ALEKO Reviews

Name: ALEKO
Address: 8307 S 192nd St, 8307 S 192nd St, Kent
Rating: 3.86

3.9 Rating 3,336 Reviews

70 %

of reviewers recommend ALEKO

3.9

Based on 3,336 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

petr.strizheus@aleko.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

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194

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Works and looks great! I'd buy from you again in the future. Thanks”

Helpful Report

“Ordered and paid for chicken runs twice and had orders confirmed with the shipping confirmations and dates for both, only to receive an email from FedEx 2 hours later that the orders were cancelled by Aleko. Nothing from Aleko until I called and was told the run(s) were on back order. I don’t understand how I can pay for an item receive confirmation from Aleko hat you have the item, receive confirmation from FedEx when the item would be delivered only to find out then that MINE was backordered. This happened twice in a seven day period. What a waste of my time and money. I would not buy from Aleko”

Helpful Report

“Fast shipping and easy ordering process!”

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“The representative sold a product that they could not deliver and as a result the order was cancelled.”

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“I have not received my order was split between three boxes. I’m waiting for the third box to arrive. I have not installed yet”

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“You advertise products and charge customers when you don’t have them , that’s bad business.”

Helpful Report

Hello, Thank you for your feedback. Please note we are sincerely sorry for the experience you have had. Some products end up going out of stock and we do try to restock as soon as possible. If you wish to repurchase we can definitely offer a percentage off your next order to turn this negative experience in to a positive one. Thank you.

“I was expecting to get this sooner by paying more for shipping. I ordered this on Thursday June 21, and have not received it yet.”

Helpful Report

Hello, Thank you for contacting us, I do apologize for any confusion there may be. Our free shipping means our shipping department is provided with the option to choose the carrier and takes 3-5 business days. When paying for FedEx Home Delivery this will still take 3-5 business days, but ensures you will have your product delivered by FedEx. Please let us know if you have any questions in regards to this, we are happy to help! Thank you

“every thing was well packed and the shipping crates did their job, no damage. I am pleased. thank you.”

Helpful Report

“I ordered and paid for a gate opening sensor. They sent me a tracking number then didn't send me the product. They told me the product was actually out of stock and would take at least two months to get. After four months with no word from them I called and they said it would take another six months. They then offered me a whole 5% off on a replacement that wasn't as good for $50 more.”

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“Great product, fast delivery.”

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“Fast delivery of parts..”

Helpful Report

“I received the shipment of the 20 x 10 foot Walk-in Chicken Coop missing five 1815 mm tubes. I notified Aleko and was emailed that the missing parts were being sent via FedEx. I contacted Aleko asking if I could order additional 940 mm tubes to increase the coop height since it shorter than expected per the picture of the coop. I plan on using the coop for my peafowl which need the height. The representative told me they could not order additional parts. This is surprising in hindsight because I received a call after the email from Aleko stating they did not have the missing parts in stock and the parts had to be ordered. I have sent an additional message addressing my request to order an additional 12 x 940 mm tubes via Aleko chat online on June 23rd and have yet to get a response. At this point I am frustrated and at a standstill with a coop that cannot be fully assemble to use. I still hope I am able to order the parts needed to enhance the coop for my intended use. Thank you for your assistance on this matter.”

Helpful Report

Hello, Thank you for you feedback! I do apologize about all inconveniences this has caused. Unfortunately we do not sell these parts separately and it will only come with the kit. We are able to provide these parts as a replacement as it falls under warranty but we are unable to sell them separately. We do apologize about this and please let us know how we can turn your negative experience into a positive one. Thank you.

“Through a number of errors, the part that I ordered was not the part that was sent. I fortunately was connected to Sadie, who literally took the bull by the horns and handled the entire situation!!! What great customer service, concern for the customers plight and she absolutely resolved the issue! Sadie....Thank you.”

Helpful Report

“Started to order on line, but did not want to set up a pay account. So I "chatted" w/someone who advised I could call in order. She gave me phone number & extension number. Wish I would have got her name. Beyond helpful and pleasant. Told me order would be shipped w/i 48 hours. Shipped the following day, received the day after that. Could not be happier with my experience!”

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“what is going on with my order? no e-mail no phone call returned. its hard to review a product that you have not seen!”

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“Great price fast shipping great product”

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“Did not receive all the parts for my item purchase. Had to wait an additional two weeks on top of the three weeks promised for delivery.”