you enjoyed your product and are really glad that you had a great experience. Take care, Aleko

“The big dog enclosure of 10 x10 X4 feet came in the prescribed time from order date. The materials are according to specification and description. I just hope Aleko will come up with 5 feet enclosure too.”

Helpful Report

Hi Job! Thank you for leaving us this review! We are so glad that you had a great experience with our company as well. If you ever needed any support do not hesitate to reach out. Thank you!

“Good quality screen fencing.”

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Hi Reid, Thank you for taking the time to leave this review for us! We appreciate your feedback and are glad that you had a great experience. Thank you!

“Awesome awesome”

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Hi Hayley, Thank you for taking the time to leave this review for us! We appreciate your feedback and are glad that you had a great experience. Thank you!

ALEKO is rated 3.9 based on 3,283 reviews