ALEKO Reviews

Name: ALEKO
Address: 8307 S 192nd St, 8307 S 192nd St, Kent
Rating: 3.86

3.9 Rating 3,322 Reviews

70 %

of reviewers recommend ALEKO

3.9

Based on 3,322 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

petr.strizheus@aleko.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

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ALEKO 5 star review on 5th December 2025

186

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Heavy duty, looks durable. Easy to asssemble.”

Helpful Report

“Awning install directions are very poor and as noted by others, is in need of more detail and much better illustrations. Also, the drum shaft "cover" (which is actually a plastic bushing) came broken due to improper packing from china. Had to make Super Glue repairs and re-engineered the bushing to sit properly in the housing. Would not have been able to install the awing if I were not a retired mechanical engineer. Other than the poor instruction manual the broken part during transit due to poor packing design, the awning works fine.”

Helpful Report

“Cannot get an answer to a technical question regarding two alenko products. Apparently no one is specifically involved with the technical aspects of the gate openers.”

Helpful Report

“When product was purchased was stated on invoice it was a 2 day ship. Then found out it was over a week before I was to get the product and when I called customer service was very very rude. Will never order from Aleko again”

Helpful Report

“i was supposed to get my order last Friday and didn't. I called your company and was told that it would be delivered on Saturday. I knew Fed Ex doesn't deliver on the weekends but I asked the girl if they did just to hear what she would say. She said they did deliver on the weekends. Yeah right. Here it is Monday and I still don't have my order. I am very angry about this and I should change my selection to very poor.”

Helpful Report

Thank you for your feedback, I do apologize about the issues you have encountered. Please let us know what we can do to turn your negative experience in to a positive one. We would love to assist you in rectifying this. Thank you

“It came on time and it was what I wanted!”

Helpful Report

“Great boat great service”

Helpful Report

“looks great easy to install good price and quality, had a high wind the same day it was installed held up very well. Customer for life!”

Helpful Report

“Boxes came with ends opened and damaged. When I called about returning they said we had to pay to send back. We are concerned items were damaged and since our Installation time will not be until sept, we cannot take the chance items were damaged etc. representative when ordering said she could send return call tag if we needed and now story is different I am told I am responsible for shipping. Items sound like assembly is extensive and we did not want anything with that much assembly to begin with. All we are asking is return without hassle and Aleko is not taking care of us”

Helpful Report

Thank you for your feedback, Please let us know what we can do to turn your negative experience in to a positive one. We would love to assist you in rectifying this. Thank you

“The unit shipped late and came delivered damaged. The order took 10 days to arrive. The boxes had no external damage, when opened the foam was crushed at top of the unit and the cover was broken where the screws attach to the unit, also the 4 plastic holders on the circuit board were all broken and circuit board was was damaged (the receiver unit had seperated from the board). I called and left a message with customer care on Saturday June 9, 2018. I would like a call from customer service, I will re-call on Monday during business hours to get replacement parts. Thank you Keith Royer. I can be reached at 617-283-2959”

Helpful Report

Thank you for your feedback, Please let us know what we can do to turn your negative experience in to a positive one. We would love to assist you in rectifying this. Thank you

“Quality of product & price”

Helpful Report

“Great product and fast shipping”

Helpful Report

“I ordered a plug from amazon. When the plug arrived from amazon it was the wrong plug. Rather than trying to deal with amazon I called Aleko direct. The woman who answered the phone transferred me to another woman who was able to figure out what I needed. She took my information and I had the correct plug in 4 days.”

Helpful Report

“Great product, lowest price by far, and lowest of any shipping cost, future returning customer”

Helpful Report

“Our new awning is great! Much higher quality than what I was expecting for the price”

Helpful Report

“Product is great for the price.... The directions & YouTube video not so good!”

Helpful Report

“Always a pleasure dealing with Aleko products. Shipping is always fast and I alwYs receive what I order. Thanks Aleko. Lee Bartley”

Helpful Report

“Products are very good as advertised”

Helpful Report

“I say it’s good because I received the boat small a small gauge and few spot that is not glued right!”

Helpful Report

“The circuit panel didn't work, I had to send it back twice b4 it worked then when it did work the gate opened super slooooow! 😡”

Helpful Report

Hello, Thank you for your feedback. Please contact our technical team at 253-246-8222 so we can assist you in getting a working gate opener. Thank you

ALEKO is rated 3.9 based on 3,322 reviews