ALEKO Reviews

Name: ALEKO
Address: 8307 S 192nd St, 8307 S 192nd St, Kent
Rating: 3.86

3.9 Rating 3,326 Reviews

70 %

of reviewers recommend ALEKO

3.9

Based on 3,326 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

petr.strizheus@aleko.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

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ALEKO 5 star review on 17th January 2026

189

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The first problem we had was that the instructions plainly state that the awning can only be safely installed onto concrete or stone. As the website showed the awning installed onto a house with siding, I was concerned. I called customer service to see why there were only parts included for attachment to concrete/stone. The lady that answered told me to ignore the warning in the instructions and to go to a hardware store and get what I needed to install the awning. I explained that I was told when ordering that all parts necessary for installation would be included in my purchase. I asked if she would send to me the necessary parts to attach my awning to my house. She said they didn't do that. I ended up spending an extra $21.00 for the proper bolts, receivers, nuts and washers necessary. The second problem was that I asked before the purchase, what the "slope drop" would measure when installed. I was told 24". I said that that would not work for my house and asked if that could be reduced. I was told that it could be adjusted to 12" . that is not true. The adjustment is minimal. maybe two or three inches. The third problem is that the remote control was not sent. When I called about that, I was told that they were temporarily out of remote controls and that was probably why I didnt get one. I was promised one as soon as they arrived. It did arrive in a timely manner. It does seem that I should have been alerted that the remote would be late arriving without me having to call about it. Finally, Two weeks after being installed, the provided nuts and bolts that hold the contraption together are all rusted and the mounting hardware and extension arms have the paint scraped off in several places from having been opened and closed a total of four times. I am dissapointed.”

Helpful Report

“Works for my needs”

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“Great staff support”

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“Everyone I talked to on the phone were very helpful, knowledgeable and very courteous.”

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“Still have not gotten matter fixed. I should receive a discount if you want me to reorder this awning. My address is St Anthonys Ct , my credit card is Saint Anthonys Ct .... and you cancelled the shipping??? but the charge went through????? Really, contact me with a I'm Sorry discount and I'll reorder awning and maybe you'll ship it this time.”

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“Works well, however, the trigger lock jams in the lock position.”

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“NOT TO HAPPY WITH SANDER. PUSHED SWITCH WITH FINGER,JUST HEARD A HUM.. CALLED THE 800 NUMBER TO GET A REFUND...THE GIRL SAYS I CANT GET REFUND, NEED TO MAKE A VIDEO.PLUGGING THE SANDER INTO THE AC OUTLET AND TURNING SANDER ON.....WHAT A BUNCH OF BULL... WORKING WITH THE SANDER I HOLD THE SWITCH FOR 6 SECONDS, THE SANDER STARTS TO SPIN, TRY TO SAND SMALL AREA ON THE WALL. IT WILL JUST STOP.. REHOLD SWITCH FOR 6 SECONDS THEN IT STARTS ,TRY TO SAND SOMETHING ON THE WALL IT WILL STOP AGAIN... YOU HAVE POOR CUSTOMER SERVICE....SUBMITTED A ONE STAR AT HOME DEPOT, STILL WAITING FOR EMAIL FROM PAYPAL .... MR. SAMUEL OLAGUE 626-330-5730......”

Helpful Report

“We like the variety of items and the prices are good also.”

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“The 20' awning was just barely acceptable. The instructions were among the worst I have ever seen. Example: "Install pull strap" The strap is attached to a SS headless alen screw. NOWHERE does it show how or where this is to be installed. Basically if you have another choice, take it!”

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“Received a confirmation of shipping and then informed product out of stock. Tried to call, sat on hold 26 minutes and gave up.”

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“Great product for the value.”

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“Very helpful”

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“I ordered my product . they took payment then cancelled my order .”

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“Everything goes smooth every time we order. Great products.”

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“Very helpful on the phone.”

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“Muy bien producto y servicios”

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“Thank you unfortunately it was not possible to solve the issue of shipping and you made the refund to my credit card, but my bank did not repay the same money and I had a loss of approximately 45 dollars, despite having recognized that the error was mine By not correctly relating the bank's billing address, I repeat the bank confirmed the purchase, with you I cross emails with the correct address, I understand them but still lost money for nothing. HOWEVER I am still interested in buying the boat BTF320HU-AP PRO Fishing Inflatable Boat with Aluminum Floor - Front Board Holders - 10.5 ft - Hunter Style. For what I would appreciate to manage the BONUS offered of 5% discount for that purchase. I wait for the coupon number to make the purchase again. Best regard Bernardo Camacho”

Helpful Report

“Purchased the Aleko Model AC2000 Slide Gate opener it arrived in good condition and on the expected time. My old gate opener stop working so I needed a replacement. the company that made the previous model no longer makes them. The Aleko gate opener is the closest model to fit my existing gate setup.I have installed the Aleko gate opener and so far it is working good. Thank you Aleko.”

Helpful Report

“Just installed window awning. So far so good. Parts that came with unit of adequate quality and seemingly durable. Overall satisfied with purchase and ease of installation. Thanks”

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“Complicated awning poor instructions”

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ALEKO is rated 3.9 based on 3,326 reviews