ALEKO Reviews

Name: ALEKO
Address: 8307 S 192nd St, 8307 S 192nd St, Kent
Rating: 3.86

3.9 Rating 3,328 Reviews

70 %

of reviewers recommend ALEKO

3.9

Based on 3,328 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Live Chat

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

petr.strizheus@aleko.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

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193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered and paid for a gate opening sensor. They sent me a tracking number then didn't send me the product. They told me the product was actually out of stock and would take at least two months to get. After four months with no word from them I called and they said it would take another six months. They then offered me a whole 5% off on a replacement that wasn't as good for $50 more.”

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“Great product, fast delivery.”

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“Fast delivery of parts..”

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“I received the shipment of the 20 x 10 foot Walk-in Chicken Coop missing five 1815 mm tubes. I notified Aleko and was emailed that the missing parts were being sent via FedEx. I contacted Aleko asking if I could order additional 940 mm tubes to increase the coop height since it shorter than expected per the picture of the coop. I plan on using the coop for my peafowl which need the height. The representative told me they could not order additional parts. This is surprising in hindsight because I received a call after the email from Aleko stating they did not have the missing parts in stock and the parts had to be ordered. I have sent an additional message addressing my request to order an additional 12 x 940 mm tubes via Aleko chat online on June 23rd and have yet to get a response. At this point I am frustrated and at a standstill with a coop that cannot be fully assemble to use. I still hope I am able to order the parts needed to enhance the coop for my intended use. Thank you for your assistance on this matter.”

Helpful Report

Hello, Thank you for you feedback! I do apologize about all inconveniences this has caused. Unfortunately we do not sell these parts separately and it will only come with the kit. We are able to provide these parts as a replacement as it falls under warranty but we are unable to sell them separately. We do apologize about this and please let us know how we can turn your negative experience into a positive one. Thank you.

“Through a number of errors, the part that I ordered was not the part that was sent. I fortunately was connected to Sadie, who literally took the bull by the horns and handled the entire situation!!! What great customer service, concern for the customers plight and she absolutely resolved the issue! Sadie....Thank you.”

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“Started to order on line, but did not want to set up a pay account. So I "chatted" w/someone who advised I could call in order. She gave me phone number & extension number. Wish I would have got her name. Beyond helpful and pleasant. Told me order would be shipped w/i 48 hours. Shipped the following day, received the day after that. Could not be happier with my experience!”

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“what is going on with my order? no e-mail no phone call returned. its hard to review a product that you have not seen!”

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“Great price fast shipping great product”

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“Did not receive all the parts for my item purchase. Had to wait an additional two weeks on top of the three weeks promised for delivery.”

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“Customer Service was excellent and accommodating”

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“great replacement fabric and easy to install”

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“Perfect fit. Easy installation”

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“The board has a burn where the main plug is at”

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Hello, Thank you for your feedback. I do apologize about the issues you have encountered. All customers are offered a warranty based on the product purchased. Please contact technical support at 253-246-8222 ext. 4 so they are able to assist you in resolving this issue.

“Great quality”

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“Yes good good”

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“We bought an awning and ceiling brackets. Directions could have been clearer.”

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“RECEIVED MY AWNING COVERS TODAY AND WAS VERY PLEASED WITH THE COLOR MATCH AND THE FIT! I PLAN TO ORDER OTHER ACESSORIES AS NEEDED.”

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“Awesome balusters for my railing project and very easy to work with😁 thank you aleko”

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“Horrible customer service.”

Helpful Report

Thank you for your feedback, Please let us know what we can do to turn your negative experience in to a positive one. We would love to assist you in rectifying this. Thank you.

“Quality products, but customer service is lacking a bit. Low stock and long call wait times.”

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ALEKO is rated 3.9 based on 3,328 reviews