ALEKO Reviews

Name: ALEKO
Address: 8307 S 192nd St, 8307 S 192nd St, Kent
Rating: 3.86

3.9 Rating 3,282 Reviews

70 %

of reviewers recommend ALEKO

3.9

Based on 3,282 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

petr.strizheus@aleko.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

Write Your review

Tell us how ALEKO made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

ELLEN M ASHLEY

Patti Bantam

Karl Schneller

Eugene DiGiacomo

ALEKO 5 star review on 4th December 2024

Eileen Sacks

184

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tech support was great help. Products meet there standards”

Helpful Report

“Nice cover, unfortunately they have poor customer service and would not exchange the one I oderrd for a smaller one unless I paid all shipping which would have been more than the cover cost. The tied are cheap and too short. Should have had velcro ties.”

Helpful Report

“Love this fence.”

Helpful Report

“Great product. A little costy but what can you do”

Helpful Report

“My order didn’t work out due to shipping issues, but the customer service was great and very responsive. I’ll definitely do business with Aleko again.”

Helpful Report

“Customer Service was awesome. Katelyn not only looked up which remote I needed, but also suggested a couple of places to try and buy one since Aleko was looking at 2-5 months before they'd have one. Thanks to her I've already got one in hand and easily programmed. Thank you so much!”

Helpful Report

“Shipping was great, instructions were ok, easy to understand. Easy to assemble. Very nice product.”

Helpful Report

“The Awning went together well, although some sections of the instructions were vague or for another type of awning. Particularly the AC Tube motor which included two adapters that were not intended for my model awning. The motor and remote control work well. Some of the factory installed parts, like the arms mounts on the support rail were not tightend, this was not addressed in the instructions and only discovered after the awning was fully assembled and mounted in place. Overall it's a reasonable good awning.”

Helpful Report

“Terrible cost me 240 shipping after I was told wrong dimensions of oackages. Long story. Ya natructions are garbage very hard to understand. Quality isn’t were it should be. Shall see if I can get it to work correctly.”

Helpful Report

“Worst company I ever dealt with. Recommendations don’t purchase from this company, spreading the word.”

Helpful Report

“My son installed the ALEKO gate opener and it works great so happy with this product!”

Helpful Report

“Awesome customer service when i needed a spare part. Thank you!”

Helpful Report

“Difficult to assemble but so far working fine.”

Helpful Report

“Outstanding customer service by (Rudolf S) Thank you! TW”

Helpful Report

“I had a problem with my Aleko inflatable. Found support answered my emails within 24 hours and within 1 week the problem was taken care of. Excellent service. Thank you.”

Helpful Report

“Alan worked with me to determine which product would best meet my needs. After deciding on the 16x10 retractable awning, I was very pleased with the delivery time. When I first opened up my package I was overwhelmed by the complexity of the assembly and installation on the awning. Alan and the rest of the support team walked me through with referrals to the YouTube site for videos and prompt email responses to my specific questions. It took my stepson and me 5.5 hours start to finish with a few "do-overs" when we encountered a challenge. I am very pleased with the outstanding customer service and support I received. And the suggested solution from Alan was on sale 30% off! Big win for me! This team is the best! Randy Fortson, Portland, Oregon”

Helpful Report

“Sorry, it took me so long to answer. Your service is excellent! Thank you. A happy customer 😄”

Helpful Report

“Great service Dpt. Rudy was great to work with!”

Helpful Report

“Katelyn in technical support went and talked to 2 other people to find me the right part and make sure it fit. Outstanding customer service like this is so rare nowadays I had to right a review and say thanks.”

Helpful Report

“The product is fine, packaging and delivery were fine too. There are a couple issues with the instruction booklet. The drawing of component "P" on page 2 is so small it looks like it might be a dowel pin. Make the image of component "P" larger so to make it easier to identify in the bagged group of components. The factory set pitch was not the same on each arm. Had to adjust the pitch on one arm to make sure the extended awning is level. The instructions on the drawing (page 12) of the adjustment bracket are incomplete. There are two more bolts to loosen and tighten.”

Helpful Report

ALEKO is rated 3.9 based on 3,282 reviews