ALEKO Reviews

Name: ALEKO
Address: 8307 S 192nd St, 8307 S 192nd St, Kent
Rating: 3.86

3.9 Rating 3,336 Reviews

70 %

of reviewers recommend ALEKO

3.9

Based on 3,336 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

petr.strizheus@aleko.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

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194

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Best service ever!”

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“good product,they had what I needed and fast shipping!”

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“The awning is great the only issue was I bought a 20' which comes in three sections. The instructions weren't real clear on when to place the blocker and extension arm connector in the center section. after the sections are connected these two items won't clear the connection screws. Just a small hiccup other than that it was easy to put together. Great time with my oldest Grandson.”

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“As a rebuild of RV awnings I ordered 2 Fabrics to try. Top quality, great speedy service. Will start buying from this excellent source for my business.”

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“Received a product either returned or used with a lot of parts missing. Even the packing which was opened and no proper cover, just the tapes. Will never buy again.”

Helpful Report

Hello, Thank you for your feedback. It does looks like 3 days ago we did respond to your email asking what parts are missing so we can get them sent out to you right away to make sure we can to make your experience positive. Please let us know at your earliest convenience so we can assist you. Thank you,

“We're looking at getting awning for back deck. The colors you sent us look great.”

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“Good”

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“Received good shape, quality as stated. Looks good n a great visual barrier”

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“The service was great and I got my product very fast”

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“Very good quality at very reasonable prices.”

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“The gate that we got is very well made.”

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“It’s a shame you have good products. Your customer service your tech-support are very rude not friendly. And you have to wait on hold around 30 minutes before any one picks up the phone. I am very disappointed.”

Helpful Report

Hello, Thank you for your feedback. I am very sorry for the experience you have encountered with our company. We will use this as coaching for our staff. I do apologize that our call volumes are very high in which we do answer the calls in the order of which they were received. Let us know if there is anything else we can do for you! Thank you

“I was amazed at how well they have handled my issues I'm amazing at how many products that they've got”

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“Fair price no charge shipping. Shipped fast”

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“I purchased and oh aid for 2 cots over 2 weeks ago,,,I bought them because of a sale,,( 25 % off) and because of free shipping,,it said ,,,,free shipping, 3 to 5 days group shipping. So I ordered,,,I have a email, from the Aleko company 10 days later apologizing, that it had never left the ware house and that they would find out why. A few emails later, and 15 days later, the cots arrived, and. Another email, .my company has already gone home, and thAt also informed me, I have to pay shipping to return, them,,when they were list in warehouse, o sent a email and said cancel the order, this isn't fair,,I nb needed them a week after I ordered them,,its not my fault your people didn't fill the order as promised,,I had been as nice as I could, and then the email,,I needed to pay just to get my money back,,what's wrong by here,,,take it out of the pay ,,when you find out who is at fault,,I could even get the coupon code to work and had to pay full price, I did and be we comained cause I was thrilled with 3-5 days shipping was free”

Helpful Report

Hello, Thank you for your feedback, we are very sorry for the experience you have encountered. We do see we have already processed a full refund and did not take the product back. If there is anything else we can assist you with, please let us know. Thank you

“Very happy with salesperson and timely delivery”

Helpful Report

“I bought a canopy 12x10 not up 2 weeks and the middle bracket has torn holes in the cover. It sags in the middle where it is joined about an inch. When it rains it pools in the middle because of the sag. But due to the holes that's not a problem anymore”

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“Very happy! Wasn't sure because I didn't have a hands on feel of this welder extension cord, but tickled to death with the flexibility and fit of it. A++!”

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“This company has the absolute worst customer service I have ever dealt with. Ordered a new awning. Product arrived without any of the mounting hardware. The 1st time I called the lady at customer service explained I need to email the pics of the product I was missing she would send it to the supplier. This never happened. 2nd time I was hung up on. Third time they sent hardware in large box with all the parts laying random. No packages. Would never deal with again.”

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“Good”

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ALEKO is rated 3.9 based on 3,336 reviews