ALEKO Reviews

Name: ALEKO
Address: 8307 S 192nd St, 8307 S 192nd St, Kent
Rating: 3.86

3.9 Rating 3,268 Reviews

70 %

of reviewers recommend ALEKO

3.9

Based on 3,268 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

petr.strizheus@aleko.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

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Patti Bantam

Karl Schneller

Eugene DiGiacomo

ALEKO 5 star review on 4th December 2024

Eileen Sacks

183

Anonymous

Anonymous // 01/01/2019

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“Good mdse but it doesn`t have a built in 10k rsistor so it dinntdn` work for my opener until I installed an external resistor in the circuit The sensor & xmtr are qullity units”

Helpful Report

“Absolutely LOVE our new awning. The best purchase this year!”

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“Purchased the power motor for the awning. Very happy. Very easy to install and works super nice. The price was also very reasonable. Thank you. John Callahan”

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“Great customer service, greater SPA experience, extremely relaxing enjoying ever minute in our SPA!”

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“I had some specific needs which Aleko could satisfying. I got an unbelievable deal from Wayfair and had an installer do it for meZ. I really expected bargain basement at that cost. Happily surprised.”

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“Nice awning fabric best price on the web”

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“Rudy was extremely helpful in getting remotes working correctly. The instructions that come with awning is very poorly written but the on phone customer service was awesome! Thanks to all. Rob Happy Aleko awning owner”

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“Be very careful when taking it out of the box. when opening it the arms sprang and almost cut off my son in law's ear, NO WARNING IN THE BOX OR IN THE INSTRUCCION.”

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“I am extremely satisfied with the customer service Aaron has provided me!”

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“Received our motorized awning. Motor would not fit. Reordered the motor. Waited over a week to receive. Assembly instructions were horrible. Test time…awning would extend about 3 ft then bind up. Line up the awning to retract what was out. Another foot left to go and it just stops. Very frustrating so we decided to see if we could exchange it. ALEKO has the customer pay for the shipping charges back. Why does customer pay…because we didn’t want the product?? Not true. The motor was at default. In talking with Adriana in customer service, she was to speak with her supervisor for an RMA and get back with me. Not one word back.”

Helpful Report

“Bought 2 10by10 gazebos had a little problem and it was resolved, great product. WRS”

Helpful Report

Hello, Thank you for your taking the time and leaving us a review. We are always happy to assist our customers with any concerns or questions they have about their products. Feel free to contact us again at (833) 926.2323, thank you!

“Rudy S was awesome to deal with. Made my experience great!”

Helpful Report

Hello, thank you so much for taking the time and letting us know about your experience. We are so happy that Rudy was able to assist you, he is a valuable asset to the company. We hope to do more business with you in the future, call anytime at (833) 926.2323. Thank you.

“Ich danke Ihnen.”

Helpful Report

Hello Trevor, Vielen Dank für Ihre 5-Sterne-Bewertung! Wir schätzen Ihr Geschäft und freuen uns darauf, wieder von Ihnen zu hören.

“Shout out to Aaron Shaw in Customer Support! Excellent customer service....he took great care of me as we tried to fix an issue with my gate motor.”

Helpful Report

Hi Marc, Thank you much for taking the time and giving Aaron a shout-out! He is great with technical concerns and is always happy to help. We appreciate your business and hope to serve you in the future! Call us if you have any other questions at (833) 926.2323. Thank you!

“Everything is convenient and accessible.”

Helpful Report

Hello Marvin, Thank you for your positive feedback. We love hearing from our customers and strive to have our store and website useful and easy to use. Hope to serve you again in the future. Thank you.

“The product itself seems to work well. The limits to extend and retract are easy to adjust and work great. Customer Service was easy to work with and very accommodating. Price was more than reasonable. I bought a 20’ x 10’ electric and now that it is set up I do not have any issues. The only issue I have are the instructions. I am a shade tree mechanic and am mechanically included but the instructions for me were not up to par.”

Helpful Report

Hello Kim, Thank you for taking the time to leave your review! We appreciate your feedback about the instructions, we are always working on improving and revising the manuals. Glad to hear that the customer service team was able to assist you! Looking forward to doing more business with you in the future!

“Customer service is great. They know their product line. Great help putting together a total gate package.”

Helpful Report

Hello, Thank you for your feedback, we appreciate your input and are happy to know that we have served you well! Hope to do more business with you in the future! Thank you!

“Qualitativer Service, günstige Preise”

Helpful Report

Hello Ethan, Vielen Dank für Ihre positive Bewertung. Wir schätzen Ihr Geschäft und freuen uns darauf, Sie in Zukunft zu bedienen.

“Michael P. with Aleko customer service is awsome! The awning I ordered arrived in a very damaged box. Several items were broken or bent. After speaking with Michael he assured me replacement parts are on the way and not to worry! What a relief! Customer service defines a company and I will definitely purchase from Aleko again!”

Helpful Report

Hello S. Bird, thank you for your great review! We are proud of our customer service and tech team, they are always happy to help customers. Looking forward to assisting you in your future purchases. Thank you.

“i purchased an ac1400 gate opener,i give you the thump up it works very good,22 feet long with 1% up the hill,no problem.yes you have to study the confusing instruction,but at the end you will smile,,,thanks guys,,,i do not like it is made in china”

Helpful Report

Hello, Thank you for taking the time to write your review. We are happy that the gate opener is making you smile! There are improvements on the manuals and instructions being done so set up in the future should be easier. Thank you for your business, looking forward to hearing from you.

ALEKO is rated 3.9 based on 3,268 reviews