ALEKO Reviews

Name: ALEKO
Address: 8307 S 192nd St, 8307 S 192nd St, Kent
Rating: 3.86

3.9 Rating 3,322 Reviews

70 %

of reviewers recommend ALEKO

3.9

Based on 3,322 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

petr.strizheus@aleko.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

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ALEKO 5 star review on 5th December 2025

186

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a 10 X 10 dog kennel and it was missing parts. When I called customer service the lady told me I had to email them what my missing parts were, it’s very inconvenient when I could’ve just told her. Now I have to wait till they email me back to get my missing parts.”

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“perfect product!!! service was great!!!”

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“Hardware is obviously cheap Chinese. Instructions are very hard to follow. Not enough diagrams.”

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“The packaged arrived with tape in the wrong places. We were not home when FedEx dropped it off in the driveway. We had to tear the box apart to open it. There was hardware missing when we put it together. A lot of hardware. 8 carriage bolts with nuts, 15 clip springs, 2 male hinges, 2 female hinges, 12 clamps. Very disappointed.”

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“I was immediately charged for my first order that was out of stock, reordered other items a day or two later. Immediately charged for those items and received a phone call the next day with no explanation just to call them. I called and left message on 6/8 and never received a call back nor why Customer Service was calling and what the issue was. I followed up today with an email and told they needed verbal verification of my address. Simple as that, yet it was never communicated in that way. Thank you!”

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“Claimed to be in stock, never shipped. Waste of my time. Cancelled order because they cannot tell me why shipment was delayed or when it will ship.”

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“Talking to a live person about my order was a blessing Order was here in no time and in great shape Will reorder again when needed Thank you so much”

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“We love our awning, it looks beautiful. So far so good.”

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“Great products! Free shipping! Awesome experience!”

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“Very good product. Happy with the purchase.”

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“What a wonderful difference our awning makes to our backyard. We love it!!!”

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“buy the chicken coop and do not bring instruction manual”

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“Gate controller has worked great but the I have had to replace gate operators twice in four years. The plastic internal parts seem to have trouble in out hot New Mexico sun. I wish they could design this with metal gears instead of plastic.”

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“Quality product and not too difficult to install. Not too expensive either...”

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“My project is complete and working fine. Delivery fast and packed well. As inexperienced self installer, I had to study directions. High quality product at very competitive price. Will tell others about my beautiful recreational vehicle awning. Some attachment hardware was changed by me at my choice. Experienced helpfull install friends are happy too.”

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“Product is good quality, Customer service is excellent, Price is right, and delivery of the product is fast. Thank you1”

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“I know I will be so happy when my driveway gate arrives and is installed. My neighbor bought one and after two years it still looks new.”

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“Curtious and friendly sales reps”

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“I wanted a product similar to weed control but stronger. I placed product in my flower beds to keep dirt under control. California is becoming one big dirt pile. Your product is great. Also will add , pricing is fantastic.”

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“Very nice awning. Instruction, however need work. The diagrams and instructions were pretty poor. I still haven't set up the limit on the power drive as there are several different instruction that are not very clear.”

Helpful Report

ALEKO is rated 3.9 based on 3,322 reviews