ALEKO Reviews

Name: ALEKO
Address: 8307 S 192nd St, 8307 S 192nd St, Kent
Rating: 3.86

3.9 Rating 3,326 Reviews

70 %

of reviewers recommend ALEKO

3.9

Based on 3,326 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

petr.strizheus@aleko.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

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ALEKO 5 star review on 17th January 2026

189

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What products are you talking about ? Never got anything yet ??????”

Helpful Report

“Fast service.... Exactly as I ordered..... Don't have it up yet. But will comment after.”

Helpful Report

“My order was placed on June 25 with 3-5 day guaranteed shipping. I received an email stating that the order had been shipped and was expected to arrive on Thursday, June 26. Great news I thought. June 26th came and went and when I checked the status at FedEx, the order stated that only the print label had been printed, no other activity. Upon contacting Aleko, I learned that part of my order was on backorder for at least 4-6 weeks. That was never indicated anywhere during the purchasing process and would have saved a lot of headache. Then went through several emails and finally called to get the order figured out. When I asked for rush shipping, that request was denied. Frustrating that I've had my banister off for a week waiting on parts with small children at home. Frustrations: 1). Lack of communication when order was not able to be fulfilled. Why should I be the one to contact Aleko as the customer? I should have been notified by the company not the other way around. 2) Receiving an email stating order had been shipped when clearly it hadn't. 3) Unwilling to correct what was clearly a Aleko issue by declining to overnight the remainder of my shipment.”

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“Poor instructions for installation”

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“The instructions and illustrations were terrible. The main square tubing support should have thicker walls, it collapses too easily.”

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“Not chain link like pictures and missing pieces that we had to go to buy at Lowes to finish putting together! Also pre drilled holes didn’t match up or fit, very rough as well”

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“Back ordered 2-3 week delivery CC charged early”

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“I loved the product and will continue to buy more. Thanks”

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“finally getting my awning and i couldn't ask for a better quality one”

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“I had trouble with my payment process and they helped me through it”

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“Works and looks great! I'd buy from you again in the future. Thanks”

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“Ordered and paid for chicken runs twice and had orders confirmed with the shipping confirmations and dates for both, only to receive an email from FedEx 2 hours later that the orders were cancelled by Aleko. Nothing from Aleko until I called and was told the run(s) were on back order. I don’t understand how I can pay for an item receive confirmation from Aleko hat you have the item, receive confirmation from FedEx when the item would be delivered only to find out then that MINE was backordered. This happened twice in a seven day period. What a waste of my time and money. I would not buy from Aleko”

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“Fast shipping and easy ordering process!”

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“The representative sold a product that they could not deliver and as a result the order was cancelled.”

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“I have not received my order was split between three boxes. I’m waiting for the third box to arrive. I have not installed yet”

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“You advertise products and charge customers when you don’t have them , that’s bad business.”

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Hello, Thank you for your feedback. Please note we are sincerely sorry for the experience you have had. Some products end up going out of stock and we do try to restock as soon as possible. If you wish to repurchase we can definitely offer a percentage off your next order to turn this negative experience in to a positive one. Thank you.

“I was expecting to get this sooner by paying more for shipping. I ordered this on Thursday June 21, and have not received it yet.”

Helpful Report

Hello, Thank you for contacting us, I do apologize for any confusion there may be. Our free shipping means our shipping department is provided with the option to choose the carrier and takes 3-5 business days. When paying for FedEx Home Delivery this will still take 3-5 business days, but ensures you will have your product delivered by FedEx. Please let us know if you have any questions in regards to this, we are happy to help! Thank you

“every thing was well packed and the shipping crates did their job, no damage. I am pleased. thank you.”

Helpful Report

“I ordered and paid for a gate opening sensor. They sent me a tracking number then didn't send me the product. They told me the product was actually out of stock and would take at least two months to get. After four months with no word from them I called and they said it would take another six months. They then offered me a whole 5% off on a replacement that wasn't as good for $50 more.”

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“Great product, fast delivery.”

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ALEKO is rated 3.9 based on 3,326 reviews