ALEKO Reviews

Name: ALEKO
Address: 8307 S 192nd St, 8307 S 192nd St, Kent
Rating: 3.86

3.9 Rating 3,330 Reviews

70 %

of reviewers recommend ALEKO

3.9

Based on 3,330 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Live Chat

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

petr.strizheus@aleko.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

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193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good”

Helpful Report

“Received good shape, quality as stated. Looks good n a great visual barrier”

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“The service was great and I got my product very fast”

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“Very good quality at very reasonable prices.”

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“The gate that we got is very well made.”

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“It’s a shame you have good products. Your customer service your tech-support are very rude not friendly. And you have to wait on hold around 30 minutes before any one picks up the phone. I am very disappointed.”

Helpful Report

Hello, Thank you for your feedback. I am very sorry for the experience you have encountered with our company. We will use this as coaching for our staff. I do apologize that our call volumes are very high in which we do answer the calls in the order of which they were received. Let us know if there is anything else we can do for you! Thank you

“I was amazed at how well they have handled my issues I'm amazing at how many products that they've got”

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“Fair price no charge shipping. Shipped fast”

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“I purchased and oh aid for 2 cots over 2 weeks ago,,,I bought them because of a sale,,( 25 % off) and because of free shipping,,it said ,,,,free shipping, 3 to 5 days group shipping. So I ordered,,,I have a email, from the Aleko company 10 days later apologizing, that it had never left the ware house and that they would find out why. A few emails later, and 15 days later, the cots arrived, and. Another email, .my company has already gone home, and thAt also informed me, I have to pay shipping to return, them,,when they were list in warehouse, o sent a email and said cancel the order, this isn't fair,,I nb needed them a week after I ordered them,,its not my fault your people didn't fill the order as promised,,I had been as nice as I could, and then the email,,I needed to pay just to get my money back,,what's wrong by here,,,take it out of the pay ,,when you find out who is at fault,,I could even get the coupon code to work and had to pay full price, I did and be we comained cause I was thrilled with 3-5 days shipping was free”

Helpful Report

Hello, Thank you for your feedback, we are very sorry for the experience you have encountered. We do see we have already processed a full refund and did not take the product back. If there is anything else we can assist you with, please let us know. Thank you

“Very happy with salesperson and timely delivery”

Helpful Report

“I bought a canopy 12x10 not up 2 weeks and the middle bracket has torn holes in the cover. It sags in the middle where it is joined about an inch. When it rains it pools in the middle because of the sag. But due to the holes that's not a problem anymore”

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“Very happy! Wasn't sure because I didn't have a hands on feel of this welder extension cord, but tickled to death with the flexibility and fit of it. A++!”

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“This company has the absolute worst customer service I have ever dealt with. Ordered a new awning. Product arrived without any of the mounting hardware. The 1st time I called the lady at customer service explained I need to email the pics of the product I was missing she would send it to the supplier. This never happened. 2nd time I was hung up on. Third time they sent hardware in large box with all the parts laying random. No packages. Would never deal with again.”

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“Good”

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“Price was ok, service excellent, delivery fast & efficient”

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“I have made two purchases with AlEKO one driveway gate and one smaller gate the quality is just outstanding. My last gate order was missing parts when I called them the customer service was top notch. I’m sure I will be making more purchases from them again they found a customer for life. Thank you ALEKO”

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“On a 3-5 day shipping according to the web site, it took 12 days to receive my order.”

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“Good customer service. Delivered as promised.”

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“Instructions were fair at best, got it done and looks and operates well”

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“So I phoned this morning because I did not receive my whole order. One of the fence screens was missing from the delivered order. The CS person told me I needed to send a photo and email to Sales in order for her to assess the situation. I had a deadline to get these installed and contractors standing by to do so and now I have no idea when I will get the second screen as the CS person have not phoned or emailed me back. I called and your phone message states I have to allow 24 hours for you to respond. I used to develop training for technology customer service agents and this is definitely not good customer service. Customers want answers when they call, not 24 hours later as your CS person stated was your policy.”

Helpful Report

Hello, Thank you for your feedback. I am very sorry for the experience you have encountered, It does look like we have already resolved the issue in hand and created a replacement for you. Please let me know if there is anything further I can assist you with or to do to provide you with good experience,

ALEKO is rated 3.9 based on 3,330 reviews