ALEKO Reviews

Name: ALEKO
Address: 8307 S 192nd St, 8307 S 192nd St, Kent
Rating: 3.86

3.9 Rating 3,322 Reviews

70 %

of reviewers recommend ALEKO

3.9

Based on 3,322 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

petr.strizheus@aleko.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

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ALEKO 5 star review on 5th December 2025

186

Anonymous

Anonymous // 01/01/2019

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“Ordering was excellent; however, I have not received my items.”

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“Feli was great. She solved all my issues and processed my orders”

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“I was unable to purchase the product from you directly as I was told my credit card was "denied". I subsequently went to Amazon and had no problem with the card. Unfortunately I now have to pay a $500 shipping fee.”

Helpful Report

Hello, Thank you for the feedback, We have no reason to want to lose a customer and to not ship you out your product. The card being declined is not a responsibility on our end. Please let me know how we can turn your negative experience into a positive one. Thank you,

“wind sensor out of stock”

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“Good quality and easy ordering.”

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“I love the variety of products this company carries! It is so nice to be able to go to one website and find virtually everything you need in regards to the project you are trying to accomplish. I also love the fact that there is a diagram when purchasing a gate, that shows you exactly the spacing that you will need as well as the depth that everything needs to be buried at to make installing the item that much easier! Very pleased with the durability and quality of the gate I purchased!”

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“Best service ever!”

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“good product,they had what I needed and fast shipping!”

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“The awning is great the only issue was I bought a 20' which comes in three sections. The instructions weren't real clear on when to place the blocker and extension arm connector in the center section. after the sections are connected these two items won't clear the connection screws. Just a small hiccup other than that it was easy to put together. Great time with my oldest Grandson.”

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“As a rebuild of RV awnings I ordered 2 Fabrics to try. Top quality, great speedy service. Will start buying from this excellent source for my business.”

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“Received a product either returned or used with a lot of parts missing. Even the packing which was opened and no proper cover, just the tapes. Will never buy again.”

Helpful Report

Hello, Thank you for your feedback. It does looks like 3 days ago we did respond to your email asking what parts are missing so we can get them sent out to you right away to make sure we can to make your experience positive. Please let us know at your earliest convenience so we can assist you. Thank you,

“We're looking at getting awning for back deck. The colors you sent us look great.”

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“Good”

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“Received good shape, quality as stated. Looks good n a great visual barrier”

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“The service was great and I got my product very fast”

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“Very good quality at very reasonable prices.”

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“The gate that we got is very well made.”

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“It’s a shame you have good products. Your customer service your tech-support are very rude not friendly. And you have to wait on hold around 30 minutes before any one picks up the phone. I am very disappointed.”

Helpful Report

Hello, Thank you for your feedback. I am very sorry for the experience you have encountered with our company. We will use this as coaching for our staff. I do apologize that our call volumes are very high in which we do answer the calls in the order of which they were received. Let us know if there is anything else we can do for you! Thank you

“I was amazed at how well they have handled my issues I'm amazing at how many products that they've got”

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“Fair price no charge shipping. Shipped fast”

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ALEKO is rated 3.9 based on 3,322 reviews