ALEKO Reviews

Name: ALEKO
Address: 8307 S 192nd St, 8307 S 192nd St, Kent
Rating: 3.86

3.9 Rating 3,326 Reviews

70 %

of reviewers recommend ALEKO

3.9

Based on 3,326 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

petr.strizheus@aleko.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

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ALEKO 5 star review on 17th January 2026

189

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No answer to the phone, multiple calls and long waits with no answer. All wasted time. Ordered a main gate and pedestrian. Had arranged to have everything shipped, particularly the mounting posts with the back-ordered main gate to ship when it arrived. Customer service head wrote a few days later that they could not honour their commitment and wanted an extra $600 for the split shipment. The prices were not as advertised on their Canadian website either, prices were higher and shipping was billed extra despite them claiming it was "free" (or included in the advertised prices). They charged my credit card the full amount immediately with a promise to ship in 2-1/2 months! I ended up cancelling the entire order. 8 days later I'm still waiting to see a refund. Stay away from this disorganised outfit. Bad news!”

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“Hi I have to say I have never had a better experience with any other company I have purchased from The women in the office were exceptional They are a credit to your Company Thanks Dan”

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“The control board does not work !”

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“Bought the gearbox to replace the worn out one on our TaylorMade awning. $25 shipped from Aleko vs $60+ from taylorMade was a no brainer. Arrived in 3 days and replacement took about 10 minutes. Fit and finish was as good as TMade original piece. GREAT deal on a great product!”

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“Received product as ordered in twp days with free shipping. Extremely satisfied.”

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“Awning showed up and the day that the Email said. Now the fun part of the assembly”

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“Love your products”

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“Good for the value!”

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“GREAT customer service! Felicia was the absolute best!!!”

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“I truly like the design of the dual gate swing opener. The manual has been well prepared for ease of installation. I will recommend the unit to others in need.”

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“We were disappointed in the awning instructions. We ordered a motorized style. Motor instructions were not included. Calls to the company told us to check u tube videos. Ended up buying more parts and spending 2 days trying to figure it out.”

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“I had to return the key pad because it would not work with my garage door.”

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“Purchased essential oils which were delivered in a timely manner and very well packaged. Will definitely order from this company again!”

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“Always pleased with what I purchase”

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“I have a Luck Dog pen and the quality of the Aleko isn't as heavy as the Lucky Dog. But it will serve its purpose.”

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“This is the second time i have had to replace the plastic gear in the gate actuator for a 600/1200 actuator. I have tried contacting the tech line without a successful answer. The gear is plastic and will not stand up to the torque of the motor. This is a very poor design. The maximum stress point is made of plastic. Not at all happy with ALEKO”

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“Had a problem and they fixed it.”

Helpful Report

Hello, Thank you for your feedback. I am very sorry for the inconvenience this has caused you. Sometimes certain locations do require additional shipping costs and these are requirements by the carriers not ALEKO themselves. Again, we are very sorry for the issues you have encountered. Please let us know what we can do to turn this negative experience into a positive one. Thank you,

“I never received the product”

Helpful Report

Hello, Thank you for your feedback. Looking in to the order it looks as if someone called in to cancel the order 8/9/18 The order was cancelled and fully refunded at that time. Please let us know if there is anything else we can do for you. Thank you

“I ordered the optional support legs for my retractable awning. They were very difficult to extend and the floor brackets had to be modified to allow the legs to lock into place. Not sure how long they will last as they have a tendency to get caught when lowering or raising the awning. They do give the needed extra support for the 10X20 awning.”

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“Easy assembly to install ,complete material package for installation”

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ALEKO is rated 3.9 based on 3,326 reviews